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Set entirely on one floor, the home provides an accessible, comfortable environment that can be particularly reassuring for people living with dementia. Olive House has 45 en-suite bedrooms, along with comfortable lounges, a spacious dining room and welcoming...
Situated in the peaceful village of Newton Flotman, around eight miles south of Norwich, Olive House is a welcoming, purpose-built care home providing compassionate, person-centred residential, dementia and respite care for older people.
Set entirely on one floor, the home provides an accessible, comfortable environment that can be particularly reassuring for people living with dementia. Olive House has 45 en-suite bedrooms, along with comfortable lounges, a spacious dining room and welcoming communal areas where people can relax, socialise or spend time with family and friends.
The dedicated team takes time to get to know each resident, providing care and support shaped around individual needs, routines, and preferences. Maintaining dignity, choice, and independence is central to everyday life at Olive House, with support available 24 hours a day.
A varied programme of meaningful activities gives residents opportunities to continue familiar hobbies and interests, spend time with others, and try new experiences. Activities are adapted to individual abilities and preferences, with one-to-one opportunities available alongside group activities. Strong links with the local community also help residents remain connected with life beyond the home.
Fresh, home-cooked meals are prepared each day, with dietary requirements, preferences, and nutritional needs taken into account for each resident. Mealtimes provide an opportunity to gather and socialise, while individual choices and routines are respected.
Olive House offers a warm and supportive environment where residents can feel comfortable and at home, with family and friends always welcome to visit and spend time together.
Care Provided by Olive House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Olive House to confirm what's included and get a personalised quote:
Chiropody and hairdresser to be paid for on top
The price(s) shown are provided by the care home. Contact Olive House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Rachel Gee (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (45)
Visiting
- There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.
Parking
- Off street parking is available within the grounds of Olive House.
Olive House Reviews (98)
Olive House has a Review Score of 9.8 (9.783) out of 10, based on 20 reviews in the last 2 years.
Over all time Olive House has 98 reviews.
I am more than happy with my grandmother's care. She is well looked after. The staff are kind and really care. She is well-fed, clean and feels safe and secure.
I am more than happy with my grandmother's care. She is well looked after. The staff are kind and really care. She is well-fed, clean and feels safe and secure.
Thank you for such a lovely review.
Very respectful and pleasant.
Very respectful and pleasant.
Thank you very much for your review.
I would highly recommend the home as it was always clean and bright and the food was fabulous.
Thank you...
I would highly recommend the home as it was always clean and bright and the food was fabulous.
Thank you all so much.
Thank you for your kind review.
Mum came in to Olive House for respite after not being able to cope at home. I was worried about her being there but had no need to. It is a lovely place with great staff. Very friendly and very kind so much so I wouldn't mind a couple of weeks in there myself.
Mum came in to Olive House for respite after not being able to cope at home. I was worried about her being there but had no need to. It is a lovely place with great staff. Very friendly and very kind so much so I wouldn't mind a couple of weeks in there myself.
Thank you very much for such a lovely review.
The food is excellent and offers good choices. With better communication and increased levels...
The food is excellent and offers good choices. With better communication and increased levels of consistency among staff, this care home could be outstanding on all levels.
The staff were excellent and looked after my mother very well in difficult circumstances. The place itself is well maintained and clean.
The staff were excellent and looked after my mother very well in difficult circumstances. The place itself is well maintained and clean.
Our dearest friend (who we acted as family to) came to Olive House for respite care/holiday and loved it so much she didn't want to leave. From top to bottom staff are excellent and caring. Activities are perfectly tailored and enjoyed by the residents.
During the 4 1/2 years she was there the...
Our dearest friend (who we acted as family to) came to Olive House for respite care/holiday and loved it so much she didn't want to leave. From top to bottom staff are excellent and caring. Activities are perfectly tailored and enjoyed by the residents.
During the 4 1/2 years she was there the staff became like close friends to her and us. When her health deteriorated to being bed-ridden, the care and dignity shown to her was impeccable. It was her home and both her and Olive House will be missed by us.
My dear friend moved into Olive House on 21/10/13 for respite. From the first day, she loved it and did not want to leave she remained until her death 12/3/18. Almost blind she took part in all the activities, outings, fundraising with the help from the wonderful staff throughout her residency. Her...
My dear friend moved into Olive House on 21/10/13 for respite. From the first day, she loved it and did not want to leave she remained until her death 12/3/18. Almost blind she took part in all the activities, outings, fundraising with the help from the wonderful staff throughout her residency. Her final weeks where she needed more attention all of the staff loved her and she loved them. You would never get a moan or complaint from her. as she had no immediate family friends were her visitors. Who were all happy with the care everyone gave her. Olive House is a wonderful home which I shall continue to visit as I have made many friends a real family home.
My mother had lived at Olive House for nearly three years during which time I felt that she was well cared for by the staff who went above the call of duty. My mother was happy and settled there and enjoyed the company of the staff and the way they went about their duties. In particular two members...
My mother had lived at Olive House for nearly three years during which time I felt that she was well cared for by the staff who went above the call of duty. My mother was happy and settled there and enjoyed the company of the staff and the way they went about their duties. In particular two members of staff who were so caring and supportive to my daughter and me in the final days and made everything that little more bearable.
My Nana was cared for extremely well at Olive House Care Home. She was happy there and the staff were very friendly, genuinely caring and always helpful and kind. I would not hesitate in recommending Olive House to anyone. The food seemed very good and there were always plenty of different...
My Nana was cared for extremely well at Olive House Care Home. She was happy there and the staff were very friendly, genuinely caring and always helpful and kind. I would not hesitate in recommending Olive House to anyone. The food seemed very good and there were always plenty of different activities on offer for the residents. Some staff need special mention for their outstanding care and support for Nana and also ourselves at the end. Thank you to you all.
Overall the care provided is very good, the staff caring and always very pleasant to the resident. I have noticed a few agency workers caring lately and whilst they are good at their job, I feel more permanent staff would be a better routine for the residents.
Overall the care provided is very good, the staff caring and always very pleasant to the resident. I have noticed a few agency workers caring lately and whilst they are good at their job, I feel more permanent staff would be a better routine for the residents.
After caring for my mother-in-law for two years since her daughter died (my wife) she settled in well to the Olive House care home.
On each visit, she comments that she is well cared for and food and activities are good and she likes it. Not bad for a 97-year-old.
After caring for my mother-in-law for two years since her daughter died (my wife) she settled in well to the Olive House care home.
On each visit, she comments that she is well cared for and food and activities are good and she likes it. Not bad for a 97-year-old.
A happy place with compassion and care to the end.
Big thank you all.
A happy place with compassion and care to the end.
Big thank you all.
My nanny has been welcomed into this home right from the first meeting she had with the manager who visited her in hospital. Every member of staff is happy, helpful and eager to please my nanny in any way they can. Olive House is very clean and had lots of facilities. I could not have picked a...
My nanny has been welcomed into this home right from the first meeting she had with the manager who visited her in hospital. Every member of staff is happy, helpful and eager to please my nanny in any way they can. Olive House is very clean and had lots of facilities. I could not have picked a nicer home to care for and love my nanny.
Thank you all of you for your hard work and determination in making this a wonderful home.
Following a second stroke in 2 years, and over 3 months in a stroke rehabilitation ward, I was truly relieved to be staying in a lovely, quiet room for 1 week's respite care at Olive House at Newton Flotman. The care and kindness shown by all staff was much appreciated. The food was 'simply the...
Following a second stroke in 2 years, and over 3 months in a stroke rehabilitation ward, I was truly relieved to be staying in a lovely, quiet room for 1 week's respite care at Olive House at Newton Flotman. The care and kindness shown by all staff was much appreciated. The food was 'simply the best'. I loved my time there and have already recommended your home to people.
The carers encouraged me to go home so I could do independent living again.
The carers encouraged me to go home so I could do independent living again.
I am very well looked after in Olive House. Everyone is very kind and helpful.
I am very well looked after in Olive House. Everyone is very kind and helpful.
As a family, we all feel a lot happier that mum is in a nice home with the care and support she needs.
Everyone around her, staff and management are always so helpful at all times.
As a family, we all feel a lot happier that mum is in a nice home with the care and support she needs.
Everyone around her, staff and management are always so helpful at all times.
Generally an efficient, well run establishment with attentive staff.
My mother is very happy with the care and attention she receives from staff members.
Generally an efficient, well run establishment with attentive staff.
My mother is very happy with the care and attention she receives from staff members.
On entering a bright and welcoming atmosphere auntie's room felt "just like home". Staff pleasant and caring.
On entering a bright and welcoming atmosphere auntie's room felt "just like home". Staff pleasant and caring.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (3)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 31 Oct 2026Organiser: Olive House
- 12 Nov 2026Organiser: Olive House
- 21 Nov 2026Organiser: Olive House
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Olive House.
Meet the Team (6)

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years...
As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

I’m passionate about providing person-centred care and creating a safe, friendly environment where residents feel valued and supported. I hold...
I’m passionate about providing person-centred care and creating a safe, friendly environment where residents feel valued and supported. I hold qualifications in Health and Social Care, Management and Leadership, Mental Health Awareness and Dementia Care.

I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there....
I’m passionate about making a positive difference in residents’ everyday lives, whether through a chat, sharing memories, or simply being there. Getting to know each person’s personality and preferences allows me to provide care that feels personal and meaningful, while supporting their friends and family. I strive to create a safe and supportive environment where residents feel valued and encouraged to join in activities. I hold an NVQ in Business and Finance and have completed training in Understanding Mental Health to better support residents’ emotional wellbeing.

John enjoys working at Olive House because of its homely atmosphere and the supportive, hardworking team around him. He values being part of an...
John enjoys working at Olive House because of its homely atmosphere and the supportive, hardworking team around him. He values being part of an environment that is both relaxed and dedicated to providing the highest standards of care for our residents.
John takes great pride in enriching the lives of residents by listening to their wishes and ensuring that maintenance tasks are completed to a high standard. Whether he is putting up photographs, carrying out repairs, or helping to create a safe environment, he is always keen to help and aims to resolve issues as quickly as possible.
Before joining Olive House, John gained experience working within a school setting. He has also completed Healthcare Homes training, helping him to understand the care home environment.

I’m passionate about creating delicious and nutritious meals that our residents enjoy. I love listening to their preferences and feedback to create...
I’m passionate about creating delicious and nutritious meals that our residents enjoy. I love listening to their preferences and feedback to create varied menus, with a focus on nutrition and protein-enriched meals.
With a background in catering, I take pride in preparing freshly sourced, homemade food that is beautifully presented. I also hold qualifications in catering, food hygiene and dysphagia, helping me ensure meals are prepared safely and meet residents’ individual needs.

My role is all about bringing smiles to our residents’ faces and positive energy to the whole home. I love being energetic and making sure there is...
My role is all about bringing smiles to our residents’ faces and positive energy to the whole home. I love being energetic and making sure there is always a friendly smile to brighten someone’s day.
I studied Nursing Services and Psychology before beginning my career in care, and I have now been working in care homes for around four and a half years. My experience has given me a real understanding of the importance of meaningful activities, companionship and creating enjoyable moments for our residents.
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