Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
Review Us
9.7 89 Reviews
  • Olive House, Norwich
Olive House is a welcoming, purpose-built care home designed to provide high-quality residential care for older people. Each of the comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home.

The residents enjoy beautiful gardens, a variety of inviting lounge and dining spaces, and a warm reception area where family and friends are always welcome. The home is ideally located close to shops and local amenities, supporting independence and community connections.

Dedicated carers are on hand 24 hours a day, combining a friendly, compassionate approach with expertise in the latest care practices - ensuring every resident receives the respect, dignity, and attention they deserve.
Show Olive House on the Map

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300

Chiropody and hairdresser to be paid for on top

These prices are only a guideline, please contact Olive House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Gee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (89)

9.7

Olive House has a Review Score of 9.7 (9.714) out of 10, based on 17 reviews in the last 2 years.
Over all time Olive House has 89 reviews.

Overall Experience
  • 59
  • 28
  • 2
  • 0
  • 0
Date Published
  • 89
  • 6
  • 10
  • 17
  • 72
Reviewer Connection to Olive House
  • 29
  • 13
  • 12
  • 6
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 41-60
Review from A A (Respite Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I must make it clear that I am in respite care, and though 80, still have completely clear and not befuddled mind (I still attempt the newspaper crossword with fairly satisfactory results - a bit rusty but the settings have changed) I am not here because I want to be, but because it would be very inconvenient
for relatives and friends if I discharged myself so this should be borne in mind if I seem negative. I am not stimulated by the activities, I find the routine haphazard and the cooking dire.
The staff are helpful and respectful and the regime is relaxed, generally. I would like more exercise for mind and body. Generally, a friendly and helpful atmosphere and I marvel at the forbearance of the staff in dealing with some of the residents.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for taking the time to complete a review for Olive House. We are grateful for your kind words about the helpful and respectful staff and the friendly and helpful atmosphere. I have noted your comments for improvement and will of course share this with my team to make your stay at Olive House a more fulfilling experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was allowed to have a safe distance visit to see my 92-year-old Mum in the garden on her birthday. Then later that day she was given a tea party which sadly I couldn't be indoors for, to share it with her. The staff are extremely kind and caring and made her feel safe during the lockdown.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for the lovely review.
Kind Regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W O (Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel I'm in a very caring and safe environment, well looked after by a kind and friendly staff and have made friends with other residents.
Reply from Adina Marginean, Home Manager at Olive House

We love you very much and thank you for the kind words, if there is anything we can do better please let us know.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy here. The cook is good and a lovely lady.
I wasn't happy with the other cooks' food not being cooked.
I always tell my friends that I am happy here.
Reply from Adina Marginean, Home Manager at Olive House

Thank you for the review, I am glad that you enjoy the food, if we can do anything to improve please do not hesitate to come to see me over a lovely cup of tea. Adina.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael S (Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory.
Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, Michael, for all your kind words. Kindly, Adina.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy experience.
Reply from Adina Marginean, Home Manager at Olive House

Thank you for the review, please let us know if there is anything we can do to improve.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Olive House was the perfect answer to our respite needs. My mother, who has dementia, spent 2 weeks here while my husband and I had a break. The care staff were great, the food was lovely and we were able to rest knowing that mum was in great hands.
We especially liked the warm atmosphere when you
walked in. We were always welcomed at the door and any queries were welcomed and quickly sorted. The rooms were spotless, staff friendly. We couldn't have asked for more.
Reply from Kerry Gooda, Home Manager at Olive House

Than you so much for such a lovely review, I am so pleased your mother enjoyed her stay with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very pleased with the excellent care my Mum has received whilst she has been with you. Mum has been very happy and has appreciated all efforts to keep her feeling safe and looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny S (Daughter-in-law of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, kind helpful staff and all care were met to a good standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane T (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find most of the carers attentive and understanding of my mother's needs. She is well looked after.
Reply from Kerry Gooda, Home Manager at Olive House

Thank you for your kind review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E R (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mother receives is excellent. The staff are friendly and very efficient, but I wish they were paid more, they do a difficult job.
Reply from Kerry Gooda, Home Manager at Olive House

Thank you so much for a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah M (Granddaughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than happy with my grandmother's care. She is well looked after. The staff are kind and really care. She is well-fed, clean and feels safe and secure.
Reply from Kerry Gooda, Home Manager at Olive House

Thank you for such a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue W (Niece of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are considerate and kind. Very friendly and keen to help.
Very respectful and pleasant.
Reply from Kerry Gooda, Home Manager at Olive House

Thank you very much for your review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were amazing with my father who ended his days in Olive House. They were so friendly and cheerful all the time. It was always a pleasure to visit, even when my father was very ill.
I would highly recommend the home as it was always clean and bright and the food was fabulous.
Thank you all
so much.
Reply from Kerry Gooda, Home Manager at Olive House

Thank you for your kind review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul T (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in to Olive House for respite after not being able to cope at home. I was worried about her being there but had no need to. It is a lovely place with great staff. Very friendly and very kind so much so I wouldn't mind a couple of weeks in there myself.
Reply from Kerry Gooda, Home Manager at Olive House

Thank you very much for such a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Wife of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The vast majority of staff are outstanding - they listen to concerns, address issues and are kind and caring. The senior carers are both professional and excellent when dealing with medical emergencies.
The food is excellent and offers good choices. With better communication and increased levels of
consistency among staff, this care home could be outstanding on all levels.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian T (Son of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were excellent and looked after my mother very well in difficult circumstances. The place itself is well maintained and clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel S (Friend of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dearest friend (who we acted as family to) came to Olive House for respite care/holiday and loved it so much she didn't want to leave. From top to bottom staff are excellent and caring. Activities are perfectly tailored and enjoyed by the residents.


During the 4 1/2 years she was there the staff

became like close friends to her and us. When her health deteriorated to being bed-ridden, the care and dignity shown to her was impeccable. It was her home and both her and Olive House will be missed by us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane B (Friend of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend moved into Olive House on 21/10/13 for respite. From the first day, she loved it and did not want to leave she remained until her death 12/3/18. Almost blind she took part in all the activities, outings, fundraising with the help from the wonderful staff throughout her residency. Her
final weeks where she needed more attention all of the staff loved her and she loved them. You would never get a moan or complaint from her. as she had no immediate family friends were her visitors. Who were all happy with the care everyone gave her. Olive House is a wonderful home which I shall continue to visit as I have made many friends a real family home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terrie A (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had lived at Olive House for nearly three years during which time I felt that she was well cared for by the staff who went above the call of duty. My mother was happy and settled there and enjoyed the company of the staff and the way they went about their duties. In particular two members
of staff who were so caring and supportive to my daughter and me in the final days and made everything that little more bearable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Olive House is calculated as follows: ( (150 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 199 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Olive House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (3)

Rachel

Rachel Gee

Job Title: Home Manager Joined: 2025

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

No image found

Jayde Benstead

Job Title: Deputy Manager Joined: 2025

What I enjoy most about working at Olive House is caring for our wonderful residents while being part of a team that feels like family. I enrich residents’ lives by treating each person as an individual, offering support, companionship, and creating moments of joy each day. I also hold an NVQ Level 3 in Health and Social Care.

Hayley

Hayley Holmes

Job Title: Administrator Joined: 2025

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive House to verify any information. View our terms and conditions. Olive House has an Enhanced Service - more info.