Sydney House

Brumstead Road, Stalham, Norwich NR12 9BJ

Sydney House is a residential care home owned by NorseCare, offering   professional care and support that is tailored to the personal needs of all residents.

The interior is ideal for individuals with reduced mobility and proves a pleasant place for loved ones to visit, often welcoming entertainers and with a varied activity programmes.

Sydney House is registered with the Care Quality Commission and the team are fully resourced and informed to keep up with care sector developments.

Group: Norse Care (Services) Ltd

Person in charge: Tracy Saunders (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Sydney House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Sydney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Sydney House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.662 for Sydney House is calculated as follows: ( (52 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 71 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.833 Points relating to the number of positive Reviews for Sydney House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Sydney House has a Review Score of 8.5 (8.495) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sydney House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sydney House

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Respite Resident/Service User
    1

Staff were friendly and helpful. Food was plentiful and good.

How likely would you be to recommend Sydney House? Extremely Likely

Overall Standard

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Average Rating:   3.9 out of 5

Richard Smith, Marketing Manager at Sydney House responded to this review on 04 Apr 2018:

Thank you for your kind words about Sydney House.

Sydney House was my Mums home for the final years of her life. She died there on New Year's Eve. Mum has been offered wonderful care and support even to provision of a special chair she could safely be seated in and a hoist in her room. In the final days, she continued to be cared for with both dignity and respect. The staff were amazing. Even though I live some distance away in Devon, I spoke often with the careers who always went the extra mile. Although mum had mixed dementia and was unable to walk, she was still enabled to visit the dining room for meals while she could and the home and her room were always clean and there was never any odour around. Staff checked on her frequently and encouraged liquids. Mums wishes to remain at Sydney house until the end were honoured and I cannot commend this home enough for their excellence of care. They deserve recognition for the superb care they offer. Thank you.

How likely would you be to recommend Sydney House? Extremely Likely

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Average Rating:   5 out of 5

I was only in the home for 10 days. Everybody was very good and helpful. I really enjoyed being here. I really enjoyed the food very much, If I have to go into care, I would certainly like to go back there but I don't know how to sort that out.

How likely would you be to recommend Sydney House? Extremely Likely

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Average Rating:   4.9 out of 5

Richard Smith, Marketing Manager at Sydney House responded to this review on 21 Nov 2017:

Thank you for your kind words about the care and support you received during your short stay at Sydney House. I will ensure we arrange for someone to talk to you about how you could come back to stay with us, if that is your decision.

My Dad moved into Sydney House in July 2016. He has vascular dementia and it was no longer possible for my mum to care for him at home. It was a very distressing time for both my parents who had been married for 60 years. We were anxious about choosing the right home for Dad, but we need not have worried. My Dad settled very quickly at the home and this is a credit to the staff who made him feel so welcome. The standard of care my Dad receives is excellent and it is clear that the staff know him so well, personalising their care and approach to meet his changing needs. My mum regularly spends the day at the home and has her meals with my Dad. The manager told my mum very early on that Sydney House was her home too and that she is welcome anytime. The manager is always visible, warm and friendly and is clearly passionate about ensuring all the residents receive a high standard of care.
My Dad always says that he loves living at Sydney House and how wonderful all the staff are.

How likely would you be to recommend Sydney House? Extremely Likely

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Average Rating:   5 out of 5

The staff at Sydney House have been fantastic, caring for my grandmother who is becoming increasingly confused. She has been treated with dignity and respect and appears happy, relaxed and well cared for. The facilities and location are excellent.

How likely would you be to recommend Sydney House? Extremely Likely

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Average Rating:   4.6 out of 5

Richard Smith, Marketing Manager at Sydney House responded to this review on 24 Mar 2017:

Thank you for your kind words about the care your grandmother is receiving at Sydney House.

Sydney House has a non-sterile, homely feel with a gentle routine to the day for the residents. The lovely staff make it look easy but spring into action if required. My family and I are welcomed at any time to see our mum and although she has limited mobility there seems to be activities for able residents and she looks forward to her weekly visit from her own hairdresser. As her appetite is very poor the catering staff have got to know her needs which is a big help to her well-being. As a family, we would wish to continue to look after her ourselves but her needs are too great for us to do so safely. It was a difficult decision to place mum in care and it has taken a lot of adjusting for both her and us but Sydney House is "home" now and we are most grateful for that.

How likely would you be to recommend Sydney House? Extremely Likely

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Average Rating:   4.5 out of 5

Richard Smith, Marketing Manager at Sydney House responded to this review on 14 Mar 2017:

Thank you for your kind words about the care and support received by your mum at Sydney House. We know it is a difficult decision to move someone into care, so please continue to talk to the care team; they will be happy to help you with any questions you have.

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Bed Vacancies

No Bed Vacancies

posted 26 Apr 2018

Newly decorated and refurbished large rooms are available at Sydney House in the heart of the Norfolk Broads at Stalham. All rooms have an ensuite WC and shower.

Awards / Recognitions

April 2017

October 2012

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sydney House