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Olive House

7/17 Olive Avenue, Newton Flotman, Norwich, Norfolk NR15 1PF
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Olive House, Norwich
Olive House, Norwich
Olive House, Norwich

Olive House is a welcoming, purpose-built care home situated in the peaceful village of Newton Flotman and designed to provide high-quality residential care for older people.

Arranged over a single floor, each of the 45 comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home. The home also features a welcoming reception area with complimentary tea,...  

Care Provided by Olive House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,325From £1,375
Residential Dementia CareFrom £1,325From £1,375

Chiropody and hairdresser to be paid for on top

Contact Olive House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachel Gee(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (97)

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9.8

Olive House has a Review Score of 9.8 (9.755) out of 10, based on 19 reviews in the last 2 years. Over all time Olive House has 97 reviews.

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Review from H Z (Daughter of Resident) published on 11 April 2024 Submitted via Website
Overall Experience
My father entered Olive House in October last year with vascular dementia and has sadly just passed away.
As his condition deteriorated the care he received from the staff was above and beyond. Not only did Olive House care for my beloved father but they also supported me while coming to terms with the inevitable loss I was to expect.

Thank you all at Olive House, I shall be forever grateful for all you have done for my father and the support you gave me.

Reply from Julie Robinson, Home Manager at Olive House

We at Olive House, all considered it a privilege to care for and get to know your father. Thank you for your kind words, he will be missed by us all

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Review from K B (Daughter-in-law of Resident) published on 22 February 2024 Submitted via Website
Overall Experience
My mum-in-law was initially in respite care from July to August 2023. She then became a resident at the home after her husband died in August 2023.
The staff were absolutely wonderful throughout the short period of time she was with them assisting her to settle in, deal with her loss, gain confidence in socialising with other residents and treating her dementia.
Although she was only at Olive House for a short period of time (5 months) the staff treated her with respect, dignity and as though she was a member of their family.
They also helped all family members deal with any issues arising from her illness and then ultimately her death.

We cannot thank everyone enough for their care and support.

Reply from Julie Robinson, Home Manager at Olive House
It was a pleasure to care for your mother-in-law.

Thank you for the kind words.

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Review from Shirley J (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card
Overall Experience

My dad is very well cared for at Olive House. He has been there for about five months. If I mention anything to management, it soon gets sorted. On my visit today, Dad said he didn't get his breakfast until later this morning (nearly 10 am), and the lunch is ready quite early at 12.30 onwards usually, so he sometimes isn't hungry enough by then, unfortunately. It is something he is having to adjust to after living on his own and in his routine there. But this is not a complaint. Also, they have been very kind towards him and helped him with bathing, etc.

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Review from A C (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card
Overall Experience

Dad moved in with multiple safety issues. Staff have gone over and above duties. He is made to feel at home and comfortable all of the time as are we. I am so pleased with his care and I totally see how much they have to deal with. Truly amazing.

Reply from Julie Robinson, Home Manager at Olive House

Thank you so much for your kind words. It is our pleasure to look after your dad and to have you and all his family visiting at Olive House.

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Review from Robin S (Brother of Resident) published on 23 November 2023 Submitted via Postal Card
Overall Experience
Simply the best!

Everything is brilliant can't say strongly enough how good everything is. 100% everything. No negatives at all.

Reply from Julie Robinson, Home Manager at Olive House

Thank you for this; it is always lovely to hear that we are exceeding expectations.

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Review from Yvonne P (Daughter of Resident) published on 17 March 2023 Submitted via Website
Overall Experience

It's never easy to see someone you love and care about needing to enter into a care home, but I can honestly say to know that Mum is well cared for and safe means a lot. The staff are caring and friendly and go out of their way to be supportive not only of my mum but of the family as a whole. The manager's door is always open - need I say more...

Reply from Julie Robinson, Home Manager at Olive House

Thank you for the kind words. We strive to make sure all who come into the home get a warm welcome and that you can leave your loved one with us, in the knowledge that they will be safe and cared for, as we would for our own loved ones.

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Review from A S (Son of Resident) published on 9 March 2023 Submitted via Postal Card
Overall Experience

This home looks after my mother well. She is comfortable, cared for, and above all, happy in her day-to-day life. I live three hours away and usually visit unannounced. My mother always is well-presented, and I have often witnessed (and sometimes participated in) enrichment or stimulation activities, which include all residents who wish to take part. As well as caring for my mother, the home also gives me peace of mind that my mother is safe and well while I am not present.

Reply from Julie Robinson, Home Manager at Olive House

Thank you for this review. It is always our aim to firstly make sure our residents are all safe and happy. We also want to make sure you are happy with the care given and know that the care is the same whether you are in the building or not. Your peace of mind is important to us. All staff in Olive House work together to ensure that your loved one is offered the best care possible. Thank you

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Review from M L (Resident / Service User) published on 28 February 2023 Submitted via Website
Overall Experience

I am very happy living in Olive House, all the staff are kind and caring. I also enjoy the food, which is cooked fresh daily. I have a nice room and the staff look after me very well. I have no complaints at all.

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Review from Rosemary S (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Was with my dad today and again noticed the radiator in his room has still not been fixed. It has been over two months now it has not worked. Although he has an old heater, it is not that warm in his room. I was disappointed at what my dad was offered for his tea on 26th December - egg on toast is not very festive.

Reply from Julie Robinson, Home Manager at Olive House
As a new Manager, it is sad to receive less favourable reviews, however, without these reviews, it is impossible to learn and move the home forward.

Having spoken with you I am confident that things are improving and that you will continue to see improvements in the home over the coming months....  

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Review from Pauline P (Daughter of Resident) published on 10 October 2022 Submitted via Website
Overall Experience
Needs a refresh of decoration in residents' rooms, its looking very tired and somewhat depressing.

Trips need to be better thought out as to cancel at the last minute is very upsetting for the residents.

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Review from Wendy L (Daughter of Resident) published on 7 June 2022 Submitted via Website
Overall Experience
Struggling to find a Care Home that could provide urgent short notice respite care for my Dad I had called several local ones when I tried Olive House. The call was answered by a lady who from the start was so warm and welcoming, she understood the situation our family was in and went above and beyond to ensure there was a room ready for Dad for the very next day.
Although initially due to stay for a week this was extended to 2 weeks as Dad was getting on so well. The level of care he received was first class and every member of staff I encountered was so friendly and clearly all very passionate about their jobs.
Dad loved the food and the activities he was invited to participate in and although it took him a little while to get used to the everyday noise of a Care Home I know he thoroughly enjoyed his time there.

A massive thank you to all at Olive House.

Reply from Adina Marginean, Home Manager at Olive House
Thank you ever so much for the kind words, it was entirely our pleasure to have Dad with us, he is a wonderful man.

Kindest regards.

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Review from V M (Resident / Service User) published on 28 March 2022 Submitted via Postal Card
Overall Experience

I am very happy with the care I receive.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, it's lovely to see our new residents being happy. Kindly.

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Review from Lesley S (Resident / Service User) published on 28 March 2022 Submitted via Postal Card
Overall Experience

The care I have had is so good; you can't describe it. Nothing is too much trouble.

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much, I will pass your message to the team. Lovely to have you with us.

Kindest regards.

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Review from Jean W (Resident / Service User) published on 28 March 2022 Submitted via Postal Card
Overall Experience
Love everything here.

Feel very safe in here.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, we love you too.

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Review from J S (Resident / Service User) published on 10 March 2022 Submitted via Postal Card
Overall Experience

I enjoy the food very much. The carers are very kind and think of me very much. The daytime medication is of real help and always on time. The meals are very nutritious. I am given plenty of drinks during the day.

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Review from Dave L (Son of Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

I cannot praise Olive House enough. The manager and staff have been absolutely brilliant, not only for my mother's end of life care since Christmas but for the last seven and a half years as a resident at Olive House. I have visited the home every single day for seven years, it is like a second home for me, all the staff are like my extended family. My mother had a wonderful, happy and fun life due to the fantastic staff members. On the evening of the 13th of April, as I sat with mum, holding her hand, it was our wonderful manager plus the night staff who sat and helped me with mum as she passed away. That is what you call great staff. Thank you!

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much for all the kind words; we miss you all already, please feel free to come over for a chat and a cup anytime.
Thank you again from all of us.

Kindest Regards.

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Review from Tim C (Son of Resident) published on 7 May 2021 Submitted via Website
Overall Experience

Dad has settled in well. The staff are friendly and helpful. The location is convenient and the surroundings good. The visiting arrangement are, currently, restricted by Covid but the family and friends have had no trouble in getting to see him. Overall, Olive House is a nice place for Dad to be during his respite.

Reply from Adina Marginean, Home Manager at Olive House
Thank you for taking your time and for the nice words.
Kind Regards

Adina

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Review from Jill F (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

Olive House is always welcoming and friendly. My mum seems very happy there. She enjoys the food and activities. My only concern is that they seem as if they are understaffed, long time answering bells, etc.

Reply from Adina Marginean, Home Manager at Olive House

Thank you Jill, it is much appreciated. I will make sure to check on the bells and staffing levels.

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Review from G L (Niece of Resident) published on 15 January 2021 Submitted via Postal Card
Overall Experience

My experience has been disappointing throughout this year, however, when I visited in December I was pleasantly surprised.

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much for taking the time to complete the review and share your views.

Kindly, Adina

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Review from B C (Niece of Resident) published on 15 January 2021 Submitted via Postal Card
Overall Experience

Visited my aunt in a pod, it was clean, warm and comfortable. It was only for 30 minutes so not as long as we usually visit but we were ok with that as it's only the second visit since March.

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much for taking the time to complete the review and share your views.

Kindly, Adina

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 January 2023
Overall
Good
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 13 Nov 2024

    At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

Upcoming Events

There are no upcoming events for Olive House.

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Olive House.

Meet the Team (5)

Rachel Gee
Rachel GeeJob Title:Home ManagerJoined: 2025

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

Hayley Holmes
Hayley HolmesJob Title:AdministratorJoined: 2025

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

Thomas Sullivan
Thomas SullivanJob Title:Head Chef

As Head Chef at Olive House, I take great pride in ensuring our residents are well-nourished, properly hydrated and always offered plenty of choice at mealtimes. Seeing the enjoyment and satisfaction that good food brings to our residents is what motivates and inspires me every day.

With over eight years of experience working as a chef within the care sector and a Level 3 Senior Production Chef qualification, I am passionate about creating delicious, nutritious and beautifully presented meals that cater to residents' individual needs and preferences.

John Cannon
John CannonJob Title:Maintenance OfficerJoined: 2026

John enjoys working at Olive House because of its homely atmosphere and the supportive, hardworking team around him. He values being part of an environment that is both relaxed and dedicated to providing the highest standards of care for our residents.

John takes great pride in enriching the lives of residents by listening to their wishes and ensuring that maintenance tasks are completed to a high standard. Whether he is putting up photographs, carrying out repairs, or helping to create a safe environment, he is always keen to help and aims to resolve issues as quickly as possible.

Before joining Olive House, John gained experience working within a school setting. He has also completed Healthcare Homes training, helping him to understand the care home environment.

Jae Mccolgan
Jae MccolganJob Title:Activities CoordinatorJoined: 2026

As Activities Coordinator, I love spending time with residents, getting to know them as individuals, and building meaningful one-to-one relationships. It's incredibly rewarding to see the smiles on residents' faces during activities and to know they have someone they can talk to and enjoy spending time with. With previous experience supporting older people and those living with dementia, I'm passionate about creating engaging, meaningful activities tailored to each resident's interests and wishes, helping everyone to feel valued, connected, and able to enjoy each day.

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