Latest Reviews for Westfields
23 January 2026
All the staff at Westfields were excellent. As a care home, they truly cared for my friend and for me. They were polite and respectful and went the extra mile.
24 November 2025
Words cannot express how amazing all of the team at Westfield Swaffham have been . From the moment my mum moved in we knew she was in good hands . Every member of staff have been kind caring and considerate towards us and mum . The food is fabulous and mum has gained weight quickly !!
It is
genuinely like a large family at Westfield and we are so grateful for the hard work and kindness shown by everyone xx
13 October 2025
Excellent care home my mother-in-law is loving it. Great staff and activities always doing something to keep them occupied. Claire is an inspiration and keeps anyone even me on my feet. Barbara my mother-in-law is in short term care and I honestly think she doesn't want to come home.i think she
thinks she's on holiday. Well done team you all need to be proud of yourselves
13 October 2025
My sister was a resident at Westfields care home, Swaffham, from May 2024 until September 2025, when she sadly passed away aged 91. During her stay, she was always treated as an individual with courtesy and respect. Nothing was ever too much for the staff and there was an excellent choice of daily
activities. Her medical needs were well looked after, with the local GP matron called in if there was any concern. I was impressed with the standard and choice of food, and cups of tea were always available. Her room was bright and cheery, as were her carers. The management team and admin staff were extremely accommodating, always ready to help. I wouldn't hesitate to recommend Westfields. Well done, Westfields!
25 September 2025
What a lovely place for my stepmother to spend the last years of her life. The care and services she received was exceptional and I would be happy to recommend Westfields as a care home. Staff all friendly and accommodating, especially the lady who organises lovely activities to keep the residents
entertained. A big thank you from me to everyone.
08 April 2025
Professional, caring and sympathetic service throughout.
Highly recommended.
06 March 2025
Westfield is the most wonderful home, the care and attention is outstanding. My mother has been in the home now 3 years, always well fed and beautifully clean. The staff are fantastic, so friendly. Staff goes above and beyond entertaining the residents. This home is a 5 star.
26 November 2024
My Mum was a resident at Westfields from January until October 2024 and the care she received during this time was second to none. All the staff (from the Manager down to the Handyman) are all caring compassionate people. Having been discharged from hospital for end-of-life care she was treated with
dignity and respect and various family members visiting in the final few weeks and days were treated with the utmost kindness.
30 July 2024
Wonderful caring staff. All so friendly and helpful. Very welcoming and supportive to residents and always thinking of their individual needs. Great communication and support.
22 July 2024
I have visited Westfields a couple of times since the ladies I looked after were moved to this care home for 24-hour care which I couldn't provide, I am delighted that they have both settled so well, the staff are lovely and welcoming, the home is so clean and well-organised, the manger has been a
godsend with these ladies, she goes above and beyond not just for them but every resident, I would highly recommend this home to anyone, care here is top class.
22 July 2024
First time visit to this lovely care home and was offered a very warm welcome by the manager who goes above and beyond for residents, she is kind and caring, as are the carers who work there. The home is very clean and tidy and everyone is so friendly, I would definitely recommend this home.
05 June 2024
I recently moved into Westfields following two falls at home. Initially, I intended to stay for two months in respite care. All of the staff have been so kind and caring and my room is bright, clean and freshly decorated with personal possessions around me. The meals are very good and cups of tea
are available at any time. We have different activities organised every day to keep residents stimulated. I have quickly realised I am much safe here and intend to continue my stay after the respite period.
05 March 2024
The CQC rating for Westfields was “Excellent,” the description I would say was “Bang On.”
Westfields was home for my mum aged 96 from July 2023 until January 2024. In her time there she received brilliant care situated in her own en-suite room. The biggest asset to this home is the people who
work there from the management team, care team, admin team (even the maintenance man would pop in and have a chat with Mum which she loved).
The building is immaculately clean, and resembles a boutique hotel full marks to the housekeeping team.
Early in the new year Mum was taken ill with sepsis, which after a brief stay in hospital she was returned to Westfield for palliative care to be nursed by the care team until her death, in this time she was treated with reverence, total respect and calm sensitivity something we observed and will never forget.
This home and its excellent staff, I would highly recommend to anyone.
24 November 2023
My mother went into Westfields for a week's respite in June 2022 and then said
"I love it here I don't want to go home"!. I had cared for her for 10 years and after another heart problem, it sometimes took two to get her up. Mum (then93) flourished. She enjoyed the company, the activities and her
room. Mum became ill in October 2023 the care was excellent. The staff went the extra mile to make sure she was comfortable and they supported the family too!
02 November 2023
Lovely care home, very clean and tidy. Very friendly staff nothing is too much trouble. The residents are all clean and tidy. Treated with respect and the greatest of care given. My grandad felt at home and comfortable. Would recommend it to anyone.
30 May 2023
I cannot thank Westfields staff enough for the care and support they have given to my grandmother over this past week. As a family, we have absolute piece of mind knowing she is in the best hands and receiving the care she deserves. Nothing is too much trouble, when we visit we are made to feel
welcome and everyone is very friendly. We visited during the coronation and the staff were engaging and created a fun atmosphere. Activities had been well thought out and it is apparent that the resident's wellbeing is a high priority.
From all the family, thank you so much!
21 May 2023
We would like to thank everyone at Westfields for the care and attention given to our brother-in-law in the short time he was in their care.
The care he was given was, in our view, outstanding.
From his initial assessment by the Westfields manager at the hospital through to his admission,
everything was explained and went smoothly.
All of the staff we had contact with were very professional and kind, thank you all.
20 May 2023
I cannot praise the care and service provided by this exceptional care home highly enough. Westfields is led and managed by a very strong management team who go the extra distance to make sure that their resident's needs are fully catered for by their caring and helpful team. My mother has now had
her third respite placement at Westfields and that in itself speaks for itself! It is undoubtedly a difficult time when decisions on care and placements have to be made, from both the individual and family’s perspective, but the care and detail that the Westfields manager and team have placed into supporting us through this is something that we are incredibly grateful for.
14 April 2023
Our dad moved into Westfields the week covid lockdown was declared - we were very concerned about how he would cope with the new surroundings after being in hospital for some weeks but of course, the family could not visit him. We were very pleased with the care he received at that time and
eventually, we were able to see him regularly. He has been very well looked after and all the staff take great care of him, encouraging him to participate in a variety of activities. He loves the food! We are glad we made the decision to move him to Westfields at such a difficult time in March 2020.
13 April 2023
We were faced with the need to find a care home for a 92-year-old lady at the height of the Covid pandemic - a very difficult time for such a decision. After a thorough investigation we chose Westfields, partly because accommodation was available, but also because of its outstanding CQC rating, and
have never had cause to regret that decision. Staff have always been helpful and kind, the food has been good and general conditions are always clean and welcoming.
Latest Reviews for Westfields
23 January 2026
All the staff at Westfields were excellent. As a care home, they truly cared for my friend and for me. They were polite and respectful and went the extra mile.
24 November 2025
Words cannot express how amazing all of the team at Westfield Swaffham have been . From the moment my mum moved in we knew she was in good hands . Every member of staff have been kind caring and considerate towards us and mum . The food is fabulous and mum has gained weight quickly !!
It is
genuinely like a large family at Westfield and we are so grateful for the hard work and kindness shown by everyone xx
13 October 2025
Excellent care home my mother-in-law is loving it. Great staff and activities always doing something to keep them occupied. Claire is an inspiration and keeps anyone even me on my feet. Barbara my mother-in-law is in short term care and I honestly think she doesn't want to come home.i think she
thinks she's on holiday. Well done team you all need to be proud of yourselves
13 October 2025
My sister was a resident at Westfields care home, Swaffham, from May 2024 until September 2025, when she sadly passed away aged 91. During her stay, she was always treated as an individual with courtesy and respect. Nothing was ever too much for the staff and there was an excellent choice of daily
activities. Her medical needs were well looked after, with the local GP matron called in if there was any concern. I was impressed with the standard and choice of food, and cups of tea were always available. Her room was bright and cheery, as were her carers. The management team and admin staff were extremely accommodating, always ready to help. I wouldn't hesitate to recommend Westfields. Well done, Westfields!
25 September 2025
What a lovely place for my stepmother to spend the last years of her life. The care and services she received was exceptional and I would be happy to recommend Westfields as a care home. Staff all friendly and accommodating, especially the lady who organises lovely activities to keep the residents
entertained. A big thank you from me to everyone.
08 April 2025
Professional, caring and sympathetic service throughout.
Highly recommended.
06 March 2025
Westfield is the most wonderful home, the care and attention is outstanding. My mother has been in the home now 3 years, always well fed and beautifully clean. The staff are fantastic, so friendly. Staff goes above and beyond entertaining the residents. This home is a 5 star.
26 November 2024
My Mum was a resident at Westfields from January until October 2024 and the care she received during this time was second to none. All the staff (from the Manager down to the Handyman) are all caring compassionate people. Having been discharged from hospital for end-of-life care she was treated with
dignity and respect and various family members visiting in the final few weeks and days were treated with the utmost kindness.
30 July 2024
Wonderful caring staff. All so friendly and helpful. Very welcoming and supportive to residents and always thinking of their individual needs. Great communication and support.
22 July 2024
I have visited Westfields a couple of times since the ladies I looked after were moved to this care home for 24-hour care which I couldn't provide, I am delighted that they have both settled so well, the staff are lovely and welcoming, the home is so clean and well-organised, the manger has been a
godsend with these ladies, she goes above and beyond not just for them but every resident, I would highly recommend this home to anyone, care here is top class.
22 July 2024
First time visit to this lovely care home and was offered a very warm welcome by the manager who goes above and beyond for residents, she is kind and caring, as are the carers who work there. The home is very clean and tidy and everyone is so friendly, I would definitely recommend this home.
05 June 2024
I recently moved into Westfields following two falls at home. Initially, I intended to stay for two months in respite care. All of the staff have been so kind and caring and my room is bright, clean and freshly decorated with personal possessions around me. The meals are very good and cups of tea
are available at any time. We have different activities organised every day to keep residents stimulated. I have quickly realised I am much safe here and intend to continue my stay after the respite period.
05 March 2024
The CQC rating for Westfields was “Excellent,” the description I would say was “Bang On.”
Westfields was home for my mum aged 96 from July 2023 until January 2024. In her time there she received brilliant care situated in her own en-suite room. The biggest asset to this home is the people who
work there from the management team, care team, admin team (even the maintenance man would pop in and have a chat with Mum which she loved).
The building is immaculately clean, and resembles a boutique hotel full marks to the housekeeping team.
Early in the new year Mum was taken ill with sepsis, which after a brief stay in hospital she was returned to Westfield for palliative care to be nursed by the care team until her death, in this time she was treated with reverence, total respect and calm sensitivity something we observed and will never forget.
This home and its excellent staff, I would highly recommend to anyone.
24 November 2023
My mother went into Westfields for a week's respite in June 2022 and then said
"I love it here I don't want to go home"!. I had cared for her for 10 years and after another heart problem, it sometimes took two to get her up. Mum (then93) flourished. She enjoyed the company, the activities and her
room. Mum became ill in October 2023 the care was excellent. The staff went the extra mile to make sure she was comfortable and they supported the family too!
02 November 2023
Lovely care home, very clean and tidy. Very friendly staff nothing is too much trouble. The residents are all clean and tidy. Treated with respect and the greatest of care given. My grandad felt at home and comfortable. Would recommend it to anyone.
30 May 2023
I cannot thank Westfields staff enough for the care and support they have given to my grandmother over this past week. As a family, we have absolute piece of mind knowing she is in the best hands and receiving the care she deserves. Nothing is too much trouble, when we visit we are made to feel
welcome and everyone is very friendly. We visited during the coronation and the staff were engaging and created a fun atmosphere. Activities had been well thought out and it is apparent that the resident's wellbeing is a high priority.
From all the family, thank you so much!
21 May 2023
We would like to thank everyone at Westfields for the care and attention given to our brother-in-law in the short time he was in their care.
The care he was given was, in our view, outstanding.
From his initial assessment by the Westfields manager at the hospital through to his admission,
everything was explained and went smoothly.
All of the staff we had contact with were very professional and kind, thank you all.
20 May 2023
I cannot praise the care and service provided by this exceptional care home highly enough. Westfields is led and managed by a very strong management team who go the extra distance to make sure that their resident's needs are fully catered for by their caring and helpful team. My mother has now had
her third respite placement at Westfields and that in itself speaks for itself! It is undoubtedly a difficult time when decisions on care and placements have to be made, from both the individual and family’s perspective, but the care and detail that the Westfields manager and team have placed into supporting us through this is something that we are incredibly grateful for.
14 April 2023
Our dad moved into Westfields the week covid lockdown was declared - we were very concerned about how he would cope with the new surroundings after being in hospital for some weeks but of course, the family could not visit him. We were very pleased with the care he received at that time and
eventually, we were able to see him regularly. He has been very well looked after and all the staff take great care of him, encouraging him to participate in a variety of activities. He loves the food! We are glad we made the decision to move him to Westfields at such a difficult time in March 2020.
13 April 2023
We were faced with the need to find a care home for a 92-year-old lady at the height of the Covid pandemic - a very difficult time for such a decision. After a thorough investigation we chose Westfields, partly because accommodation was available, but also because of its outstanding CQC rating, and
have never had cause to regret that decision. Staff have always been helpful and kind, the food has been good and general conditions are always clean and welcoming.