Munhaven

Munhaven Close, Mundesley, Norwich NR11 8AR
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9.9 76 Reviews
  • Munhaven, Norwich
Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Roberts (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Munhaven Reviews (76)

Total of 76, showing 41-60
9.9

Munhaven has a Review Score of 9.9 (9.863) out of 10, based on 30 reviews in the last 2 years. Over all time Munhaven has 76 reviews.

Overall Experience

  • 71
  • 4
  • 1
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Date Published

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Review from Steven C (Son-in-law of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always good - a very nice atmosphere and the staff are really kind and understanding. If ever we have had any concerns over Mum, these have always been addressed promptly and we are kept in the picture if we are unable to get to see Mum.

Reply from Alison Roberts, Manager at Munhaven

Thank you so much for taking the time to complete a review for us.

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Review from Sally E (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Munhaven for just over two and a half years and we are extremely happy with the care she receives, she is always smiling and all the staff are so lovely and caring so we know she is well looked after. Mum went into hospital earlier this year and we were told she was end of life,
she looked dreadful after being in there for five days. Munhaven staff were only too happy to have her back and let her have her last days with them surrounded by the people who love and care for her. We went to visit her there the day after she was released and were amazed to see her sitting in a chair, drinking a cup of tea. She is still doing really well which is because of the care she receives, nothing is too much trouble.
Yesterday we went to Munhaven's Christmas party, the food was fantastic with a massive selection of both savoury and desserts and we all had a lovely day.
We would like to wish all the staff a very Happy Christmas and New Year

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking the time to write a review for Munhaven. It was lovely that we could support your mum to return to Munhaven and that she is doing really well under our care.

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Review from Christopher S (Friend of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I quickly discovered, on my weekly visits to a precious friend at Munhaven during his respite care and later when he became a resident, that the staff are the crowning glory of this outstanding care home. Without exception they are deeply caring and compassionate, taking admirable professional pride
in every aspect of their daily work and radiating cheerfulness, patience and warmth. With apparently inexhaustible energy they devote themselves wholeheartedly to the wellbeing of everyone in their care, and nothing is too much trouble for them. This is caring at its very best, a joy to witness and to experience, and members of the staff team at Munhaven deserve medals for their abundant gifts of talent, skill and devotion.

Reply from Alison Roberts, Manager at Munhaven

Thank you for finding time to complete a review. It was an absolute pleasure and privilege caring for such a lovely gentleman.

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Review from Dez S (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Munhaven enough for the kind, gentle care they give my mother. I can fault nothing and would recommend Munhaven to everyone in need of compassionate care. I thank you all. When my time comes I hope Munhaven will have a place for me.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words regarding the care your mother receives at Munhaven.

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Review from Frances C (Granddaughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Munhaven for three years. We live over a hundred miles away, as do my sisters, and it has been very hard not seeing her at my mum's house. However, the staff have been absolutely brilliant, welcoming us all, including my very young children before lockdown. We loved our visits,
even were offered the chance to share family meals with her! Since lockdown, we regularly get posts and photos of grandma enjoying herself in the activities or just getting a hug from one of her lovely carers. My mum has changed a lot as she is no longer worried about the responsibility of her own mum, we all appreciate what Munhaven have done for Grandma and for all of us by giving our grandma everything she needs at this time.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your very kind comments about your grandma's care at Munhaven.

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Review from Lesley P (Sister of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review is how I found Munhaven Care Home from the last time I actually went inside the home before Covid. I have been visiting my brother through the pandemic, outside visits. Everyone has been kind and helpful. They have all done an excellent job keeping the residents and themselves free from Covid
through these long months. My brother is very happy in Munhaven.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your brother is receiving at Munhaven.

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Review from Colin N (Husband of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely and caring atmosphere. Staff are extremely caring and helpful.
Congratulations on the atmosphere your staff create. You should all be very proud.

Reply from Alison Roberts, Manager at Munhaven

Thank you for your kind response. We are very proud of whole staffing team.

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Review from H D (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome from staff. The home has a lovely feel and residents are given excellent care. Nothing is too much trouble. My mother is happy there. Family visits including the dog are welcomed.
A very appealing and varied programme of activities. Excellent all round.

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Review from A M (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my former neighbour several times a year and I am delighted to observe the very high standard of care she receives. Her care is a credit to the staff - I have mentally pencilled in that should I require care at any future time, Munhaven will be my first and only choice.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your former neighbour receives at Munhaven.

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Review from C B (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home feels friendly as soon as you walk in. The staff are welcoming and always cheerful. They talk and interact with the residents, always with respect and with awareness of treating everyone kindly. They treat residents with dignity. The staff are well trained and continue with training. The kitchen
staff - especially the cook - are amazing with a broad selection of food and lots of choice. There are activities and visitors - the Brownies, a dog to pet, music to join in with. Its a safe, secure environment.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments, re. the care and support provided at Munhaven.

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Review from Martyn W (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting for Christmas lunch, made very welcome and staff were very helpful and friendly. Nothing is too much trouble, food was great. Thank you all very much for looking after and supporting my mother and father, especially the support for Mum over a year of very difficult times. Happy Christmas and
new year to all the staff.

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Review from Alan S (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at Munhaven for 2 months and I have to say that the home and the staff are fantastic. Nothing is too much trouble and they treat the residents with care and respect at all times. My mum loves it at Munhaven and loves all the staff. The staff, have to, made myself and my brother very
welcome when we visit and have made us feel apart of the Munhaven family. A big thank you to the manager and the whole team.

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Review from Margaret W (Wife of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been a daycare resident he has enjoyed coming to Munhaven. He has also used the home for respite care. Both staff and management do their utmost to help with any issues that I and my husband have. We can not fault in any way their care and support.

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Review from C G (Friend of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is exceptional, it's a home from home. Wonderful loving staff who take the time with all the residents. 10 out of 10.

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Review from Helen S (Daughter-in-law of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have a wonderful quality of caring and understanding of the residents and nothing is too much trouble. Munhaven has a great family atmosphere. The entertainment and activities keep all the residents happy but they also have some lovely quiet places if they need it. My mother-in-law has
made some lovely friends.

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Review from Y B (Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care. Staff very friendly and caring. Very helpful. Food very good and tasty.

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Review from B A (Partner of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven has a good reputation, deservedly. My partner has been a resident for seven or eight years and although she is not happy about it, she is very well cared for and looked after and her visitors are always welcomed.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your feedback and kind words about the care and support your partner is receiving at Munhaven.

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Review from Margaret S (Wife of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this lovely care home looked after my very sick husband for just 4 weeks before he was transferred to a nursing home nearer to me. The attention and care they showed, not only to him but to all the other residents was exemplary. Munhaven has a lovely warm, homely feeling and the food is
fabulous. I would have no hesitation in recommending Munhaven to anyone who needs a safe and loving place for their loved one.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the care and support your husband received during his short stay at Munhaven.

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Review from Leanne H (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Munhaven is a caring, lively, amazing place. I couldn't be happier knowing my Mum is living at Munhaven safe and cared for. The staff always make us feel welcome.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care and support your mum is receiving at Munhaven.

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Review from Kathy M (Partner of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again my partner has spent a fantastic week with the lovely staff and residents at Munhaven.
Thank you all for looking after us both so well and including us in your special events which makes us feel valued and part of the Munhaven family.
He returned home yesterday in fine form, happy to be
home but obviously delighted with his stay with you.
Thank you all very much for making his time away from home such a positive experience!!

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words of support for your partner's short respite stay at Munhaven.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Munhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Munhaven is calculated as follows: ( (317 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 357 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Munhaven is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (2)

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Alison Roberts

Job Title: Registered Manager

Joined: 2011

The team at Munhaven are all passionate about supporting people to lead positive, independent lives by working in the residents’ timescales and reality, which enables them to provide a very personal approach to the care they provide. They are rightly proud of achieving an Outstanding CQC rating and the award for Best Dementia Care Home at the National Dementia Care Awards in 2019. Munhaven has a really good reputation in the local Mundesley community.

Shirley

Shirley Davison

Job Title: Deputy Manager

Joined: 1999

Shirley has been with the company since 1999 and holds Level 5 diploma in Leadership within Health and Social Care

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Munhaven to verify any information. View our terms and conditions. Munhaven has an Enhanced Service - more info.