Munhaven, Norwich, Norfolk
Munhaven, Norwich, Norfolk
Munhaven, Norwich, Norfolk

Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.

Group: Norse Care (Services) Ltd

Person in charge: Alison Roberts (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Munhaven: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Munhaven has a Review Score of 9.6 (9.642)

The Review Score of 9.6 (maximum of 10) for Munhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Munhaven in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for Munhaven is calculated as follows: ( (166 Excellents x 5) + (20 Goods x 4) ) ÷ 186 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Munhaven is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Munhaven?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Munhaven

  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I have visited several relatives/friends who have been in care homes over the years.
Never have I been in one that is so nice.
Munhaven is warm, clean (none of the usual unpleasant smells) friendly and above all else has the most wonderful atmosphere.
The residents all seem happy and so well cared for and the staff treat them all with knowledge, care, respect and understanding.
This place is outstanding and sets the standard all care homes should try for.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 26 Oct 2017:

Thank you for your lovely comments about Munhaven.

This home is the very best I have seen. I have visited quite a few. All the staff are very caring and they keep the residents very clean. The place does not smell of 'wee' as so many other homes I have seen do smell. They do activities, they go out, somebody comes in and sings with music. Staff are very friendly towards the residents. They have a choice of dinners which are cooked superbly. Staff are friendly to visitors who come in. FANTASTIC PLACE.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, marketing manager at Munhaven responded to this review on 11 Sep 2017:

Thank you for your kind words about Munhaven - we are very proud of the team and the home.

My husband has just spent two weeks in respite care at Munhaven while I visited our son in the USA. It was my husband's second visit and I have been consistently impressed and reassured by the kind and efficient care given by all members of staff to my husband and to me.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Shirley Davison, Deputy Manager at Munhaven responded to this review on 19 May 2017:

Thank you for your kind words.

My very close friend spent 4 days at Munhaven and was looked after by a genuine, caring and compassionate team.
The entire staff are so enthusiastic, friendly and supportive - nothing was ever too much trouble!
The high standard of care shown at Munhaven is so appreciated and their compassion and patience will never be forgotten.
I can totally understand why they won an award for The Top 20 Care Homes in East Anglia - so well deserved!

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

richard smith, marketing manager at Munhaven responded to this review on 25 Apr 2017:

Thank you for your kind comments about the care and support your friend received at Munhaven. We're very proud to win our award too!

I'm very satisfied with his care. The staff are wonderful. they always have time for the residents who seem to be special to them. The home is very clean with a homely, friendly atmosphere. The food is excellent.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alison Roberts, Registered Manager at Munhaven responded to this review on 11 Nov 2016:

Thank you for your comments about the care and support your husband is receiving at Munhaven and for taking time to complete a recommendation card

My husband can only remember walking into the dining room and being greeted by a very friendly man who welcomed him and suggested sharing a table with him, he enjoyed the conversation. He seems to have been happy there and is willing to go again for a week. I have found the staff very friendly and helpful and the atmosphere in the home is happy and caring. A friend who drove us to Munhaven the first time my husband stayed there commented on the loving care with which the residents were treated, she wished her husband had been there.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alison Roberts, Registered Manager at Munhaven responded to this review on 08 Nov 2016:

Thank you for such a wonderful review. We look forward to welcoming your husband back into our home in the near future.

My brother is so happy to be here in Munhaven. He feels safe here which is what he needs. The staff and food is excellent. He would disappear if he had to be moved to another home. I am delighted with the whole situation, knowing my brother is contented and happy once more.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 31 Oct 2016:

Thank you for your kind comments about the care your brother is receiving at Munhaven.

Very caring environment, residents are well cared for. Food good. Happy for my wife to stay there again.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 31 Oct 2016:

Thank you for your kind comments about the care your wife received at Munhaven.

I am very happy here in Munhaven. I feel safe, secured and the staff are excellent and I would not want to be anywhere else.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 25 Oct 2016:

Thank you for your kind words about the care and support you're receiving at Munhaven.

My mother was put into Munhaven on a tempory basis after an operation. This has now become permanent due to her vascular dementia.
We looked at numerous care homes and none came up to Munhaven standards. All of the staff are always happy and make the residents feel at home, they just can't do enough for them. I turn up at various times and is always made welcome. On arrival, the home always smells clean and fresh.
You can have a coffee and stay for lunch if you wish, and I must say the food is superb such a choice. Well done Chef.
There is always something going on for the residence, it can be music on the keyboard or piano, dancing, games, painting. The list goes on.
There is a lovely garden that is totally secure. The care and support my mother receives is second to none, absolutely superb, and all the staff and management are very approachable and will help you out with any queries that you may have.
I feel very lucky to have found a place where my mother is very happy and well looked after.
Thank you everyone.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

richard smith, marketing manager at Munhaven responded to this review on 19 Oct 2016:

Thank you for your kind words about the care and support your mother is receiving at Munhaven and for your comments about all the aspects of the home.

When my husband and I visit my brother in his current care home, we are welcomed at the security door by a staff member and after signing in we are shown to my brother's room or to one of the day areas where he maybe enjoying the facilities i.e TV, music or meals, which we are allowed to sit in with him. He also has a TV in his room. We find that all of the staff, each and everyone, are so kind, caring and thoughtful towards the residents (and visitors) which has made my brother so very happy and secure - he has reiterated this fact to us a lot. It seems to us that staff and residents alike are one happy family which has made an ideal home for my brother, which makes my husband and myself and the rest of his family happy and satisfied that he is in good hands and is happy.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 18 Oct 2016:

Thank you for your kind words about the care provided to your brother at Munhaven, it is our pleasure to welcome you to the home.

My grandfather moved to Munhaven in October 2015 and I can honestly say it's been the best move for him. The staff are truly amazing, kind, loving and attentive to his individual needs, showing him the utmost respect.
Munhaven has an outstanding homely atmosphere, is extremely clean and there is always a friendly welcome to all who visit. I simply cannot thank all concerned for the care they have shown my grandfather. It is the happiest I have known him for years.
A massive thank you to the cook, who's food is produced with love and thought. Delicious!!

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 16 Feb 2016:

Thank you for your kind words about the care your grandfather is receiving at Munhaven and I will make sure I pass on your comments about the food!

My husband and I spent the say with our friend yesterday and a most enjoyable day we had. It was so nice to see such a clean and pleasant place to visit. The management and staff there were a pleasure to spend time with and were so caring not only to the residents but equally to the visitors too. We have been many times and each time is as good as the last. The food was excellent as was the company. The icing on the cake was the local MPs frequent visits. All in all a brilliant day.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 05 Jan 2016:

Thank you for your kind words about the care your friend receives at Munhaven.

The care our relative receives is very professional. She is always clean, comfortable and contented. The staff are always friendly and happy to assist in any way. Cleanliness always seems to a high standard and the food is excellent.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 05 Jan 2016:

Hi, thank you so much for your kind words about the care we provide to your aunt, we're pleased you feel so positive about how she is being looked after.

I am so pleased my husband is now living at Munhaven. They are very good with him and he is happy and content most of the time. The staff are gentle are considerate, they have my vote of thanks. The food, like a 5 star hotel, the cook is very organised, all her team know what they can and cannot do, although the cook is qualified to cook, she cooks with her heart and enjoys presenting those lovely dishes, all with excellent results, not just in appearance but also in flavour. May it all continue. Happy Christmas Munhaven.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 04 Jan 2016:

Thank you for your kind words about the care we provide to your husband at Munhaven and especially your comments about the food and the cook.

I visited Munhaven for their Christmas lunch on Sunday 6th December. The food as always was fantastic. All the staff seem to care so much about the care they provide. It feels like a real home. There were loads of family there for lunch. It was a great atmosphere. Really impressive. The pudding trolley in particular is amazing. So much care, attention and kindness.

How likely would you be to recommend Munhaven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Richard Smith, Marketing Manager at Munhaven responded to this review on 05 Jan 2016:

Hi Norman, thank you so much for your positive and kind review, we're very pleased you took the time to visit and of course, you're welcome to pop in at any time to see us.

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Awards / Recognitions

April 2017

Top 20 Care Homes East of England 2017

Recipient: Munhaven

Date: Saturday 01 Apr 2017

more details

November 2016

2016 National dementia care finalist

Recipient: Munhaven

Date: Thursday 03 Nov 2016

more details

Finalist in National Dementia care awards

Recipient: Munhaven

Date: Wednesday 06 Nov 2013

more details

October 2012

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Munhaven