Munhaven

Munhaven Close, Mundesley, Norwich NR11 8AR
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9.9 76 Reviews
  • Munhaven, Norwich
Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.
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Care Provided by Munhaven

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Alison Roberts (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Munhaven Reviews (76)

9.9

Munhaven has a Review Score of 9.9 (9.863) out of 10, based on 30 reviews in the last 2 years.
Over all time Munhaven has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Munhaven
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Total of 76, showing 1-20
Review from A C (Next of Kin) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Immediately felt at home and fitted right in. Staff super friendly, experienced and professional, at all times polite and knowledgeable to any question asked. Nothing is too much trouble. All occupants shown patience, kindness, and above all, dignity. Wouldn't hesitate to recommend 100% - visiting is
always encouraged, whatever the time.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you so much for your kind words and recommendation
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Review from M L (Wife of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently, my husband has been admitted to Munhaven Care Home, as unfortunately, I can no longer give him the care at home to meet his needs. At Munhaven, I have nothing but praise for all those to care for their residents. Everyone is so kind, gentle, loving and treated with dignity to all they care
for; nothing is too much trouble. They have patience in abundance. I feel my husband's needs are well catered for and well looked after. I find nothing but kindness given to me and my family when visiting my husband.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you for your very kind words. It is a pleasure to care for your husband
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Review from Kathryn G (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an absolute wonderful care home Munhaven is. My dad became a resident in June and the weight that's been lifted, particularly for my mum is amazing. We feel it's like one happy family and the care provided is outstanding and so obvious to see. Everyone is very caring, compassionate and patient
and all helped to make my dad feel settled and happy very quickly. We know my dad is receiving 24/7 excellent care that he deserves and we will feel eternally grateful to all in Munhaven. Thank you
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you so much for your kind words. It is a pleasure to care for your dad
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Review from A M (Son of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is being looked after so well at
Munhaven. We are so lucky she was able to go there
The whole team are very approachable and answer any questions
ALL the staff genuinely care about the residents
We can not recommend it enough
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you so much for your kind words. It is an absolute pleasure to care for your mother
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Review from A A (Wife of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a week's respite care at Munhaven. Everyone there were very welcoming and caring. Lots of activities and plenty of food! My husband appreciated the suppers! The home was comfortable with small seating areas and garden.
Reply from Shirley Davison, Deputy Manager at Munhaven
It was a pleasure to care for your husband. Thank you so much for you kind review
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Review from Kate M (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad joined the Munhaven community last December. The standard of care is outstanding. The staff are always friendly, upbeat and kind; they are clearly competent and patient. My dad has settled in well and the team has helped him personalise his room. The facility is always clean and tidy and the
food is good. The team organises events and visitors to help entertain the residents, even if my dad doesn't always want to join in ! He is free to live life at his own pace and is happy with his new home. I am so grateful to everyone at Munhaven - knowing that my dad is being well cared for and is safe and happy. Thank you!
Reply from Shirley Davison, Deputy Manager at Munhaven
It is our pleasure to care for your dad. Thank you so much for your kind words.
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Review from Suzan M (Daughter-in-law of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Munhaven is exceptional. The staff are consistently on form, friendly and brilliant with the residents.
She was immobile for a while but the team persevered and continuously included her in all activities and has helped her out of bed to do so. With all this care and encouragement she
is now more mobile and laughing again all credit to this brilliant team.
Reply from Alison Roberts, Manager at Munhaven
Thank you for completing a review for us it is very much appreciated . I will pass your kind comments onto the staff
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Review from Emma M (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This amazing care home goes above and beyond for the residents.. the staff are gentle and attentive to their needs. My mum received constant reassurance in her hardest times.. nothing is too much trouble for mum or our family .. we are always put at ease and and any concerns we have are taken seriously
and dealt with immediately. Mum has never looked so well. She's dressed well, hair done , nails painted (optional) .. she always took pride in her appearance so this is very important to mum.. she s encouraged to join in with the other residents but given a quieter option should she need it.. the staff and managers are second to none .. many of them have been at Munhaven for quite a few years and I'm sure that's down to the home being so well run.. they are always on hand with a cup of tea while we chat to mum.. so very thoughtful. There's a calm at Munhaven that is so lovely .. would absolute recommend Munhaven to any family struggling like we were .
Reply from Alison Roberts, Manager at Munhaven
Thank you taking time to complete a review for Munhaven . I will pass your kind words to the staff.
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Review from R F (Husband of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Munhaven from a larger home my wife's appetite and spirits have returned. This small home provides an exceptional level of care to it's residents. The kindness and tolerance of the staff are remarkable. The atmosphere at Munhaven is warm and welcoming and I look forward to spending time
there with my wife and the smashing staff!
Reply from Alison Roberts, Manager at Munhaven
Thank you for taking time to complete a review for Munhaven, I will forward to the staff your kind words.
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Review from S F (Daughter-in-law of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my mother in law has been excellent in every way. It is great that staff have taken time to get to know who she is and what she likes, even though sometimes she is very confused. The staff are always cheerful and friendly. They take everything in their stride, and always take the
time needed to deliver a high standard of care even when my mother in law is being extremely uncooperative.
When we visit, all the family are looked after. It is pleasant to stay and spend time at Munhaven without feeling like we are intruding.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you so much for your kind words and for taking the time to complete this review for us.
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Review from Fiona H (Daughter-in-law of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Munhaven must be the care home to which all others aspire to be like. They have provided such amazing care for my father-in-law and our entire family and we are so grateful. The entire team are so caring and considerate, nothing is too much trouble. We have been completely overwhelmed by their support
and kindness at such a difficult time. They genuinely care and it shows constantly. From providing us with food and cups of tea to keeping us fully updated and demonstrating a level of care I only dreamt of for my father-in-law. Thank you so much we won't forget you all.
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Review from Howard H (Son of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into this wonderful care home in June 2024 and settled in so quickly as the care staff and management are so kind. Her room is excellent, it's safe, and the garden is perfect to sit and walk in. The meals are simple but perfect. I can totally relax knowing Mum is happy. So pleased for
her when visiting we get an honest welcome and information regarding Mum's wellbeing.
Reply from Alison Roberts, Manager at Munhaven
We really appreciate you taking the time to complete a review for us. I am so pleased that your mum has settled in so quickly. we aim to make the transition from home to Munhaven as smooth and…read more
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Review from Liz K (Wife of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lovely staff, always helpful. The home needs a bit of updating but the facilities are generally good.
Reply from Alison Roberts, Manager at Munhaven
Thank you so much for taking the time to complete a review for us. Your feedback is really important to us. It was a pleasure caring for your husband, especially seeing him join in singing and dancing…read more
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Review from Kaye M (Power of Attorney of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am filling this in having discussed with the resident's sister. Exemplary home, immaculate, bright and cheerful. Cannot fault the dedication of the staff, very much a person-centred approach. All the resident's needs are met. Food excellent, all cooked on premises. The resident's sister requested
that her bedroom armchair be cleaned, instead they replaced with a new (better) chair with a footstool. The ratings have been agreed by the resident's next of kin, whom I represent on behalf of the resident.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you so much for your wonderful review. We pride ourselves on supporting our residents to live the absolute best life they possibly can.
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Review from Caroline M (Daughter-in-law of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has recently had some short respite at Munhaven Care Home and is now a permanent resident there. We have found all of the staff extremely kind and helpful and my mother-in-law has settled in extremely well and this is purely due to every single member of staff supporting her. We were
very anxious about the move to a care home but the team has helped her overcome her anxiety about the move as well as ours.
The care offered is very person-centred and my mother-in-law who has dementia appears to be happy and very well-settled.
The care home itself is clean, bright and welcoming and you can see a lot of effort has been put into the areas for the residence including the outdoor space.
Reply from Alison Roberts, Manager at Munhaven
Thank you for your kind words, I'm glad your mother-in-law has settled in well. I will pass your comments on to the staff.
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Review from Debbie J (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t ask for a better care home for my Mum. Nothing is too much trouble. They genuinely show love, care, respect and support not only to my Mum but myself and my family. The staff are truly wonderful nothing is too much trouble. We were invited to a New Year's Party and honestly, it was amazing.
All the food was home cooked including the bread and pork pies and we were treated like Kings and Queens. They know their residents so well and take into account their interests and needs. The staff bought personalised gifts for Christmas and birthdays. Nothing is too much trouble. My Mum was even taken to the pub with her best friend to enjoy time out.
The staff are very flexible and will adapt and make changes to accommodate the residents. I was so touched to see a poorly resident lying on the settee with a pillow and blanket. Just like you would do at home.
I feel truly blessed my Mum is in such a wonderful care home and I want to thank all the staff from the bottom of my heart.
Reply from Alison Roberts, Manager at Munhaven
Thank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do.
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Review from Jason H (Son of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
the staff are fantastic with my father making him feel like a member of a big family at Munhaven, I could not be more grateful for all they do for my father.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you for taking the time to write such a lovely review, we certainly are one big family at Munhaven.
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Review from G P (Friend of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting Munhaven I found the home welcoming, friendly and the staff were always so polite and helpful. The home was also noticeably clean and tidy. It was a joy to visit my friend in Munhaven.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you so much for taking the time to write such a lovely review.
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Review from Wendy H (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into full-time care with Alzheimer's after seven years of me caring for him. I was very apprehensive. I must say he was so very happy here and ain the last few months of his lif I was so lucky to know how well and loved he was by all the staff. This is such a lovely home and the care
is outstanding. We visited anytime, day or night and we were always welcome.
Outstanding staff and home. Thank you.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you so much for your kind words. Your father was loved by everyone and he is missed every single day. It was a pleasure to care for such a lovely gentleman and to know his wonderful family.
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Review from M M (Granddaughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely atmosphere, plenty of staff around to support visitors as well as people in the care home.
Reply from Shirley Davison, Deputy Manager at Munhaven
Thank you for your kind words. Our aim is to create a home from home for our Munhaven family, we always hope that visitors feel this too.
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Munhaven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Munhaven is calculated as follows: ( (317 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 357 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Munhaven is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (2)

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Alison Roberts

Job Title: Registered Manager Joined: 2011

The team at Munhaven are all passionate about supporting people to lead positive, independent lives by working in the residents’ timescales and reality, which enables them to provide a very personal approach to the care they provide. They are rightly proud of achieving an Outstanding CQC rating and the award for Best Dementia Care Home at the National Dementia Care Awards in 2019. Munhaven has a really good reputation in the local Mundesley community.

Shirley

Shirley Davison

Job Title: Deputy Manager Joined: 1999

Shirley has been with the company since 1999 and holds Level 5 diploma in Leadership within Health and Social Care

Frequently Asked Questions about Munhaven

What types of Care is Munhaven registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Munhaven have?

There are 20 Single Rooms.

What are the Facilities & Services at Munhaven?

Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Munhaven to the centre of Norwich?

17.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Munhaven to verify any information. View our terms and conditions. Munhaven has an Enhanced Service - more info.