Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
Review Us
9.7 96 Reviews
  • Olive House, Norwich
Olive House is a welcoming, purpose-built care home designed to provide high-quality residential care for older people. Each of the comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home.

The residents enjoy beautiful gardens, a variety of inviting lounge and dining spaces, and a warm reception area where family and friends are always welcome. The home is ideally located close to shops and local amenities, supporting independence and community connections.

Dedicated carers are on hand 24 hours a day, combining a friendly, compassionate approach with expertise in the latest care practices - ensuring every resident receives the respect, dignity, and attention they deserve.
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Care Provided by Olive House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1325
  • Self-Funded Residential Dementia Care: from £1325
  • RESPITE Self-Funded Residential Care: from £1375
  • RESPITE Self-Funded Residential Dementia Care: from £1375

Chiropody and hairdresser to be paid for on top

The price(s) shown are provided by the care home. Contact Olive House for full pricing details and T&Cs.

Contact Olive House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Olive House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Gee (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (96)

9.7

Olive House has a Review Score of 9.7 (9.715) out of 10, based on 19 reviews in the last 2 years.
Over all time Olive House has 96 reviews.

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Reviewer Connection to Olive House
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Review from T B (Daughter of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Rachel was happy to chat with us, along with Hayley and their team who are always very welcoming.
Mum seems settled and content in the home environment.
On occasions when we have visited and there has been entertainment, Mum always seems bright and enjoys the music.
Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for your lovely review. It's great to hear that Mum seems settled and content. That's exactly what we hope for. Thanks again for taking the time to share this. It means a lot to all of us.
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Review from Sam S (Friend of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very warm and friendly, clean and tidy, the carers are all happy and friendly, all the team look after the residents extremely well, management is always available if needed, and are present in the home and it's lovely to see residents happy
Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for your review. We appreciate the time you took to complete this. I am happy to hear you feel the home is friendly. clean and tidy it is our aim to ensure our home is welcoming and friendly. Our care team work hard to ensure needs are met and we have a great team at Olive House.
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Review from J G (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Olive House has a warm, friendly and very human feel. My dad is in the early stages of dementia, and what matters most to me is that the staff seem genuinely engaged with him and committed to his well-being. Everyone I have met has been kind, approachable and helpful, and there is a clear sense that
residents are treated with dignity and care. Overall, I am very happy and reassured that Dad is being looked after by a team that wants the best for him.
Reply from Rachel Gee, Home Manager at Olive HouseThank you for your lovely review. It really means a lot to us. We're so glad to hear that your dad feels supported and cared for, and that you feel reassured too. Our team genuinely enjoys getting to know each resident, and it's wonderful to know that this comes across.
Thank you again for taking the time to share your experience
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Review from Sue M (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 2 years . All the staff are caring and treat mum with fondness and respect. And show unlimited patience with her dementia spending time with her on days that she wants to stay in her room. The home is clean and very well presented with a lovely seated area in the garden.
The food is delicious and there is always a good choice at meal times.
There are different activities every day to engage residents from baking ,painting , entertainers. Mum has enjoyed all of these as well as the visit from the owl sanctuary.
There are also organised trips out for residents that wish to go .
Mum also enjoys having her hair done every week by the hairdresser .
Its such a relief to know mum is settled and cared for so well , with the knowledge that I can call or visit any time and there will always be a warm and supportive welcome for me too. The new manager always makes time if I need to talk about mums care.
I 100% recommend Olive House
Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for your lovely words about Olive House. It means a lot to us to hear how happy and settled your mum is. The team really do care about her, so knowing that you see and feel that makes all the difference.
We're glad she enjoys the activities, the garden, the food, and her weekly hair appointments - and we loved hearing how much she enjoyed the owl visit too. Moments like that are exactly why we do what we do.
It's also great to know you always feel welcome when you visit or call. We want families to feel just as supported as the residents, and your feedback really reassures us that we're getting that right.
Thank you again for recommending us and for trusting us with your mum's care. It's a privilege to look after her.
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Review from M S (Ex Family Member) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Olive House is a lovely, clean & friendly care home that makes you feel comfortable when you're there. All of the staff are super helpful and go out of their way to support the residents and their families. They put on some lovely activities for every one who wants to get involved.
Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for your lovely review. We truly appreciate your kind words about Olive House. It means a great deal to our whole team to know that the home feels clean, friendly, and comfortable for residents and their families.
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Review from L S (Friend of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a big thank you to everyone at Olive Care Home. The care and kindness shown by the staff is always outstanding, and the home has such a warm and welcoming atmosphere.
A special mention goes to the new manager, who has already made a noticeable positive difference. They are approachable,
professional, and clearly care deeply about both residents and staff. It really feels like things are being led with genuine compassion and attention to detail.
Overall, I'm very grateful for the excellent standard of care and the supportive environment provided here.
Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for your wonderful review. Your kind words mean a great deal to all of us at Olive Care Home. We're truly grateful that you've taken the time to share your experience, and it's heart-warming to know that our care, atmosphere, and team have made such a positive impact.
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Review from J Y (Son of Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Olive House for over 2 years. Along with other family members we have always been made to feel welcome on visits, there's a friendly, warm vibe throughout the home. The home itself has a modern feel to it with wide corridors & everything on one level. Regularly decorated
and always clean. Carers, staff & management are friendly and we feel that Mum is well looked after by a caring, hardworking team.
Reply from Rachel Gee, Home Manager at Olive HouseThank you so much for taking the time to share such thoughtful feedback. It truly means a great deal to our whole team. We're delighted to hear that you and your family continue to feel welcomed and supported during your visits, and that the atmosphere of the home gives you confidence in the care your mother receives.

We take pride in maintaining a clean, modern, and comfortable environment, and it's wonderful to know this has made a positive difference to your experience. Most importantly, your kind words about our carers, staff, and management team are deeply appreciated. They work incredibly hard to provide compassionate, person-centred care, and feedback like this reinforces why they do what they do.

Thank you again for your trust and for being part of the Olive House community.
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Review from I L (Son of Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have noticed a continual improvement in all areas since new management took over last year.
Reply from Rachel Gee, Home Manager at Olive HouseThank you for your review, we value your feedback. It's lovely to hear positive feedback with regards to the new management. We will continue to ensure we continue to improve.
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Review from K A (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Olive House is an outstanding care home, offering fantastic care for all residents. My mum has been a resident here for 4 years and has been cared for by dedicated and experienced staff. The staff (especially two specific members of staff) have been so supportive to both my mum and myself, always offering
friendly chat but most of all ensuring that I know my mum is being cared for, especially when I am unable to get there. They really are both fantastic members of the team who I look forward to seeing when I come in.
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Review from Alison P (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has a been a resident of Olive House since January 2022. I have nothing but praise and thanks for all the staff who have looked after mum with kindness, dignity and respect.
The staff communicate with myself and my siblings regularly and always make us welcome when we visit, especially with
providing us with refreshments as they know we have travelled some distance to visit.
We love the various entertainment and activities offered and know mum is a firm favourite of the celebrity acts.
Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for the kind words. It means so much to us all, to know that we are making both residents and families happy.
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Review from Marion C (Sister of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very please with care my brother received at Olive House especially after neglecting himself for a while. Couldn't have wished for better. All staff kind and caring. Just a shame he only had 6 weeks.
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Review from Lisa S (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has only been at Olive House for just over two weeks, but she already considers it her home, which makes me very happy. She says that every single member of staff is extremely kind and caring, doing everything possible to make sure she's happy. We sat in the sun on the patio today and Mum said
' You couldn't have chosen a better home for me, this is lovely' Needless to say, my mind is at rest, thank you All at Olive House.
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Review from Vicky B (Friend of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Olive House for their excellent care of my friend during her stay. They went out of their way to ensure both she and her family were well looked after during a difficult illness. It's so good to know that I can recommend Olive House to others if the need arises. Thank you
again for your care and dedication.
Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for the kind words. We always try to go above and beyond to support our residents and their families, through what is often a difficult time for people.
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Review from Dawn D (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved mam to Olive House as concerned about level of care in previous home. So glad I did. Although only at Olive House for 7 months, she was treated with such love and respect. I really couldn't have asked for more. The management team and all the staff were amazing. Nothing too much trouble. As well
the physical support mam needed, the emotional support she received was excellent. Staff genuinely care about their residents, you can really see that. My only regret was I hadn't got mam there sooner. Mam sadly passed away after 6 days of end of care.The support she received as well myself and family, meant the world to me. I couldn't have got through the last few days with Mam without them. I don't really have the words to express how I feel about everyone at Olive House. How they dealt with mam after she passed, she looked beautiful. For them all to be there when mam was taken by the funeral home, meant so much. On behalf of Mam, myself and her grandsons.. thank you so very much xx
Reply from Julie Robinson, Home Manager at Olive HouseThank you for these kind words. It was really a pleasure to take care of your Mum. We always try our best to support the whole family and I know that the whole staff group put everything into the care they provide.Thank you from the manager and the team at Olive House
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Review from Michael N (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always listen and act on queries and do feedback by phone. One member of staff in particular goes above and beyond to help residents and relatives. The manager is always on hand to listen and respond and noticeable improvements since she started in post e.g staff ID board, outings, more activities
and the reception area is more welcoming with refreshments and reception desk.
Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for the kind words. We always try our absolute best to give the best care possible. We want you to feel that your loved one is at home and that you are always welcome in their home. It is lovely for our staff to receive these comments, they do work tirelessly to give the residents and the family a safe and happy environment to live in.
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Review from R H (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Trips out of the care home seem to be few and far between. If a person with dementia is asked if they want to go, so how are they to know what's going on.
Contact with relatives is essential when trips out, organised by the care home are coming up, so we can prepare our relative for it.
Reply from Julie Robinson, Home Manager at Olive HouseThank you for taking the time to review us. I will speak with you in person, to see how we can improve on the areas you were not as happy with. Regards.
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Review from P E (Wife of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never seen my husband so happy and settled.
Reply from Julie Robinson, Home Manager at Olive HouseIt is always lovely to know that families are happy with how their loved ones have settled into the home and that everything we do makes a difference to the life of the resident living with us. Thank you for taking the time to review us.
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Review from D H (Mother-in-law of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very happy.
Reply from Julie Robinson, Home Manager at Olive HouseThank you so much for a positive review. It is always lovely for staff to know that their hard work is appreciated and that they are making a difference to both the residents and the family.
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Review from Jane G (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Olive House in November 2023 after breaking her hip and losing her husband of 71 years. It has been a very hard time but the staff have been so thoughtful and kind to her, helping her adjust to a new way of life.
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Review from H Z (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms with
the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.
Reply from Julie Robinson, Home Manager at Olive HouseWe at Olive House, all considered it a privilege to care for and get to know your father. Thank you for your kind words, he will be missed by us all
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Olive House is calculated as follows: ( (171 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 223 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Olive House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (3)

Rachel

Rachel Gee

Job Title: Home Manager Joined: 2025

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

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Jayde Benstead

Job Title: Deputy Manager Joined: 2025

What I enjoy most about working at Olive House is caring for our wonderful residents while being part of a team that feels like family. I enrich residents’ lives by treating each person as an individual, offering support, companionship, and creating moments of joy each day. I also hold an NVQ Level 3 in Health and Social Care.

Hayley

Hayley Holmes

Job Title: Administrator Joined: 2025

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

Frequently Asked Questions about Olive House

What types of Care is Olive House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Olive House have?

There are 45 Single Rooms.

What are the Facilities & Services at Olive House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Olive House to the centre of Norwich?

6.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive House to verify any information. View our terms and conditions. Olive House has an Enhanced Service - more info.