Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
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9.7 89 Reviews
  • Olive House, Norwich
Olive House is a welcoming, purpose-built care home designed to provide high-quality residential care for older people. Each of the comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home.

The residents enjoy beautiful gardens, a variety of inviting lounge and dining spaces, and a warm reception area where family and friends are always welcome. The home is ideally located close to shops and local amenities, supporting independence and community connections.

Dedicated carers are on hand 24 hours a day, combining a friendly, compassionate approach with expertise in the latest care practices - ensuring every resident receives the respect, dignity, and attention they deserve.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300

Chiropody and hairdresser to be paid for on top

These prices are only a guideline, please contact Olive House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Reit Jones (National Peripatetic Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (89)

Total of 89, showing 81-89
9.7

Olive House has a Review Score of 9.7 (9.714) out of 10, based on 17 reviews in the last 2 years. Over all time Olive House has 89 reviews.

Overall Experience

  • 59
  • 28
  • 2
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Date Published

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Review from Louise (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service my parents receive at Olive House is wonderful. They have been here for two years now. The cleanliness is super also. There have been issues with food which are being addressed. The carers are thoughtful and hard working. The care assistant is very professional and also very friendly.
She has a fantastic personality and always makes time for my parents. My parent's lives are richer with her as a carer.

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Review from Madeleine G (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother on a Sunday in May when lunch was served. A very good meal on a hot plate with a separate jug of gravy, followed by sponge and custard. As usual my mum and her bedroom were impeccably clean.
Very attentive staff and very good value for money.
I would recommend this home to anyone
looking online.

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Review from Pauline O (Daughter-in-law of Resident) published on 9 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother-in-law moved into Olive House we have seen an improvement in her quality of life and well being. The staff are lovely, patient and fun. There are things going on all the time and mother-in-law is happier having company and we are happy she is being well cared for.

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Review from Mike (Brother-in-law of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first viewing to moving in everything has been made easy by the staff.

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Review from Mary W (Niece of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Olive House at the beginning of January our aunt has settled in so well. Following a period in hospital and an unsuccessful move home last year, she is relishing being cared for and enjoying a worry free life. We her family are so pleased. Her responses are given in the home questionnaire
below so we know she is happy too. Thank you to everyone at Olive House who has contributed to this outcome.

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Review from Gwen B (Nephew of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grateful for how my late father and aunt were cared for by staff.

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Review from D B (Daughter of Resident) assisted by family/friend published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family our experience of Olive House is that the staff are some of the kindest, friendliest carers you could wish for to care for your loved ones. The level of care and respect given to me is of a high standard. Family are encouraged to visit at anytime of the day and are made to feel welcome.
Activities at Olive House are one of the programmes that keep me stimulated and content. Olive House now promotes an environment for me to spend the next chapter of life.

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Review from Lynn (Daughter of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently cared for my father at home for the last 18 months. He recently went downhill very quickly which was very upsetting, the staff at all levels at Olive House have been very supportive, friendly, kind and informative. My dad's needs have been met to the highest standard and because he
is prone to falls he has an alarm mat to alert staff he is on the move. He has even used the dining room to eat with the staff's support as he would not normally do this and we also enjoyed some very uplifting entertainment one afternoon - very good indeed!
I don't have to worry about dad now and I am confident he is in a most supportive and caring environment.

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Review from Dawn D (Daughter-in-law of Resident) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently placed my mother-in-law at Olive House, Newton Flotman. Having had some experience of other care homes, in the Norwich area, I have found Olive House to be the best home I have come across. Apart from the fact the home is well maintained, the staff are excellent, extremely friendly and
approachable.


Given the home itself is now 16 years old, you wouldn't think it. It is clean, smells fresh and pleasant, not the stale smell I have experienced in other homes. Bathrooms are kept so clean, hard to believe they are used. I know they are though. The overall atmosphere is one of complete calm and given I pop in at all different times of day this doesn't change. I was also impressed by the activities laid on for the residents. There is something happening every day, both mornings and afternoons.


When I first went to view the home, the manager, commented that I seemed to be permanently smiling and I was. I had heard Olive House was nice, but couldn't get over how nice. It ticks all the boxes for me. I will have no hesitation in putting my own mother in here, if that time ever comes.

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Current Review Score: 9.7 (9.714)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Olive House is calculated as follows: ( (150 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 199 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Olive House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 18 Jul 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (12)

Meet the Team (1)

Amanda

Amanda Baker

Job Title: Deputy Manager

Joined: 2024

Amanda has worked in care for over 20 years. She has managed her own home and wanted to get back to working more hands on with the residents, so came to work at Olive with Julie, the Manager, who she had previously worked alongside as a Deputy Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Olive House to verify any information. View our terms and conditions. Olive House has an Enhanced Service - more info.