Bishop Herbert House

34 Globe Place, Vauxhall Street, Norwich NR2 2SG
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9.5 23 Reviews
  • Bishop Herbert House, Norwich
Bishop Herbert House is a fourteen-capacity Norwich care home that has been purpose-built to suit the needs of adults with a physical disability.

A comfortable and well-equipped interior includes assisted bathrooms and a number of additional mobility aids, with good access to local amenities and available for respite care.

The aim of a skilled care team is for residents to feel respected and empowered, with all care planned in advance and confidentiality respected.
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Care Provided

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 14 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jasmine Hayhoe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (14)

Bishop Herbert House Reviews (23)

9.5

Bishop Herbert House has a Review Score of 9.5 (9.479) out of 10, based on 7 reviews in the last 2 years.
Over all time Bishop Herbert House has 23 reviews.

Overall Experience
  • 21
  • 2
  • 0
  • 0
  • 0
Date Published
  • 23
  • 2
  • 4
  • 7
  • 16
Reviewer Connection to Bishop Herbert House
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from Rachel K (Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bishop Herbert House is one of the best (rather is) the best care home in Norwich - staff and chefs are the best in Norwich.
All staff are wonderful and friendly and no need is too great. They are pleased to give the best care.
I love all the staff and chefs that are 120%.
Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thanks for your lovely comments Rachel.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from David C (Resident) assisted by family/friend published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made to feel very comfortable. The staff were welcoming, cheerful and well managed. If they were busy and it was the end of their shift, they happily stayed behind to finish the job. The food was well prepared and presented.
It was my first respite break and I was feeling anxious about going.
But my fears were soon allayed.
Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind words about the support you received at Bishop Herbert House.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from J (Wife of Resident) published on 25 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring staff. I am always happy to see my husband go here for respite care as he is so well looked after. The accommodation is good although this time there were problems with the Closomat toilet but apart from that this care home is exceptional in the professional care provided. Everyone
is always smiling and friendly and nothing is too much trouble for any member of staff.
Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind words about Bishop Herbert House. I hope you were able to resolve the problems with the toilet.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Bishop Herbert House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Bishop Herbert House is calculated as follows: ( (61 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Bishop Herbert House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Jasmine

Jasmine Hayhoe

Job Title: Manager Joined: 2014

Hello, I'm Jasmine, the Care Home Manager at Bishop Herbert House. With 17 years of experience in the care industry, I am dedicated to providing a safe, homely and supportive environment for our long-term and respite residents.


My journey in the care sector began 17 years ago as a Care Coordinator for a social care agency. In this role, I quickly realised the importance of first-hand care experience in understanding and meeting the needs of residents. This realisation motivated me to gain direct care experience, and I transitioned to roles where I could engage more closely with residents.


I hold a Level 5 Diploma in Leadership for Health and Social Care. I've spent the last 10 years working at Bishop Herbert House, where I have developed a deep understanding of physical disability and sensory impairment.


My approach is centred around person-centred care. I believe in treating each resident as an individual with unique needs, preferences, and life stories. My Team and I strive to create a homely atmosphere where everyone feels valued.

Mia

Mia Gower

Job Title: Care Lead Joined: 2023

Hello, my name is Mia. I am the Care Lead at Bishop Herbert House, with over five years of experience in the care sector and a level three diploma in Leadership for Adult Health and Social Care, I am deeply passionate about fostering independence and creating a "with, not for" culture at Bishop Herbert House. My approach centres on ensuring that every resident receives person-centred care tailored to their unique needs, preferences, and aspirations.


I have extensive experience in developing in-depth, person-centred care plans, which form the foundation for delivering truly individualised support. As a Care Lead, I also coach and mentor my team to uphold the same high standards, empowering them to prioritize dignity, respect, and autonomy in all aspects of their care.


For me, care is not just about meeting needs—it’s about enriching lives and supporting residents to achieve their fullest potential in a warm and inclusive environment.

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