Submit a Review for Scarborough House
Clubbs Lane, Wells-next-the-sea, NR23 1DP
View full details of Scarborough HouseLatest Reviews for Scarborough House
02 June 2026
I have lived at Scarborough House for nearly 2 years and its the best decision I have ever made, I am happy and contented here the staff are kind thoughtful and human, we have good home cooked meals and I love my room, all arranged as I want, my friends and family come and go as they wish.
19 May 2026
My husband moved into residential care six weeks ago. He was given a warm welcome and every effort was made to ensure his needs were met. He has since settled well and is content. Most of the staff have worked there for a considerate number of years and created a friendly family atmosphere.
19 May 2026
Following COVID in February 2020, My husband lost his mobility. He struggled at home and physiotherapy at Tapping House but had 22 falls in 2023, broke his hip and was admitted to hospital.
After rehab, attempts to recover his mobility failed, and he required 24/7 care, and was then admitted to
Scarborough House in late February 2024.
My husband settled in quickly and we were both made very welcome. He was not a gregarious man so he did not take advantage of social activities other than eating in the dining room.
In his room staff needed to use a Ros Return and finally a hoist to move him from bed to chair or wheelchair or lavatory, always done with good grace. When he became doubly incontinent, he was treated with such respect & dignity as staff cleaned him up. In May 2025 he required further surgery and returned from hospital very frail & mentally diminished.
During his final 10 weeks, staff showed him such tender, loving care -often beyond the call of duty, and with humour.
01 May 2026
Excellent home from home. We can visit anytime the door is always unlocked and the staff are always welcoming.
The care my mother has received has been excellent not rushed or careless nothing seems too much trouble. Everything is done the way my mother likes it done and when.
The staff are all
familiar and know the residents well.
The activities look fun and mum likes to join in where she didn't in the other home.
The food is provided is what she likes if she doesn't like what's on the menu the cook will prepare her something else. Proper person centred care.
Mum likes to visit the town to do shopping or to visit a coffee shop.
I really couldn't ask for any better.
01 May 2026
I visited a friend - one of the Residents of Scarborough House Home N.Norfolk . My immediate thoughts on my first visit there was that it was good, good welcoming from the staff, clean and a good relaxed feeling was evident .when I was looking for a care Home for my own Mother it was difficult to
know what would be right for her. There were the Homes, brand new, purpose built all mod cons- but old folks like familiarity - chairs like their chairs carpets curtains the look of their surrounding not too dissimilar to their own homes that they had to leave behind, that's Scarborough's look. When I visited my friend I would also pop into see other residents whose doors were open and in the sitting room it always seemed a relaxed atmosphere, and the Residents happy to have a chat. Scarborough House is a good Home.
Linda
27 April 2026
My mother-in-law has been here for several years now. They are a good price, swapped out their furniture for hers, she has a good sized room and they are local. Good Wi-Fi, so she can stay in contact with family abroad, they help her if needed. During Covid they sent photos of her and did video
chats with everyone (from their tablet) to keep all in touch and not be isolated.
They do outings, local clubs, social gatherings and celebrations, birthday teas are always special (tasty too). It's like a big happy family, supportive, kind, patient and have a laugh too. Would choose again and definitely recommend.
24 April 2026
My mother has been at Scarborough House nearly 8 years now and I would definitely recommend staying here for a loved one. They are caring, patient, friendly and thoughtful being both compassionate and very competent.
I looked at several Care Homes before picking Scarborough House, others had
small room and were impersonal. Here is a beautiful building and feels like a home with the staff and residents as one big family.
I first viewed, with no notice, was most welcome, nothing to 'hide', very open. The owner and staff have become friends and are very supportive of me too when things have been tough with my mum.
My mum has a beautiful medium room, very generous with an on suite toilet. Bathroom close by with aids if required.
Staff engage residents with a range of activities, games/quiz's, parties for Halloween, Christmas and birthday high tea very yummy (Dietary adaptations as required).
Over the years they have been outstanding. Mum and I have been most happy with our choice.
Latest Reviews for Scarborough House
02 June 2026
I have lived at Scarborough House for nearly 2 years and its the best decision I have ever made, I am happy and contented here the staff are kind thoughtful and human, we have good home cooked meals and I love my room, all arranged as I want, my friends and family come and go as they wish.
19 May 2026
My husband moved into residential care six weeks ago. He was given a warm welcome and every effort was made to ensure his needs were met. He has since settled well and is content. Most of the staff have worked there for a considerate number of years and created a friendly family atmosphere.
19 May 2026
Following COVID in February 2020, My husband lost his mobility. He struggled at home and physiotherapy at Tapping House but had 22 falls in 2023, broke his hip and was admitted to hospital.
After rehab, attempts to recover his mobility failed, and he required 24/7 care, and was then admitted to
Scarborough House in late February 2024.
My husband settled in quickly and we were both made very welcome. He was not a gregarious man so he did not take advantage of social activities other than eating in the dining room.
In his room staff needed to use a Ros Return and finally a hoist to move him from bed to chair or wheelchair or lavatory, always done with good grace. When he became doubly incontinent, he was treated with such respect & dignity as staff cleaned him up. In May 2025 he required further surgery and returned from hospital very frail & mentally diminished.
During his final 10 weeks, staff showed him such tender, loving care -often beyond the call of duty, and with humour.
01 May 2026
Excellent home from home. We can visit anytime the door is always unlocked and the staff are always welcoming.
The care my mother has received has been excellent not rushed or careless nothing seems too much trouble. Everything is done the way my mother likes it done and when.
The staff are all
familiar and know the residents well.
The activities look fun and mum likes to join in where she didn't in the other home.
The food is provided is what she likes if she doesn't like what's on the menu the cook will prepare her something else. Proper person centred care.
Mum likes to visit the town to do shopping or to visit a coffee shop.
I really couldn't ask for any better.
01 May 2026
I visited a friend - one of the Residents of Scarborough House Home N.Norfolk . My immediate thoughts on my first visit there was that it was good, good welcoming from the staff, clean and a good relaxed feeling was evident .when I was looking for a care Home for my own Mother it was difficult to
know what would be right for her. There were the Homes, brand new, purpose built all mod cons- but old folks like familiarity - chairs like their chairs carpets curtains the look of their surrounding not too dissimilar to their own homes that they had to leave behind, that's Scarborough's look. When I visited my friend I would also pop into see other residents whose doors were open and in the sitting room it always seemed a relaxed atmosphere, and the Residents happy to have a chat. Scarborough House is a good Home.
Linda
27 April 2026
My mother-in-law has been here for several years now. They are a good price, swapped out their furniture for hers, she has a good sized room and they are local. Good Wi-Fi, so she can stay in contact with family abroad, they help her if needed. During Covid they sent photos of her and did video
chats with everyone (from their tablet) to keep all in touch and not be isolated.
They do outings, local clubs, social gatherings and celebrations, birthday teas are always special (tasty too). It's like a big happy family, supportive, kind, patient and have a laugh too. Would choose again and definitely recommend.
24 April 2026
My mother has been at Scarborough House nearly 8 years now and I would definitely recommend staying here for a loved one. They are caring, patient, friendly and thoughtful being both compassionate and very competent.
I looked at several Care Homes before picking Scarborough House, others had
small room and were impersonal. Here is a beautiful building and feels like a home with the staff and residents as one big family.
I first viewed, with no notice, was most welcome, nothing to 'hide', very open. The owner and staff have become friends and are very supportive of me too when things have been tough with my mum.
My mum has a beautiful medium room, very generous with an on suite toilet. Bathroom close by with aids if required.
Staff engage residents with a range of activities, games/quiz's, parties for Halloween, Christmas and birthday high tea very yummy (Dietary adaptations as required).
Over the years they have been outstanding. Mum and I have been most happy with our choice.