Harker House

The care and attention our friend is receiving is second to none. The staff at Harker House really do go the extra mile.

Grandad came to Harker House during the Lockdown in 2020 and it was hard because of the restrictions to visitors but the staff were wonderful and made Grandad really welcome and gave him much reassurance during his time at Harker House was really well cared for and seemed happy. Every time our family visited Grandad and the residents they were always treated very well and with dignity. I am very grateful to all of the staff for everything they did for my Grandad. It is a really nice home.

I recently lost someone very special to me who had been a resident with dementia of Harker House for four and a half years. I cannot stress enough how grateful I am to the amazing staff who cared for her during that time. Nothing was ever too much trouble to them, the standard of care she received was incredible, and the communication with me during such trying times was superb. I was able to spend time with her during her last days and the level of respect, dignity and tenderness from the staff to not only her, but to me also, was exceptional. Thank you to everyone at Harker House, you are truly wonderful!

If I had to rate Harker House it gets 110% from us. Excellent care home.

My mum was moved from a private home costing over £1000 a week to a council-funded dementia bed at Harker House several months ago. Not knowing what to expect from a care home, I had previously accepted many issues around monitoring her care as inevitable due to the pressures of the pandemic. In fact, Mum’s time at Harker House has shown me that her care can be monitored down to the smallest detail. The staff at Harker House keep detailed records of my mum's care on handheld devices and are happy to share these details with me. I have been really impressed with the care given to Mum at Harker House and the professional attitude displayed by the staff. The staff are always keen to learn more about her to make sure her needs are fully catered for. In short, not all care homes are created equal and I would wholeheartedly recommend Harker House and the excellent management style displayed by the manager and her lovely team. I feel really reassured that mum is receiving the best care available.

Mum moved into Harker House in September 2021. Since she arrived she has been warmly welcomed and after a shaky start whilst she adapted to her new surroundings, she now couldn't be happier. There is not a time when Mum doesn't praise the high level of care she receives and has built really strong relationships with staff. She truly feels safe and secure and says she doesn't have to worry about anything. Her personalised care includes her newspaper being delivered every day, hairdresser weekly and poached eggs for breakfast. She often thinks she is in a hotel! The manager is brilliant and keeps us updated regularly with any changes and I feel the communication from all staff is excellent. Anytime we have taken Mum out she is welcomed back so warmly with friendly faces and hugs (when Covid allows). As a healthcare professional myself I have high standards and I think Harker House has lived up to every expectation and our family couldn't be more relieved and happy.

I wouldn't hesitate to recommend Harker House to anyone who needs residential care.

Sadly my mother died on April 29th 2021 (at age 100) having been living at Harker House for almost two years. I cannot fault her care throughout her stay at Harker House. The staff are wonderful, caring and compassionate, creating a family-friendly atmosphere for all the residents. It is only when you visit you realise caring is a vocation, not just a job. As my mother's health deteriorated with advancing dementia her care plan was adjusted to match her needs. This made her final days as happy and fulfilled as possible. Thank you all at Harker House.

My nan has been a resident just over a year now and loves the home as she chose to live at Harker House. The staff are amazing and look after Nan very well. Nan settled very quickly there. The staff have been great in the current covid situation and have kept the residents happy throughout and us relatives too, doing lots of facetime and window visits when allowed. Nan recently celebrated her 100th birthday. The staff made her birthday very special and gave her a lovely day.

My father was a resident at Harker House for over 5 years, he has always been treated with care and consideration. The activities were varied and he enjoyed them, especially visits from the children of a Charity. The last year at Harker House was difficult as he lost his sight and hearing. My father passed away on 5th November. He was cared for extremely well up until his passing.

We phoned and spoke to the Manager and arranged an appointment, I think it was that afternoon. We were very impressed with the general layout of the place and the general ambience. My sister was in in about 10 days and loved it. The other residents and the staff made her very welcome, and I know she wished she had moved in sooner.

I express my complete gratitude for the care given to my grandmother. A truly comfortable and happy environment with exceptional staff.

My nan was in the care of Harker House for just about a year, we can’t thank them enough as a family the love and care that she was given, we went to take her home and she told us she was home and wanted to go back so that’s how friendly they are. I would always recommend them to anyone who needs respite or to stay full time. Thank you to the managers and all the staff at Harker House.

In the short time, my dad spent here - he was very well looked after.

My mother who died on 25th April at 100+ years of age received excellent care during the four years she lived at Harker House. The staff was all very caring and when we visited, we as a family, always received a very warm welcome and we shall miss the weekly visits, not only to see Mum but our chats with all the staff. We felt like part of the care home family. I cannot speak too highly of them all. They are wonderful!

Harker House is so lovely. I had a bad experience with trying to find a home for my Mother; with no success, how I wish, I had found Harker House. It is so warm every staff member is so friendly it is so clean and smells so lovely. I am so impressed; such amazing care is given to everyone. I cannot praise them enough, well done.

My mother has been a resident at Harker House for two years and four months, up to her death at the end of January 2020. I cannot speak too highly of the care she received during that time. With assessments of her health needs, likes and dislikes and personal choices, the care given was tailor-made for her. She was helped and encouraged to join in activities that she was interested in and loved some of the games and entertainment. The staff were patient, kind and had a great sense of humour. Mum felt happy and secure. Sadly, when her health deteriorated, two carers were needed for some care and much more intensive care was needed and given. She was and we are so grateful for that and the quality of life given for her last two years.

Safety was excellent. Shame mum was not able to stay. Thank you.

Being an extravert, I immediately attempted to fit in and I was accepted by 90% of workers and residents. I would not hesitate to come back again if the need ever arose again in the future.

We cannot over-state the excellent care that Mum received at Harker House. She was a very "private" lady, but the staff went out of their way to make her feel comfortable. So much so, that she looked on them as an extension of her own family.