Submit a Review for Dorrington House (Watton)
73 Norwich Road, Watton, Thetford, IP25 6DH
View full details of Dorrington House (Watton)Latest Reviews for Dorrington House (Watton)
16 March 2026
My husband is being looked after & cared for extremely well. All the carers are wonderful & I have come to know them mostly by name. They all do a wonderful job & all seem very devoted to their jobs.
He is now on a soft diet as he is unable to eat normal food due to several choking
fits. He eats & drinks all that he is given.
He has been in bed for a number of months as he was sliding out of the chairs. Now he has been given a proper chair by OT which will enable him to be included when there is entertainment going on, also be pushed out into the garden when the weather is good.
09 March 2026
My wife has dementia and can very difficult to look after but the staff and carers are so patient and kind towards her and I feel assured she is well looked after if I have any concerns I know there is someone that I can speak to I would definitely recommend.dorrington
28 January 2026
My father is 96 and
bed bound due to spinal problems as well having Alzheimer's and dementia, he can be difficult and uncooperative at times. The staff at Dorrington have shown the utmost patience and regard to his condition and he repeatedly says they are wonderful. He has fallen out of bed a
couple of times on to a safety matt, less than when he lived at home, with only minor skin abrasions, we were informed immediately and phoned with regular updates as to treatment and medication
I think the level of care is excellent as is the level of communication
28 January 2026
Very good with dealing with the flu virus good lockdown measures taken.always clean and tidy ,staff always happy to help,management are very helpful and approachable, mums always dressed and is clean .facilities are good and clean .home is always warm .
Room ,furniture bit dated but good heating
and ventilation.
Food drink , would like to see more fruit available and few more meal varieties. .
Activities are ok we do take mum in her own things to do wooden puzzles books
colouring pens etc. Entertainment is good .
Security is very good ,we know mum is safe as can be .
Lack of cushions in seating areas upstairs could be better for residents
Medication /care is brilliant kept up to date on health matters .
Hairdressers is brilliant mum looks forward to having her hair done .chiropodist also good .generally a lovley care home value for money what price you pay for your loved one to be safe knowing mum is being cared for 24 / 7 personally we recommend Dorrington care home .watton
26 January 2026
Dorrington House (Watton) promptly follows up/refers on/up medical concerns relating to my relative and provides prompt feedback working hard to keep us, the family, in the loop. Staff and managers are very friendly and helpful.
17 December 2025
From our first visit and being shown around, it was obvious that the home was very friendly, clean, warm and welcoming .
Eleanor knew every residents name and greeted them with affection, seeing to their needs whilst explaining to us all about the rooms, lounges areas and routines.
My father when
arriving was welcomed by all the staff and residents alike and made to feel at home straight away.
Francesca explained everything in detail and it was clear nothing was too much trouble.
My father has changed from being to the point of giving up to having a new lease of life.
He is encouraged to join in the vast array of activities and was taken out to the Christmas fair on the first weekend he arrived which he loved.
Francesca has regularly emailed me on how my Father has settled in, which has been reassuring and a great comfort.
I feel assured he is being well looked after and in experienced and caring hands.
19 November 2025
My mother was transferred to Dorrington House following a few months stay in hospital after suffering heart failure and a stroke. She took a few weeks to settle down as she wanted to go home although owing to her condition this was not possible. All the staff have been wonderful, they are patient
and caring and she is happy with them. It is really encouraging to see her joining in and she has made some friends with the other residents, which has been difficult for her as she is hard of hearing and needs her hearing aid. I especially would like to mention Hayley who organises the activities. She has been wonderful and is great with all the residents, making sure that everyone is included. The care home staff deal with a lot of challenging residents and I have always seen everyone treated with respect and on the whole it has a lovely atmosphere.
14 November 2025
My parents moved to Norfolk 20 years ago from Kent. When Mum needed residential care, I was worried about her being in a home 2 and a half hours away. I am so relieved at how well she has settled at Dorrington House and how happy she is. It's home to her now. When we visit, she often says how happy
she is living there, which is a load off my mind. I have considered moving her closer to me, but she is so settled and happy, I doubt I could find a home to equal Dorrington House and she would not like the upheaval. The staff are so thoughtful, kind and caring and do so many activities with the residents, it's such a happy place. I can't recommend it highly enough.
14 November 2025
Mum was taken to Dorrington House in late October after a spell in hospital.
We have now visited on a couple of occasions, and found the staff to be helpful and friendly, as well as informative regarding Mum. Everywhere seems very clean and tidy, as well as bright and cheerful for the residents.
On our first visit, we received a warm welcome from Francesca and Hayley, and both seemed very kind, towards us and Mum, who seems to have settled in pretty well.
It's great that they have managed to integrate Mum in the group events, as she has been quite isolated in recent years. Her partner of over 30 years unfortunately passed away soon after her admission to hospital, so it's fabulous that she has adapted to life away from her home.
13 October 2025
My Nan has been a resident at Dorrington House for the last year and I believe it was the best thing we did for her. The staff are great, always time for a chat when I visit and are brilliant with Nan. She can be quite stubborn at times (and at 91 will speak her mind!) but they deal with her
patiently and with a smile. I'm kept informed at all times of anything medical, and whilst I've been unable to visit recently due to having an operation, they have enabled us to speak over video call. The events and daily activities they have on offer are very good (and the team encourage her to join in). Other things such as she has access to a hairdresser and chiropodist are good to have and I am happy that she is well cared for.
13 October 2025
My mother has been a resident of Dorrington House for nearly two years. She had reached the point where she was no longer able to look after herself safely and needed the 24 hour care that a care home can give. Dorrington House made her time their very comfortable and enabled her to be able take
part in activities she would not have been able to do living on her own. She had people she could talk to all the while and had a team around her who could ensure she had all the care she needed. It has always been obvious speaking to the staff that they cared for mum and spent the time to get to know her and to understand what help she needed. It also greatly helped me to know that she was being cared for and kept safe. If there were any medical issues the team were always on top of them, ensuring that mum got all the medial attention she needed.
Overall I am very pleased with the care that mum got at Dorrington House. The home is very well run and has a team of caring staff.
19 September 2025
I had never been in a care home before when my mum was placed at Dorrington Watton with the help of social services. We quickly realised what a special place this is. It's been about 3-4 months now and twice last week Mum told us how much she loves living there. She never feels lonely and there's
always something going on and plenty of people around her. I didn't realise how special all staff in care homes are, we visit mum nearly every day and all the staff interact with the residents like they are their own families. I could never do what they do, but I'm extremely grateful that they can and are.
19 September 2025
All the staff at Dorrington House Watton are very friendly and caring towards the residents. I have never once seen them be anything but happy and attentive. I feel happy that any concerns I might have about my sister's health are dealt with swiftly. She is very happy there and likes all the
staff immensely, she enjoys the trips out to the church once a week and there are plenty of activities for the residents to join in.
19 June 2025
the home is very professionally run the staff excellent and very friendly the activities at the home are very good there is always something going on the food is well presented and mum seems to like it
11 June 2025
I just wanted to say a huge 'Thank you' to all the wonderful staff at Dorrington House.
Dad has been here for 2 years now, and we couldn't be happier with the excellent care, warmth, company, and attention that he receives every day.
Dad can be quite unsettled at times, and I know that you all
treat him with such respect and thoughtfulness, putting him at ease. This alone is very much appreciated. I feel happy knowing that he is so well cared for.
Dad loves the food, and always says 'What a good chef they have' and the lovely staff are often making him his very favourite cheese sandwiches.
You all go above and beyond your duties and we are incredibly grateful.
THANK YOU ALL. Xx
11 June 2025
My mum went in for respite care ,but stayed longer term after the sad passing of her husband.I have found the care home to be lovely!So happy and supportive to the residents and their families,my mum has settled in well and has thrived being there .
The dementia care is top notch ,I can't recommend
them enough!
10 June 2025
Staff disinterested, bad communication, food poor, toast and cereal every day for breakfast, severe dementia residents disturbing other residents through shouting.. other residents telling them to shut up, lack of response from care workers, manager lacks communication skills..... I dread visiting
dad, his deterioration in the months he has been resident is appalling...
23 May 2025
Overall Dorrington House has proved the right choice for mum. The carers from the senior staff through to the cleaners and general staff are always kind and helpful and will always try and address any issues or concerns
as quickly as they are able. Mum is 93 and will soon have been in Dorrington
for 2 years.
I do think the decor throughout is starting to look like it requires some freshening up and updating, however that isn't to take away from how well mum is cared for and looked after.
Whenever I visit I am always made welcome, all the staff stop to chat, whatever their job or position.
Nothing is ever going to be perfect, but all in all I think Dorrington House does an extremely good job and
I am pleased with our choice of carehome and I know she is being well looked after.
28 April 2025
Enthusiastic, friendly members of staff are always there to help with dad, and they work so hard. They always let me know if there was a problem. They always say hello when I am there, which does mean a lot as dad doesn't like coming out of his room. So they always make time for him. Couldn't ask
for anything better for dad, he loves it there.
23 April 2025
Mums been at Dorrington House for over two years. While the decor may need some updating I can't fault the home and its staff, they really do care. We have worked together to settle mum and deal with any issue that arise's. For the first time in mums life she has a social circle the ladies in the
Lounge are good pals encouraging each other in the activities. It's a joy to see them interact with each other even if some days they're muddled. They have a busier calendar than me!
If you're looking for a home for a family member which you can trust I would 100% recommend Dorrington House I'm kept updated. It's up to you on how much you're involved. I'm very involved and always feel welcomed no matter what time of the day I show up. They have nothing to hide the residents wellbeing always comes first. Well done Dorrington House.
Latest Reviews for Dorrington House (Watton)
16 March 2026
My husband is being looked after & cared for extremely well. All the carers are wonderful & I have come to know them mostly by name. They all do a wonderful job & all seem very devoted to their jobs.
He is now on a soft diet as he is unable to eat normal food due to several choking
fits. He eats & drinks all that he is given.
He has been in bed for a number of months as he was sliding out of the chairs. Now he has been given a proper chair by OT which will enable him to be included when there is entertainment going on, also be pushed out into the garden when the weather is good.
09 March 2026
My wife has dementia and can very difficult to look after but the staff and carers are so patient and kind towards her and I feel assured she is well looked after if I have any concerns I know there is someone that I can speak to I would definitely recommend.dorrington
28 January 2026
My father is 96 and
bed bound due to spinal problems as well having Alzheimer's and dementia, he can be difficult and uncooperative at times. The staff at Dorrington have shown the utmost patience and regard to his condition and he repeatedly says they are wonderful. He has fallen out of bed a
couple of times on to a safety matt, less than when he lived at home, with only minor skin abrasions, we were informed immediately and phoned with regular updates as to treatment and medication
I think the level of care is excellent as is the level of communication
28 January 2026
Very good with dealing with the flu virus good lockdown measures taken.always clean and tidy ,staff always happy to help,management are very helpful and approachable, mums always dressed and is clean .facilities are good and clean .home is always warm .
Room ,furniture bit dated but good heating
and ventilation.
Food drink , would like to see more fruit available and few more meal varieties. .
Activities are ok we do take mum in her own things to do wooden puzzles books
colouring pens etc. Entertainment is good .
Security is very good ,we know mum is safe as can be .
Lack of cushions in seating areas upstairs could be better for residents
Medication /care is brilliant kept up to date on health matters .
Hairdressers is brilliant mum looks forward to having her hair done .chiropodist also good .generally a lovley care home value for money what price you pay for your loved one to be safe knowing mum is being cared for 24 / 7 personally we recommend Dorrington care home .watton
26 January 2026
Dorrington House (Watton) promptly follows up/refers on/up medical concerns relating to my relative and provides prompt feedback working hard to keep us, the family, in the loop. Staff and managers are very friendly and helpful.
17 December 2025
From our first visit and being shown around, it was obvious that the home was very friendly, clean, warm and welcoming .
Eleanor knew every residents name and greeted them with affection, seeing to their needs whilst explaining to us all about the rooms, lounges areas and routines.
My father when
arriving was welcomed by all the staff and residents alike and made to feel at home straight away.
Francesca explained everything in detail and it was clear nothing was too much trouble.
My father has changed from being to the point of giving up to having a new lease of life.
He is encouraged to join in the vast array of activities and was taken out to the Christmas fair on the first weekend he arrived which he loved.
Francesca has regularly emailed me on how my Father has settled in, which has been reassuring and a great comfort.
I feel assured he is being well looked after and in experienced and caring hands.
19 November 2025
My mother was transferred to Dorrington House following a few months stay in hospital after suffering heart failure and a stroke. She took a few weeks to settle down as she wanted to go home although owing to her condition this was not possible. All the staff have been wonderful, they are patient
and caring and she is happy with them. It is really encouraging to see her joining in and she has made some friends with the other residents, which has been difficult for her as she is hard of hearing and needs her hearing aid. I especially would like to mention Hayley who organises the activities. She has been wonderful and is great with all the residents, making sure that everyone is included. The care home staff deal with a lot of challenging residents and I have always seen everyone treated with respect and on the whole it has a lovely atmosphere.
14 November 2025
My parents moved to Norfolk 20 years ago from Kent. When Mum needed residential care, I was worried about her being in a home 2 and a half hours away. I am so relieved at how well she has settled at Dorrington House and how happy she is. It's home to her now. When we visit, she often says how happy
she is living there, which is a load off my mind. I have considered moving her closer to me, but she is so settled and happy, I doubt I could find a home to equal Dorrington House and she would not like the upheaval. The staff are so thoughtful, kind and caring and do so many activities with the residents, it's such a happy place. I can't recommend it highly enough.
14 November 2025
Mum was taken to Dorrington House in late October after a spell in hospital.
We have now visited on a couple of occasions, and found the staff to be helpful and friendly, as well as informative regarding Mum. Everywhere seems very clean and tidy, as well as bright and cheerful for the residents.
On our first visit, we received a warm welcome from Francesca and Hayley, and both seemed very kind, towards us and Mum, who seems to have settled in pretty well.
It's great that they have managed to integrate Mum in the group events, as she has been quite isolated in recent years. Her partner of over 30 years unfortunately passed away soon after her admission to hospital, so it's fabulous that she has adapted to life away from her home.
13 October 2025
My Nan has been a resident at Dorrington House for the last year and I believe it was the best thing we did for her. The staff are great, always time for a chat when I visit and are brilliant with Nan. She can be quite stubborn at times (and at 91 will speak her mind!) but they deal with her
patiently and with a smile. I'm kept informed at all times of anything medical, and whilst I've been unable to visit recently due to having an operation, they have enabled us to speak over video call. The events and daily activities they have on offer are very good (and the team encourage her to join in). Other things such as she has access to a hairdresser and chiropodist are good to have and I am happy that she is well cared for.
13 October 2025
My mother has been a resident of Dorrington House for nearly two years. She had reached the point where she was no longer able to look after herself safely and needed the 24 hour care that a care home can give. Dorrington House made her time their very comfortable and enabled her to be able take
part in activities she would not have been able to do living on her own. She had people she could talk to all the while and had a team around her who could ensure she had all the care she needed. It has always been obvious speaking to the staff that they cared for mum and spent the time to get to know her and to understand what help she needed. It also greatly helped me to know that she was being cared for and kept safe. If there were any medical issues the team were always on top of them, ensuring that mum got all the medial attention she needed.
Overall I am very pleased with the care that mum got at Dorrington House. The home is very well run and has a team of caring staff.
19 September 2025
I had never been in a care home before when my mum was placed at Dorrington Watton with the help of social services. We quickly realised what a special place this is. It's been about 3-4 months now and twice last week Mum told us how much she loves living there. She never feels lonely and there's
always something going on and plenty of people around her. I didn't realise how special all staff in care homes are, we visit mum nearly every day and all the staff interact with the residents like they are their own families. I could never do what they do, but I'm extremely grateful that they can and are.
19 September 2025
All the staff at Dorrington House Watton are very friendly and caring towards the residents. I have never once seen them be anything but happy and attentive. I feel happy that any concerns I might have about my sister's health are dealt with swiftly. She is very happy there and likes all the
staff immensely, she enjoys the trips out to the church once a week and there are plenty of activities for the residents to join in.
19 June 2025
the home is very professionally run the staff excellent and very friendly the activities at the home are very good there is always something going on the food is well presented and mum seems to like it
11 June 2025
I just wanted to say a huge 'Thank you' to all the wonderful staff at Dorrington House.
Dad has been here for 2 years now, and we couldn't be happier with the excellent care, warmth, company, and attention that he receives every day.
Dad can be quite unsettled at times, and I know that you all
treat him with such respect and thoughtfulness, putting him at ease. This alone is very much appreciated. I feel happy knowing that he is so well cared for.
Dad loves the food, and always says 'What a good chef they have' and the lovely staff are often making him his very favourite cheese sandwiches.
You all go above and beyond your duties and we are incredibly grateful.
THANK YOU ALL. Xx
11 June 2025
My mum went in for respite care ,but stayed longer term after the sad passing of her husband.I have found the care home to be lovely!So happy and supportive to the residents and their families,my mum has settled in well and has thrived being there .
The dementia care is top notch ,I can't recommend
them enough!
10 June 2025
Staff disinterested, bad communication, food poor, toast and cereal every day for breakfast, severe dementia residents disturbing other residents through shouting.. other residents telling them to shut up, lack of response from care workers, manager lacks communication skills..... I dread visiting
dad, his deterioration in the months he has been resident is appalling...
23 May 2025
Overall Dorrington House has proved the right choice for mum. The carers from the senior staff through to the cleaners and general staff are always kind and helpful and will always try and address any issues or concerns
as quickly as they are able. Mum is 93 and will soon have been in Dorrington
for 2 years.
I do think the decor throughout is starting to look like it requires some freshening up and updating, however that isn't to take away from how well mum is cared for and looked after.
Whenever I visit I am always made welcome, all the staff stop to chat, whatever their job or position.
Nothing is ever going to be perfect, but all in all I think Dorrington House does an extremely good job and
I am pleased with our choice of carehome and I know she is being well looked after.
28 April 2025
Enthusiastic, friendly members of staff are always there to help with dad, and they work so hard. They always let me know if there was a problem. They always say hello when I am there, which does mean a lot as dad doesn't like coming out of his room. So they always make time for him. Couldn't ask
for anything better for dad, he loves it there.
23 April 2025
Mums been at Dorrington House for over two years. While the decor may need some updating I can't fault the home and its staff, they really do care. We have worked together to settle mum and deal with any issue that arise's. For the first time in mums life she has a social circle the ladies in the
Lounge are good pals encouraging each other in the activities. It's a joy to see them interact with each other even if some days they're muddled. They have a busier calendar than me!
If you're looking for a home for a family member which you can trust I would 100% recommend Dorrington House I'm kept updated. It's up to you on how much you're involved. I'm very involved and always feel welcomed no matter what time of the day I show up. They have nothing to hide the residents wellbeing always comes first. Well done Dorrington House.