Munhaven

Munhaven Close, Mundesley, Norwich NR11 8AR
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9.9 76 Reviews
  • Munhaven, Norwich
Munhaven is a comfortable residential and dementia care environment, purpose-built for its residents' needs and staffed by qualified and friendly carers.

The team go to great effort to ensure that each resident feels they have their personal needs met, at the same time as respecting privacy, dignity and personal freedoms.

A secure garden area includes a water feature, outdoor seating and a gazebo, while there is much to enjoy in terms of activities and entertainments within the home itself.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Roberts (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Munhaven Reviews (76)

Total of 76, showing 61-76
9.9

Munhaven has a Review Score of 9.9 (9.863) out of 10, based on 30 reviews in the last 2 years. Over all time Munhaven has 76 reviews.

Overall Experience

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Review from Allison E (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go and visit Mum, I am amazed at how happy and engaged the residents, that can be, are. There is always something organised every day, to stimulate and entertain them. All the staff are well trained and so caring and they treat each person with respect and as individuals. The chef does
a brilliant job providing nutritious meals and cooks a beautiful birthday cake for each birthday or special occasion. The staff work as a great team, supporting each other. I am so pleased that we found such a special home from home for Mum to spend the rest of her days in comfort and safety.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your heartfelt and complimentary feedback on the care and support your mum is receiving at Munhaven.

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Review from Alan G (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the death of my mother, I went to the care home to see my father. The carers took my father to his room and told him about my mother's death because I was too emotional.
On the day of my mother's funeral, three carers brought my dad to the burial and looked after him all day. The work they did that
day was very much appreciated.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the support given to you and your father at this sad time. Please accept our condolences for your loss.

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Review from K L (Cousin of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several relatives/friends who have been in care homes over the years.
Never have I been in one that is so nice.
Munhaven is warm, clean (none of the usual unpleasant smells) friendly and above all else has the most wonderful atmosphere.
The residents all seem happy and so well cared
for and the staff treat them all with knowledge, care, respect and understanding.
This place is outstanding and sets the standard all care homes should try for.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your lovely comments about Munhaven.

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Review from Lynne W (Daughter-in-law of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the very best I have seen. I have visited quite a few. All the staff are very caring and they keep the residents very clean. The place does not smell of 'wee' as so many other homes I have seen do smell. They do activities, they go out, somebody comes in and sings with music. Staff are
very friendly towards the residents. They have a choice of dinners which are cooked superbly. Staff are friendly to visitors who come in. FANTASTIC PLACE.

Reply from Richard Smith, marketing manager at Munhaven

Thank you for your kind words about Munhaven - we are very proud of the team and the home.

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Review from E C (Partner of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent two weeks in respite care at Munhaven while I visited our son in the USA. It was my husband's second visit and I have been consistently impressed and reassured by the kind and efficient care given by all members of staff to my husband and to me.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you for your kind words.

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Review from Anna W (Friend of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very close friend spent 4 days at Munhaven and was looked after by a genuine, caring and compassionate team.
The entire staff are so enthusiastic, friendly and supportive - nothing was ever too much trouble!
The high standard of care shown at Munhaven is so appreciated and their compassion and
patience will never be forgotten.
I can totally understand why they won an award for The Top 20 Care Homes in East Anglia - so well deserved!

Reply from richard smith, marketing manager at Munhaven

Thank you for your kind comments about the care and support your friend received at Munhaven. We're very proud to win our award too!

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Review from Phyllis P (Wife of Resident) assisted by family/friend published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with his care. The staff are wonderful. they always have time for the residents who seem to be special to them. The home is very clean with a homely, friendly atmosphere. The food is excellent.

Reply from Alison Roberts, Registered Manager at Munhaven

Thank you for your comments about the care and support your husband is receiving at Munhaven and for taking time to complete a recommendation card

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Review from Paddie S (Wife of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband can only remember walking into the dining room and being greeted by a very friendly man who welcomed him and suggested sharing a table with him, he enjoyed the conversation. He seems to have been happy there and is willing to go again for a week. I have found the staff very friendly and helpful
and the atmosphere in the home is happy and caring. A friend who drove us to Munhaven the first time my husband stayed there commented on the loving care with which the residents were treated, she wished her husband had been there.

Reply from Alison Roberts, Registered Manager at Munhaven

Thank you for such a wonderful review. We look forward to welcoming your husband back into our home in the near future.

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Review from Graham M (Husband of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring environment, residents are well cared for. Food good. Happy for my wife to stay there again.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care your wife received at Munhaven.

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Review from F R (Sister of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is so happy to be here in Munhaven. He feels safe here which is what he needs. The staff and food is excellent. He would disappear if he had to be moved to another home. I am delighted with the whole situation, knowing my brother is contented and happy once more.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind comments about the care your brother is receiving at Munhaven.

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Review from A B (Resident) assisted by family/friend published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here in Munhaven. I feel safe, secured and the staff are excellent and I would not want to be anywhere else.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the care and support you're receiving at Munhaven.

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Review from Paul W (Son of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was put into Munhaven on a tempory basis after an operation. This has now become permanent due to her vascular dementia.
We looked at numerous care homes and none came up to Munhaven standards. All of the staff are always happy and make the residents feel at home, they just can't do enough
for them. I turn up at various times and is always made welcome. On arrival, the home always smells clean and fresh.
You can have a coffee and stay for lunch if you wish, and I must say the food is superb such a choice. Well done Chef.
There is always something going on for the residence, it can be music on the keyboard or piano, dancing, games, painting. The list goes on.
There is a lovely garden that is totally secure. The care and support my mother receives is second to none, absolutely superb, and all the staff and management are very approachable and will help you out with any queries that you may have.
I feel very lucky to have found a place where my mother is very happy and well looked after.
Thank you everyone.

Reply from richard smith, marketing manager at Munhaven

Thank you for your kind words about the care and support your mother is receiving at Munhaven and for your comments about all the aspects of the home.

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Review from Clare W (Granddaughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather moved to Munhaven in October 2015 and I can honestly say it's been the best move for him. The staff are truly amazing, kind, loving and attentive to his individual needs, showing him the utmost respect.
Munhaven has an outstanding homely atmosphere, is extremely clean and there is always
a friendly welcome to all who visit. I simply cannot thank all concerned for the care they have shown my grandfather. It is the happiest I have known him for years.
A massive thank you to the cook, who's food is produced with love and thought. Delicious!!

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the care your grandfather is receiving at Munhaven and I will make sure I pass on your comments about the food!

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Review from J D (Friend of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I spent the say with our friend yesterday and a most enjoyable day we had. It was so nice to see such a clean and pleasant place to visit. The management and staff there were a pleasure to spend time with and were so caring not only to the residents but equally to the visitors too. We
have been many times and each time is as good as the last. The food was excellent as was the company. The icing on the cake was the local MPs frequent visits. All in all a brilliant day.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the care your friend receives at Munhaven.

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Review from Elaine H (Niece of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our relative receives is very professional. She is always clean, comfortable and contented. The staff are always friendly and happy to assist in any way. Cleanliness always seems to a high standard and the food is excellent.

Reply from Richard Smith, Marketing Manager at Munhaven

Hi, thank you so much for your kind words about the care we provide to your aunt, we're pleased you feel so positive about how she is being looked after.

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Review from Edna W (Wife of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my husband is now living at Munhaven. They are very good with him and he is happy and content most of the time. The staff are gentle are considerate, they have my vote of thanks. The food, like a 5 star hotel, the cook is very organised, all her team know what they can and cannot do,
although the cook is qualified to cook, she cooks with her heart and enjoys presenting those lovely dishes, all with excellent results, not just in appearance but also in flavour. May it all continue. Happy Christmas Munhaven.

Reply from Richard Smith, Marketing Manager at Munhaven

Thank you for your kind words about the care we provide to your husband at Munhaven and especially your comments about the food and the cook.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Munhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Munhaven is calculated as follows: ( (317 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 357 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Munhaven is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (2)

No image found

Alison Roberts

Job Title: Registered Manager

Joined: 2011

The team at Munhaven are all passionate about supporting people to lead positive, independent lives by working in the residents’ timescales and reality, which enables them to provide a very personal approach to the care they provide. They are rightly proud of achieving an Outstanding CQC rating and the award for Best Dementia Care Home at the National Dementia Care Awards in 2019. Munhaven has a really good reputation in the local Mundesley community.

Shirley

Shirley Davison

Job Title: Deputy Manager

Joined: 1999

Shirley has been with the company since 1999 and holds Level 5 diploma in Leadership within Health and Social Care

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Munhaven to verify any information. View our terms and conditions. Munhaven has an Enhanced Service - more info.