Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
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9.7 89 Reviews
  • Olive House, Norwich
Olive House is a welcoming, purpose-built care home designed to provide high-quality residential care for older people. Each of the comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home.

The residents enjoy beautiful gardens, a variety of inviting lounge and dining spaces, and a warm reception area where family and friends are always welcome. The home is ideally located close to shops and local amenities, supporting independence and community connections.

Dedicated carers are on hand 24 hours a day, combining a friendly, compassionate approach with expertise in the latest care practices - ensuring every resident receives the respect, dignity, and attention they deserve.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300

Chiropody and hairdresser to be paid for on top

These prices are only a guideline, please contact Olive House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Gee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (89)

9.7

Olive House has a Review Score of 9.7 (9.714) out of 10, based on 17 reviews in the last 2 years.
Over all time Olive House has 89 reviews.

Overall Experience
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Reviewer Connection to Olive House
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Total of 89, showing 1-20
Review from K A (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Olive House is an outstanding care home, offering fantastic care for all residents. My mum has been a resident here for 4 years and has been cared for by dedicated and experienced staff. The staff (especially two specific members of staff) have been so supportive to both my mum and myself, always offering
friendly chat but most of all ensuring that I know my mum is being cared for, especially when I am unable to get there. They really are both fantastic members of the team who I look forward to seeing when I come in.
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Review from Alison P (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has a been a resident of Olive House since January 2022. I have nothing but praise and thanks for all the staff who have looked after mum with kindness, dignity and respect.
The staff communicate with myself and my siblings regularly and always make us welcome when we visit, especially with
providing us with refreshments as they know we have travelled some distance to visit.
We love the various entertainment and activities offered and know mum is a firm favourite of the celebrity acts.
Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for the kind words. It means so much to us all, to know that we are making both residents and families happy.

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Review from Marion C (Sister of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very please with care my brother received at Olive House especially after neglecting himself for a while. Couldn't have wished for better. All staff kind and caring. Just a shame he only had 6 weeks.
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Review from Lisa S (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has only been at Olive House for just over two weeks, but she already considers it her home, which makes me very happy. She says that every single member of staff is extremely kind and caring, doing everything possible to make sure she's happy. We sat in the sun on the patio today and Mum said
' You couldn't have chosen a better home for me, this is lovely' Needless to say, my mind is at rest, thank you All at Olive House.
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Review from Vicky B (Friend of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Olive House for their excellent care of my friend during her stay. They went out of their way to ensure both she and her family were well looked after during a difficult illness. It's so good to know that I can recommend Olive House to others if the need arises. Thank you
again for your care and dedication.
Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for the kind words. We always try to go above and beyond to support our residents and their families, through what is often a difficult time for people.

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Review from Dawn D (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved mam to Olive House as concerned about level of care in previous home. So glad I did. Although only at Olive House for 7 months, she was treated with such love and respect. I really couldn't have asked for more. The management team and all the staff were amazing. Nothing too much trouble. As well
the physical support mam needed, the emotional support she received was excellent. Staff genuinely care about their residents, you can really see that. My only regret was I hadn't got mam there sooner. Mam sadly passed away after 6 days of end of care.The support she received as well myself and family, meant the world to me. I couldn't have got through the last few days with Mam without them. I don't really have the words to express how I feel about everyone at Olive House. How they dealt with mam after she passed, she looked beautiful. For them all to be there when mam was taken by the funeral home, meant so much. On behalf of Mam, myself and her grandsons.. thank you so very much xx
Reply from Julie Robinson, Home Manager at Olive House

Thank you for these kind words. It was really a pleasure to take care of your Mum. We always try our best to support the whole family and I know that the whole staff group put everything into the care they provide.Thank you from the manager and the team at Olive House

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Review from Michael N (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more activities
and the reception area is more welcoming with refreshments and reception desk.
Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for the kind words. We always try our absolute best to give the best care possible. We want you to feel that your loved one is at home and that you are always welcome in their home. It is lovely for our staff to receive these comments, they do work tirelessly to give the residents and the family a safe and happy environment to live in.

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Review from R H (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.
Reply from Julie Robinson, Home Manager at Olive House

Thank you for taking the time to review us. I will speak with you in person, to see how we can improve on the areas you were not as happy with. Regards.

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Review from P E (Wife of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never seen my husband so happy and settled.
Reply from Julie Robinson, Home Manager at Olive House

It is always lovely to know that families are happy with how their loved ones have settled into the home and that everything we do makes a difference to the life of the resident living with us. Thank you for taking the time to review us.

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Review from D H (Mother-in-law of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very happy.
Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for a positive review. It is always lovely for staff to know that their hard work is appreciated and that they are making a difference to both the residents and the family.

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Review from Jane G (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.
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Review from H Z (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms with
the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.
Reply from Julie Robinson, Home Manager at Olive House

We at Olive House, all considered it a privilege to care for and get to know your father. Thank you for your kind words, he will be missed by us all

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Review from K B (Daughter-in-law of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum-in-law was initially in respite care from July to August 2023. She then became a resident at the home after her husband died in August 2023.
The staff were absolutely wonderful throughout the short period of time she was with them assisting her to settle in, deal with her loss, gain confidence
in socialising with other residents and treating her dementia.
Although she was only at Olive House for a short period of time (5 months) the staff treated her with respect, dignity and as though she was a member of their family.
They also helped all family members deal with any issues arising from her illness and then ultimately her death.
We cannot thank everyone enough for their care and support.
Reply from Julie Robinson, Home Manager at Olive House

It was a pleasure to care for your mother-in-law.
Thank you for the kind words.

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Review from J Y (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Olive House after my mother spent two months recovering in hospital from a fall. We are happy with the choice we made, a very well-run home with excellent management and facilities. Being purpose-built is an advantage with everything on one level, spacious corridors and bright, airy space in
the resident's lounge and dining area. There feels like a genuine caring and friendly atmosphere in the home. There is regular entertainment for residents. A well run care home.
Reply from Julie Robinson, Home Manager at Olive House

Thank you for the review.
It is always our aim to ensure that our residents are at the heart of everything we do.

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Review from Shirley J (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is very well cared for at Olive House. He has been there for about five months. If I mention anything to management, it soon gets sorted. On my visit today, Dad said he didn't get his breakfast until later this morning (nearly 10 am), and the lunch is ready quite early at 12.30 onwards usually,
so he sometimes isn't hungry enough by then, unfortunately. It is something he is having to adjust to after living on his own and in his routine there. But this is not a complaint. Also, they have been very kind towards him and helped him with bathing, etc.
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Review from A C (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved in with multiple safety issues. Staff have gone over and above duties. He is made to feel at home and comfortable all of the time as are we. I am so pleased with his care and I totally see how much they have to deal with. Truly amazing.
Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for your kind words. It is our pleasure to look after your dad and to have you and all his family visiting at Olive House.

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Review from Robin S (Brother of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply the best!
Everything is brilliant can't say strongly enough how good everything is. 100% everything. No negatives at all.
Reply from Julie Robinson, Home Manager at Olive House

Thank you for this; it is always lovely to hear that we are exceeding expectations.

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Review from Yvonne P (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's never easy to see someone you love and care about needing to enter into a care home, but I can honestly say to know that Mum is well cared for and safe means a lot. The staff are caring and friendly and go out of their way to be supportive not only of my mum but of the family as a whole. The manager's
door is always open - need I say more...
Reply from Julie Robinson, Home Manager at Olive House

Thank you for the kind words. We strive to make sure all who come into the home get a warm welcome and that you can leave your loved one with us, in the knowledge that they will be safe and cared for, as we would for our own loved ones.

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Review from A S (Son of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home looks after my mother well. She is comfortable, cared for, and above all, happy in her day-to-day life. I live three hours away and usually visit unannounced. My mother always is well-presented, and I have often witnessed (and sometimes participated in) enrichment or stimulation activities,
which include all residents who wish to take part. As well as caring for my mother, the home also gives me peace of mind that my mother is safe and well while I am not present.
Reply from Julie Robinson, Home Manager at Olive House

Thank you for this review. It is always our aim to firstly make sure our residents are all safe and happy. We also want to make sure you are happy with the care given and know that the care is the same whether you are in the building or not. Your peace of mind is important to us. All staff in Olive House work together to ensure that your loved one is offered the best care possible. Thank you

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Review from M L (Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy living in Olive House, all the staff are kind and caring. I also enjoy the food, which is cooked fresh daily. I have a nice room and the staff look after me very well. I have no complaints at all.
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Olive House is calculated as follows: ( (150 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 199 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Olive House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (12)

Meet the Team (3)

Rachel

Rachel Gee

Job Title: Home Manager Joined: 2025

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

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Jayde Benstead

Job Title: Deputy Manager Joined: 2025

What I enjoy most about working at Olive House is caring for our wonderful residents while being part of a team that feels like family. I enrich residents’ lives by treating each person as an individual, offering support, companionship, and creating moments of joy each day. I also hold an NVQ Level 3 in Health and Social Care.

Hayley

Hayley Holmes

Job Title: Administrator Joined: 2025

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

Frequently Asked Questions about Olive House

What types of Care is Olive House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Olive House have?

There are 45 Single Rooms.

What are the Facilities & Services at Olive House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Olive House to the centre of Norwich?

6.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive House to verify any information. View our terms and conditions. Olive House has an Enhanced Service - more info.