Dorrington House (Watton)

73 Norwich Road, Watton, Thetford IP25 6DH
Review Us
9.7 86 Reviews
  • Dorrington House (Watton), Thetford
Dorrington House at Watton is a purpose-built home for older people, established in July 1999.

Accommodation is provided in single rooms with en-suite facilities and communal areas include a bright and airy lounge with large windows. There is a large flat screen television in this all the lounges for residents to enjoy and all entertainment takes place in this room, including the use of smart TV facilities. There are also two smaller quieter lounges for residents to use if they prefer. A bar area for residents to use is run by 'Friends of the Home'.

There is good Wi-Fi coverage at the home with video visiting and online care plans available. All areas of the home are accessible, including a large 21 person lift.

Communal areas far exceed the Government's new standards, meeting the physical and emotional needs of residents with privacy, dignity, choice and independence. A large lift provides access to the first floor and a varied menu is offered with special diets catered for, including diabetic, vegetarian and religious requirements and more.

Families are encouraged to take part in the care and spend quality time with their loved ones. Please contact the team for username and password details to view the care plan from home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £926 – £968
  • Self-Funded Residential Dementia Care: £926 – £968
  • RESPITE Self-Funded Residential Care: £926 – £968
  • RESPITE Self-Funded Residential Dementia Care: £926 – £968

Threshold for Social Services support is £23,250.00 please e-mail for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.

These prices are only a guideline, please contact Dorrington House (Watton) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Geri Ashforth (Manager)

Local Authority / Social Services

Admission Criteria

  • Care for Older People, and those suffering with Dementia, Social Services rates, including self funders
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy. Visitors welcome to spend time with their loved ones, helping, simply ask the staff for advice. You can always e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.

Parking

  • Ample Car Parking, close to the town centre, no steps footpaths to the shops for summer walks, weather permitting.

Dorrington House (Watton) Reviews (86)

9.7

Dorrington House (Watton) has a Review Score of 9.7 (9.728) out of 10, based on 34 reviews in the last 2 years.
Over all time Dorrington House (Watton) has 86 reviews.

Overall Experience
  • 54
  • 26
  • 5
  • 0
  • 1
Date Published
  • 86
  • 16
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  • 34
  • 52
Reviewer Connection to Dorrington House (Watton)
  • 32
  • 22
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 41-60
Review from J S (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I arrived overnight from my bungalow so miss all my everyday necessities. I have three sons, the eldest looks after my money affairs. Three church friends look after my personal needs. I share lunchtimes with the lady next door, we go down to the dining room in the lift. I am a person of habit and like
things to be on time.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can email us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from K M (Partner of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff always seems very friendly. The place is nice and clean. Was happy playing darts.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from K R (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive and helpful especially as I live in New Zealand and have been struggling to speak to my dad in hospital prior to arriving here. Very flexible and like that I can bring my dad's belongings in for him from home.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from P H (Son of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Mum's progress. Excellent care from the staff, friendly staff. Mum says she is happy and feels well!
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from S C (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been here just under one month as respite care. He has dementia which is very unsettling for him. I am very impressed with the staff and the way they are dealing with Dad. They are contacting various health care professionals in an attempt to help him and make him more settled. We are extending
his stay.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can email us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from K S (Niece of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the staff very accommodating and helpful. Appear short-staffed but have lots to do for the residents.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider).

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Review from L M (Daughter of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is residing here. It seems a very caring place and her room is nice. She has only been here two weeks but she likes it.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider).

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Review from Mark H (Son of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff, doing a good job and the home is clean and tidy. Dinner today looked nice with two courses. Overall a good visit today.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider).

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Review from Gill H (Daughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum’s dementia had reached a point where she was scared and confused. So we rang Dorrington House who found a place for mum that day.
We have been concerned for a while about her weight and had a family campaign for mum to put on weight. She has been in Dorrington House for just under a month and
has put on 4 lbs in weight. Congratulations and well done. Thank you everyone.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your support. We take these reviews very seriously and welcome them anytime. Please e-mail us lorraine@dorringtonhouse.com or steve@dorringtonhouse@com 24/7.

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Review from Mark T (Son of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was recently contacted by staff from Dorrington House (Watton) Care Home, informing me that my father had a grade 3 wound developed on his left foot which had required a visit from the district nurse. This concerned me as there had been no previous contact regarding the issue and any reason for this.
I am concerned that the wound was discovered and not treated appropriately and in time before it deteriorated. I visited the home on Saturday 18th February 2023 and found there were no clinical or management members of staff to enquire about the issue.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime 24/7 at steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Review from Leonard S (Brother of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit with my sister went well in every way.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime, 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com. Once again, thank you.

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Review from D B (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been so happy for my mother being here at Dorrington House (Watton) Care Home. I couldn't have wished for a better place for her to be in. The staff have gone out of their way to give my mother everything she needs during her stay here and nothing is too much trouble. I can positively
say that it's of the greatest standard and know that the management and staff make sure that my mum is happy.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime, 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com. Once again, thank you.

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Review from Nicola R (Daughter-in-law of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I do like the home, most staff are attentive. One member of staff was asked to take my mother-in-law to the toilet but as she had a pad on, our pleas were ignored. Food seems to be nutritional and my mother-in-law loves them. Communication could be a little better with family members but on the whole,
good.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime, 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com. Once again, thank you.

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Review from Peter R (Partner of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has only been in for three days. I have been to see her each day and the place, reception and staff are very good at everything. Could not be better.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Review from P B (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mainly happy with our visits to my dad here, but recently there have been small things to speak to the office about, such as the toilet not flushing and the bed not made. Often these things are one-offs, but they keep happening. I have emailed these problems directly to the office, so hopefully, they
will be looked at.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Review from Andrew R (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Friendly staff, and overall, a good place for my mum to be in.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Review from Debbie L (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the home clean and welcoming and the staff lovely. Probably as in all places, seem a little short-staffed at times, but they do their best.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Review from Roy K (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice place looking after my mother-in-law.
So pleased she has a place here.
The food looks very nice, and my mother-in-law loves it!
If you are looking for a care home, this is it.
Credit to the system.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Review from Simon L (Nephew of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is wonderful, very clean, with excellent.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Review from Pat K (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mum's care - she seems happy. Staff are very friendly and lovely to mum.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.

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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Dorrington House (Watton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Dorrington House (Watton) is calculated as follows: ( (319 Excellents x 5) + (56 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 397 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorrington House (Watton) is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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