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Munhaven

Munhaven Close, Mundesley, Norwich, Norfolk NR11 8AR
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Munhaven, Norwich
Munhaven, Norwich
Munhaven, Norwich

Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.

Care Provided by Munhaven

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Contact Munhaven to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hannah Nicols (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (20)

Munhaven Reviews (77)

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9.7

Munhaven has a Review Score of 9.7 (9.730) out of 10, based on 12 reviews in the last 2 years. Over all time Munhaven has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from D H (Daughter of Resident) published on 30 December 2022 Submitted via Postal Card
Overall Experience

My sisters, husband and I visited the home on the Christmas party day. The food was amazing, all homemade and well worth the donation we gave. The staff had worked so hard to provide care, a raffle and tombola, also homemade Christmas cakes and puddings on sale. The staff work hard all year and are extremely friendly, sociable and approachable.

Reply from Alison Roberts, Manager at Munhaven

Thank you for completing a review. We love having our residents and family Christmas parties bringing everyone together is really important to us.

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Review from Steven C (Son-in-law of Resident) published on 30 December 2022 Submitted via Postal Card
Overall Experience

Always good - a very nice atmosphere and the staff are really kind and understanding. If ever we have had any concerns over Mum, these have always been addressed promptly and we are kept in the picture if we are unable to get to see Mum.

Reply from Alison Roberts, Manager at Munhaven

Thank you so much for taking the time to complete a review for us.

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Review from Sally E (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
My mum has now been in Munhaven for just over two and a half years and we are extremely happy with the care she receives, she is always smiling and all the staff are so lovely and caring so we know she is well looked after. Mum went into hospital earlier this year and we were told she was end of life, she looked dreadful after being in there for five days. Munhaven staff were only too happy to have her back and let her have her last days with them surrounded by the people who love and care for her. We went to visit her there the day after she was released and were amazed to see her sitting in a chair, drinking a cup of tea. She is still doing really well which is because of the care she receives, nothing is too much trouble.
Yesterday we went to Munhaven's Christmas party, the food was fantastic with a massive selection of both savoury and desserts and we all had a lovely day.

We would like to wish all the staff a very Happy Christmas and New Year

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to write a review for Munhaven. It was lovely that we could support your mum to return to Munhaven and that she is doing really well under our care.

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Review from Christopher S (Friend of Resident) published on 21 February 2022 Submitted via Website
Overall Experience

I quickly discovered, on my weekly visits to a precious friend at Munhaven during his respite care and later when he became a resident, that the staff are the crowning glory of this outstanding care home. Without exception they are deeply caring and compassionate, taking admirable professional pride in every aspect of their daily work and radiating cheerfulness, patience and warmth. With apparently inexhaustible energy they devote themselves wholeheartedly to the wellbeing of everyone in their care, and nothing is too much trouble for them. This is caring at its very best, a joy to witness and to experience, and members of the staff team at Munhaven deserve medals for their abundant gifts of talent, skill and devotion.

Reply from Alison Roberts, Manager at Munhaven

Thank you for finding time to complete a review. It was an absolute pleasure and privilege caring for such a lovely gentleman.

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Review from Dez S (Son of Resident) published on 24 June 2021 Submitted via Website
Overall Experience

I cannot thank the staff at Munhaven enough for the kind, gentle care they give my mother. I can fault nothing and would recommend Munhaven to everyone in need of compassionate care. I thank you all. When my time comes I hope Munhaven will have a place for me.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words regarding the care your mother receives at Munhaven.

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Review from Frances C (Granddaughter of Resident) published on 24 June 2021 Submitted via Website
Overall Experience

My grandma has been at Munhaven for three years. We live over a hundred miles away, as do my sisters, and it has been very hard not seeing her at my mum's house. However, the staff have been absolutely brilliant, welcoming us all, including my very young children before lockdown. We loved our visits, even were offered the chance to share family meals with her! Since lockdown, we regularly get posts and photos of grandma enjoying herself in the activities or just getting a hug from one of her lovely carers. My mum has changed a lot as she is no longer worried about the responsibility of her own mum, we all appreciate what Munhaven have done for Grandma and for all of us by giving our grandma everything she needs at this time.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your very kind comments about your grandma's care at Munhaven.

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Review from Lesley P (Sister of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

The review is how I found Munhaven Care Home from the last time I actually went inside the home before Covid. I have been visiting my brother through the pandemic, outside visits. Everyone has been kind and helpful. They have all done an excellent job keeping the residents and themselves free from Covid through these long months. My brother is very happy in Munhaven.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your brother is receiving at Munhaven.

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Review from Colin N (Husband of Resident) published on 29 January 2020 Submitted via Postal Card
Overall Experience
A very homely and caring atmosphere. Staff are extremely caring and helpful.

Congratulations on the atmosphere your staff create. You should all be very proud.

Reply from Alison Roberts, Manager at Munhaven

Thank you for your kind response. We are very proud of whole staffing team.

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Review from H D (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience
A very warm welcome from staff. The home has a lovely feel and residents are given excellent care. Nothing is too much trouble. My mother is happy there. Family visits including the dog are welcomed.

A very appealing and varied programme of activities. Excellent all round.

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Review from A M (Friend of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

I visit my former neighbour several times a year and I am delighted to observe the very high standard of care she receives. Her care is a credit to the staff - I have mentally pencilled in that should I require care at any future time, Munhaven will be my first and only choice.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your former neighbour receives at Munhaven.

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Review from C B (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience

The home feels friendly as soon as you walk in. The staff are welcoming and always cheerful. They talk and interact with the residents, always with respect and with awareness of treating everyone kindly. They treat residents with dignity. The staff are well trained and continue with training. The kitchen staff - especially the cook - are amazing with a broad selection of food and lots of choice. There are activities and visitors - the Brownies, a dog to pet, music to join in with. Its a safe, secure environment.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments, re. the care and support provided at Munhaven.

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Review from Martyn W (Son of Resident) published on 3 January 2020 Submitted via Postal Card
Overall Experience

Visiting for Christmas lunch, made very welcome and staff were very helpful and friendly. Nothing is too much trouble, food was great. Thank you all very much for looking after and supporting my mother and father, especially the support for Mum over a year of very difficult times. Happy Christmas and new year to all the staff.

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Review from Alan S (Son of Resident) published on 3 January 2020 Submitted via Postal Card
Overall Experience

My mum has now been at Munhaven for 2 months and I have to say that the home and the staff are fantastic. Nothing is too much trouble and they treat the residents with care and respect at all times. My mum loves it at Munhaven and loves all the staff. The staff, have to, made myself and my brother very welcome when we visit and have made us feel apart of the Munhaven family. A big thank you to the manager and the whole team.

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Review from Margaret W (Wife of Resident) published on 31 December 2019 Submitted via Postal Card
Overall Experience

Since my husband has been a daycare resident he has enjoyed coming to Munhaven. He has also used the home for respite care. Both staff and management do their utmost to help with any issues that I and my husband have. We can not fault in any way their care and support.

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Review from C G (Friend of Resident) published on 31 December 2019 Submitted via Postal Card
Overall Experience

This care home is exceptional, it's a home from home. Wonderful loving staff who take the time with all the residents. 10 out of 10.

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Review from Helen S (Daughter-in-law of Resident) published on 19 December 2019 Submitted via Postal Card
Overall Experience

All the staff have a wonderful quality of caring and understanding of the residents and nothing is too much trouble. Munhaven has a great family atmosphere. The entertainment and activities keep all the residents happy but they also have some lovely quiet places if they need it. My mother-in-law has made some lovely friends.

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Review from Y B (Resident / Service User) published on 18 October 2019 Submitted via Postal Card
Overall Experience

Happy with the care. Staff very friendly and caring. Very helpful. Food very good and tasty.

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Review from B A (Partner of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience

Munhaven has a good reputation, deservedly. My partner has been a resident for seven or eight years and although she is not happy about it, she is very well cared for and looked after and her visitors are always welcomed.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your feedback and kind words about the care and support your partner is receiving at Munhaven.

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Review from Margaret S (Wife of Resident) published on 10 January 2019 Submitted via Website
Overall Experience

The staff at this lovely care home looked after my very sick husband for just 4 weeks before he was transferred to a nursing home nearer to me. The attention and care they showed, not only to him but to all the other residents was exemplary. Munhaven has a lovely warm, homely feeling and the food is fabulous. I would have no hesitation in recommending Munhaven to anyone who needs a safe and loving place for their loved one.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the care and support your husband received during his short stay at Munhaven.

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Review from Leanne H (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience

Munhaven is a caring, lively, amazing place. I couldn't be happier knowing my Mum is living at Munhaven safe and cared for. The staff always make us feel welcome.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your mum is receiving at Munhaven.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 August 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (7)

  • 07 Nov 2019Recipient: Munhaven
  • 28 Feb 2019Recipient: Munhaven
  • 01 Apr 2017Recipient: Munhaven

Accreditations

There are no accreditations posted yet for Munhaven.

Meet the Team (1)

Hannah Nichols
Hannah NicholsJob Title:Home ManagerJoined: 2015

Hi, I’m Hannah, and I am proud and excited to take on the role of Registered Manager here at Munhaven.

I’ve been with Norse Care for over 10 years, starting out as a bank care staff member and have been pleased to have been able to progress through roles such as Team Leader, Coach, and Care Lead across multiple sites, before taking on my first registered manager role last year. My journey has given me the opportunity to support and work alongside staff and residents, always with the goal of making a positive difference in their lives. I have a particular passion for working with people living with dementia.

My previous experience as Manager of a Housing with Care scheme has helped me develop a deep understanding of what it takes to create a warm, supportive environment. I believe in the power of teamwork, and my aim is to ensure everyone is working together towards one shared goal: providing our residents with a meaningful, enriched life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Munhaven to verify any information. View our terms and conditions. Munhaven has an Enhanced Service -more info.