Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF

Olive House is a purpose-built accommodation, made up of en-suite bedrooms and fully equipped to achieve professional standards of residential care for older people.

Residents have access to attractive gardens and a choice of lounge and dining areas, while visitors are welcomed in a designated reception area. The home supports independence, being well-located for shops and other amenities and versatile to occupants who want to give their surroundings that personal feel.

Carers are available 24/7, take pride in a friendly attitude and are skilled in the lastest care methods, including in dementia care provision.
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Group: Healthcare Homes Group Ltd

Person in charge: Kerry Gooda (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

The home is situated 5 miles south of Norwich on the A140 in the village of Newton Flotman. When entering Newton Flotman Olive House can be found on Olive Avenue.

Visiting:

There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking:

Off street parking is available within the grounds of Olive House.

Latest Care Quality Commission* Report on Olive House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Olive House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.687 for Olive House is calculated as follows: ( (279 Excellents x 5) + (115 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 399 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Olive House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Olive House has a Review Score of 9.7 (9.687) from 34 Reviews


Average Ratings

  • Excellent
    25
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Olive House?

  • Extremely LIKELY
    31
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Olive House

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Resident / Service User
    3
  • more

My dear friend moved into Olive House on 21/10/13 for respite. From the first day, she loved it and did not want to leave she remained until her death 12/3/18. Almost blind she took part in all the activities, outings, fundraising with the help from the wonderful staff throughout her residency. Her final weeks where she needed more attention all of the staff loved her and she loved them. You would never get a moan or complaint from her. as she had no immediate family friends were her visitors. Who were all happy with the care everyone gave her. Olive House is a wonderful home which I shall continue to visit as I have made many friends a real family home.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

My mother had lived at Olive House for nearly three years during which time I felt that she was well cared for by the staff who went above the call of duty. My mother was happy and settled there and enjoyed the company of the staff and the way they went about their duties. In particular two members of staff who were so caring and supportive to my daughter and me in the final days and made everything that little more bearable.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.6 out of 5

My Nana was cared for extremely well at Olive House Care Home. She was happy there and the staff were very friendly, genuinely caring and always helpful and kind. I would not hesitate in recommending Olive House to anyone. The food seemed very good and there were always plenty of different activities on offer for the residents. Some staff need special mention for their outstanding care and support for Nana and also ourselves at the end. Thank you to you all.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.9 out of 5

Overall the care provided is very good, the staff caring and always very pleasant to the resident. I have noticed a few agency workers caring lately and whilst they are good at their job, I feel more permanent staff would be a better routine for the residents.

How likely would you be to recommend Olive House? Likely

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Average Rating:   4.1 out of 5

After caring for my mother-in-law for two years since her daughter died (my wife) she settled in well to the Olive House care home.

On each visit, she comments that she is well cared for and food and activities are good and she likes it. Not bad for a 97-year-old.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.8 out of 5

My aunts time at Olive House was enriched by everyone with so many acts of kindness and gentleness by all the staff.
A happy place with compassion and care to the end.
Big thank you all.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.9 out of 5

My nanny has been welcomed into this home right from the first meeting she had with the manager who visited her in hospital. Every member of staff is happy, helpful and eager to please my nanny in any way they can. Olive House is very clean and had lots of facilities. I could not have picked a nicer home to care for and love my nanny.

Thank you all of you for your hard work and determination in making this a wonderful home.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

Following a second stroke in 2 years, and over 3 months in a stroke rehabilitation ward, I was truly relieved to be staying in a lovely, quiet room for 1 week's respite care at Olive House at Newton Flotman. The care and kindness shown by all staff was much appreciated. The food was 'simply the best'. I loved my time there and have already recommended your home to people.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.7 out of 5

After nearly three years of continued care, I finally felt able to leave Olive House and live in my bungalow in the West Midlands.
The carers encouraged me to go home so I could do independent living again.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

I am very well looked after in Olive House. Everyone is very kind and helpful.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has been very happy since her move to Olive House. The care and support given to her has been excellent.
As a family, we all feel a lot happier that mum is in a nice home with the care and support she needs.
Everyone around her, staff and management are always so helpful at all times.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

Excellent response from senior management to my queries.
Generally an efficient, well run establishment with attentive staff.
My mother is very happy with the care and attention she receives from staff members.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4 out of 5

The staff seem very caring, the home is clean and well kept, the rooms are nice and patients are made to feel very welcome as are visitors.
My mother says the food is excellent and although she has not been there very long she has been made very welcome and included from day one.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

A lovely, happy, clean home, very friendly staff. The staff are all at ease with the residents who were themselves happy and relaxed. Plenty going on if wanted, e.g television, arts and crafts, tea, coffee etc. Staff took the time to talk and listen to the residents. Visitors are made very welcome.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

I visit my friend weekly if possible, sometimes she is awake, sometimes sleeping. Staff pop in constantly giving me updates on her. Always very caring, extremely kind. Clothes always look clean, tidy and well cared for. My friend has to be fed and "care sheet" filled in appropriately. On one occasion I felt the meal inappropriate and she ate the mash potato only. My friend is in good hands surrounded by caring staff and fellow "neighbours".

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.4 out of 5

This is a lovely care home with a lovely atmosphere. My mother was in another home and she is much happier here. She says the carers are willing to do anything to hep her and that the food is lovely. Her room is very attractive and she already has some of her own pictures on the walls which makes it feel "home from home".

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.8 out of 5

On entering a bright and welcoming atmosphere auntie's room felt "just like home". Staff pleasant and caring.

How likely would you be to recommend Olive House? Don't know

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Average Rating:   5 out of 5

When I visited my brother we found the staff most helpful.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

This is a lovely clean home, lots going on for the residents. The staff are very warm, helpful and friendly. Nothing is too much trouble. My mother has been in here now for just over a year and loves it.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

My in laws settled in very quickly at Olive House. The cleanliness and professionalism were apparent from the first day. There have been a few issues with the food but that appears to be improving. The care staff, under senior carer, are excellent. They work hard and long hours. They have compassion for the resident and patience.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.3 out of 5

Olive House is providing my mother with a very happy experience: the home is excellent, the staff are efficient, friendly, warm, caring, courteous. Whenever I visit I find my mother relaxed, smiling, well cared for, and I feel welcome in the home always.
All members of our family agree we have nothing but praise for Olive House.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

The care and service my parents receive at Olive House is wonderful. They have been here for two years now. The cleanliness is super also. There have been issues with food which are being addressed. The carers are thoughtful and hard working. The care assistant is very professional and also very friendly. She has a fantastic personality and always makes time for my parents. My parent's lives are richer with her as a carer.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.5 out of 5

Very friendly care staff and well maintained. Lots of activities to do for residents.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

I visited my mother on a Sunday in May when lunch was served. A very good meal on a hot plate with a separate jug of gravy, followed by sponge and custard. As usual my mum and her bedroom were impeccably clean.
Very attentive staff and very good value for money.
I would recommend this home to anyone looking online.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.3 out of 5

Ever since my mother-in-law moved into Olive House we have seen an improvement in her quality of life and well being. The staff are lovely, patient and fun. There are things going on all the time and mother-in-law is happier having company and we are happy she is being well cared for.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.3 out of 5

From first viewing to moving in everything has been made easy by the staff.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.3 out of 5

Since arriving at Olive House at the beginning of January our aunt has settled in so well. Following a period in hospital and an unsuccessful move home last year, she is relishing being cared for and enjoying a worry free life. We her family are so pleased. Her responses are given in the home questionnaire below so we know she is happy too. Thank you to everyone at Olive House who has contributed to this outcome.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been at Olive House for two months and she is settling in surprisingly well. She wrote a letter to a friend in Australia and I quote form it "Olive House is a new building and is very warm and comfortable. We have lovely meals and the staff are wonderfully kind". My mother is the sort of person who complains about everything, but I am quietly confident that she is struggling to come up with anything! Well done than you Olive House.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.8 out of 5

Grateful for how my late father and aunt were cared for by staff.

How likely would you be to recommend Olive House? Likely

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Average Rating:   4 out of 5

As a family our experience of Olive House is that the staff are some of the kindest, friendliest carers you could wish for to care for your loved ones. The level of care and respect given to me is of a high standard. Family are encouraged to visit at anytime of the day and are made to feel welcome. Activities at Olive House are one of the programmes that keep me stimulated and content. Olive House now promotes an environment for me to spend the next chapter of life.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.6 out of 5

I have recently cared for my father at home for the last 18 months. He recently went downhill very quickly which was very upsetting, the staff at all levels at Olive House have been very supportive, friendly, kind and informative. My dad's needs have been met to the highest standard and because he is prone to falls he has an alarm mat to alert staff he is on the move. He has even used the dining room to eat with the staff's support as he would not normally do this and we also enjoyed some very uplifting entertainment one afternoon - very good indeed!
I don't have to worry about dad now and I am confident he is in a most supportive and caring environment.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Olive House for two years. I have only praise for the staff running the home, they are wonderful!! Any small issues I have had relating to Mum have been dealt with extremely well and as a family of three sisters we only have good words to say about this home. One point I must stress - I would like to think that the care workers could be paid a much better rate of pay - they do a brilliant job, it would be tragic to lose good staff because of low wages.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.8 out of 5

We recently placed my mother-in-law at Olive House, Newton Flotman. Having had some experience of other care homes, in the Norwich area, I have found Olive House to be the best home I have come across. Apart from the fact the home is well maintained, the staff are excellent, extremely friendly and approachable.

Given the home itself is now 16 years old, you wouldn't think it. It is clean, smells fresh and pleasant, not the stale smell I have experienced in other homes. Bathrooms are kept so clean, hard to believe they are used. I know they are though. The overall atmosphere is one of complete calm and given I pop in at all different times of day this doesn't change. I was also impressed by the activities laid on for the residents. There is something happening every day, both mornings and afternoons.

When I first went to view the home, the manager, commented that I seemed to be permanently smiling and I was. I had heard Olive House was nice, but couldn't get over how nice. It ticks all the boxes for me. I will have no hesitation in putting my own mother in here, if that time ever comes.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   5 out of 5

My friend has been at Olive House for 2 years now and is very happy. If she is happy then I am too! It is always a pleasure to visit her as the atmosphere is lovely and so too are the staff and other residents.

How likely would you be to recommend Olive House? Extremely Likely

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Average Rating:   4.1 out of 5

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