Dorrington House (Watton), Thetford, Norfolk
Dorrington House (Watton), Thetford, Norfolk
Dorrington House (Watton), Thetford, Norfolk

Dorrington House at Watton is a purpose-built home for older people, established in July 1999.

Accommodation is provided in single rooms with en-suite facilities and communal areas include a bright and airy lounge with large windows. There is a large flat screen television in this lounge for residents to enjoy and all entertainment takes place in this room. There are also two smaller quieter lounges for residents to use if they prefer. A bar area for residents to use is run by 'Friends of the Home'.

Communal areas far exceed the Government's new standards, meeting the physical and emotional needs of residents with privacy, dignity, choice and independence. A large lift provides access to the first floor and a varied menu is offered with special diets catered for, including diabetic, vegetarian, religious and more.

Families are welcome to take part in the care and spend meaningful time with their loved ones. Feel free to ask for username and password so they can view the care plan from home.(steve@dorringtonhouse.com) for further details.

Self funders may have access to continuing health care. For more information, contact the home.

Group: Dorrington House

Person in charge: Cheryl Mculloch (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Care for Older People, and those suffering with Dementia, Social Services rates, including self funders. Ages 55+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 52

Rooms with ensuite WC: 52

Weekly Charges Guide: Personal Care Single £468 – £540 (These prices are only a guideline, please contact Dorrington House (Watton) to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the town centre traffic lights near Tesco, take the Norwich Road and the home is 100 yds on your left.

Visiting:

There are no set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy. Visitors are welcome to spend time with their loved ones, helping, simply ask the staff for advice. You can always e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.

Parking:

Ample Car Parking, close to the town centre, no steps footpaths to the shops for summer walks, weather permitting.

Latest Care Quality Commission* Report on Dorrington House (Watton): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 20 Nov 2017

Two large single en-suite rooms, social services rates, Rates from £468.10pw, £523.21pw and £540.70 no top up, for our premier rooms off main corridoor, all close town centre of Watton Private funded may apply for continuing care

Reviews

9.4 Dorrington House (Watton) has a Review Score of 9.4 (9.365)

The Review Score of 9.4 (maximum of 10) for Dorrington House (Watton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Dorrington House (Watton) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Dorrington House (Watton) is calculated as follows: ( (152 Excellents x 5) + (90 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 262 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.865 Points relating to the number of positive Reviews for Dorrington House (Watton) is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.4 Target = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dorrington House (Watton)?

  • Extremely LIKELY
    14
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dorrington House (Watton)

  • Daughter of Resident/Service User
    9
  • Brother-in-law of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

During this month my wife's attitude has changed from aggressive to a much more normal behaviour, she gets on much better with the staff and is much more calmer.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 20 Nov 2017:

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime steve@dorringtonhouse.com or Lorraine@dorringtonhouse.com

Staff are excellent, more staff are needed because sometimes residents are alone in the lounge.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Very good in all departments of the home.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 31 Aug 2017:

Steve and Lorraine Dorrington would like to thank you for your support and please feel free to contact us any time steve@dorringtonhouse.com

Dorrington House is very homely and staff always make me feel welcome when visiting Dad. They have been very understanding and supportive helping us understand Dad's condition now. I would like to see some of the staff engage more with residents, but this is only a few as most of them do chat when they have time.

It is hard to get activities organised, but it would be nice to see things in the Bluebell Lounge where Dad is. Also, I would like spiritual support for the residents that want it. Again, Bluebell misses out on this. On the whole, I just want to say thank you.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 22 Aug 2017:

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime

The home is very good.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 22 Aug 2017:

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime

I've found all the carers I've met to be very, very helpful and kind and also the management is on hand to answer any questions I have.

I find my mum to be treated with a lot of dignity and respect. Excellent.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 22 Aug 2017:

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime

My family and I have found Dorrington House to be a very friendly place to come and visit and know that my husband is safe and cared for. I have no problem in recommending this care home.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 22 Aug 2017:

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime

My mother has been resident here for over 5 years and the level of care provided for her is excellent. If I decide to take her for a trip out, the staff always get her ready and when we get back they ask her if she has enjoyed herself.
Her room is always clean and tidy, her laundry is good too, although mum will give other residents her clothes and sometimes she wears clothes that are not hers but that is nothing to do with the staff.
Mother can be a little belligerent but the care team always treat her with patience, kindness and dignity.
If there is a health problem with mum I am always informed and kept up to date on her condition.
There is regular entertainment for the residents and the food is fine.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 22 Aug 2017:

Steven & Lorraine Dorrington thank you for your support, please feel free to email us steve@dorringtonhouse.com anytime.

My mum went to Dorrington House for respite care, which became longer term. The home is always clean, the staff are always visible / easy to find and available to talk to. They treated my mum with care, understanding and respect.
I would happily stay there when I need care and am unable to remain in my own home.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Steve Dorrington, Service provider at Dorrington House (Watton) responded to this review on 11 Dec 2016:

Steven and Lorraine Dorrington, the manager and all the staff at Dorrington House Watton, would like to thank you for your support.

My mother has been extremely reluctant to accept that she is unable to live independently at home. The care and attention she has received since being admitted to Dorrington House has been appropriate and every attempt made to put her at ease and every attempt made to put her at ease and cared for in the home.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My late wife's sister was placed in Dorrington House together with her husband at their request (her husband has since died). Her condition has since deteriorated and she is dependant upon the staff at the home for everything. The staff at the home are professional, caring and I have complete faith in their care of my sister in law. She always seems in good spirits and happy. She is also monitored as regards her health and sees the doctor if necessary. I have great comfort in knowing she is in good hands.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

steve dorrington, Service Provider at Dorrington House (Watton) responded to this review on 12 Jun 2016:

Steve & Lorraine thank you for your support, please e-mail us at steve@dorringtonhouse.com anytime

The staff are very good and do try to help as much as they can, but there are some who do not bother about the truth and to me that is most important.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

steve dorrington, Service Provider at Dorrington House (Watton) responded to this review on 12 Apr 2016:

Thank you for your support, please feel free to e-mail us anytime Steve & Lorraine Dorrington steve@dorringtonhouse.com

Overall was pleased with all elements.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 12 Apr 2016:

Thank you for your support, please feel free to e-mail us anytime Steve & Lorraine Dorrington steve@dorringtonhouse.com

My husband has been in Dorrington House (watton) for over two years now and has been very well looked after and until fairly recently the staff have managed to keep him very involved with life and actually joining in sometimes. Sadly now due to his illness and age, he is less able to participate however when visited he always seems content and happy in his own world and obviously feels 'safe'! The staff are always friendly and helpful. I should perhaps mention that my husband can be very aggressive and violent at times.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

steve dorrington, Service Provider at Dorrington House (Watton) responded to this review on 12 Apr 2016:

Thank you for your support, please feel free to e-mail us anytime, Steve & Lorraine Dorrington steve@dorringtonhouse.com

Mother has dementia and is not very responsive but she seems to be happy and is quite content with her dolls.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 30 Mar 2016:

Thank you for your support, please e-mail Steve & Lorraine Dorrington anytime.

My brother, who is 83, suffers from dementia but when myself and my family visit him we have always found that he is being treated well by staff. He can be difficult at times if he does not wish to wash or dress, but the staff seem to find ways of persuading him with chocolate treats, which he loves.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 25 Mar 2016:

Many thanks for your support, e-mail us anytime Steve & Lorraine Dorrington

Staff are very friendly and professional. The residents are extremely hard work and the staff are superb at putting them at ease and safe.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 06 Apr 2016:

Many thanks for your support, please fell free to e-mail us anytime, Steve & Lorraine Dorrington.

My wife has been in the home for four years, I find the service and care has been very good and the staff are very caring.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 25 Mar 2016:

Many thanks for your support, e-mail us anytime Steve & Lorraine Dorrington

My mother has settled well into Dorrington House and is very pleased with her new lifestyle.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 25 Mar 2016:

Many thanks for your support, e-mail us anytime Steve & Lorraine Dorrington

My wife and I have visited a number of nursing homes over the years, mostly visiting family and friends, none of them met the very high standards of Dorrington House. We always get a phone call whenever there appears to be some need for concern, and at Christmas time and birthdays we receive photos of my sister-in-law.
My brother who died 18 months ago was a resident, all the staff there are kind, loving, compassionate, informative, polite and understanding.
Residents are treated with dignity - I have often said to my wife that should I ever need to go into a nursing home. I would hope it would be of this standard - me (my wife and I) have complete peace of mind in regards to our much loved sister-in-law.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

steve dorrington, Service Provider at Dorrington House (Watton) responded to this review on 06 Apr 2016:

Many thanks for your support, please fell free to e-mail us anytime, Steve & Lorraine Dorrington

The staff at Dorrington House always give excellent care they are professional, warm and friendly and fully understand mum's needs especially as her communication skills are very restricted. We always feel welcome when visiting and nothing is too much trouble.

How likely would you be to recommend Dorrington House (Watton)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 17 Mar 2016:

Many thanks for your response. Please feel free to e-mail me anytime.

I find this home to offer excellent care. very clean, food had great choices. The staff are warm friendly kind and understanding. The manager is very approachable and welcoming.

How likely would you be to recommend Dorrington House (Watton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Dorrington, Service Provider at Dorrington House (Watton) responded to this review on 09 Mar 2016:

Many thanks for your kind words and support. Please feel free to e-mail me any time, thanks.

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