High Haven

Howdale Road, Downham Market PE38 9AG

High Haven has been purpose-built to provide skilled and versatile care for older people with a wide range of health needs, accomplished by professional carers who take pride in supporting the privacy and dignity of all clients.

While being ideal for long-term needs, the service also offers respite care services and rehabilitation, and is warmly-regarded for its high standard of dementia care.

Residents enjoy versatile furnishings arrangements, a wide range of activities and entertainments, and the benefit of their own personal care plan.

Group: Norse Care (Services) Ltd

Person in charge: Karen Buckle (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on High Haven: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for High Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for High Haven in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.605 for High Haven is calculated as follows: ( (106 Excellents x 5) + (64 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 172 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for High Haven is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 High Haven has a Review Score of 9.6 (9.605) from 15 Reviews


Average Ratings

  • Excellent
    9
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend High Haven?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to High Haven

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Very good care home, sometimes staff seem really busy, food is excellent. Overall I rate 10 out of 10.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.3 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 04 Apr 2018:

Thank you for your kind comments.

I really can't praise the home or staff enough. This is my mother's second home in less than a year, after leaving hospital last April 2017. She was getting very down and depressed at the other home and the staff have really brought her out of herself.
Thank you, High Haven.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.6 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 21 Mar 2018:

Thank you for your kind words about High Haven and the way they have improved your mother's wellbeing.

The treatment my mum gets in High Haven is excellent in every way.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   5 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 16 Mar 2018:

Thank you for your kind comments about your mum's care.

Lovely clean accommodation. Very friendly staff, helpful and polite.

Our relative seems quite happy and very well looked after.

Good staff presence at all times.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   5 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 01 Mar 2018:

Thank you for your kind comments about the care and support your sister is receiving at High Haven.

My mother was discharged to Nordelph unit to recuperate after a "difficult" hospital admission where her treatment and care wasn't great.
The contrast on arriving at High Haven couldn't have been more different. An hour after her arrival, all her needs had been addressed. Ripple mattress and special cushion ordered, physio and district nurse appointment made, GP informed and lunch!
The kindness and care was second to none. The staff were friendly, compassionate and professional. Nothing was too much trouble. On arrival, she was told if she felt low or lonely just call.
Excellent, delicious food which helped mum quickly gain weight.
Without a doubt, her speedy recovery and return home was down to the first class team.
To everyone, thanks for everything from myself and my mum.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   5 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 07 Feb 2018:

Thank you for your kind words about the care and support your mother received at High Haven. I will pass on your compliments about the food to the catering team.

My late aunt was in the care home for nearly 4 years she always was well looked after. When I was in New Zealand they contacted me out there to inform me that she had to go to hospital. I have had phone calls at 2 in the morning if there was a problem. She was very happy there. Sadly she passed away on the 15th Jan. I was informed by them that she was near the end and in hospital. I have nothing but praise for the staff, she passed away 15/1/2018.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.9 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 30 Jan 2018:

Thank you for your kind words about the care and support your aunt received at High Haven, especially in their support for you at such a difficult time. Please accept our condolences for your loss.

Mum is so happy living in a safe and caring community where she has made new friends and reconnected with old acquaintances. It's great to see her full of interest in those around her again and happy and peace of mind for the family to know she is well cared for.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.3 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 22 Jan 2018:

Thank you for your comments about how well your mum has settled at High Haven.

The care and education of the staff is exemplary at all times. I have seen nothing but loving care given to my husband. Drinks are offered and given frequently and dignity maintained at all times. He always looks well groomed and happy.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.3 out of 5

richard smith, marketing manager at High Haven responded to this review on 16 Jan 2018:

Thank you for your considered thoughts about the care and support provided to your husband at High Haven.

Good care home, lovely staff.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 10 Jan 2018:

Thank you for your kind words about High Haven care home and the staff.

This care home is very efficient, friendly staff always keeps me updated about mum's health. Always looks clean, tidy everywhere you go.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.4 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 04 Jan 2018:

Thank you for your kind words about the team and home at High Haven.

I could not fault the care and attention I received, the staff and physios were excellent, they certainly worked hard to get me on my feet, which they succeeded with flying colours.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   5 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 20 Mar 2017:

Thank you for your kind words about the care you received while at High Haven.

I cannot find words to express the kindness and exceptional care given to me during the time I spent at Nordelph Rehab Unit. Staff, right across the board greeted me with a warm smile and pleasant word. The "carer" staff are always conscious of your dignity and privacy during the healing process. Food is very good with choices no one could grumble about. Facilities were good with special occasions recognised and treated as such. I certainly have not experienced teams working so smoothly with the one aim of getting their patients back to fitness. Excellent.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.5 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 20 Mar 2017:

Thank you for your kind words about the care and support you received at High Haven.

My mother spent just over two very happy years at High Haven. She was very well looked after and her end of life care was exceptional. The home is in a programme of being upgraded and newly decorated rooms are lovely, but there is still room for improvement. However, that is secondary to the wonderful people who work there. Everyone in the team should be praised for the work they do. The home is a friendly, welcoming place.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.3 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 07 Mar 2017:

Thank you for your kind words about the care received by your mother at High Haven and please accept our condolences for your loss. I've passed on your comments about the refurbishment to our team at Head Office.

I found the staff very helpful and the care and support given to the residents was far and beyond that required of them. Even though they were often pushed for time they still put the residents health and comfort first and foremost. I would not hesitate to recommend this home to anyone. I was also very impressed with the cleanliness.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.8 out of 5

Richard Smith, Marketing Manager at High Haven responded to this review on 05 May 2016:

Thank you for your kind words about the care your sister received at High Haven.

My father was taken into the home at the beginning of the year and I am extremely impressed. Everyone from the manager down seems to be extremely motivated towards the best possible care for the residents. They are always willing to chat, discuss issues and share a few stories and jokes. This is a care home that has demonstrated to me that it how care homes should be run.

How likely would you be to recommend High Haven? Extremely Likely

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Average Rating:   4.8 out of 5

richard smith, marketing manager at High Haven responded to this review on 14 Mar 2016:

Thank you for your kind words about the care your father is receiving at High Haven. We're pleased you feel happy with the way the home is run.

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Awards / Recognitions

April 2017

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