Dorrington House (Watton)

73 Norwich Road, Watton, Thetford IP25 6DH
Review Us
9.7 86 Reviews
  • Dorrington House (Watton), Thetford
Dorrington House at Watton is a purpose-built home for older people, established in July 1999.

Accommodation is provided in single rooms with en-suite facilities and communal areas include a bright and airy lounge with large windows. There is a large flat screen television in this all the lounges for residents to enjoy and all entertainment takes place in this room, including the use of smart TV facilities. There are also two smaller quieter lounges for residents to use if they prefer. A bar area for residents to use is run by 'Friends of the Home'.

There is good Wi-Fi coverage at the home with video visiting and online care plans available. All areas of the home are accessible, including a large 21 person lift.

Communal areas far exceed the Government's new standards, meeting the physical and emotional needs of residents with privacy, dignity, choice and independence. A large lift provides access to the first floor and a varied menu is offered with special diets catered for, including diabetic, vegetarian and religious requirements and more.

Families are encouraged to take part in the care and spend quality time with their loved ones. Please contact the team for username and password details to view the care plan from home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £926 – £968
  • Self-Funded Residential Dementia Care: £926 – £968
  • RESPITE Self-Funded Residential Care: £926 – £968
  • RESPITE Self-Funded Residential Dementia Care: £926 – £968

Threshold for Social Services support is £23,250.00 please e-mail for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.

These prices are only a guideline, please contact Dorrington House (Watton) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Geri Ashforth (Manager)

Local Authority / Social Services

Admission Criteria

  • Care for Older People, and those suffering with Dementia, Social Services rates, including self funders
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy. Visitors welcome to spend time with their loved ones, helping, simply ask the staff for advice. You can always e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.

Parking

  • Ample Car Parking, close to the town centre, no steps footpaths to the shops for summer walks, weather permitting.

Dorrington House (Watton) Reviews (86)

9.7

Dorrington House (Watton) has a Review Score of 9.7 (9.728) out of 10, based on 34 reviews in the last 2 years.
Over all time Dorrington House (Watton) has 86 reviews.

Overall Experience
  • 54
  • 26
  • 5
  • 0
  • 1
Date Published
  • 86
  • 16
  • 19
  • 34
  • 52
Reviewer Connection to Dorrington House (Watton)
  • 32
  • 22
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 21-40
Review from Tony M (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always find the staff kind and caring towards mum. The home is always clean and well-maintained. They go out of their way to entertain the residents with many things. Mum has been there for a good number of years and I am always kept informed of any issues with mum which they deal with speedily. A very
good care home in my opinion.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from M S (Wife of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I am disabled I find it hard to get to be able to visit as much as I wanted but the wonderful people have put some things they have been up to on social media they pleased everyone who knows my husband to share his time there is so lovely we can see his settling in now and that's very comforting
to know so thank you so much
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Shirley W (Sister of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has settled in well and the staff have been really helpful. The care is excellent and the facility is really clean and welcoming. Whenever I visit, I am always made welcome, I am really happy with her care.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S M (Daughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident for the past 10 months and although it took a while for him to settle in everyone has been very kind and caring and helped Dad to feel comfortable in his new home. Dad now joins in with activities and especially enjoys the exercise classes. If I have needed to raise any matters
with the management they have always dealt with them quickly and kept me informed where necessary.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from D A (Daughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are great very attentive, and always happy to answer any questions we might have. There are activities and exercises most days including weekends, a good choice of food and plenty of hot and cold drinks, my mum is always clean tidy and happy. I like that the residents who are bed-bound or want
to stay in their rooms do not get missed out and also can enjoy the activities, as the staff bring the activity to their rooms.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Hayley G (Daughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been very impressed with the care home as a whole. The care is exemplary and my father has settled in considerably well considering his dementia and his tendency to become distressed and unsettled at times. He is cared for in the way that suits him and his care needs are met incredibly
well.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from Paul S (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Dorrington House in Watton for the past 6 months. It has been a big upheaval for her and she has found it difficult to adapt to such a big change. However, the staff at the home have been really caring. They have taken time to get to know her and it is clear from the conversations
I have with the carers that they understand her needs. I feel very happy that Mum is in a place where she is safe and cared for.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime (at lorraine@dorringtonhouse.com and steve@dorringtonhouse.com). Thank you.

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Review from D B (Son of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Dorrington House since December. He has settled in very well. The staff are all very friendly and helpful. We are very happy with the care that dad is receiving. The family always get a friendly welcome from staff when visiting.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from J A (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother bed bound but she is always kept clean, tidy and warm. The staff are professional and approachable and keep me up to date with my mother's care. Staff have time to feed her and give her drinks.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from A A (Friend of Resident) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I sometimes visit an old friend of the family that lives in Dorrington House. The staff are very friendly and always offer me a cup of tea. The home is welcoming and cosy. Overall very good service seen and experienced.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime, lorraine@dorringtonhouse.com and steve@dorringtonhouse.com. Thank you.

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Review from Mark R (Grandson of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the moment I walked into the foyer, to the last minute when I walked out, the staff were all friendly. I had an appointment, I was a little early, the staff offered me a tea or coffee. Very clean and friendly atmosphere while I was in the home.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime, lorraine@dorringtonhouse.com and steve@dorringtonhouse.com. Thank you.

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Review from Daphne G (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are pleasant and friendly. Daily activities seem very varied and inclusive, most residents seem happy to participate. Bedrooms are spacious and have lots of storage space. Overall, the care home is very clean and tidy.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime, Lorraine@dorringtonhouse.com and Steve@dorringtonhouse.com. Thank you.

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  • Treated with Dignity
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Review from S G (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly staff, quick to help out with anything asked of them. Always keeping an eye on the residents in the day room. Could maybe go into resident's rooms a bit more to check on drinks as some residents are unable to drink by themselves, for example, my mum who has got a catheter. All-round, very caring
staff.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and I welcome your review and take them very seriously. Thank you.

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Review from Sharon S (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been to two other care homes for respite, Dorrington House is far better in all ways. There's always a lovely welcome. The home always smells lovely. Rooms are always kept clean. The care staff are friendly and are very helpful. Mum has put on three pounds in weight, after having lost six
stone in the past two years. So very happy.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review, we take these very seriously and you can e-mail us anytime 24/7. Thank you.

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Review from C B (Respite Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came for respite here, happy with everything, the home and staff were great. The entertainment and activities looked great, I kept up to date with the social media page and it was nice to see her getting involved regularly.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously, and you can e-mail us anytime 24/7 at Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider). (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from S M (Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Dorrington House (Watton) staff for making my mother in law feel welcome and safe.
It’s a lovely care home where the residents are not only cared for but entertained.
Also for making her birthday a day to remember.
Thank you all.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously, and you can e-mail us anytime 24/7, at Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider). (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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Review from John P (Friend of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with how well the staff are looking after my friend in Dorrington House who seems to be settled in well with her new surroundings and the family is very happy with how she has settled in.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously, and you can email us anytime 24/7 at Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from D B (Son of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff very helpful and friendly. The social media photos of residents involved in activities always make me smile and as my father will frequently say he doesn't do much, only to see him involved in arts and crafts and exercise sessions proves otherwise. I have noticed, on occasions,
that there seems to be far fewer staff around over a weekend.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously, and you can e-mail us anytime 24/7 at Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from Yvonne B (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for a while now and she always seems happy and has put on weight.
On my last visit, the food and choice were appealing and the staff were attentive. They have plenty of activities to entertain the residents.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can email us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you.

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Review from Stephen F (Brother of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, our experience at Dorrington House (Watton) has been very good.
All staff have been very helpful and understanding.
Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)

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  • Treated with Dignity
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Dorrington House (Watton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Dorrington House (Watton) is calculated as follows: ( (319 Excellents x 5) + (56 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 397 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorrington House (Watton) is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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