Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
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9.7 89 Reviews
  • Olive House, Norwich
Olive House is a welcoming, purpose-built care home designed to provide high-quality residential care for older people. Each of the comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home.

The residents enjoy beautiful gardens, a variety of inviting lounge and dining spaces, and a warm reception area where family and friends are always welcome. The home is ideally located close to shops and local amenities, supporting independence and community connections.

Dedicated carers are on hand 24 hours a day, combining a friendly, compassionate approach with expertise in the latest care practices - ensuring every resident receives the respect, dignity, and attention they deserve.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300

Chiropody and hairdresser to be paid for on top

These prices are only a guideline, please contact Olive House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Gee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (89)

9.7

Olive House has a Review Score of 9.7 (9.714) out of 10, based on 17 reviews in the last 2 years.
Over all time Olive House has 89 reviews.

Overall Experience
  • 59
  • 28
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Date Published
  • 89
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  • 17
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Reviewer Connection to Olive House
  • 29
  • 13
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  • 6
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  • 4
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  • 1
  • 1
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Total of 89, showing 21-40
Review from Rosemary S (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Was with my dad today and again noticed the radiator in his room has still not been fixed. It has been over two months now it has not worked. Although he has an old heater, it is not that warm in his room. I was disappointed at what my dad was offered for his tea on 26th December - egg on toast is not
very festive.
Reply from Julie Robinson, Home Manager at Olive House

As a new Manager, it is sad to receive less favourable reviews, however, without these reviews, it is impossible to learn and move the home forward.
Having spoken with you I am confident that things are improving and that you will continue to see improvements in the home over the coming months.
There does appear to be an issue with the heating in this room, which is being looked into, which is why we have moved Dad into a different room until fixed satisfactorily.
Again, thank you for taking the time to send a review, I know you are now happy to speak with me if things are not as expected, in the future.

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Review from Pauline P (Daughter of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Needs a refresh of decoration in residents' rooms, its looking very tired and somewhat depressing.
Trips need to be better thought out as to cancel at the last minute is very upsetting for the residents.
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Review from Wendy L (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Struggling to find a Care Home that could provide urgent short notice respite care for my Dad I had called several local ones when I tried Olive House. The call was answered by a lady who from the start was so warm and welcoming, she understood the situation our family was in and went above and beyond
to ensure there was a room ready for Dad for the very next day.
Although initially due to stay for a week this was extended to 2 weeks as Dad was getting on so well. The level of care he received was first class and every member of staff I encountered was so friendly and clearly all very passionate about their jobs.
Dad loved the food and the activities he was invited to participate in and although it took him a little while to get used to the everyday noise of a Care Home I know he thoroughly enjoyed his time there.
A massive thank you to all at Olive House.
Reply from Adina Marginean, Home Manager at Olive House

Thank you ever so much for the kind words, it was entirely our pleasure to have Dad with us, he is a wonderful man.
Kindest regards.

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Review from V M (Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care I receive.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, it's lovely to see our new residents being happy. Kindly.

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Review from Lesley S (Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have had is so good; you can't describe it. Nothing is too much trouble.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, I will pass your message to the team. Lovely to have you with us.
Kindest regards.

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Review from Jean W (Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love everything here.
Feel very safe in here.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, we love you too.

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Review from J S (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the food very much. The carers are very kind and think of me very much. The daytime medication is of real help and always on time. The meals are very nutritious. I am given plenty of drinks during the day.
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Review from Dave L (Son of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Olive House enough. The manager and staff have been absolutely brilliant, not only for my mother's end of life care since Christmas but for the last seven and a half years as a resident at Olive House. I have visited the home every single day for seven years, it is like a second home
for me, all the staff are like my extended family. My mother had a wonderful, happy and fun life due to the fantastic staff members. On the evening of the 13th of April, as I sat with mum, holding her hand, it was our wonderful manager plus the night staff who sat and helped me with mum as she passed away. That is what you call great staff. Thank you!
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all the kind words; we miss you all already, please feel free to come over for a chat and a cup anytime.
Thank you again from all of us.
Kindest Regards.

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Review from Tim C (Son of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has settled in well. The staff are friendly and helpful. The location is convenient and the surroundings good. The visiting arrangement are, currently, restricted by Covid but the family and friends have had no trouble in getting to see him. Overall, Olive House is a nice place for Dad to be during
his respite.
Reply from Adina Marginean, Home Manager at Olive House

Thank you for taking your time and for the nice words.
Kind Regards
Adina

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Review from Jill F (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Olive House is always welcoming and friendly. My mum seems very happy there. She enjoys the food and activities. My only concern is that they seem as if they are understaffed, long time answering bells, etc.
Reply from Adina Marginean, Home Manager at Olive House

Thank you Jill, it is much appreciated. I will make sure to check on the bells and staffing levels.

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Review from G L (Niece of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience has been disappointing throughout this year, however, when I visited in December I was pleasantly surprised.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for taking the time to complete the review and share your views.
Kindly, Adina

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Review from B C (Niece of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my aunt in a pod, it was clean, warm and comfortable. It was only for 30 minutes so not as long as we usually visit but we were ok with that as it's only the second visit since March.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for taking the time to complete the review and share your views.
Kindly, Adina

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Review from David M (Husband of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with the care that my dear wife is receiving. She is treated with dignity and kindness. The carers are always happy to help and always seek to do their very best to make my wife feel comfortable and at home.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all your kind words.
Kindest regards,
Adina

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Review from R C (Sister of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in the care of Olive House since she lost her husband and the carers have made Olive House a home from home for her. They also helped her to recover from the loss of her husband. They are always on the other end of the phone if we need their help. Best care home I have ever had to
visit. Many thanks to all the staff at Olive House.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all your kind words. Kindest regards, Adina.

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Review from S W (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although this has been a really difficult time to see family in care homes, it was fantastic to finally see Mum in the new visitor's pod. It was good to have a 'near normal' chat with her instead of trying to shout through a window. The care home staff have been fantastic throughout the whole year trying
to keep everyone safe and providing entertainment to keep residents occupied. I can't wait until we will be able to go inside again! But know we have to be patient to keep everyone safe.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all the kind words I will make sure I will share them with the staff
Kindest regards Adina

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Review from K L (Son of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always felt that my Mother is well cared for, safe, made to feel important and listened to, and above all, happy at Olive House. The staff are friendly and always go above and beyond to make life happy for the residents. The latest addition of a visiting pod now makes it easy to make these much-needed
visits to see Mother and enable her to feel connected once again to the family through these difficult times of covid 19. I would not hesitate to recommend Olive House to anyone needing care,
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all the kind words I will make sure I will share them with the staff
Kindest regards Adina

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Review from C C (Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do like it here very much.
Reply from Adina Marginean, Home Manager at Olive House

Thank you soo much, we love you lots xxx

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Review from Jonathan M (Nephew of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise Olive House highly enough. My Aunt has been a resident for nearly a year and seems to be completely settled in and enjoying her life. During this difficult time, we receive regular updates on her health and what she has been up to. Many many thanks to all the staff.
Reply from Adina Marginean, Home Manager at Olive House

Thank you ever so much for the lovely words.

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Review from Elizabeth W (Sister of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother became ill during the lockdown and was discharged from the hospital to Olive House, who cared for him brilliantly while his strength returned. He can be a very difficult and ungrateful man, but the staff were always compassionate and caring and bent over backwards to help him feel comfortable
and at 'home'. My heartfelt thanks to everyone who contributed in any way to his care.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for your kind review.

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Review from John D (Friend of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt my friend was in a safe place. The staff are professional and compassionate. I would go there myself.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for your kind review.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Olive House is calculated as follows: ( (150 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 199 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Olive House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (12)

Meet the Team (1)

Rachel

Rachel Gee

Job Title: Home Manager Joined: 2025

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive House to verify any information. View our terms and conditions. Olive House has an Enhanced Service - more info.