Harker House

5. Personal belongings- have gone missing.

Excellent management and staff always to help whenever requested.

The staff are welcoming, caring and friendly. The management are the same, door to the office always open. Mum was always treated with respect and dignity as was I, her daughter.

Premises are clean and well kept, rooms bright. Staff friendly and approachable. Staff mindful of residents' needs and capabilities, sometimes under difficult circumstances and complex requirements.

The staff are happy to discuss any issues or concerns I may have, and my aunt seems well cared for.

I cannot praise the care of most of the staff too highly.

I have stayed here for respite care. I made the decision to stay but my social worker wanted me to go home to give it a try. The home at Harker is a home. The staff have been so kind and allowed me to come out of my shell. The care I got was first class and the home and staff have supported my needs so well. The food is top class. I have put on weight. This home is a home who cares.

My stay here has been most enjoyable and been treated well by the staff.

My father was recently staying at Harker House for respite. The care and staff have been exemplary. We as a family are very grateful for the kindness shown towards my father. He was very happy staying there.

My aunt has been looked after very well and regained her strength, however, I'm worried now she's home that will all be undone, even given all the care she will get. She has been well fed and has always looked clean and tidy, there's always been a tea trolly when I've visited so I know her fluid intake has been good. Thank you to all who have cared for her.

Excellent facilities, staff excellent, thoroughly enjoyed my stay.

The care staff help me and have a laugh with me, which is important. I see the nurses for my legs, who are also lovely ladies. I enjoy being here and enjoy being with people and feeling included in activities.

My uncle lived at Harker House for almost five years and thought of it as home. He appreciated everything that was done to help him and enjoyed conversations with all the staff. A fall accelerated the end of his life, but the compassion of the staff while he waited for an ambulance, was second to none.

Very good all round.

Since my mother moved into Harker House, she's been a different person. The carers keep her medications (of which there are quite a lot!) up to date very meticulously and her weight and diet are monitored well and they keep a close eye on her health and wellbeing. She has a delightful little bedroom with her personal things around her and she appreciates the care and attention she receives from the staff and has made lots of friends since she's been there. I enjoy visiting her, and I'm always made welcome, the staff are always friendly and chatty, and the whole environment has a very clean, homely and cosy atmosphere.

My mother liked it there from the time she went in for respite and I am pleased to say it has not changed. The staff are very good and caring. I can find no fault with them or the place.

Whenever I went to visit my nan, the staff were very friendly and welcoming and my nan always seemed happy here. Not only did the staff care for my nan, they always had a good sense of humour which she loved and the high level of care she received in her last few weeks of life was fantastic and you could feel how fond of her they all were.

I have always found the staff very friendly and helpful.

Can't thank the staff enough for the kindness they showed to my mum, especially when she fell over. The manager and her deputy stayed with her until the ambulance arrived after such a long wait, but truly blessed mum was able to come back and spend her last days with everyone at Harker House.

Thank you very much.

My close friend lived at Harker House for three and a half years, she loved it and classed it as her home. The staff are what make the home and she classed them as her friends. She loved her music and staff always kept her entertained with music, singing, dancing and day trips out to the beach or shopping. Towards the end, she wanted to return back "home" from hospital to spend her last few days and pass away with her friends (carers) and family around her. Staff did excellent end of life care and treated her with dignity, respect and person centred. I will miss going into Harker House to visit her and seeing all the smiles from the staff who do such a fantastic job. Harker House is beyond the best care home for caring staff I have ever had the privilege to visit.