Submit a Review for Olive House
7/17 Olive Avenue, Newton Flotman, Norwich, NR15 1PF
View full details of Olive HouseLatest Reviews for Olive House
09 June 2026
Rachel was happy to chat with us, along with Hayley and their team who are always very welcoming.
Mum seems settled and content in the home environment.
On occasions when we have visited and there has been entertainment, Mum always seems bright and enjoys the music.
27 May 2026
The home is very warm and friendly, clean and tidy, the carers are all happy and friendly, all the team look after the residents extremely well, management is always available if needed, and are present in the home and it's lovely to see residents happy
15 May 2026
Olive House has a warm, friendly and very human feel. My dad is in the early stages of dementia, and what matters most to me is that the staff seem genuinely engaged with him and committed to his well-being. Everyone I have met has been kind, approachable and helpful, and there is a clear sense that
residents are treated with dignity and care. Overall, I am very happy and reassured that Dad is being looked after by a team that wants the best for him.
12 May 2026
Mum has been a resident for 2 years . All the staff are caring and treat mum with fondness and respect. And show unlimited patience with her dementia spending time with her on days that she wants to stay in her room. The home is clean and very well presented with a lovely seated area in the
garden.
The food is delicious and there is always a good choice at meal times.
There are different activities every day to engage residents from baking ,painting , entertainers. Mum has enjoyed all of these as well as the visit from the owl sanctuary.
There are also organised trips out for residents that wish to go .
Mum also enjoys having her hair done every week by the hairdresser .
Its such a relief to know mum is settled and cared for so well , with the knowledge that I can call or visit any time and there will always be a warm and supportive welcome for me too. The new manager always makes time if I need to talk about mums care.
I 100% recommend Olive House
30 April 2026
Olive House is a lovely, clean & friendly care home that makes you feel comfortable when you're there. All of the staff are super helpful and go out of their way to support the residents and their families. They put on some lovely activities for every one who wants to get involved.
30 April 2026
I just want to say a big thank you to everyone at Olive Care Home. The care and kindness shown by the staff is always outstanding, and the home has such a warm and welcoming atmosphere.
A special mention goes to the new manager, who has already made a noticeable positive difference. They are
approachable, professional, and clearly care deeply about both residents and staff. It really feels like things are being led with genuine compassion and attention to detail.
Overall, I'm very grateful for the excellent standard of care and the supportive environment provided here.
22 April 2026
My mother has been in the care of Olive House for over 2 years. Along with other family members we have always been made to feel welcome on visits, there's a friendly, warm vibe throughout the home. The home itself has a modern feel to it with wide corridors & everything on one level. Regularly
decorated and always clean. Carers, staff & management are friendly and we feel that Mum is well looked after by a caring, hardworking team.
20 April 2026
I have noticed a continual improvement in all areas since new management took over last year.
03 July 2025
Olive House is an outstanding care home, offering fantastic care for all residents. My mum has been a resident here for 4 years and has been cared for by dedicated and experienced staff. The staff (especially two specific members of staff) have been so supportive to both my mum and myself, always
offering friendly chat but most of all ensuring that I know my mum is being cared for, especially when I am unable to get there. They really are both fantastic members of the team who I look forward to seeing when I come in.
08 May 2025
My mum has a been a resident of Olive House since January 2022. I have nothing but praise and thanks for all the staff who have looked after mum with kindness, dignity and respect.
The staff communicate with myself and my siblings regularly and always make us welcome when we visit, especially with
providing us with refreshments as they know we have travelled some distance to visit.
We love the various entertainment and activities offered and know mum is a firm favourite of the celebrity acts.
07 May 2025
Very please with care my brother received at Olive House especially after neglecting himself for a while. Couldn't have wished for better. All staff kind and caring. Just a shame he only had 6 weeks.
07 May 2025
My Mum has only been at Olive House for just over two weeks, but she already considers it her home, which makes me very happy. She says that every single member of staff is extremely kind and caring, doing everything possible to make sure she's happy. We sat in the sun on the patio today and Mum
said ' You couldn't have chosen a better home for me, this is lovely' Needless to say, my mind is at rest, thank you All at Olive House.
08 April 2025
Thank you to all the staff at Olive House for their excellent care of my friend during her stay. They went out of their way to ensure both she and her family were well looked after during a difficult illness. It's so good to know that I can recommend Olive House to others if the need arises. Thank
you again for your care and dedication.
07 April 2025
Moved mam to Olive House as concerned about level of care in previous home. So glad I did. Although only at Olive House for 7 months, she was treated with such love and respect. I really couldn't have asked for more. The management team and all the staff were amazing. Nothing too much trouble. As
well the physical support mam needed, the emotional support she received was excellent. Staff genuinely care about their residents, you can really see that. My only regret was I hadn't got mam there sooner. Mam sadly passed away after 6 days of end of care.The support she received as well myself and family, meant the world to me. I couldn't have got through the last few days with Mam without them. I don't really have the words to express how I feel about everyone at Olive House. How they dealt with mam after she passed, she looked beautiful. For them all to be there when mam was taken by the funeral home, meant so much. On behalf of Mam, myself and her grandsons.. thank you so very much xx
09 January 2025
The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more
activities and the reception area is more welcoming with refreshments and reception desk.
07 January 2025
Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.
03 January 2025
I have never seen my husband so happy and settled.
03 January 2025
Overall very happy.
15 July 2024
My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.
11 April 2024
My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms
with the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.
Latest Reviews for Olive House
09 June 2026
Rachel was happy to chat with us, along with Hayley and their team who are always very welcoming.
Mum seems settled and content in the home environment.
On occasions when we have visited and there has been entertainment, Mum always seems bright and enjoys the music.
27 May 2026
The home is very warm and friendly, clean and tidy, the carers are all happy and friendly, all the team look after the residents extremely well, management is always available if needed, and are present in the home and it's lovely to see residents happy
15 May 2026
Olive House has a warm, friendly and very human feel. My dad is in the early stages of dementia, and what matters most to me is that the staff seem genuinely engaged with him and committed to his well-being. Everyone I have met has been kind, approachable and helpful, and there is a clear sense that
residents are treated with dignity and care. Overall, I am very happy and reassured that Dad is being looked after by a team that wants the best for him.
12 May 2026
Mum has been a resident for 2 years . All the staff are caring and treat mum with fondness and respect. And show unlimited patience with her dementia spending time with her on days that she wants to stay in her room. The home is clean and very well presented with a lovely seated area in the
garden.
The food is delicious and there is always a good choice at meal times.
There are different activities every day to engage residents from baking ,painting , entertainers. Mum has enjoyed all of these as well as the visit from the owl sanctuary.
There are also organised trips out for residents that wish to go .
Mum also enjoys having her hair done every week by the hairdresser .
Its such a relief to know mum is settled and cared for so well , with the knowledge that I can call or visit any time and there will always be a warm and supportive welcome for me too. The new manager always makes time if I need to talk about mums care.
I 100% recommend Olive House
30 April 2026
Olive House is a lovely, clean & friendly care home that makes you feel comfortable when you're there. All of the staff are super helpful and go out of their way to support the residents and their families. They put on some lovely activities for every one who wants to get involved.
30 April 2026
I just want to say a big thank you to everyone at Olive Care Home. The care and kindness shown by the staff is always outstanding, and the home has such a warm and welcoming atmosphere.
A special mention goes to the new manager, who has already made a noticeable positive difference. They are
approachable, professional, and clearly care deeply about both residents and staff. It really feels like things are being led with genuine compassion and attention to detail.
Overall, I'm very grateful for the excellent standard of care and the supportive environment provided here.
22 April 2026
My mother has been in the care of Olive House for over 2 years. Along with other family members we have always been made to feel welcome on visits, there's a friendly, warm vibe throughout the home. The home itself has a modern feel to it with wide corridors & everything on one level. Regularly
decorated and always clean. Carers, staff & management are friendly and we feel that Mum is well looked after by a caring, hardworking team.
20 April 2026
I have noticed a continual improvement in all areas since new management took over last year.
03 July 2025
Olive House is an outstanding care home, offering fantastic care for all residents. My mum has been a resident here for 4 years and has been cared for by dedicated and experienced staff. The staff (especially two specific members of staff) have been so supportive to both my mum and myself, always
offering friendly chat but most of all ensuring that I know my mum is being cared for, especially when I am unable to get there. They really are both fantastic members of the team who I look forward to seeing when I come in.
08 May 2025
My mum has a been a resident of Olive House since January 2022. I have nothing but praise and thanks for all the staff who have looked after mum with kindness, dignity and respect.
The staff communicate with myself and my siblings regularly and always make us welcome when we visit, especially with
providing us with refreshments as they know we have travelled some distance to visit.
We love the various entertainment and activities offered and know mum is a firm favourite of the celebrity acts.
07 May 2025
Very please with care my brother received at Olive House especially after neglecting himself for a while. Couldn't have wished for better. All staff kind and caring. Just a shame he only had 6 weeks.
07 May 2025
My Mum has only been at Olive House for just over two weeks, but she already considers it her home, which makes me very happy. She says that every single member of staff is extremely kind and caring, doing everything possible to make sure she's happy. We sat in the sun on the patio today and Mum
said ' You couldn't have chosen a better home for me, this is lovely' Needless to say, my mind is at rest, thank you All at Olive House.
08 April 2025
Thank you to all the staff at Olive House for their excellent care of my friend during her stay. They went out of their way to ensure both she and her family were well looked after during a difficult illness. It's so good to know that I can recommend Olive House to others if the need arises. Thank
you again for your care and dedication.
07 April 2025
Moved mam to Olive House as concerned about level of care in previous home. So glad I did. Although only at Olive House for 7 months, she was treated with such love and respect. I really couldn't have asked for more. The management team and all the staff were amazing. Nothing too much trouble. As
well the physical support mam needed, the emotional support she received was excellent. Staff genuinely care about their residents, you can really see that. My only regret was I hadn't got mam there sooner. Mam sadly passed away after 6 days of end of care.The support she received as well myself and family, meant the world to me. I couldn't have got through the last few days with Mam without them. I don't really have the words to express how I feel about everyone at Olive House. How they dealt with mam after she passed, she looked beautiful. For them all to be there when mam was taken by the funeral home, meant so much. On behalf of Mam, myself and her grandsons.. thank you so very much xx
09 January 2025
The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more
activities and the reception area is more welcoming with refreshments and reception desk.
07 January 2025
Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.
03 January 2025
I have never seen my husband so happy and settled.
03 January 2025
Overall very happy.
15 July 2024
My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.
11 April 2024
My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms
with the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.