Westfields, Swaffham, Norfolk
Westfields, Swaffham, Norfolk
Westfields, Swaffham, Norfolk

Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.

Group: Norse Care (Services) Ltd

Person in charge: Jo Bolton (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Westfields: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Westfields has a Review Score of 9.8 (9.794)

The Review Score of 9.8 (maximum of 10) for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Westfields in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.794 for Westfields is calculated as follows: ( (254 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 311 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westfields is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    25
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westfields?

  • Extremely LIKELY
    25
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westfields

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • more

Everyone was very happy with an urgent respite admission. My mother was in good hands and made such improvement, that she was able to return home. I wouldn't hesitate to return to Westfields for respite or permanent care if the need arises.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing manager at Westfields responded to this review on 16 Nov 2017:

Thank you for your kind words about the care and support your mother received during her short time at Westfields.

When I left the hospital I was taken to one of your care homes which was at Swaffham in Norfolk I was looked after very well by everyone. The food was great, the room and all its members were great, I am getting better, mind you the weather could be better. Keep up the good work you all.

How likely would you be to recommend Westfields? Neither Unlikely or Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 20 Sep 2017:

Thank you for your kind words about the support you received at Westfields in Swaffham.

My mum (86) broke her hip and required six weeks respite care. I cannot speak highly enough of the care she received.
She had a comfortable room, access to several lounge areas; some with televisions, books, magazines etc. and drink making facilities.
The meals were all cooked fresh and of a high quality with variety.
All the carers who looked after my mum were friendly and appeared to have a genuine passion for their work. Visitors were always made to feel welcome and were able to visit as and when we pleased.
Mum was very happy there and would have been quite content to stay longer.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Care from the staff was beyond words - all from kitchen to care staff, cleaners and office staff.
My dad had been ill and bed ridden for the last few months. The care and consideration didn't stop at my dad but also to myself and others of my family.
When dad passed away all staff on duty came in and paid their respects. Members of staff then, on their days off, came to his funeral.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 26 Jun 2017:

Thank you for your kind words about the care and support your father and your family received from the team at Westfields. Please accept our condolences for your loss.

I was required to receive six weeks respite care after breaking my hip. This was my first experience of a care home and to my relief I found it to be a positive one.
The home was comfortable with good home cooked food and plenty of comfortable lounges where I could sit either with my visitors or by myself.
The carers were all kind and compassionate, nothing was too much trouble.
I was happy there and would certainly consider it if I needed a care home full time.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 23 Jun 2017:

Thank you for your kind words and we're pleased that your first experience of a care home was a positive one.

My mother was admitted after a fall and operation on a broken hip.
We were on holiday at the time, so were relying on the care services.
I cannot speak too highly of all the care and attention received, also the friendliness and helpfulness we as a family received.
Nothing was too much trouble and each time we visited we were greeted.
Marvellous.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 05 Jun 2017:

Thank you for your kind words about the care and support your mother received at Westfields.

All the staff are extremely friendly and willing to deliver excellent service. The home is very well kept and clean. The residents seem very happy.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 19 May 2017:

Thanks for your kind words about the care and support received at Westfields.

Mum had a short stay under the Steps programme at Westfields and we cannot praise the staff enough. We visited her every day and always find every member of staff we come into contact with to be extremely helpful. They provided mum with the assistance she needed to get her back on her feet after her operation for a broken hip and so able to return home quickly. They were also very kind to mum as she suffered a bereavement during her stay. We cannot thank them all enough.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum came to Westfields for respite care following a fall and fracturing her wrist. Whilst at Westfields she regained her confidence to walk unaided and soon felt ready to return home. the staff were very caring and supportive towards her.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Richard Smith, Marketing Manager at Westfields responded to this review on 08 Dec 2016:

Thank you for your kind words about the care and support your Mum received while at Westfields.

Friendly staff directing me to where my Aunt was sitting. Staff always approachable and friendly as well as helpful. Aunt obviously well cared for. Staff always concerned to give my Aunt a choice of where to eat but encouraging her to mix with others. She is happy and more confident physically as well as mentally. My Aunt is able to take advantage of the facilities offered, for example, hairdressers and manicurist. There are other activities she can become involved with if she wants. My Aunt's hospital appointments are catered for with transport arranged. Team heads available to talk with me about my Aunt.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Richard Smith, Marketing Manager at Westfields responded to this review on 01 Dec 2016:

Thank you for your kind words about the care your Aunt is receiving at Westfields.

My grandmother came to live at Westfields in December 2014 as her physical health had deteriorated and she was no longer able to live alone. The transition to residential care was extremely hard for her but the staff at Westfields were so welcoming and over time they became part of our family. In her 95th year, shortly after her birthday, her health worsened. She passed away peacefully in her own bed and own room. During this difficult time, the staff were most attentive and caring to us all. Something we might not have experienced in a hospital.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 24 Nov 2016:

Thank you for your kind words about the care and support you and your grandmother received at Westfields. Please accept out condolences for your loss.

My first experience of a care home and it was very good. Excellent in every way. Very kind staff. Food also excellent.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Westfields responded to this review on 13 Oct 2016:

Thank you for your kind words about the care you received at Westfields. I will also pass on your comments about the food to the kitchen staff.

I needed rehab to get back on my feet and they have been very helpful. They were always there when I needed them. They are courteous and polite.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 13 Oct 2016:

Thank you for your kind words about the care and support you received from the team at Westfields.

My mum passed away in July. The staff were excellent and so caring, you could not wish for a better place to spend your last weeks.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Richard Smith, marketing manager at Westfields responded to this review on 12 Sep 2016:

Thank you for your kind words about Westfields and the care team there, we're sorry for your loss.

Westfields provided my mum with a caring and supportive home in the final days of her life. She particularly appreciated the friendly social atmosphere and thoughtful friendliness of the staff. Anticipant of entering care at 91, none of her fears were realised. In fact she really enjoyed her time there, much to her surprise!

How likely would you be to recommend Westfields? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Richard Smith, Marketing Manager at Westfields responded to this review on 08 Jul 2016:

Thank you for your kind words about Westfields and please accept our condolences for your loss.

It is always a worry putting the care of a close relative in the hands of someone else and I have to say that the staff at Westfields have been brilliant throughout. From day 1 they made nan feel welcome and comfortable and as well as nan's carer's have become nan's friends. If you are thinking about putting a relative in the care of Westfields I can tell you they will be in good hands!

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Westfields responded to this review on 30 Jun 2016:

Thank you for your kind words about the care and support your nan has received at Westfields.

Before going into Westfields for respite my mother was terrified of nursing or care homes but after a week in Westfields she loved it. She has told everybody how lovely everybody was to her. The staff were all very friendly and the food was great. This place has given me peace of mind to know I can have respite with the knowledge that she is safe and cared for. She can't wait to go back.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

richard smith, marketing manager at Westfields responded to this review on 30 Jun 2016:

Thank you for your lovely comments about the care we provided to your mother at Westfields. She would be welcome back at any time and we're also pleased that we have been able to provide you with some respite as well.

I would recommend this home. My brother spent seven months here after major heart surgery. The atmosphere was lovely. All of the staff did their best to help and support him even when he was being difficult, which he could be at times, especially being a younger age than most of the residents. I felt the staff also understand his problems and were a support to me in my dealing with other services involved in my brothers care, i.e social workers, hospital etc. Thank you all very much you did the very best you could.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 21 Apr 2016:

Thank you for your kind words about the care and support provided to you and your brother during his stay at Westfields.

First moved to Westfields August 2015, mum came here for 6 weeks rehab after serious illness and a long hospital stay that turned out to 6 months. Initially allocated a very small but comfortable room, but moved to a larger room with a view which was much appreciated and allowed a bit more independence. Always found staff and management were kind, informed and approachable. Glad to say mum now able to move on to sheltered housing, felt she was always in good hands.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

richard smith, marketing manager at Westfields responded to this review on 18 Mar 2016:

Thank you for your helpful and constructive comments about Westfields. I will pass your comments on the room sizes and activities.

What a truly wonderful place! After visiting today and having lunch I felt I must write this review.
First thing I have to say is how clean it is inside and out. It's decor is bright and cheery, and this continues into the residents own rooms. Everything needed in their rooms is provided, they can even have their pet stay which is wonderful. There are numerous lounges where we could sit and talk, even a lounge area where we could sit and reminisce over very old postcards, photos and books, which we did and thoroughly enjoyed. The staff are friendly and respectful of all residents, giving them choices and encouraging their independence. The dining area is lovely, clean and bright. Plenty of drinks from water to spirits available, fresh fruit and even music playing in the background. The food was absolutely amazing, I couldn't fault it one bit, I have been a chef and I can honestly say it was perfect.
I want to say thank you for taking such obvious care and looking after the service user.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Richard Smith, Marketing Manager at Westfields responded to this review on 10 Mar 2016:

Thank you so much for this glowing review of Westfields. We're very grateful to you for taking the time to comment and I will make sure I pass on your comments about the food to our catering team.

I found Westfields Care Home at Swaffham excellent. They were all wonderful to my Aunt during her stay there and very helpful to me during a difficult time. Their kindness was wonderful. I cannot praise all of them enough. Well done to you all for doing such a great job.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Westfields responded to this review on 21 Apr 2016:

Thank you for your kind words about the care your Aunt received while at Westfields.

It was a very nice care home they looked after mother very well.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 18 Jan 2016:

Thank you for your positive feedback about Westfields.

I found everything very good. Taken care of anything I needed and enjoyed my stay as much as possible.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Westfields responded to this review on 08 Jan 2016:

Thank you for your kind comments about the care you received at Westfields.

Mum was at Westfields for almost two years and during this time the team worked hard to find out about her as a person, her likes/dislikes, interests and her past to be able to discover the person she has once been and support her through her dementia. Westfields has a team of kind, caring, enthusiastic and innovative people who genuinely want to make a difference and truly made mum feel at home. The small lounge/kitchen setting prevents a feeling of institutionalisation and re-in forces the homely atmosphere. Mum was treated as an individual but the great range of activities she joined in with the small groups. I wish there could be more homes as excellent for everyone in need.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Richard Smith, Marketing Manager at Westfields responded to this review on 19 Oct 2015:

Thank you for your kind words and observations about Westfields.

During my Nan's stay here the staff went above and beyond to ensure she was well cared for. They provide a large selection of regular activities and interests, with people coming in to the home to carry out various activities, from small animal handlers, to musicians to theatre groups. The staff are very caring and genuinely are interested in the well being of the residents. I would often phone my Nan and they would ensure she was able to get to the phone, assisting her with holding it too, letters were always read to her and photos put up in her room. One member of staff even sat with my Nan to write a letter to me with a photograph, which was just the most wonderful thing to receive in the post, such a surprise and so treasured. To the staff they are not just another old person but a person who has interests, experiences and things to share, they give them the best possible time at Westfields. I have to say I would have absolutely no hesitation at highly recommending the home to anyone. It is a wonderful place, tun by a wonderful team. They gave my Nan a safe secure home for the last few years of her life and I am very grateful to them for that

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 28 Sep 2015:

Thank you for your lovely comments about Westfields, we are so pleased that you have taken the time and trouble to give us such lovely feedback.

My Nan, who has recently passed away enjoyed her last few years at the home. She was well cared for, did excellent activities, had good relationships with the staff and whilst dying had her needs met. The staff went above and beyond any expectations. Some of the staff attended her funeral and the funeral procession started from Westfields and we were invited to go back there for coffee and cake after the ceremony too. Nothing was ever too much trouble. The activities they do are engaging at all levels and I would highly recommend this home.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 28 Sep 2015:

Thank you for your kind comments about the care we provided for your Nan at Westfields. We're pleased we were able to meet your expectations in caring for her and please accept our condolences on your loss.

My Aunt spent two weeks in Westfields after being discharged from hospital.
The care she received was excellent, all the staff treated her and us with the utmost respect.
The overall standard of Westfields is excellent.

How likely would you be to recommend Westfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Westfields responded to this review on 24 Aug 2015:

Thank you for your kind words about our home in Swaffham.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westfields