Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 45 Service Users
Other Care Provided
- Day Care
Sydney House is a residential care home owned by NorseCare, offering professional care and support that is tailored to the personal needs of all residents.
The interior is ideal for individuals with reduced mobility and proves a pleasant place for loved ones to visit, often welcoming entertainers and with a varied activity programmes.
Sydney House is registered with the Care Quality Commission and the team are fully resourced and informed to keep up with care sector developments.
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Care Provided by Sydney House
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.
The price(s) shown are provided by the care home. Contact Sydney House for full pricing details and T&Cs.
Contact Sydney House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Norse Care (Services) Ltd
- Private Owned
Person in charge
- Georgina Cook (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (5)
Sydney House Reviews (29)
8.6
Sydney House has a Review Score of 8.6 (8.590) out of 10, based on 4 reviews in the last 2 years.
Over all time Sydney House has 29 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Sydney House
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Review from S H (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card•
Overall Experience
Happy, friendly staff. Friendly atmosphere. Dad is happy and settled, and well looked after. Choice of meals. Sydney House is really home from home. The home is clean and no unpleasant smells.
Happy, friendly staff. Friendly atmosphere. Dad is happy and settled, and well looked after. Choice of meals. Sydney House is really home from home. The home is clean and no unpleasant smells.
↩Reply from Richard Smith, Marketing Manager at Sydney House
Thank you for your kind comments about the care your Dad is receiving at Sydney House.
Review from Graham T (Son of Resident) published on 3 July 2019 Submitted via Website•
Overall Experience
My wife and I are truly pleased that my mum was a resident of Sydney House over the last few months. We honestly believe that she could not have been in more capable hands. The professionalism of all members of staff is only strengthened by their friendliness and willingness to help. All members of...
My wife and I are truly pleased that my mum was a resident of Sydney House over the last few months. We honestly believe that she could not have been in more capable hands. The professionalism of all members of staff is only strengthened by their friendliness and willingness to help. All members of my mums family, her friends and our 2 Newfoundland dogs were always made to feel welcome and nothing ever seemed to be to much trouble there was always someone available for a chat whether it was asking for advice about her care or literally just for a natter
We honestly believe we can never repay the debt of gratitude we owe to all members of management and staff at Sydney House
↩Reply from Richard Smith, Marketing Manager at Sydney House
Thank you for your kind words about the care and support your mum received at Sydney House.
Review from Anne T (Daughter-in-law of Resident) published on 24 April 2019 Submitted via Postal Card•
Overall Experience
Mother in law recently placed at Sydney House.
In that short time, I have witnessed positive things, for example, there is always staff present, the home is very clean and pleasant.
Any queries have always been answered.
Her room is very basic but always presentable.
In that short time, I have witnessed positive things, for example, there is always staff present, the home is very clean and pleasant.
Any queries have always been answered.
Her room is very basic but always presentable.
There appears to be lots of...
Mother in law recently placed at Sydney House.
In that short time, I have witnessed positive things, for example, there is always staff present, the home is very clean and pleasant.
Any queries have always been answered.
Her room is very basic but always presentable.
In that short time, I have witnessed positive things, for example, there is always staff present, the home is very clean and pleasant.
Any queries have always been answered.
Her room is very basic but always presentable.
There appears to be lots of positive energy around.
↩Reply from Richard Smith, Marketing Manager at Sydney House
Thank you for your kind feedback about your positive observations at Sydney House.
Review from A W (Resident / Service User) published on 4 April 2018 Submitted via Review Postal Card•
Overall Experience
Staff were friendly and helpful. Food was plentiful and good.
Staff were friendly and helpful. Food was plentiful and good.
↩Reply from Richard Smith, Marketing Manager at Sydney House
Thank you for your kind words about Sydney House.
Review from Pauline S (Daughter of Resident) published on 23 January 2018 Submitted via Website•
Overall Experience
Sydney House was my Mums home for the final years of her life. She died there on New Year's Eve. Mum has been offered wonderful care and support even to provision of a special chair she could safely be seated in and a hoist in her room. In the final days, she continued to be cared for with both...
Sydney House was my Mums home for the final years of her life. She died there on New Year's Eve. Mum has been offered wonderful care and support even to provision of a special chair she could safely be seated in and a hoist in her room. In the final days, she continued to be cared for with both dignity and respect. The staff were amazing. Even though I live some distance away in Devon, I spoke often with the careers who always went the extra mile. Although mum had mixed dementia and was unable to walk, she was still enabled to visit the dining room for meals while she could and the home and her room were always clean and there was never any odour around. Staff checked on her frequently and encouraged liquids. Mums wishes to remain at Sydney house until the end were honoured and I cannot commend this home enough for their excellence of care. They deserve recognition for the superb care they offer. Thank you.
Review from Margaret H (Respite Resident) published on 21 November 2017 Submitted via Review Postal Card•
Overall Experience
I was only in the home for 10 days. Everybody was very good and helpful. I really enjoyed being here. I really enjoyed the food very much, If I have to go into care, I would certainly like to go back there but I don't know how to sort that out.
I was only in the home for 10 days. Everybody was very good and helpful. I really enjoyed being here. I really enjoyed the food very much, If I have to go into care, I would certainly like to go back there but I don't know how to sort that out.
↩Reply from Richard Smith, Marketing Manager at Sydney House
Thank you for your kind words about the care and support you received during your short stay at Sydney House. I will ensure we arrange for someone to talk to you about how you could come back to stay with us, if that is your decision.
Review from Ve P (Daughter of Resident) published on 17 April 2017 Submitted via Website•
Overall Experience
My Dad moved into Sydney House in July 2016. He has vascular dementia and it was no longer possible for my mum to care for him at home. It was a very distressing time for both my parents who had been married for 60 years. We were anxious about choosing the right home for Dad, but we need not have...
My Dad moved into Sydney House in July 2016. He has vascular dementia and it was no longer possible for my mum to care for him at home. It was a very distressing time for both my parents who had been married for 60 years. We were anxious about choosing the right home for Dad, but we need not have worried. My Dad settled very quickly at the home and this is a credit to the staff who made him feel so welcome. The standard of care my Dad receives is excellent and it is clear that the staff know him so well, personalising their care and approach to meet his changing needs. My mum regularly spends the day at the home and has her meals with my Dad. The manager told my mum very early on that Sydney House was her home too and that she is welcome anytime. The manager is always visible, warm and friendly and is clearly passionate about ensuring all the residents receive a high standard of care.
My Dad always says that he loves living at Sydney House and how wonderful all the staff are.
Review from L P (Granddaughter of Resident) published on 27 March 2017 Submitted via Review Postal Card•
Overall Experience
The staff at Sydney House have been fantastic, caring for my grandmother who is becoming increasingly confused. She has been treated with dignity and respect and appears happy, relaxed and well cared for. The facilities and location are excellent.
The staff at Sydney House have been fantastic, caring for my grandmother who is becoming increasingly confused. She has been treated with dignity and respect and appears happy, relaxed and well cared for. The facilities and location are excellent.
↩Reply from Richard Smith, Marketing Manager at Sydney House
Thank you for your kind words about the care your grandmother is receiving at Sydney House.
Review from C R (Daughter of Resident) published on 16 March 2017 Submitted via Review Postal Card•
Overall Experience
Sydney House has a non-sterile, homely feel with a gentle routine to the day for the residents. The lovely staff make it look easy but spring into action if required. My family and I are welcomed at any time to see our mum and although she has limited mobility there seems to be activities for able...
Sydney House has a non-sterile, homely feel with a gentle routine to the day for the residents. The lovely staff make it look easy but spring into action if required. My family and I are welcomed at any time to see our mum and although she has limited mobility there seems to be activities for able residents and she looks forward to her weekly visit from her own hairdresser. As her appetite is very poor the catering staff have got to know her needs which is a big help to her well-being. As a family, we would wish to continue to look after her ourselves but her needs are too great for us to do so safely. It was a difficult decision to place mum in care and it has taken a lot of adjusting for both her and us but Sydney House is "home" now and we are most grateful for that.
↩Reply from Richard Smith, Marketing Manager at Sydney House
Thank you for your kind words about the care and support received by your mum at Sydney House. We know it is a difficult decision to move someone into care, so please continue to talk to the care team; they will be happy to help you with any questions you have.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Sydney House.
Upcoming Events
There are no upcoming events for Sydney House.
Awards / Recognitions (2)
- 01 Apr 2017Recipient: Norse Care (Services) Ltd
- 27 Oct 2012Recipient: Sydney House
Accreditations
There are no accreditations posted yet for Sydney House.
Meet the Team (1)
Georgina CookJob Title Registered ManagerJoined 2019
I have been part of NorseCare since 2017 and, during that time, have developed a real passion for creating a home where people feel safe, valued and...
I have been part of NorseCare since 2017 and, during that time, have developed a real passion for creating a home where people feel safe, valued and genuinely part of a community.
As Registered Manager, the people are what make the home special to me. I am proud of the warm and welcoming atmosphere we have created, where residents are supported to maintain their independence, make their own choices and enjoy fulfilling lives with dignity and respect.
One of my proudest achievements was working alongside the team to achieve a Good PAMMS inspection in 2024, with seven areas of excellence recognised. For me, this reflects the commitment and compassion of the whole team. I believe that when colleagues feel valued and supported, that comes through in the quality of care they provide.
Building strong relationships with residents and their families is also incredibly important to me. We aim to be open, approachable and responsive, keeping families informed and involved so they can feel confident that their loved one is receiving compassionate, person-centred care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sydney House to verify any information. View our terms and conditions. Sydney House has an Enhanced Service -what an Enhanced Service includes.