Harker House, Norwich, Norfolk
Harker House, Norwich, Norfolk
Harker House, Norwich, Norfolk

Harker House care home has been purpose built in the village of Long Stratton to provide residential care to 35 people over 65-years-old. The home includes a special secure unit for residents living with dementia.

Residents are invited to personalise their furnished room which also contains an emergency call bell system, fire alarm system and TV socket.

The home has adapted baths and showers, a payphone (although residents can choose to have a telephone point in their room), a hairdressing room and a secure garden.

The home prides itself on its friendly and welcoming environment and all residents have a key worker who works on the individual’s personal care plan, which is continuously reviewed so residents’ choices, interests and hobbies are all accounted for.

Group: Norse Care (Services) Ltd

Person in charge: Susan Barker (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Harker House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Harker House has a Review Score of 9.7 (9.728)

The Review Score of 9.7 (maximum of 10) for Harker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Harker House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.728 for Harker House is calculated as follows: ( (143 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 191 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harker House is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harker House?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harker House

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

My mother liked it there from the time she went in for respite and I am pleased to say it has not changed. The staff are very good and caring. I can find no fault with them or the place.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at Harker House responded to this review on 17 Nov 2017:

Thank you for your kind words about the care your mum received at Harker House.

Whenever I went to visit my nan, the staff were very friendly and welcoming and my nan always seemed happy here. Not only did the staff care for my nan, they always had a good sense of humour which she loved and the high level of care she received in her last few weeks of life was fantastic and you could feel how fond of her they all were.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Harker House responded to this review on 15 Sep 2017:

Thank you for taking the time to write about the care and support your nan received while she lived at Harker House. Please accept our condolences for your loss.

I have always found the staff very friendly and helpful.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at Harker House responded to this review on 15 Sep 2017:

Thank you for your kind comments about the team at Harker House.

Can't thank the staff enough for the kindness they showed to my mum, especially when she fell over. The manager and her deputy stayed with her until the ambulance arrived after such a long wait, but truly blessed mum was able to come back and spend her last days with everyone at Harker House.

Thank you very much.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 15 Sep 2017:

Thank you for your kind words about the care and support your mum received at Harker House. Please accept our condolences for your loss.

My close friend lived at Harker House for three and a half years, she loved it and classed it as her home. The staff are what make the home and she classed them as her friends. She loved her music and staff always kept her entertained with music, singing, dancing and day trips out to the beach or shopping. Towards the end, she wanted to return back "home" from hospital to spend her last few days and pass away with her friends (carers) and family around her. Staff did excellent end of life care and treated her with dignity, respect and person centred. I will miss going into Harker House to visit her and seeing all the smiles from the staff who do such a fantastic job. Harker House is beyond the best care home for caring staff I have ever had the privilege to visit.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I stayed at Harker House for 5 weeks while my home got decorated and carers put in place to look after me.
I was nervous about going into a care home at first but the home itself is smashing and the carers looked after me so well.
It's clean, bright and all the residents were lovely to me.
The food was very good and if I wanted something, the nice cook made it for me.
I can't thank the staff enough for making my stay so welcoming.
The bingo was always a laugh with the funny carers calling out the numbers.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 09 Aug 2017:

Thank you for your lovely comments about your stay at Harker House. You are welcome to come and stay with us again in the future.

I have been here 3 weeks for respite, today I go home. The carers have looked after me very well, nothing is too much effort, the food is nice.
The home is clean and tidy, I am pleased to go back home to my cat but sad to leave this lovely place.
Maybe one day in the future I will be lucky enough to come back.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 31 May 2017:

Thank you for your kind words about your short stay and we would welcome you to come back in the future.

My mother died this week after spending 2 years at care home. While there she was very happy, she loved the staff and they were excellent in their care. She was in hospital near the end but asked to go home, by that she meant care home. The carers used to sit with her while we took a break.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 25 May 2017:

Thank you for taking the time to send this review at such a sad time for you and your family and thank you for your kind words. Our condolences for your loss.

My father has been treated with care and compassion in what has been a difficult and challenging time in his life and that of his family.
The family has been made welcome and nothing was too much trouble for the carers.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at Harker House responded to this review on 09 May 2017:

Thank you for your kind words about the care your father is receiving at Harker House.

The home is so very welcoming. All the staff are so warm at heart and always have a smiling face upon arrival.
The place feels more like a homely home rather than a care home and is always a pleasure to visit.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 03 May 2017:

Thank you for your lovely comments about the team and home at Harker House

My mother lived at Harker House for 3 years. Upon every weekly visit, we were greeted to a smile and warm atmosphere from the wonderful carers.
My mother was always treated with dignity, respect, love and warmth. She loved the daily activities, especially the mobile pet zoo that often visits and weekly trips to the hairdressers upstairs. When the stage came that she was towards the end, the care staff did anything they could to support us. Mother was very well looked after. We highly recommend Harker House - such a wonderful home!

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Harker House responded to this review on 26 Apr 2017:

Thank you for your kind words about the care and support your mother received at Harker House. Please accept our condolences for your loss.

Very good. The carers look after me very well.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 24 Mar 2017:

Thank you for your kind words about the Care you're receiving at Harker House.

My mother came into Harker House early summer 2015. Since that date, she has been treated with dignity and kindness by all the staff. They encourage her to join in with activities but always respect her wishes. Because there is little turnover of staff, she feels safe. When hospitalised recently, she couldn't wait to get back home to them.

We have always felt included in her care and staff are always ready and happy to discuss any concerns. When my "turn" comes, I hope that I am as lucky.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 24 Mar 2017:

Thank you for your kind words about the care your mother is receiving at Harker House. Nice to hear she wanted to return to her 'home' after the hospital.

I love my care happy hotel home. My carers are first class, I love them all, they are here for me day and night whenever I need them. If wasn't for my carers I wouldn't be walking and talking and they sorted my water works out for me. The lady of the house and all of them are happy, smiling carers and that makes me happy. I can go to bed happy and sleep wonderfully.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 14 Mar 2017:

Thank you for your lovely comments about the care and support you receive at Harker House - they certainly made us all smile!

Over the past four years of my mother being in residence, she has, in my opinion, received excellent support and care. Nothing seems to be too much trouble from the staff and the end of her life was treated with a great deal of kindness and dignity.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother lived here for the last four years of her life. She was happy and very well cared for. She was encouraged to do as much as she could, gently and patiently. The staff are excellent: friendly, caring and conscientious. My sister and I were always greeted and made to feel welcome.

How likely would you be to recommend Harker House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Harker House responded to this review on 31 Aug 2016:

Thank you for your kind words about the care and support given to your mother at Harker House. Please accept our condolences for your loss.

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Awards / Recognitions

April 2017

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Harker House