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Olive House

7/17 Olive Avenue, Newton Flotman, Norwich, Norfolk NR15 1PF
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Olive House, Norwich
Olive House, Norwich
Olive House, Norwich

Olive House is a welcoming, purpose-built care home situated in the peaceful village of Newton Flotman and designed to provide high-quality residential care for older people.

Arranged over a single floor, each of the 45 comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home. The home also features a welcoming reception area with complimentary tea,...  

Care Provided by Olive House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,325From £1,375
Residential Dementia CareFrom £1,325From £1,375

Chiropody and hairdresser to be paid for on top

Contact Olive House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachel Gee(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (97)

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9.8

Olive House has a Review Score of 9.8 (9.755) out of 10, based on 19 reviews in the last 2 years. Over all time Olive House has 97 reviews.

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Review from David M (Husband of Resident) published on 12 January 2021 Submitted via Postal Card
Overall Experience

I am more than happy with the care that my dear wife is receiving. She is treated with dignity and kindness. The carers are always happy to help and always seek to do their very best to make my wife feel comfortable and at home.

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much for all your kind words.
Kindest regards,

Adina

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Review from R C (Sister of Resident) published on 8 January 2021 Submitted via Postal Card
Overall Experience

My sister has been in the care of Olive House since she lost her husband and the carers have made Olive House a home from home for her. They also helped her to recover from the loss of her husband. They are always on the other end of the phone if we need their help. Best care home I have ever had to visit. Many thanks to all the staff at Olive House.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for all your kind words. Kindest regards, Adina.

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Review from S W (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

Although this has been a really difficult time to see family in care homes, it was fantastic to finally see Mum in the new visitor's pod. It was good to have a 'near normal' chat with her instead of trying to shout through a window. The care home staff have been fantastic throughout the whole year trying to keep everyone safe and providing entertainment to keep residents occupied. I can't wait until we will be able to go inside again! But know we have to be patient to keep everyone safe.

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much for all the kind words I will make sure I will share them with the staff

Kindest regards Adina

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Review from K L (Son of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

I have always felt that my Mother is well cared for, safe, made to feel important and listened to, and above all, happy at Olive House. The staff are friendly and always go above and beyond to make life happy for the residents. The latest addition of a visiting pod now makes it easy to make these much-needed visits to see Mother and enable her to feel connected once again to the family through these difficult times of covid 19. I would not hesitate to recommend Olive House to anyone needing care,

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much for all the kind words I will make sure I will share them with the staff

Kindest regards Adina

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Review from C C (Resident / Service User) published on 18 November 2020 Submitted via Postal Card
Overall Experience

I do like it here very much.

Reply from Adina Marginean, Home Manager at Olive House

Thank you soo much, we love you lots xxx

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Review from Jonathan M (Nephew of Resident) published on 29 October 2020 Submitted via Postal Card
Overall Experience

We cannot praise Olive House highly enough. My Aunt has been a resident for nearly a year and seems to be completely settled in and enjoying her life. During this difficult time, we receive regular updates on her health and what she has been up to. Many many thanks to all the staff.

Reply from Adina Marginean, Home Manager at Olive House

Thank you ever so much for the lovely words.

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Review from Elizabeth W (Sister of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

My brother became ill during the lockdown and was discharged from the hospital to Olive House, who cared for him brilliantly while his strength returned. He can be a very difficult and ungrateful man, but the staff were always compassionate and caring and bent over backwards to help him feel comfortable and at 'home'. My heartfelt thanks to everyone who contributed in any way to his care.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for your kind review.

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Review from John D (Friend of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

I felt my friend was in a safe place. The staff are professional and compassionate. I would go there myself.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for your kind review.

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Review from A A (Respite Resident) published on 21 August 2020 Submitted via Postal Card
Overall Experience
I must make it clear that I am in respite care, and though 80, still have completely clear and not befuddled mind (I still attempt the newspaper crossword with fairly satisfactory results - a bit rusty but the settings have changed) I am not here because I want to be, but because it would be very inconvenient for relatives and friends if I discharged myself so this should be borne in mind if I seem negative. I am not stimulated by the activities, I find the routine haphazard and the cooking dire.

The staff are helpful and respectful and the regime is relaxed, generally. I would like more exercise for mind and body. Generally, a friendly and helpful atmosphere and I marvel at the forbearance of the staff in dealing with some of the residents.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much for taking the time to complete a review for Olive House. We are grateful for your kind words about the helpful and respectful staff and the friendly and helpful atmosphere. I have noted your comments for improvement and will of course share this with my team to make your stay at Olive House a more fulfilling experience.

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Review from S H (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card
Overall Experience

I was allowed to have a safe distance visit to see my 92-year-old Mum in the garden on her birthday. Then later that day she was given a tea party which sadly I couldn't be indoors for, to share it with her. The staff are extremely kind and caring and made her feel safe during the lockdown.

Reply from Adina Marginean, Home Manager at Olive House
Thank you very much for the lovely review.

Kind Regards.

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Review from W O (Resident / Service User) published on 27 July 2020 Submitted via Postal Card
Overall Experience

I feel I'm in a very caring and safe environment, well looked after by a kind and friendly staff and have made friends with other residents.

Reply from Adina Marginean, Home Manager at Olive House

We love you very much and thank you for the kind words, if there is anything we can do better please let us know.

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Review from B W (Resident / Service User) published on 27 July 2020 Submitted via Postal Card
Overall Experience
I am happy here. The cook is good and a lovely lady.
I wasn't happy with the other cooks' food not being cooked.

I always tell my friends that I am happy here.

Reply from Adina Marginean, Home Manager at Olive House

Thank you for the review, I am glad that you enjoy the food, if we can do anything to improve please do not hesitate to come to see me over a lovely cup of tea. Adina.

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Review from Michael S (Resident / Service User) published on 27 July 2020 Submitted via Postal Card
Overall Experience

Very satisfactory.

Reply from Adina Marginean, Home Manager at Olive House

Thank you very much, Michael, for all your kind words. Kindly, Adina.

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Review from S B (Resident / Service User) published on 27 July 2020 Submitted via Postal Card
Overall Experience

Very happy experience.

Reply from Adina Marginean, Home Manager at Olive House

Thank you for the review, please let us know if there is anything we can do to improve.

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Review from K W (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card
Overall Experience
Olive House was the perfect answer to our respite needs. My mother, who has dementia, spent 2 weeks here while my husband and I had a break. The care staff were great, the food was lovely and we were able to rest knowing that mum was in great hands.

We especially liked the warm atmosphere when you walked in. We were always welcomed at the door and any queries were welcomed and quickly sorted. The rooms were spotless, staff friendly. We couldn't have asked for more.

Reply from Kerry Gooda, Home Manager at Olive House

Than you so much for such a lovely review, I am so pleased your mother enjoyed her stay with us.

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Review from Jenny S (Daughter-in-law of Resident) published on 25 September 2019 Submitted via Postal Card
Overall Experience

Good, kind helpful staff and all care were met to a good standard.

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Review from L T (Daughter of Resident) published on 25 September 2019 Submitted via Postal Card
Overall Experience

We have been very pleased with the excellent care my Mum has received whilst she has been with you. Mum has been very happy and has appreciated all efforts to keep her feeling safe and looked after.

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Review from Jane T (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

I find most of the carers attentive and understanding of my mother's needs. She is well looked after.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you for your kind review.

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Review from E R (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

The care my mother receives is excellent. The staff are friendly and very efficient, but I wish they were paid more, they do a difficult job.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you so much for a lovely review.

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Review from Sarah M (Granddaughter of Resident) published on 15 August 2019 Submitted via Postal Card
Overall Experience

I am more than happy with my grandmother's care. She is well looked after. The staff are kind and really care. She is well-fed, clean and feels safe and secure.

Reply from Kerry Gooda, Home Manager at Olive House

Thank you for such a lovely review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 January 2023
Overall
Good
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 13 Nov 2024

    At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

Upcoming Events

There are no upcoming events for Olive House.

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Olive House.

Meet the Team (5)

Rachel Gee
Rachel GeeJob Title:Home ManagerJoined: 2025

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

Hayley Holmes
Hayley HolmesJob Title:AdministratorJoined: 2025

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

Thomas Sullivan
Thomas SullivanJob Title:Head Chef

As Head Chef at Olive House, I take great pride in ensuring our residents are well-nourished, properly hydrated and always offered plenty of choice at mealtimes. Seeing the enjoyment and satisfaction that good food brings to our residents is what motivates and inspires me every day.

With over eight years of experience working as a chef within the care sector and a Level 3 Senior Production Chef qualification, I am passionate about creating delicious, nutritious and beautifully presented meals that cater to residents' individual needs and preferences.

John Cannon
John CannonJob Title:Maintenance OfficerJoined: 2026

John enjoys working at Olive House because of its homely atmosphere and the supportive, hardworking team around him. He values being part of an environment that is both relaxed and dedicated to providing the highest standards of care for our residents.

John takes great pride in enriching the lives of residents by listening to their wishes and ensuring that maintenance tasks are completed to a high standard. Whether he is putting up photographs, carrying out repairs, or helping to create a safe environment, he is always keen to help and aims to resolve issues as quickly as possible.

Before joining Olive House, John gained experience working within a school setting. He has also completed Healthcare Homes training, helping him to understand the care home environment.

Jae Mccolgan
Jae MccolganJob Title:Activities CoordinatorJoined: 2026

As Activities Coordinator, I love spending time with residents, getting to know them as individuals, and building meaningful one-to-one relationships. It's incredibly rewarding to see the smiles on residents' faces during activities and to know they have someone they can talk to and enjoy spending time with. With previous experience supporting older people and those living with dementia, I'm passionate about creating engaging, meaningful activities tailored to each resident's interests and wishes, helping everyone to feel valued, connected, and able to enjoy each day.

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