Olive House

Following a second stroke in 2 years, and over 3 months in a stroke rehabilitation ward, I was truly relieved to be staying in a lovely, quiet room for 1 week's respite care at Olive House at Newton Flotman. The care and kindness shown by all staff was much appreciated. The food was 'simply the best'. I loved my time there and have already recommended your home to people.

After nearly three years of continued care, I finally felt able to leave Olive House and live in my bungalow in the West Midlands.
The carers encouraged me to go home so I could do independent living again.

I am very well looked after in Olive House. Everyone is very kind and helpful.

My mother has been very happy since her move to Olive House. The care and support given to her has been excellent.
As a family, we all feel a lot happier that mum is in a nice home with the care and support she needs.
Everyone around her, staff and management are always so helpful at all times.

Excellent response from senior management to my queries.
Generally an efficient, well run establishment with attentive staff.
My mother is very happy with the care and attention she receives from staff members.

The name of Olive House Care Home is very appropriate as it is indeed a home for our aunt with 'care' second to none. Every member of staff is so wonderful in their own right and I always go home after a visit feeling very happy and thankful for all that is continuously being provided. Olive House thank you - you are a lovely lot!

Someone recently asked me what the secret was for such a great environment. I would suggest it's gentleness combined with hard work and commitment.

The staff seem very caring, the home is clean and well kept, the rooms are nice and patients are made to feel very welcome as are visitors.
My mother says the food is excellent and although she has not been there very long she has been made very welcome and included from day one.

A lovely, happy, clean home, very friendly staff. The staff are all at ease with the residents who were themselves happy and relaxed. Plenty going on if wanted, e.g television, arts and crafts, tea, coffee etc. Staff took the time to talk and listen to the residents. Visitors are made very welcome.

I visit my friend weekly if possible, sometimes she is awake, sometimes sleeping. Staff pop in constantly giving me updates on her. Always very caring, extremely kind. Clothes always look clean, tidy and well cared for. My friend has to be fed and "care sheet" filled in appropriately. On one occasion I felt the meal inappropriate and she ate the mash potato only. My friend is in good hands surrounded by caring staff and fellow "neighbours".

This is a lovely care home with a lovely atmosphere. My mother was in another home and she is much happier here. She says the carers are willing to do anything to hep her and that the food is lovely. Her room is very attractive and she already has some of her own pictures on the walls which makes it feel "home from home".

On entering a bright and welcoming atmosphere auntie's room felt "just like home". Staff pleasant and caring.

When I visited my brother we found the staff most helpful.

This is a lovely clean home, lots going on for the residents. The staff are very warm, helpful and friendly. Nothing is too much trouble. My mother has been in here now for just over a year and loves it.

My in laws settled in very quickly at Olive House. The cleanliness and professionalism were apparent from the first day. There have been a few issues with the food but that appears to be improving. The care staff, under senior carer, are excellent. They work hard and long hours. They have compassion for the resident and patience.

Olive House is providing my mother with a very happy experience: the home is excellent, the staff are efficient, friendly, warm, caring, courteous. Whenever I visit I find my mother relaxed, smiling, well cared for, and I feel welcome in the home always.
All members of our family agree we have nothing but praise for Olive House.

The care and service my parents receive at Olive House is wonderful. They have been here for two years now. The cleanliness is super also. There have been issues with food which are being addressed. The carers are thoughtful and hard working. The care assistant is very professional and also very friendly. She has a fantastic personality and always makes time for my parents. My parent's lives are richer with her as a carer.

Very friendly care staff and well maintained. Lots of activities to do for residents.

I visited my mother on a Sunday in May when lunch was served. A very good meal on a hot plate with a separate jug of gravy, followed by sponge and custard. As usual my mum and her bedroom were impeccably clean.
Very attentive staff and very good value for money.
I would recommend this home to anyone looking online.

Ever since my mother-in-law moved into Olive House we have seen an improvement in her quality of life and well being. The staff are lovely, patient and fun. There are things going on all the time and mother-in-law is happier having company and we are happy she is being well cared for.

From first viewing to moving in everything has been made easy by the staff.

Since arriving at Olive House at the beginning of January our aunt has settled in so well. Following a period in hospital and an unsuccessful move home last year, she is relishing being cared for and enjoying a worry free life. We her family are so pleased. Her responses are given in the home questionnaire below so we know she is happy too. Thank you to everyone at Olive House who has contributed to this outcome.

My mother has been at Olive House for two months and she is settling in surprisingly well. She wrote a letter to a friend in Australia and I quote form it "Olive House is a new building and is very warm and comfortable. We have lovely meals and the staff are wonderfully kind". My mother is the sort of person who complains about everything, but I am quietly confident that she is struggling to come up with anything! Well done than you Olive House.

Grateful for how my late father and aunt were cared for by staff.

As a family our experience of Olive House is that the staff are some of the kindest, friendliest carers you could wish for to care for your loved ones. The level of care and respect given to me is of a high standard. Family are encouraged to visit at anytime of the day and are made to feel welcome. Activities at Olive House are one of the programmes that keep me stimulated and content. Olive House now promotes an environment for me to spend the next chapter of life.

I have recently cared for my father at home for the last 18 months. He recently went downhill very quickly which was very upsetting, the staff at all levels at Olive House have been very supportive, friendly, kind and informative. My dad's needs have been met to the highest standard and because he is prone to falls he has an alarm mat to alert staff he is on the move. He has even used the dining room to eat with the staff's support as he would not normally do this and we also enjoyed some very uplifting entertainment one afternoon - very good indeed!
I don't have to worry about dad now and I am confident he is in a most supportive and caring environment.

My mother has been at Olive House for two years. I have only praise for the staff running the home, they are wonderful!! Any small issues I have had relating to Mum have been dealt with extremely well and as a family of three sisters we only have good words to say about this home. One point I must stress - I would like to think that the care workers could be paid a much better rate of pay - they do a brilliant job, it would be tragic to lose good staff because of low wages.

We recently placed my mother-in-law at Olive House, Newton Flotman. Having had some experience of other care homes, in the Norwich area, I have found Olive House to be the best home I have come across. Apart from the fact the home is well maintained, the staff are excellent, extremely friendly and approachable.

Given the home itself is now 16 years old, you wouldn't think it. It is clean, smells fresh and pleasant, not the stale smell I have experienced in other homes. Bathrooms are kept so clean, hard to believe they are used. I know they are though. The overall atmosphere is one of complete calm and given I pop in at all different times of day this doesn't change. I was also impressed by the activities laid on for the residents. There is something happening every day, both mornings and afternoons.

When I first went to view the home, the manager, commented that I seemed to be permanently smiling and I was. I had heard Olive House was nice, but couldn't get over how nice. It ticks all the boxes for me. I will have no hesitation in putting my own mother in here, if that time ever comes.

My friend has been in Olive house from October 2013 and settled in straight away. She takes part in all the activities and is a good mixer, she is such a sociable person. Everything about Olive House is excellent. I would certainly recommend the home and do when asked.

My friend has been at Olive House for 2 years now and is very happy. If she is happy then I am too! It is always a pleasure to visit her as the atmosphere is lovely and so too are the staff and other residents.