What types of Care is Olive House registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What are the Facilities & Services at Olive House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Olive House to the centre of Norwich?

6.6 mile(s) as the crow flies, distance by road may be significantly further.

Olive House care home, 7/17 Olive Avenue, Newton Flotman, Norwich, Norfolk NR15 1PF

Review from M S (Ex Family Member) published on 30 April 2026 Submitted via Website • Report

Overall Experience

Olive House is a lovely, clean & friendly care home that makes you feel comfortable when you're there. All of the staff are super helpful and go out of their way to support the residents and their families. They put on some lovely activities for every one who wants to get involved.

Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for your lovely review. We truly appreciate your kind words about Olive House. It means a great deal to our whole team to know that the home feels clean, friendly, and comfortable for residents and their families.

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Review from L S (Friend of Resident) published on 30 April 2026 Submitted via Website • Report

Overall Experience

I just want to say a big thank you to everyone at Olive Care Home. The care and kindness shown by the staff is always outstanding, and the home has such a warm and welcoming atmosphere.
A special mention goes to the new manager, who has already made a noticeable positive difference. They are approachable,

professional, and clearly care deeply about both residents and staff. It really feels like things are being led with genuine compassion and attention to detail.
Overall, I'm very grateful for the excellent standard of care and the supportive environment provided here.

Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for your wonderful review. Your kind words mean a great deal to all of us at Olive Care Home. We're truly grateful that you've taken the time to share your experience, and it's heart-warming to know that our care, atmosphere, and team have made such a positive impact.

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Review from J Y (Son of Resident) published on 22 April 2026 Submitted via Postal Card • Report

Overall Experience

My mother has been in the care of Olive House for over 2 years. Along with other family members we have always been made to feel welcome on visits, there's a friendly, warm vibe throughout the home. The home itself has a modern feel to it with wide corridors & everything on one level. Regularly decorated

and always clean. Carers, staff & management are friendly and we feel that Mum is well looked after by a caring, hardworking team.

Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for taking the time to share such thoughtful feedback. It truly means a great deal to our whole team. We're delighted to hear that you and your family continue to feel welcomed and supported during your visits, and that the atmosphere of the home gives you confidence in the care your mother receives.

We take pride in maintaining a clean, modern, and comfortable environment, and it's wonderful to know this has made a positive difference to your experience. Most importantly, your kind words about our carers, staff, and management team are deeply appreciated. They work incredibly hard to provide compassionate, person-centred care, and feedback like this reinforces why they do what they do.

Thank you again for your trust and for being part of the Olive House community.

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Review from I L (Son of Resident) published on 20 April 2026 Submitted via Postal Card • Report

Overall Experience

I have noticed a continual improvement in all areas since new management took over last year.

Reply from Rachel Gee, Home Manager at Olive HouseThank you for your review, we value your feedback. It's lovely to hear positive feedback with regards to the new management. We will continue to ensure we continue to improve.

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Review from K A (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Olive House is an outstanding care home, offering fantastic care for all residents. My mum has been a resident here for 4 years and has been cared for by dedicated and experienced staff. The staff (especially two specific members of staff) have been so supportive to both my mum and myself, always offering

friendly chat but most of all ensuring that I know my mum is being cared for, especially when I am unable to get there. They really are both fantastic members of the team who I look forward to seeing when I come in.

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Review from Alison P (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

My mum has a been a resident of Olive House since January 2022. I have nothing but praise and thanks for all the staff who have looked after mum with kindness, dignity and respect.
The staff communicate with myself and my siblings regularly and always make us welcome when we visit, especially with

providing us with refreshments as they know we have travelled some distance to visit.
We love the various entertainment and activities offered and know mum is a firm favourite of the celebrity acts.

Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for the kind words. It means so much to us all, to know that we are making both residents and families happy.

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Review from Marion C (Sister of Resident) published on 7 May 2025 Submitted via Postal Card • Report

Overall Experience

Very please with care my brother received at Olive House especially after neglecting himself for a while. Couldn't have wished for better. All staff kind and caring. Just a shame he only had 6 weeks.

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Review from Lisa S (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

My Mum has only been at Olive House for just over two weeks, but she already considers it her home, which makes me very happy. She says that every single member of staff is extremely kind and caring, doing everything possible to make sure she's happy. We sat in the sun on the patio today and Mum said

' You couldn't have chosen a better home for me, this is lovely' Needless to say, my mind is at rest, thank you All at Olive House.

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Review from Vicky B (Friend of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Thank you to all the staff at Olive House for their excellent care of my friend during her stay. They went out of their way to ensure both she and her family were well looked after during a difficult illness. It's so good to know that I can recommend Olive House to others if the need arises. Thank you

again for your care and dedication.

Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for the kind words. We always try to go above and beyond to support our residents and their families, through what is often a difficult time for people.

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Review from Dawn D (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Moved mam to Olive House as concerned about level of care in previous home. So glad I did. Although only at Olive House for 7 months, she was treated with such love and respect. I really couldn't have asked for more. The management team and all the staff were amazing. Nothing too much trouble. As well

the physical support mam needed, the emotional support she received was excellent. Staff genuinely care about their residents, you can really see that. My only regret was I hadn't got mam there sooner. Mam sadly passed away after 6 days of end of care.The support she received as well myself and family, meant the world to me. I couldn't have got through the last few days with Mam without them. I don't really have the words to express how I feel about everyone at Olive House. How they dealt with mam after she passed, she looked beautiful. For them all to be there when mam was taken by the funeral home, meant so much. On behalf of Mam, myself and her grandsons.. thank you so very much xx

Reply from Julie Robinson, Home Manager at Olive HouseThank you for these kind words. It was really a pleasure to take care of your Mum. We always try our best to support the whole family and I know that the whole staff group put everything into the care they provide.Thank you from the manager and the team at Olive House

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Review from Michael N (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report

Overall Experience

The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more activities

and the reception area is more welcoming with refreshments and reception desk.

Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for the kind words. We always try our absolute best to give the best care possible. We want you to feel that your loved one is at home and that you are always welcome in their home. It is lovely for our staff to receive these comments, they do work tirelessly to give the residents and the family a safe and happy environment to live in.

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Review from R H (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.

Reply from Julie Robinson, Home Manager at Olive HouseThank you for taking the time to review us. I will speak with you in person, to see how we can improve on the areas you were not as happy with. Regards.

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Review from P E (Wife of Resident) published on 3 January 2025 Submitted via Postal Card • Report

Overall Experience

I have never seen my husband so happy and settled.

Reply from Julie Robinson, Home Manager at Olive HouseIt is always lovely to know that families are happy with how their loved ones have settled into the home and that everything we do makes a difference to the life of the resident living with us. Thank you for taking the time to review us.

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Review from D H (Mother-in-law of Resident) published on 3 January 2025 Submitted via Postal Card • Report

Overall Experience

Overall very happy.

Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for a positive review. It is always lovely for staff to know that their hard work is appreciated and that they are making a difference to both the residents and the family.

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Review from Jane G (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report

Overall Experience

My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.

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Review from H Z (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report

Overall Experience

My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms with

the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.

Reply from Julie Robinson, Home Manager at Olive HouseWe at Olive House, all considered it a privilege to care for and get to know your father. Thank you for your kind words, he will be missed by us all

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Review from K B (Daughter-in-law of Resident) published on 22 February 2024 Submitted via Website • Report

Overall Experience

My mum-in-law was initially in respite care from July to August 2023. She then became a resident at the home after her husband died in August 2023.
The staff were absolutely wonderful throughout the short period of time she was with them assisting her to settle in, deal with her loss, gain confidence

in socialising with other residents and treating her dementia.
Although she was only at Olive House for a short period of time (5 months) the staff treated her with respect, dignity and as though she was a member of their family.
They also helped all family members deal with any issues arising from her illness and then ultimately her death.
We cannot thank everyone enough for their care and support.

Reply from Julie Robinson, Home Manager at Olive HouseIt was a pleasure to care for your mother-in-law.
Thank you for the kind words.

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Review from Shirley J (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report

Overall Experience

My dad is very well cared for at Olive House. He has been there for about five months. If I mention anything to management, it soon gets sorted. On my visit today, Dad said he didn't get his breakfast until later this morning (nearly 10 am), and the lunch is ready quite early at 12.30 onwards usually,

so he sometimes isn't hungry enough by then, unfortunately. It is something he is having to adjust to after living on his own and in his routine there. But this is not a complaint. Also, they have been very kind towards him and helped him with bathing, etc.

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Review from A C (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report

Overall Experience

Dad moved in with multiple safety issues. Staff have gone over and above duties. He is made to feel at home and comfortable all of the time as are we. I am so pleased with his care and I totally see how much they have to deal with. Truly amazing.

Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for your kind words. It is our pleasure to look after your dad and to have you and all his family visiting at Olive House.