Care Homes Owned by Norse Care (Services) Ltd

Sydney House is a home where you soon feel part of a family. The staff genuinely care for their residents. Not only has my uncle been welcomed into this family but I have too. The staff are always so welcoming and helpful. My uncle always looks very well groomed and he takes part in lots of the activities. The whole place is exceptionally clean and there are never any unpleasant smells. When I leave my uncle I know he is being well looked after and he is safe. I would like to say a big thank you from management to caring staff for making us both so welcome.

Only one sore point was activities, as I felt these were not enough. That's not to say the person who currently does the activities wasn't delivering a good service, but that with what resources she has she does very well, but those resources could be tripled in time and money, to produce an excellent outcome for the residents, and job satisfaction for her!

I would recommend Beauchamp House to any family looking for peace of mind.

Mum received love, patience, respect, care and kindness during a most vulnerable time in her life. Staff interacted and spent time getting to know her. I could relax knowing she ate well. Staff did everything possible to help create a happy and positive environment. I will always be thankful for the care shown by staff more like family and it is a comfort knowing mum was at Harker House for her final years.

My brother first came with Dementia and was always jolly and cheeky. The staff reciprocated, but with respect. Now for his last months, although unable to do much they still treated him with humour which he obviously enjoyed as he would smile, we appreciated this very much. They always treated us almost as friends and seemed a dedicated group. We were impressed by the whole service given and couldn't have wished for a better end for our much loved brother, husband, uncle and father. Thank you.

We as a family found all the staff very friendly & helpful. Mum has been cared for very well.

Thank you to all involved with looking after my dad.

Sadly our aunt will not be returning to Rebecca Court as she is not likely to come out of hospital. But her time at the home has been excellent. Care could not have been bettered. All the staff have been lovely with her and so friendly and caring to us. She loved the food (always commented on it!!) and was always clean and tidy - as was the home itself. We are so pleased we chose Rebecca Court for her. Thank you to all the staff.

Considering the shortage of care workers Ellacombe does a very good job with many caring and considerate staff. My husband can be very aggressive and I understand why some of the staff are unwilling to do personal care with him.

We were always happy with mum's care; she was always kept clean, tidy and very well fed, her room was always kept clean, tidy and fresh, as were her clothes. At the end of her life, we were informed about how things were going and at the end, nobody could have been more helpful.

My husband has just spent 18 nights in Cranmer House whilst I was on holiday. He was quite reluctant to go but the kindness and professionalism of the staff won him over. He had nothing but praise for all the staff. Kirsty & Paula run an excellent team and I was able to have a holiday without having any concerns whatsoever. Both Peter and I would/will have no qualms in using this service again in the near future. It would be the ideal place for Peter on a permanent basis if at all possible.

Ellacombe literally rescued me in my hour of need. I was at the end of my tether and dread to think what the outcome would have been if I hadn't found Ellacombe. The staff have been so welcoming and kind to both me and my daughter during what has been an extremely stressful experience.

The staff are absolutely amazing but the agency staff are absolutely terrible most dont speak English and ignore my dad's requests. Food is ok my dad is needed if to be turned ever 2hrs but that doesn't always happen so sores are not getting better.

My Father has been resident here for one year after we trialled 2 other homes. Given my experience and knowledge of other care homes in the area. This place is clean, the staff are knowledgeable and very helpful at all levels, from management to the cleaners everyone I encounter is dedicated to their role :-) .

I would recommend this home if you are seeking somewhere to look after your relatives etc,

Since November 2025 Alf is sitting in a chair 3 times too big thus he don't sit up straight. The chair he's in, the footrest is now broken, and I have been told it's up to me to buy a new chair. After paying over £90,000 since he has been in the home, and being promised a new chair 18 months ago isn't fair. Norse only wants to take money and do nothing for it.

Mum has just had two weeks respite care in High Haven and had a wonderful time. She keeps talking about how lovely are, and how well they looked after her. I agree - each time I visited, the staff were absolutely lovely - so friendly, welcoming and helpful. I really couldn't recommend High Haven strongly enough. Mum is already looking, forward to going back later in the year, and I know while she is there, I can relax knowing that she is in great hands. 100% happy!

Both my brother and I find a service provided by the HOME to be absolutely top mate our mother is looked after very well and the staff are so excellent and providing everything she needs and much praise must to the manager and under manager Michelle and Margaret. they provide us with a satisfaction knowing that our mother is going to be well looked after all the time I couldn't think for a better place for our mother to be in at this present point in time

My late wife has just spent 13 months at Lydia Eva .Nothing has been to much trouble the time she spent there, any problems were always dealt with immediately. Please pass on my thanks to all of the staff in Broads for the care and commitment provided to my wife which was first class

Management were very professional and put us at ease upon arrival. All questions and queries were quickly dealt with, communication was timely.

My mom has been here for many years, and the team have been absolutely brilliant. Thank you so much, I'm genuinely not sure what we would've done without you all. Your patience with my mom, plus with us the family as you educate as about her dementia has been a god send. Thank you for the prompt communication too.

Highly recommend Beauchamp House, my mom was so fortunate to get a space here.

Jason