






Olive House is a welcoming, purpose-built care home situated in the peaceful village of Newton Flotman and designed to provide high-quality residential care for older people.
Arranged over a single floor, each of the 45 comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home. The home also features a welcoming reception area with complimentary tea,...
Care Provided by Olive House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Chiropody and hairdresser to be paid for on top
The price(s) shown are provided by the care home. Contact Olive House for full pricing details and T&Cs.
Contact Olive House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Rachel Gee(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (45)
Visiting
- There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.
Parking
- Off street parking is available within the grounds of Olive House.
Olive House Reviews (97)
Olive House has a Review Score of 9.8 (9.755) out of 10, based on 19 reviews in the last 2 years.
Over all time Olive House has 97 reviews.
A lovely, happy, clean home, very friendly staff. The staff are all at ease with the residents who were themselves happy and relaxed. Plenty going on if wanted, e.g television, arts and crafts, tea, coffee etc. Staff took the time to talk and listen to the residents. Visitors are made very welcome.
I visit my friend weekly if possible, sometimes she is awake, sometimes sleeping. Staff pop in constantly giving me updates on her. Always very caring, extremely kind. Clothes always look clean, tidy and well cared for. My friend has to be fed and "care sheet" filled in appropriately. On one occasion I felt the meal inappropriate and she ate the mash potato only. My friend is in good hands surrounded by caring staff and fellow "neighbours".
This is a lovely care home with a lovely atmosphere. My mother was in another home and she is much happier here. She says the carers are willing to do anything to hep her and that the food is lovely. Her room is very attractive and she already has some of her own pictures on the walls which makes it feel "home from home".
When I visited my brother we found the staff most helpful.
This is a lovely clean home, lots going on for the residents. The staff are very warm, helpful and friendly. Nothing is too much trouble. My mother has been in here now for just over a year and loves it.
Very friendly care staff and well maintained. Lots of activities to do for residents.
My in laws settled in very quickly at Olive House. The cleanliness and professionalism were apparent from the first day. There have been a few issues with the food but that appears to be improving. The care staff, under senior carer, are excellent. They work hard and long hours. They have compassion for the resident and patience.
All members of our family agree we have nothing but praise for Olive House.
The care and service my parents receive at Olive House is wonderful. They have been here for two years now. The cleanliness is super also. There have been issues with food which are being addressed. The carers are thoughtful and hard working. The care assistant is very professional and also very friendly. She has a fantastic personality and always makes time for my parents. My parent's lives are richer with her as a carer.
Very attentive staff and very good value for money.
I would recommend this home to anyone looking online.
Ever since my mother-in-law moved into Olive House we have seen an improvement in her quality of life and well being. The staff are lovely, patient and fun. There are things going on all the time and mother-in-law is happier having company and we are happy she is being well cared for.
From first viewing to moving in everything has been made easy by the staff.
Since arriving at Olive House at the beginning of January our aunt has settled in so well. Following a period in hospital and an unsuccessful move home last year, she is relishing being cared for and enjoying a worry free life. We her family are so pleased. Her responses are given in the home questionnaire below so we know she is happy too. Thank you to everyone at Olive House who has contributed to this outcome.
Grateful for how my late father and aunt were cared for by staff.
As a family our experience of Olive House is that the staff are some of the kindest, friendliest carers you could wish for to care for your loved ones. The level of care and respect given to me is of a high standard. Family are encouraged to visit at anytime of the day and are made to feel welcome. Activities at Olive House are one of the programmes that keep me stimulated and content. Olive House now promotes an environment for me to spend the next chapter of life.
I don't have to worry about dad now and I am confident he is in a most supportive and caring environment.
We recently placed my mother-in-law at Olive House, Newton Flotman. Having had some experience of other care homes, in the Norwich area, I have found Olive House to be the best home I have come across. Apart from the fact the home is well maintained, the staff are excellent, extremely friendly and approachable.
Given the home itself is now 16 years old, you wouldn't think it. It is clean, smells fresh and pleasant, not the stale smell I have experienced in other homes. Bathrooms are kept so clean, hard to believe they are used. I know they are though. The overall atmosphere is one of complete calm and given I pop in at all different times of day this doesn't change. I was also impressed by the activities laid on for the residents. There is something happening every day, both mornings and afternoons.
When I first went to view the home, the manager, commented that I seemed to be permanently smiling and I was. I had heard Olive House was nice, but couldn't get over how nice. It ticks all the boxes for me. I will have no hesitation in putting my own mother in here, if that time ever comes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Olive House.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Olive House.
Meet the Team (5)

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

As Head Chef at Olive House, I take great pride in ensuring our residents are well-nourished, properly hydrated and always offered plenty of choice at mealtimes. Seeing the enjoyment and satisfaction that good food brings to our residents is what motivates and inspires me every day.
With over eight years of experience working as a chef within the care sector and a Level 3 Senior Production Chef qualification, I am passionate about creating delicious, nutritious and beautifully presented meals that cater to residents' individual needs and preferences.

John enjoys working at Olive House because of its homely atmosphere and the supportive, hardworking team around him. He values being part of an environment that is both relaxed and dedicated to providing the highest standards of care for our residents.
John takes great pride in enriching the lives of residents by listening to their wishes and ensuring that maintenance tasks are completed to a high standard. Whether he is putting up photographs, carrying out repairs, or helping to create a safe environment, he is always keen to help and aims to resolve issues as quickly as possible.
Before joining Olive House, John gained experience working within a school setting. He has also completed Healthcare Homes training, helping him to understand the care home environment.

As Activities Coordinator, I love spending time with residents, getting to know them as individuals, and building meaningful one-to-one relationships. It's incredibly rewarding to see the smiles on residents' faces during activities and to know they have someone they can talk to and enjoy spending time with. With previous experience supporting older people and those living with dementia, I'm passionate about creating engaging, meaningful activities tailored to each resident's interests and wishes, helping everyone to feel valued, connected, and able to enjoy each day.
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