Sydney House, Norwich, Norfolk
Sydney House, Norwich, Norfolk
Sydney House, Norwich, Norfolk

Sydney House is a residential care home owned by NorseCare, offering   professional care and support that is tailored to the personal needs of all residents.

The interior is ideal for individuals with reduced mobility and proves a pleasant place for loved ones to visit, often welcoming entertainers and with a varied activity programmes.

Sydney House is registered with the Care Quality Commission and the team are fully resourced and informed to keep up with care sector developments.

Group: Norse Care (Services) Ltd

Person in charge: Tracy Saunders (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Sydney House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Sydney House has a Review Score of 9.4 (9.439)

The Review Score of 9.4 (maximum of 10) for Sydney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Sydney House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.814 for Sydney House is calculated as follows: ( (50 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Sydney House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sydney House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sydney House

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Respite Resident/Service User
    1

I was only in the home for 10 days. Everybody was very good and helpful. I really enjoyed being here. I really enjoyed the food very much, If I have to go into care, I would certainly like to go back there but I don't know how to sort that out.

How likely would you be to recommend Sydney House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Sydney House responded to this review on 21 Nov 2017:

Thank you for your kind words about the care and support you received during your short stay at Sydney House. I will ensure we arrange for someone to talk to you about how you could come back to stay with us, if that is your decision.

My Dad moved into Sydney House in July 2016. He has vascular dementia and it was no longer possible for my mum to care for him at home. It was a very distressing time for both my parents who had been married for 60 years. We were anxious about choosing the right home for Dad, but we need not have worried. My Dad settled very quickly at the home and this is a credit to the staff who made him feel so welcome. The standard of care my Dad receives is excellent and it is clear that the staff know him so well, personalising their care and approach to meet his changing needs. My mum regularly spends the day at the home and has her meals with my Dad. The manager told my mum very early on that Sydney House was her home too and that she is welcome anytime. The manager is always visible, warm and friendly and is clearly passionate about ensuring all the residents receive a high standard of care.
My Dad always says that he loves living at Sydney House and how wonderful all the staff are.

How likely would you be to recommend Sydney House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Sydney House have been fantastic, caring for my grandmother who is becoming increasingly confused. She has been treated with dignity and respect and appears happy, relaxed and well cared for. The facilities and location are excellent.

How likely would you be to recommend Sydney House? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Sydney House responded to this review on 24 Mar 2017:

Thank you for your kind words about the care your grandmother is receiving at Sydney House.

My Mum has mixed dementia and frailty and has been a resident at Sydney House over a year now. I am her only daughter and live in Devon. I visit as often as possible and on each occasion attend unannounced and am always amazed at the quality of care. Mum has not always been the easiest of residents as her dementia progresses but is always cared for very well. On my latest visit end Jan 2017, although Mum is mainly bedbound, she was dressed in day clothes. The window was ajar to freshen the room, yet the temperature was adequate. All staff knocked on the door prior to entering, which showed respect. The radio had been put on with a timer, so Mum had some music for a while but not for ages. Staff spoon fed Mum but I was welcomed to do this when I visited. Although busy, staff were happy to access the safe to check the amount of Mums float for sundries for me. Each time I visit I am impressed by the extremely high quality of care offered at Sydney House. Superb!

How likely would you be to recommend Sydney House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Sydney House responded to this review on 20 Mar 2017:

Thank you for your kind words about the care and support your Mum is receiving at Sydney House.

Sydney House has a non-sterile, homely feel with a gentle routine to the day for the residents. The lovely staff make it look easy but spring into action if required. My family and I are welcomed at any time to see our mum and although she has limited mobility there seems to be activities for able residents and she looks forward to her weekly visit from her own hairdresser. As her appetite is very poor the catering staff have got to know her needs which is a big help to her well-being. As a family, we would wish to continue to look after her ourselves but her needs are too great for us to do so safely. It was a difficult decision to place mum in care and it has taken a lot of adjusting for both her and us but Sydney House is "home" now and we are most grateful for that.

How likely would you be to recommend Sydney House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Sydney House responded to this review on 14 Mar 2017:

Thank you for your kind words about the care and support received by your mum at Sydney House. We know it is a difficult decision to move someone into care, so please continue to talk to the care team; they will be happy to help you with any questions you have.

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Awards / Recognitions

April 2017

October 2012

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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