Dorrington House (Watton)

Found the staff very accommodating and helpful. Appear short-staffed but have lots to do for the residents.

We have been concerned for a while about her weight and had a family campaign for mum to put on weight. She has been in Dorrington House for just under a month and has put on 4 lbs in weight. Congratulations and well done. Thank you everyone.

I was recently contacted by staff from Dorrington House (Watton) Care Home, informing me that my father had a grade 3 wound developed on his left foot which had required a visit from the district nurse. This concerned me as there had been no previous contact regarding the issue and any reason for this. I am concerned that the wound was discovered and not treated appropriately and in time before it deteriorated. I visited the home on Saturday 18th February 2023 and found there were no clinical or management members of staff to enquire about the issue.

My first visit with my sister went well in every way.

I have always been so happy for my mother being here at Dorrington House (Watton) Care Home. I couldn't have wished for a better place for her to be in. The staff have gone out of their way to give my mother everything she needs during her stay here and nothing is too much trouble. I can positively say that it's of the greatest standard and know that the management and staff make sure that my mum is happy.

I do like the home, most staff are attentive. One member of staff was asked to take my mother-in-law to the toilet but as she had a pad on, our pleas were ignored. Food seems to be nutritional and my mother-in-law loves them. Communication could be a little better with family members but on the whole, good.

My partner has only been in for three days. I have been to see her each day and the place, reception and staff are very good at everything. Could not be better.

Mainly happy with our visits to my dad here, but recently there have been small things to speak to the office about, such as the toilet not flushing and the bed not made. Often these things are one-offs, but they keep happening. I have emailed these problems directly to the office, so hopefully, they will be looked at.

Friendly staff, and overall, a good place for my mum to be in.

I always find the home clean and welcoming and the staff lovely. Probably as in all places, seem a little short-staffed at times, but they do their best.

Credit to the system.

Home is wonderful, very clean, with excellent.

Very happy with mum's care - she seems happy. Staff are very friendly and lovely to mum.

Mum seems very happy being in the home and is kept busy with activities.

Our mum was cared for at Dorrington Watton for two and a half years before she sadly died on New Year's Eve. From the word go the carers took great care and consideration to ensure that mum felt at home and we felt reassured. It was clear that mum felt safe, comfortable, happy and content. Mum's dementia meant that she could not communicate that well but the carers always did their utmost to get to know mum's needs, likes and dislikes. Mum was very much part of the Dorrington family as well as ours and one of our last and happiest memories was of when we all visited her on her birthday. The carers sang happy birthday and arranged a lovely cake which mum enjoyed with a cup of tea. The care given to mum at the end of her life was excellent - compassionate, kind, and individualised and mum died comfortably, very peacefully and with as much dignity as dementia will allow. We as a family were kept informed with excellent communication given with kindness. I wouldn't hesitate to recommend this home.

Unfortunately, this home has been dreadful at supporting my grandad and my mum is distraught at his care and the lack of communication. If it wasn't for the fact we have been in lockdown my grandad would have been moved from here straight away. As it is, he's still stuck there until we can move him.

Poor mum arrived at Dorrington House just before the lockdown so it’s all very new to her and us, unfortunately, we are still unable to visit but it’s in everyone’s best interest. I keep in touch via email and phone but I don’t like to keep disturbing all the girls as they must be rushed off their feet. They have told me mum ( who can be awkward at times ) has started to settle in and join in which we are pleased about and feel settled in our minds that she is safe now. I would just like to thank everyone who works at Dorrington House and well done in this extremely hard time.

Dorrington House has continued to provide excellent caring and facilities for my mother who has been resident there since July 2012. The staff are very friendly and helpful and mum is very settled there. Her basic needs are well catered for and I always recommend the place to anyone who needs a place for a relative.

During this month my wife's attitude has changed from aggressive to a much more normal behaviour, she gets on much better with the staff and is much more calmer.

Staff are excellent, more staff are needed because sometimes residents are alone in the lounge.