Bishop Herbert House, Norwich, Norfolk
Bishop Herbert House, Norwich, Norfolk
Bishop Herbert House, Norwich, Norfolk

Bishop Herbert House is a fourteen-capacity Norwich care home that has been purpose-built to suit the needs of adults with a physical disability.

A comfortable and well-equipped interior includes assisted bathrooms and a number of additional mobility aids, with good access to local amenities and available for respite care.

The aim of a skilled care team is for residents to feel respected and empowered, with all care planned in advance and confidentiality respected.

Group: Norse Care (Services) Ltd

Person in charge: Sally Bennett (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cerebral Palsy • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 14

Shared Rooms: 0

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bishop Herbert House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Bishop Herbert House has a Review Score of 9.4 (9.375)

The Review Score of 9.4 (maximum of 10) for Bishop Herbert House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Bishop Herbert House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Bishop Herbert House is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Bishop Herbert House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 3 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bishop Herbert House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bishop Herbert House

  • Resident / Service User
    2
  • Respite Resident/Service User
    1
  • Wife of Resident/Service User
    1

This is my first time in respite and it could not have been better. The staff here have been absolutely brilliant. Not one cause to complain. I worked in care myself and our home received a Charter Mark (an award granted to institutions for exceptional public service). If that award is still granted, this is the place for it. Many thanks to all the staff. I will be back.

How likely would you be to recommend Bishop Herbert House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Bishop Herbert House responded to this review on 10 Jul 2017:

Thank you for your kind words about the care and support you received at Bishop Herbert House.

Bishop Herbert House is one of the best (rather is) the best care home in Norwich - staff and chefs are the best in Norwich.
All staff are wonderful and friendly and no need is too great. They are pleased to give the best care.
I love all the staff and chefs that are 120%.

How likely would you be to recommend Bishop Herbert House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Bishop Herbert House responded to this review on 31 May 2017:

Thanks for your lovely comments Rachel.

I was made to feel very comfortable. The staff were welcoming, cheerful and well managed. If they were busy and it was the end of their shift, they happily stayed behind to finish the job. The food was well prepared and presented.
It was my first respite break and I was feeling anxious about going. But my fears were soon allayed.

How likely would you be to recommend Bishop Herbert House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Bishop Herbert House responded to this review on 24 Mar 2017:

Thank you for your kind words about the support you received at Bishop Herbert House.

Wonderful caring staff. I am always happy to see my husband go here for respite care as he is so well looked after. The accommodation is good although this time there were problems with the Closomat toilet but apart from that this care home is exceptional in the professional care provided. Everyone is always smiling and friendly and nothing is too much trouble for any member of staff.

How likely would you be to recommend Bishop Herbert House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Bishop Herbert House responded to this review on 25 Apr 2016:

Thank you for your kind words about Bishop Herbert House. I hope you were able to resolve the problems with the toilet.

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Awards / Recognitions

April 2017

October 2011

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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