Submit a Review for Olive House
7/17 Olive Avenue, Newton Flotman, Norwich, NR15 1PF
View full details of Olive HouseLatest Reviews for Olive House
30 April 2026
Olive House is a lovely, clean & friendly care home that makes you feel comfortable when you're there. All of the staff are super helpful and go out of their way to support the residents and their families. They put on some lovely activities for every one who wants to get involved.
30 April 2026
I just want to say a big thank you to everyone at Olive Care Home. The care and kindness shown by the staff is always outstanding, and the home has such a warm and welcoming atmosphere.
A special mention goes to the new manager, who has already made a noticeable positive difference. They are
approachable, professional, and clearly care deeply about both residents and staff. It really feels like things are being led with genuine compassion and attention to detail.
Overall, I'm very grateful for the excellent standard of care and the supportive environment provided here.
22 April 2026
My mother has been in the care of Olive House for over 2 years. Along with other family members we have always been made to feel welcome on visits, there's a friendly, warm vibe throughout the home. The home itself has a modern feel to it with wide corridors & everything on one level. Regularly
decorated and always clean. Carers, staff & management are friendly and we feel that Mum is well looked after by a caring, hardworking team.
20 April 2026
I have noticed a continual improvement in all areas since new management took over last year.
03 July 2025
Olive House is an outstanding care home, offering fantastic care for all residents. My mum has been a resident here for 4 years and has been cared for by dedicated and experienced staff. The staff (especially two specific members of staff) have been so supportive to both my mum and myself, always
offering friendly chat but most of all ensuring that I know my mum is being cared for, especially when I am unable to get there. They really are both fantastic members of the team who I look forward to seeing when I come in.
08 May 2025
My mum has a been a resident of Olive House since January 2022. I have nothing but praise and thanks for all the staff who have looked after mum with kindness, dignity and respect.
The staff communicate with myself and my siblings regularly and always make us welcome when we visit, especially with
providing us with refreshments as they know we have travelled some distance to visit.
We love the various entertainment and activities offered and know mum is a firm favourite of the celebrity acts.
07 May 2025
Very please with care my brother received at Olive House especially after neglecting himself for a while. Couldn't have wished for better. All staff kind and caring. Just a shame he only had 6 weeks.
07 May 2025
My Mum has only been at Olive House for just over two weeks, but she already considers it her home, which makes me very happy. She says that every single member of staff is extremely kind and caring, doing everything possible to make sure she's happy. We sat in the sun on the patio today and Mum
said ' You couldn't have chosen a better home for me, this is lovely' Needless to say, my mind is at rest, thank you All at Olive House.
08 April 2025
Thank you to all the staff at Olive House for their excellent care of my friend during her stay. They went out of their way to ensure both she and her family were well looked after during a difficult illness. It's so good to know that I can recommend Olive House to others if the need arises. Thank
you again for your care and dedication.
07 April 2025
Moved mam to Olive House as concerned about level of care in previous home. So glad I did. Although only at Olive House for 7 months, she was treated with such love and respect. I really couldn't have asked for more. The management team and all the staff were amazing. Nothing too much trouble. As
well the physical support mam needed, the emotional support she received was excellent. Staff genuinely care about their residents, you can really see that. My only regret was I hadn't got mam there sooner. Mam sadly passed away after 6 days of end of care.The support she received as well myself and family, meant the world to me. I couldn't have got through the last few days with Mam without them. I don't really have the words to express how I feel about everyone at Olive House. How they dealt with mam after she passed, she looked beautiful. For them all to be there when mam was taken by the funeral home, meant so much. On behalf of Mam, myself and her grandsons.. thank you so very much xx
09 January 2025
The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more
activities and the reception area is more welcoming with refreshments and reception desk.
07 January 2025
Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.
03 January 2025
I have never seen my husband so happy and settled.
03 January 2025
Overall very happy.
15 July 2024
My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.
11 April 2024
My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms
with the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.
22 February 2024
My mum-in-law was initially in respite care from July to August 2023. She then became a resident at the home after her husband died in August 2023.
The staff were absolutely wonderful throughout the short period of time she was with them assisting her to settle in, deal with her loss, gain
confidence in socialising with other residents and treating her dementia.
Although she was only at Olive House for a short period of time (5 months) the staff treated her with respect, dignity and as though she was a member of their family.
They also helped all family members deal with any issues arising from her illness and then ultimately her death.
We cannot thank everyone enough for their care and support.
05 February 2024
My dad is very well cared for at Olive House. He has been there for about five months. If I mention anything to management, it soon gets sorted. On my visit today, Dad said he didn't get his breakfast until later this morning (nearly 10 am), and the lunch is ready quite early at 12.30 onwards
usually, so he sometimes isn't hungry enough by then, unfortunately. It is something he is having to adjust to after living on his own and in his routine there. But this is not a complaint. Also, they have been very kind towards him and helped him with bathing, etc.
27 November 2023
Dad moved in with multiple safety issues. Staff have gone over and above duties. He is made to feel at home and comfortable all of the time as are we. I am so pleased with his care and I totally see how much they have to deal with. Truly amazing.
23 November 2023
Simply the best!
Everything is brilliant can't say strongly enough how good everything is. 100% everything. No negatives at all.
Latest Reviews for Olive House
30 April 2026
Olive House is a lovely, clean & friendly care home that makes you feel comfortable when you're there. All of the staff are super helpful and go out of their way to support the residents and their families. They put on some lovely activities for every one who wants to get involved.
30 April 2026
I just want to say a big thank you to everyone at Olive Care Home. The care and kindness shown by the staff is always outstanding, and the home has such a warm and welcoming atmosphere.
A special mention goes to the new manager, who has already made a noticeable positive difference. They are
approachable, professional, and clearly care deeply about both residents and staff. It really feels like things are being led with genuine compassion and attention to detail.
Overall, I'm very grateful for the excellent standard of care and the supportive environment provided here.
22 April 2026
My mother has been in the care of Olive House for over 2 years. Along with other family members we have always been made to feel welcome on visits, there's a friendly, warm vibe throughout the home. The home itself has a modern feel to it with wide corridors & everything on one level. Regularly
decorated and always clean. Carers, staff & management are friendly and we feel that Mum is well looked after by a caring, hardworking team.
20 April 2026
I have noticed a continual improvement in all areas since new management took over last year.
03 July 2025
Olive House is an outstanding care home, offering fantastic care for all residents. My mum has been a resident here for 4 years and has been cared for by dedicated and experienced staff. The staff (especially two specific members of staff) have been so supportive to both my mum and myself, always
offering friendly chat but most of all ensuring that I know my mum is being cared for, especially when I am unable to get there. They really are both fantastic members of the team who I look forward to seeing when I come in.
08 May 2025
My mum has a been a resident of Olive House since January 2022. I have nothing but praise and thanks for all the staff who have looked after mum with kindness, dignity and respect.
The staff communicate with myself and my siblings regularly and always make us welcome when we visit, especially with
providing us with refreshments as they know we have travelled some distance to visit.
We love the various entertainment and activities offered and know mum is a firm favourite of the celebrity acts.
07 May 2025
Very please with care my brother received at Olive House especially after neglecting himself for a while. Couldn't have wished for better. All staff kind and caring. Just a shame he only had 6 weeks.
07 May 2025
My Mum has only been at Olive House for just over two weeks, but she already considers it her home, which makes me very happy. She says that every single member of staff is extremely kind and caring, doing everything possible to make sure she's happy. We sat in the sun on the patio today and Mum
said ' You couldn't have chosen a better home for me, this is lovely' Needless to say, my mind is at rest, thank you All at Olive House.
08 April 2025
Thank you to all the staff at Olive House for their excellent care of my friend during her stay. They went out of their way to ensure both she and her family were well looked after during a difficult illness. It's so good to know that I can recommend Olive House to others if the need arises. Thank
you again for your care and dedication.
07 April 2025
Moved mam to Olive House as concerned about level of care in previous home. So glad I did. Although only at Olive House for 7 months, she was treated with such love and respect. I really couldn't have asked for more. The management team and all the staff were amazing. Nothing too much trouble. As
well the physical support mam needed, the emotional support she received was excellent. Staff genuinely care about their residents, you can really see that. My only regret was I hadn't got mam there sooner. Mam sadly passed away after 6 days of end of care.The support she received as well myself and family, meant the world to me. I couldn't have got through the last few days with Mam without them. I don't really have the words to express how I feel about everyone at Olive House. How they dealt with mam after she passed, she looked beautiful. For them all to be there when mam was taken by the funeral home, meant so much. On behalf of Mam, myself and her grandsons.. thank you so very much xx
09 January 2025
The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more
activities and the reception area is more welcoming with refreshments and reception desk.
07 January 2025
Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.
03 January 2025
I have never seen my husband so happy and settled.
03 January 2025
Overall very happy.
15 July 2024
My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.
11 April 2024
My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms
with the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.
22 February 2024
My mum-in-law was initially in respite care from July to August 2023. She then became a resident at the home after her husband died in August 2023.
The staff were absolutely wonderful throughout the short period of time she was with them assisting her to settle in, deal with her loss, gain
confidence in socialising with other residents and treating her dementia.
Although she was only at Olive House for a short period of time (5 months) the staff treated her with respect, dignity and as though she was a member of their family.
They also helped all family members deal with any issues arising from her illness and then ultimately her death.
We cannot thank everyone enough for their care and support.
05 February 2024
My dad is very well cared for at Olive House. He has been there for about five months. If I mention anything to management, it soon gets sorted. On my visit today, Dad said he didn't get his breakfast until later this morning (nearly 10 am), and the lunch is ready quite early at 12.30 onwards
usually, so he sometimes isn't hungry enough by then, unfortunately. It is something he is having to adjust to after living on his own and in his routine there. But this is not a complaint. Also, they have been very kind towards him and helped him with bathing, etc.
27 November 2023
Dad moved in with multiple safety issues. Staff have gone over and above duties. He is made to feel at home and comfortable all of the time as are we. I am so pleased with his care and I totally see how much they have to deal with. Truly amazing.
23 November 2023
Simply the best!
Everything is brilliant can't say strongly enough how good everything is. 100% everything. No negatives at all.