






Olive House is a welcoming, purpose-built care home situated in the peaceful village of Newton Flotman and designed to provide high-quality residential care for older people.
Arranged over a single floor, each of the 45 comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home. The home also features a welcoming reception area with complimentary tea,...
Care Provided by Olive House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Chiropody and hairdresser to be paid for on top
The price(s) shown are provided by the care home. Contact Olive House for full pricing details and T&Cs.
Contact Olive House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Rachel Gee(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (45)
Visiting
- There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.
Parking
- Off street parking is available within the grounds of Olive House.
Olive House Reviews (97)
Olive House has a Review Score of 9.8 (9.755) out of 10, based on 19 reviews in the last 2 years.
Over all time Olive House has 97 reviews.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms with the inevitable loss I was to expect.
Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.
We at Olive House, all considered it a privilege to care for and get to know your father. Thank you for your kind words, he will be missed by us all
The staff were absolutely wonderful throughout the short period of time she was with them assisting her to settle in, deal with her loss, gain confidence in socialising with other residents and treating her dementia.
Although she was only at Olive House for a short period of time (5 months) the staff treated her with respect, dignity and as though she was a member of their family.
They also helped all family members deal with any issues arising from her illness and then ultimately her death.
We cannot thank everyone enough for their care and support.
Thank you for the kind words.
My dad is very well cared for at Olive House. He has been there for about five months. If I mention anything to management, it soon gets sorted. On my visit today, Dad said he didn't get his breakfast until later this morning (nearly 10 am), and the lunch is ready quite early at 12.30 onwards usually, so he sometimes isn't hungry enough by then, unfortunately. It is something he is having to adjust to after living on his own and in his routine there. But this is not a complaint. Also, they have been very kind towards him and helped him with bathing, etc.
Dad moved in with multiple safety issues. Staff have gone over and above duties. He is made to feel at home and comfortable all of the time as are we. I am so pleased with his care and I totally see how much they have to deal with. Truly amazing.
Thank you so much for your kind words. It is our pleasure to look after your dad and to have you and all his family visiting at Olive House.
Everything is brilliant can't say strongly enough how good everything is. 100% everything. No negatives at all.
Thank you for this; it is always lovely to hear that we are exceeding expectations.
It's never easy to see someone you love and care about needing to enter into a care home, but I can honestly say to know that Mum is well cared for and safe means a lot. The staff are caring and friendly and go out of their way to be supportive not only of my mum but of the family as a whole. The manager's door is always open - need I say more...
Thank you for the kind words. We strive to make sure all who come into the home get a warm welcome and that you can leave your loved one with us, in the knowledge that they will be safe and cared for, as we would for our own loved ones.
This home looks after my mother well. She is comfortable, cared for, and above all, happy in her day-to-day life. I live three hours away and usually visit unannounced. My mother always is well-presented, and I have often witnessed (and sometimes participated in) enrichment or stimulation activities, which include all residents who wish to take part. As well as caring for my mother, the home also gives me peace of mind that my mother is safe and well while I am not present.
Thank you for this review. It is always our aim to firstly make sure our residents are all safe and happy. We also want to make sure you are happy with the care given and know that the care is the same whether you are in the building or not. Your peace of mind is important to us. All staff in Olive House work together to ensure that your loved one is offered the best care possible. Thank you
I am very happy living in Olive House, all the staff are kind and caring. I also enjoy the food, which is cooked fresh daily. I have a nice room and the staff look after me very well. I have no complaints at all.
Was with my dad today and again noticed the radiator in his room has still not been fixed. It has been over two months now it has not worked. Although he has an old heater, it is not that warm in his room. I was disappointed at what my dad was offered for his tea on 26th December - egg on toast is not very festive.
Having spoken with you I am confident that things are improving and that you will continue to see improvements in the home over the coming months....
Trips need to be better thought out as to cancel at the last minute is very upsetting for the residents.
Although initially due to stay for a week this was extended to 2 weeks as Dad was getting on so well. The level of care he received was first class and every member of staff I encountered was so friendly and clearly all very passionate about their jobs.
Dad loved the food and the activities he was invited to participate in and although it took him a little while to get used to the everyday noise of a Care Home I know he thoroughly enjoyed his time there.
A massive thank you to all at Olive House.
Kindest regards.
I am very happy with the care I receive.
Thank you very much, it's lovely to see our new residents being happy. Kindly.
The care I have had is so good; you can't describe it. Nothing is too much trouble.
Kindest regards.
Feel very safe in here.
Thank you very much, we love you too.
I enjoy the food very much. The carers are very kind and think of me very much. The daytime medication is of real help and always on time. The meals are very nutritious. I am given plenty of drinks during the day.
I cannot praise Olive House enough. The manager and staff have been absolutely brilliant, not only for my mother's end of life care since Christmas but for the last seven and a half years as a resident at Olive House. I have visited the home every single day for seven years, it is like a second home for me, all the staff are like my extended family. My mother had a wonderful, happy and fun life due to the fantastic staff members. On the evening of the 13th of April, as I sat with mum, holding her hand, it was our wonderful manager plus the night staff who sat and helped me with mum as she passed away. That is what you call great staff. Thank you!
Thank you again from all of us.
Kindest Regards.
Dad has settled in well. The staff are friendly and helpful. The location is convenient and the surroundings good. The visiting arrangement are, currently, restricted by Covid but the family and friends have had no trouble in getting to see him. Overall, Olive House is a nice place for Dad to be during his respite.
Kind Regards
Adina
Olive House is always welcoming and friendly. My mum seems very happy there. She enjoys the food and activities. My only concern is that they seem as if they are understaffed, long time answering bells, etc.
Thank you Jill, it is much appreciated. I will make sure to check on the bells and staffing levels.
My experience has been disappointing throughout this year, however, when I visited in December I was pleasantly surprised.
Kindly, Adina
Visited my aunt in a pod, it was clean, warm and comfortable. It was only for 30 minutes so not as long as we usually visit but we were ok with that as it's only the second visit since March.
Kindly, Adina
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Olive House.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Olive House.
Meet the Team (5)

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

As Head Chef at Olive House, I take great pride in ensuring our residents are well-nourished, properly hydrated and always offered plenty of choice at mealtimes. Seeing the enjoyment and satisfaction that good food brings to our residents is what motivates and inspires me every day.
With over eight years of experience working as a chef within the care sector and a Level 3 Senior Production Chef qualification, I am passionate about creating delicious, nutritious and beautifully presented meals that cater to residents' individual needs and preferences.

John enjoys working at Olive House because of its homely atmosphere and the supportive, hardworking team around him. He values being part of an environment that is both relaxed and dedicated to providing the highest standards of care for our residents.
John takes great pride in enriching the lives of residents by listening to their wishes and ensuring that maintenance tasks are completed to a high standard. Whether he is putting up photographs, carrying out repairs, or helping to create a safe environment, he is always keen to help and aims to resolve issues as quickly as possible.
Before joining Olive House, John gained experience working within a school setting. He has also completed Healthcare Homes training, helping him to understand the care home environment.

As Activities Coordinator, I love spending time with residents, getting to know them as individuals, and building meaningful one-to-one relationships. It's incredibly rewarding to see the smiles on residents' faces during activities and to know they have someone they can talk to and enjoy spending time with. With previous experience supporting older people and those living with dementia, I'm passionate about creating engaging, meaningful activities tailored to each resident's interests and wishes, helping everyone to feel valued, connected, and able to enjoy each day.
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