34 Globe Place, Vauxhall Street, Norwich NR2 2SG
Bishop Herbert House is a fourteen-capacity Norwich care home that has been purpose-built to suit the needs of adults with a physical disability.
A comfortable and well-equipped interior includes assisted bathrooms and a number of additional mobility aids, with good access to local amenities and available for respite care.
The aim of a skilled care team is for residents to feel respected and empowered, with all care planned in advance and confidentiality respected.
Group: Norse Care (Services) Ltd
Person in charge: Sally Bennett (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Cerebral Palsy • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Stroke
Admission Information: Ages 18+.
Single Rooms: 14
Shared Rooms: 0
Rooms with ensuite WC: 14
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Bishop Herbert House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Bishop Herbert House has a Review Score of 8.1 (8.107)
The Review Score of 8.1 (maximum of 10) for Bishop Herbert House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Bishop Herbert House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Bishop Herbert House is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.357 Points relating to the number of positive Reviews for Bishop Herbert House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.8 Target = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Bishop Herbert House?
Reviewer Connection to Bishop Herbert House
Submitted from a Website Submission by J on Saturday 23 April 2016. Relates to April 2016.
Wonderful caring staff. I am always happy to see my husband go here for respite care as he is so well looked after. The accommodation is good although this time there were problems with the Closomat toilet but apart from that this care home is exceptional in the professional care provided. Everyone is always smiling and friendly and nothing is too much trouble for any member of staff.
How likely would you be to recommend Bishop Herbert House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Richard Smith, Marketing Manager at Bishop Herbert House responded to this review on 25 Apr 2016:
Thank you for your kind words about Bishop Herbert House. I hope you were able to resolve the problems with the toilet.
There are currently no Care Home Idol entrants who have performed at Bishop Herbert House