Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF
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9.7 89 Reviews
  • Olive House, Norwich
Olive House is a welcoming, purpose-built care home designed to provide high-quality residential care for older people. Each of the comfortable en-suite bedrooms is fully equipped to meet professional care standards, while still offering the personal touches that help residents feel truly at home.

The residents enjoy beautiful gardens, a variety of inviting lounge and dining spaces, and a warm reception area where family and friends are always welcome. The home is ideally located close to shops and local amenities, supporting independence and community connections.

Dedicated carers are on hand 24 hours a day, combining a friendly, compassionate approach with expertise in the latest care practices - ensuring every resident receives the respect, dignity, and attention they deserve.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300

Chiropody and hairdresser to be paid for on top

These prices are only a guideline, please contact Olive House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Gee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (45)

Visiting

  • There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking

  • Off street parking is available within the grounds of Olive House.

Olive House Reviews (89)

9.7

Olive House has a Review Score of 9.7 (9.714) out of 10, based on 17 reviews in the last 2 years.
Over all time Olive House has 89 reviews.

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Date Published
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Reviewer Connection to Olive House
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Total of 89, showing 61-80
Review from Emma N (Granddaughter of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana was cared for extremely well at Olive House Care Home. She was happy there and the staff were very friendly, genuinely caring and always helpful and kind. I would not hesitate in recommending Olive House to anyone. The food seemed very good and there were always plenty of different activities
on offer for the residents. Some staff need special mention for their outstanding care and support for Nana and also ourselves at the end. Thank you to you all.
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Review from Anne P (Daughter of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care provided is very good, the staff caring and always very pleasant to the resident. I have noticed a few agency workers caring lately and whilst they are good at their job, I feel more permanent staff would be a better routine for the residents.
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Review from L G (Son-in-law of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After caring for my mother-in-law for two years since her daughter died (my wife) she settled in well to the Olive House care home.


On each visit, she comments that she is well cared for and food and activities are good and she likes it. Not bad for a 97-year-old.

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Review from Megan C (Niece of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunts time at Olive House was enriched by everyone with so many acts of kindness and gentleness by all the staff.
A happy place with compassion and care to the end.
Big thank you all.
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Review from Lisa B (Granddaughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nanny has been welcomed into this home right from the first meeting she had with the manager who visited her in hospital. Every member of staff is happy, helpful and eager to please my nanny in any way they can. Olive House is very clean and had lots of facilities. I could not have picked a nicer
home to care for and love my nanny.


Thank you all of you for your hard work and determination in making this a wonderful home.

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Review from M K (Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a second stroke in 2 years, and over 3 months in a stroke rehabilitation ward, I was truly relieved to be staying in a lovely, quiet room for 1 week's respite care at Olive House at Newton Flotman. The care and kindness shown by all staff was much appreciated. The food was 'simply the best'.
I loved my time there and have already recommended your home to people.
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Review from M F (Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After nearly three years of continued care, I finally felt able to leave Olive House and live in my bungalow in the West Midlands.
The carers encouraged me to go home so I could do independent living again.
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Review from P W (Resident) assisted by family/friend published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after in Olive House. Everyone is very kind and helpful.
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Review from Maria D (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very happy since her move to Olive House. The care and support given to her has been excellent.
As a family, we all feel a lot happier that mum is in a nice home with the care and support she needs.
Everyone around her, staff and management are always so helpful at all times.
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Review from Colin D (Son of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent response from senior management to my queries.
Generally an efficient, well run establishment with attentive staff.
My mother is very happy with the care and attention she receives from staff members.
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Review from Sheila S (Niece of Resident) published on 17 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering a bright and welcoming atmosphere auntie's room felt "just like home". Staff pleasant and caring.
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Review from Brian G (Son of Resident) published on 27 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff seem very caring, the home is clean and well kept, the rooms are nice and patients are made to feel very welcome as are visitors.
My mother says the food is excellent and although she has not been there very long she has been made very welcome and included from day one.
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Review from Jacqui F (Friend of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, happy, clean home, very friendly staff. The staff are all at ease with the residents who were themselves happy and relaxed. Plenty going on if wanted, e.g television, arts and crafts, tea, coffee etc. Staff took the time to talk and listen to the residents. Visitors are made very welcome.
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Review from Jill (Friend of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my friend weekly if possible, sometimes she is awake, sometimes sleeping. Staff pop in constantly giving me updates on her. Always very caring, extremely kind. Clothes always look clean, tidy and well cared for. My friend has to be fed and "care sheet" filled in appropriately. On one occasion
I felt the meal inappropriate and she ate the mash potato only. My friend is in good hands surrounded by caring staff and fellow "neighbours".
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Review from Sue R (Daughter of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a lovely care home with a lovely atmosphere. My mother was in another home and she is much happier here. She says the carers are willing to do anything to hep her and that the food is lovely. Her room is very attractive and she already has some of her own pictures on the walls which makes it
feel "home from home".
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Review from Margaret S (Sister of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited my brother we found the staff most helpful.
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Review from Sandra W (Daughter of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely clean home, lots going on for the residents. The staff are very warm, helpful and friendly. Nothing is too much trouble. My mother has been in here now for just over a year and loves it.
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Review from Mark K (Stepson of Resident) published on 1 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly care staff and well maintained. Lots of activities to do for residents.
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Review from Philip (Son-in-law of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My in laws settled in very quickly at Olive House. The cleanliness and professionalism were apparent from the first day. There have been a few issues with the food but that appears to be improving. The care staff, under senior carer, are excellent. They work hard and long hours. They have compassion
for the resident and patience.
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Review from Colin O (Son of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Olive House is providing my mother with a very happy experience: the home is excellent, the staff are efficient, friendly, warm, caring, courteous. Whenever I visit I find my mother relaxed, smiling, well cared for, and I feel welcome in the home always.
All members of our family agree we have nothing
but praise for Olive House.
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Olive House is calculated as follows: ( (150 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 199 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Olive House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, respite and residential dementia care needs. Our services include basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (12)

Meet the Team (1)

Rachel

Rachel Gee

Job Title: Home Manager Joined: 2025

As Home Manager, I enjoy being part of a hardworking team that maintains high standards of care in a happy home with lovely residents. With 17 years of experience in the care industry, a Level 3 Diploma in Health and Social Care, and a Level 5 in Management and Leadership, I’m dedicated to ensuring residents feel heard, understood, and supported. Spending time with each resident and making their needs the priority is at the heart of everything I do.

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