Dorrington House (Watton)

73 Norwich Road, Watton, Thetford IP25 6DH
Review Us
9.7 86 Reviews
  • Dorrington House (Watton), Thetford
Dorrington House at Watton is a purpose-built home for older people, established in July 1999.

Accommodation is provided in single rooms with en-suite facilities and communal areas include a bright and airy lounge with large windows. There is a large flat screen television in this all the lounges for residents to enjoy and all entertainment takes place in this room, including the use of smart TV facilities. There are also two smaller quieter lounges for residents to use if they prefer. A bar area for residents to use is run by 'Friends of the Home'.

There is good Wi-Fi coverage at the home with video visiting and online care plans available. All areas of the home are accessible, including a large 21 person lift.

Communal areas far exceed the Government's new standards, meeting the physical and emotional needs of residents with privacy, dignity, choice and independence. A large lift provides access to the first floor and a varied menu is offered with special diets catered for, including diabetic, vegetarian and religious requirements and more.

Families are encouraged to take part in the care and spend quality time with their loved ones. Please contact the team for username and password details to view the care plan from home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £926 – £968
  • Self-Funded Residential Dementia Care: £926 – £968
  • RESPITE Self-Funded Residential Care: £926 – £968
  • RESPITE Self-Funded Residential Dementia Care: £926 – £968

Threshold for Social Services support is £23,250.00 please e-mail for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.

These prices are only a guideline, please contact Dorrington House (Watton) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Geri Ashforth (Manager)

Local Authority / Social Services

Admission Criteria

  • Care for Older People, and those suffering with Dementia, Social Services rates, including self funders
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy. Visitors welcome to spend time with their loved ones, helping, simply ask the staff for advice. You can always e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.

Parking

  • Ample Car Parking, close to the town centre, no steps footpaths to the shops for summer walks, weather permitting.

Dorrington House (Watton) Reviews (86)

9.7

Dorrington House (Watton) has a Review Score of 9.7 (9.728) out of 10, based on 34 reviews in the last 2 years.
Over all time Dorrington House (Watton) has 86 reviews.

Overall Experience
  • 54
  • 26
  • 5
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  • 1
Date Published
  • 86
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  • 34
  • 52
Reviewer Connection to Dorrington House (Watton)
  • 32
  • 22
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
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  • 1
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  • 1
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Total of 86, showing 1-20
Review from Michael A (Son of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
the home is very professionally run the staff excellent and very friendly the activities at the home are very good there is always something going on the food is well presented and mum seems to like it
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.

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  • Treated with Dignity
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Review from Tracey M (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge 'Thank you' to all the wonderful staff at Dorrington House.
Dad has been here for 2 years now, and we couldn't be happier with the excellent care, warmth, company, and attention that he receives every day.
Dad can be quite unsettled at times, and I know that you all treat
him with such respect and thoughtfulness, putting him at ease. This alone is very much appreciated. I feel happy knowing that he is so well cared for.
Dad loves the food, and always says 'What a good chef they have' and the lovely staff are often making him his very favourite cheese sandwiches.
You all go above and beyond your duties and we are incredibly grateful.

THANK YOU ALL. Xx
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.

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  • Treated with Dignity
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Review from Linda T (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went in for respite care ,but stayed longer term after the sad passing of her husband.I have found the care home to be lovely!So happy and supportive to the residents and their families,my mum has settled in well and has thrived being there .
The dementia care is top notch ,I can't recommend
them enough!
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Jane K (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Staff disinterested, bad communication, food poor, toast and cereal every day for breakfast, severe dementia residents disturbing other residents through shouting.. other residents telling them to shut up, lack of response from care workers, manager lacks communication skills..... I dread visiting
dad, his deterioration in the months he has been resident is appalling...
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from K J (Son of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall Dorrington House has proved the right choice for mum. The carers from the senior staff through to the cleaners and general staff are always kind and helpful and will always try and address any issues or concerns
as quickly as they are able. Mum is 93 and will soon have been in Dorrington for
2 years.
I do think the decor throughout is starting to look like it requires some freshening up and updating, however that isn't to take away from how well mum is cared for and looked after.
Whenever I visit I am always made welcome, all the staff stop to chat, whatever their job or position.
Nothing is ever going to be perfect, but all in all I think Dorrington House does an extremely good job and
I am pleased with our choice of carehome and I know she is being well looked after.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Lisa S (Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enthusiastic, friendly members of staff are always there to help with dad, and they work so hard. They always let me know if there was a problem. They always say hello when I am there, which does mean a lot as dad doesn't like coming out of his room. So they always make time for him. Couldn't ask for
anything better for dad, he loves it there.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Maria B (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mums been at Dorrington House for over two years. While the decor may need some updating I can't fault the home and its staff, they really do care. We have worked together to settle mum and deal with any issue that arise's. For the first time in mums life she has a social circle the ladies in the Lounge
are good pals encouraging each other in the activities. It's a joy to see them interact with each other even if some days they're muddled. They have a busier calendar than me!


If you're looking for a home for a family member which you can trust I would 100% recommend Dorrington House I'm kept updated. It's up to you on how much you're involved. I'm very involved and always feel welcomed no matter what time of the day I show up. They have nothing to hide the residents wellbeing always comes first. Well done Dorrington House.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from R B (Brother of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Dorrington House to be an excellent place for my sister to be. The carers are excellent and very helpful, kind and considerate. The premises and bedrooms are all very clean. And best of all I am always offered a cup of tea "LOL". Overall, an excellent home.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Lyn H (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum seems very happy and settled at Dorrington House. She enjoys the food and has put on weight, and it is lovely to see all the activities that are arranged for the residents. Mum has dementia, but overall, there seems to be an improvement cognitively, which is due, I believe, to the games they
are encouraged to play which involve questions and answers. My mum has had a few health issues, which the staff seem to deal with quickly and competently.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Ian D (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant, wonderful staff who really go above and beyond,in the true sense of the expression. Dad is really happy there kept active and involved and always tells me about his new friends. He really loves the food as well and has put on weight (in the good sense) since arriving there. Thank
you all so much.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from T N (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and nothing seems to be too much trouble. I had mixed emotions when we needed to find a care home for mum, we visited a few in the area and chose the Dorrington as it seemed so friendly and very welcoming, the overall standard of care looked to be very good, and we haven't
been disappointed it been 4 months now and mum is very happy and has settled in very well.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Janet T (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite having mobility issues, my dads health seems to have improved overall along with his cognitive abilities. His skin tone and colour has improved and he seems much happier in himself, he says his food is very good and the staff are wonderful. there must be some truth in that because he is quite
able and happy to have a sing song, this gives us peace of mind knowing he is in the best place for him with his care needs provided for
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from M R (Friend of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend is being looked after well and over the months he's been at Dorrington, has accepted personal care that he wouldn't accept at home from carers or anyone else. There's a lot of activity going on, which is good to see even though it's not something he would want to take part in. I am a little
disappointed that nothing has been done by way of a hearing test as his deafness is a further barrier for him. He's been referred but months have gone by since then. Also, I have been told about personal care provided in front of him, which seems disrespectful.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Michael T (Son-in-law of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to health and memory issues my father in law was no longer able to live independently so having been at Dorrington House at Watton for a few months we can now appreciate that despite being a difficult decision, it was the best move possible for him. He likes it there says the food is good, and has
of late made some efforts to socialise and says he is happy, and as long as he is happy so are we
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Andrew D (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was accepted with great warmth and kindness upon arrival at Dorrington House Watton. He settled very quickly and has really benefitted from the excellent level of care and the outstanding range of activities which are so important to keep him and all the residents stimulated and active in so many
different ways. Not only that but he really enjoys all that is presented to him and it keeps him and so many others smiling! Thank you to the lovely team at Dorrington House
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Hellen H (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently arrived at Dorrington House, and I have been so impressed with the standard of care and empathy that all the staff at all levels shows to my Dad. The improvement in his health and well being is amazing in such a short time, and continues to improve. Its a pleasure to visit Dorrington
House and see the day to day workings of a busy environment which is second to none, the food and snacks served are a good quality and all areas of the house are immaculate.


The care team are always in contact with me and when I call for any updates whilst my Dad transitions into his new life at Dorrington House, I am always dealt with in a very professional and caring manner, nothing is to much trouble.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Colin H (Son of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring, helpful staff who are always attentive. The only issue that we have encountered is occasional disturbances during the night, however these are usually dealt with promptly. The facilities are well organised and, if required, management are available at almost any time to listen to concerns.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Catherine R (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Dorrington since April this year and I can honestly say I feel she is very well cared for. All the staff seem friendly and helpful. I like to attend any medical appointments with Mum and am offered this opportunity which I value. I am kept updated with important information
and if I have voiced any concerns these have been noted and addressed. As someone who has worked in Elderly Care myself, I can honestly say Dorrington House is a lovely Care Home!
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Donna H (Daughter of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is bedridden so she relies on the carers to provide her only interaction. My mum is always laughing, and teasing and is happy every day at Dorrington House. She has a smart video device in her room and often the carers help her play music or have a sing-a-long or sometimes other residents go
in her room and have a dance. As her daughter, I find it reassuring to see her laughing and happy. The carers are amazing.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Paul B (Son of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are helpful and happy on arrival mum always seems happy and pleased to be at the home there's always the TV on and background music to keep them entertained and I like the activity which happens during the week all in all a great place for mum to be.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Dorrington House (Watton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Dorrington House (Watton) is calculated as follows: ( (319 Excellents x 5) + (56 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 397 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorrington House (Watton) is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Dorrington House (Watton)

What types of Care is Dorrington House (Watton) registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dorrington House (Watton) have?

There are 52 Single Rooms.

What are the Facilities & Services at Dorrington House (Watton)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dorrington House (Watton) to the centre of Thetford?

11.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dorrington House (Watton) to verify any information. View our terms and conditions. Dorrington House (Watton) has an Enhanced Service - more info.