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Harker House

Flower Pot Lane, Long Stratton, Norwich, Norfolk NR15 2TS
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Harker House, Norwich
Harker House, Norwich
Harker House, Norwich

Harker House care home has been purpose built in the village of Long Stratton to provide residential care to 35 people over 65-years-old. The home includes a special secure unit for residents living with dementia.

Residents are invited to personalise their furnished room which also contains an emergency call bell system, fire alarm system and TV socket.

The home has adapted baths and showers, a payphone (although residents can choose...  

Care Provided by Harker House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,050 - £1,366£1,050 - £1,366
Residential Dementia Care£1,050 - £1,366£1,050 - £1,366

Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.

Contact Harker House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Paul Coleman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (4)

Harker House Reviews (90)

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9.7

Harker House has a Review Score of 9.7 (9.725) out of 10, based on 14 reviews in the last 2 years. Over all time Harker House has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from Alan C (Son-in-law of Resident) published on 9 July 2019 Submitted via Postal Card
Overall Experience

Excellent management and staff always to help whenever requested.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind review of Harker House.

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Review from Jennifer C (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card
Overall Experience
I can't praise this care home enough.

The staff are welcoming, caring and friendly. The management are the same, door to the office always open. Mum was always treated with respect and dignity as was I, her daughter.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind thoughts about the care and support you and your mum received at Harker House.

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Review from Deborah C (Friend of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience

Premises are clean and well kept, rooms bright. Staff friendly and approachable. Staff mindful of residents' needs and capabilities, sometimes under difficult circumstances and complex requirements.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about Harker House.

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Review from W L (Nephew of Resident) published on 28 January 2019 Submitted via Postal Card
Overall Experience

The staff are happy to discuss any issues or concerns I may have, and my aunt seems well cared for.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about your aunt's care and support at Harker house.

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Review from Kathie H (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card
Overall Experience
My father has been a resident in Harker House for several years. He has vascular dementia but has always been treated with good care, dignity and kindness.
He is not ambulant and cannot feed himself but staff are gentle and helpful. He looks well and is comfortable.
Any concerns are quickly sorted by management. If ill a doctor or practice nurse are called. Good procedures are in place to keep family informed.

I cannot praise the care of most of the staff too highly.

Reply from Richard Lain-Smith, Marketing Manager at Harker House

Thank you for your lovely, thoughtful review of the team at Harker House.

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Review from T N (Respite Resident) published on 20 August 2018 Submitted via Postal Card
Overall Experience

I have stayed here for respite care. I made the decision to stay but my social worker wanted me to go home to give it a try. The home at Harker is a home. The staff have been so kind and allowed me to come out of my shell. The care I got was first class and the home and staff have supported my needs so well. The food is top class. I have put on weight. This home is a home who cares.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support you have received at Harker House.

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Review from Francis B (Resident / Service User) published on 20 June 2018 Submitted via Postal Card
Overall Experience

My stay here has been most enjoyable and been treated well by the staff.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about your stay at Harker House.

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Review from Corinne B (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card
Overall Experience

My father was recently staying at Harker House for respite. The care and staff have been exemplary. We as a family are very grateful for the kindness shown towards my father. He was very happy staying there.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the support your father received at Harker House.

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Review from K T (Niece of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience

My aunt has been looked after very well and regained her strength, however, I'm worried now she's home that will all be undone, even given all the care she will get. She has been well fed and has always looked clean and tidy, there's always been a tea trolly when I've visited so I know her fluid intake has been good. Thank you to all who have cared for her.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support your aunt has received at Harker House.

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Review from John T (Respite Resident) published on 25 April 2018 Submitted via Postal Card
Overall Experience

Excellent facilities, staff excellent, thoroughly enjoyed my stay.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for taking the time to review your stay at Harker House.

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Review from B M (Resident / Service User) published on 28 February 2018 Submitted via Postal Card
Overall Experience
I enjoy being here. I have lived here for over a year.

The care staff help me and have a laugh with me, which is important. I see the nurses for my legs, who are also lovely ladies. I enjoy being here and enjoy being with people and feeling included in activities.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support you're receiving at Harker House.

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Review from E E (Niece of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

My uncle lived at Harker House for almost five years and thought of it as home. He appreciated everything that was done to help him and enjoyed conversations with all the staff. A fall accelerated the end of his life, but the compassion of the staff while he waited for an ambulance, was second to none.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind thoughts about the care and support your uncle received at Harker House. Please accept our condolences for your loss at this sad time.

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Review from Norman C (Son of Resident) published on 23 January 2018 Submitted via Postal Card
Overall Experience

Very good all round.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about Harker House.

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Review from Stephen C (Son of Resident) published on 16 January 2018 Submitted via Website
Overall Experience

Since my mother moved into Harker House, she's been a different person. The carers keep her medications (of which there are quite a lot!) up to date very meticulously and her weight and diet are monitored well and they keep a close eye on her health and wellbeing. She has a delightful little bedroom with her personal things around her and she appreciates the care and attention she receives from the staff and has made lots of friends since she's been there. I enjoy visiting her, and I'm always made welcome, the staff are always friendly and chatty, and the whole environment has a very clean, homely and cosy atmosphere.

Reply from richard smith, marketing manager at Harker House

Thank you for your lovely review of Harker House and the care and support provided to your mother.

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Review from Malveen A (Daughter of Resident) published on 20 November 2017 Submitted via Postal Card
Overall Experience

My mother liked it there from the time she went in for respite and I am pleased to say it has not changed. The staff are very good and caring. I can find no fault with them or the place.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care your mum received at Harker House.

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Review from Natalie H (Granddaughter of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

Whenever I went to visit my nan, the staff were very friendly and welcoming and my nan always seemed happy here. Not only did the staff care for my nan, they always had a good sense of humour which she loved and the high level of care she received in her last few weeks of life was fantastic and you could feel how fond of her they all were.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for taking the time to write about the care and support your nan received while she lived at Harker House. Please accept our condolences for your loss.

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Review from Diane N (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

I have always found the staff very friendly and helpful.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about the team at Harker House.

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Review from Jill H (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

Can't thank the staff enough for the kindness they showed to my mum, especially when she fell over. The manager and her deputy stayed with her until the ambulance arrived after such a long wait, but truly blessed mum was able to come back and spend her last days with everyone at Harker House.

Thank you very much.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support your mum received at Harker House. Please accept our condolences for your loss.

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Review from Tanya J (Friend of Resident) published on 1 September 2017 Submitted via Website
Overall Experience

My close friend lived at Harker House for three and a half years, she loved it and classed it as her home. The staff are what make the home and she classed them as her friends. She loved her music and staff always kept her entertained with music, singing, dancing and day trips out to the beach or shopping. Towards the end, she wanted to return back "home" from hospital to spend her last few days and pass away with her friends (carers) and family around her. Staff did excellent end of life care and treated her with dignity, respect and person centred. I will miss going into Harker House to visit her and seeing all the smiles from the staff who do such a fantastic job. Harker House is beyond the best care home for caring staff I have ever had the privilege to visit.

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Review from J J (Resident / Service User) published on 9 August 2017 Submitted via Postal Card
Overall Experience
I stayed at Harker House for 5 weeks while my home got decorated and carers put in place to look after me.
I was nervous about going into a care home at first but the home itself is smashing and the carers looked after me so well.
It's clean, bright and all the residents were lovely to me.
The food was very good and if I wanted something, the nice cook made it for me.
I can't thank the staff enough for making my stay so welcoming.

The bingo was always a laugh with the funny carers calling out the numbers.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your lovely comments about your stay at Harker House. You are welcome to come and stay with us again in the future.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 March 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Harker House.

Meet the Team (1)

Louise Hewitt
Louise HewittJob Title:Registered ManagerJoined: 2021

I have worked in care since 2007, starting off as a care assistant and progressing into my current position. I have experience of working in various care settings and my last role before joining the team at Harker Houser was as the Manager of a home providing dementia care.

I absolutely love how varied my days are and how rewarding it is to make a difference to residents’ lives by providing good quality, person centred care.

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