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High Haven

Howdale Road, Downham Market, Norfolk PE38 9AG
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High Haven, Downham Market
High Haven, Downham Market
High Haven, Downham Market

High Haven has been purpose-built to provide skilled and versatile care for older people with a wide range of health needs, accomplished by professional carers who take pride in supporting the privacy and dignity of all clients.

While being ideal for long-term needs, the service also offers respite care services and rehabilitation, and is warmly-regarded for its high standard of dementia care.

Residents enjoy versatile furnishings arrangements, a wide range of activities and entertainments, and the benefit of their own personal care plan.

Care Provided by High Haven

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,050 - £1,371£1,050 - £1,371
Residential Dementia Care£1,050 - £1,371£1,050 - £1,371

Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.

Contact High Haven to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Phillipa Bell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (2)

High Haven Reviews (59)

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9.1

High Haven has a Review Score of 9.1 (9.119) out of 10, based on 8 reviews in the last 2 years. Over all time High Haven has 59 reviews.

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Review from Shirley B (Respite Resident) published on 26 July 2022 Submitted via Website
Overall Experience

The staff have done very well. I was treated very well. I stayed on the Nordelph Unit and feel I’ve got much better with the help from the team. A specific staff member encouraged me to sing songs of Christmas time, which I enjoyed.

Reply from Phillipa Bell, Manager at High Haven

We are so pleased you enjoyed your stay with us and that the support from staff has made you feel better in yourself.

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Review from Nina P (Regular Volunteer) published on 24 June 2022 Submitted via Website
Overall Experience

We have recently started supporting High Haven Care Home. On Friday 27th May they hosted a “Gala/Award Event“. We had the great pleasure of being involved in helping with this event. Although this was mainly for the staff of the care home, the residents were also involved. The dining room was decorated beautifully (red carpet, balloon arch, table decorations etc). We were invited back to join the staff and residents for the event and join in, chat with everyone. I must say that I was so happy I did go back. I sat and had some tea with the residents first and had some beautiful conversations and laughs. Then some of the staff joined us and I really can’t find the right words to describe the atmosphere, other than it was beautifully heartwarming. To see the care, respect and fun that the staff had with residents was amazing. Listening to what they have had to do in the past 2 years to care for the residents was amazing. We are so happy to be helping with this lovely care home.

Reply from Dan Howe, Commercial Manager at High Haven

Thank you for sharing your experience, it sounds like a really wonderful event.

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Review from L S (Brother of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

Care given was first class. Although it is a busy home an assistant was in attending within minutes of activating the pendant. All staff were very friendly and on first name terms. Food was also very good.

Reply from Phillipa Bell, manager at High Haven

Thank you for your kind words. We are so pleased you had a satisfactory experience whilst in our care. The team at High Haven strive to keep the wait times at a minimum for all our residents.

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Review from V M (Wife of Resident) published on 12 May 2022 Submitted via Postal Card
Overall Experience
Welcoming atmosphere straight away.
First class staff - friendly, confident, well trained and could not have asked for more.
No complaints.
Just keep up the good work.
Thank you all.

Guardian angels of High Haven.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words, we are so glad you found High Haven and our staff warm and welcoming. Your kindness will passed onto the team.

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Review from P W (Respite Resident) published on 4 May 2022 Submitted via Postal Card
Overall Experience

All the staff very good, excellent overall satisfactory.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your lovely review. The team always appreciate the recognition.

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Review from J S (Respite Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Care received was really good. Help when needed - made my stay comfortable meals were delicious and plentiful, nicely served.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words, we are really pleased you found your stay with us comfortable, our staff strive to provide the highest standards of care for all of our residents.

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Review from Chris F (Son of Resident) published on 2 March 2022 Submitted via Website
Overall Experience

My mum was in High Haven for 5 years and sadly passed away earlier this month. She enjoyed being there. All the staff were excellent and very caring the residents always come first. The food was excellent. I was always made very welcome when I visited my mum, it was like home from home. I would highly recommend High Haven. I can not thank everyone enough for all they did for my mum.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you so much for your very kind words, I am so pleased that mum enjoyed her time with us at High Haven as with our residents it is just as important for us to make our relatives feel welcome and at home. Thank you once again.

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Review from Norma R (Respite Resident) published on 11 January 2022 Submitted via Postal Card
Overall Experience

I have had one week in High Haven. I found everyone so very nice to me and kind. I was made very welcome and looked after well.

Reply from Caroline Beale, Customer relationship manager at High Haven

We are so very pleased you had an enjoyable stay with us. The staff aim to make everyone feel welcome and well looked after. Thank you for your lovely words; these will be passed onto the team.

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Review from Simon M (Son of Resident) published on 6 January 2022 Submitted via Website
Overall Experience
After six years in High Haven, for both residential care and specialist dementia care, my mother has today left High Haven for the last time.
During her time there the attention to her health and welfare has been outstanding, but so much more than that, she has been treated with respect, dignity and kindness. Over the past two years, it has been very difficult for me to visit and often as I would have liked but the team have always kept me up to date with calls and messages about her health and wellbeing, giving me great comfort in knowing she was in good hands.

I would not hesitate to recommend High Haven. In fact, when the time comes, I'm moving in myself.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words. It was an absolute pleasure to provide care for your mother and we are so pleased that you found comfort in the care and attention your loved one received whilst in our care. The team strive to ensure that not only our residents but their families are also treated...  

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Review from Linda E (Sister of Resident) published on 13 December 2021 Submitted via Website
Overall Experience

My brother was a resident of High Haven for two and a half years and sadly passed away in November. From the very beginning to the very end, his care was outstanding. He regularly told me how wonderful the staff were and was very complimentary about the food! All the staff are dedicated, hard-working, conscientious and are like family to many. They are an exceptional team of people, and I would have no hesitation in recommending this care home to anyone. It was always comforting for my family to know that my brother was so well cared for.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your lovely words. I am so pleased that you found consistency and comfort in the care provided to your brother during the time he spent with us. Your kind words will be passed on to the team. Thank you once again.

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Review from Claire B (Respite Resident) published on 8 December 2021 Submitted via Website
Overall Experience
All staff were very friendly and helpful, taking good care of my mother while she was there in respite due to my Dad travelling to the USA to see my brother. The home is clean and all Covid-19 precautions are taken. Visiting needs to be booked in advance to ensure the safety and health of both visitors and residents.

Staff are lovely and always smiling, helpful and friendly. We are very happy with the care Mum received. They all treat the old and especially the dementia patients with kindness and dignity.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words. We are so pleased that you are happy with the care your mum received during her stay with us and felt confident with the procedures in place ensuring your loved ones health remained paramount in such difficult times.

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Review from Richard T (Son of Resident) published on 8 December 2021 Submitted via Website
Overall Experience

My father was admitted in the autumn of 2018, following the deterioration of his Parkinsons, and developing Lewy body dementia. He was resident until his passing in November 2021, and his care was excellent throughout. The staff did their level best at all times, and always kept us fully informed in pandemic times of his fluctuating health. In the last month of his life, the bond the staff had made with him was clear to see. Thank you, Team High Haven.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for such lovely words, it was a pleasure to have your father in our care. The restrictions in place during the current pandemic have been worrying for all especially for those unable to visit loved ones, at high haven we aim to keep all families members informed of and involved with the individuals care package.

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Review from David L (Respite Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience

I arrived at High Haven in September 2021. I will be going home this coming Friday. In the time that I have been here. I have felt very comfortable. From the staff to the management, the staff are very friendly and go beyond their everyday duties. The food is excellent too, with a wide variety of choice. Just wanted to say to you all a big thanks.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for such kind words, these will be passed onto the staff team. It is always a pleasure to enable someone to return home following their stay with us.

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Review from Betty C (Respite Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience

My time spent at High Haven was a joy to be amongst friendly and caring people, the care and attention was an experience for me. Living on my own the company and care was so thoughtful and gave me the will and confidence to get mobile again though always they still gave me attention. Many thanks.

Reply from Caroline Beale, Customer relationship manager at High Haven

We are so happy that the care and attention shown by staff here at High Haven boosted your confidence and has enabled you to return home. Thank you for your kind words, these will be passed to the Nordelph Team.

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Review from K S (Respite Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience
High Haven has been like a family and I do not even know where I would be have been if it was but for High Haven.

Staff have supported me in getting a home so I can move one.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words- we are so pleased that you felt part of the High Haven family, it was a pleasure to support you in starting the next chapter of your life in your own home.

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Review from Joyce R (Resident / Service User) published on 30 November 2021 Submitted via Postal Card
Overall Experience

This home offers very good care, it's clean, the food is excellent 99% of the carers are excellent. I felt very happy there.

Reply from Caroline Beale, Customer relationship manager at High Haven

We are so happy that you enjoyed your time at High Haven, your kind words will be passed onto the team

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Review from Myrna W (Respite Resident) published on 30 November 2021 Submitted via Postal Card
Overall Experience

I would recommend High Haven to anyone. If I had to use again I would.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind review of High Haven and the care and attention you received during your stay.

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Review from L C (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience

High Haven is a well run excellent care provider that I would recommend to other people. They make sure that resident's needs come first. The caring environment is superb with experienced, sympathetic and knowledgeable staff. They constantly update relatives on the care and needs of their loved ones. Daily activities are a must and are enjoyed by all. The manager is very professional, caring and cares for all her residents with a passion. Excellent care!

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about the care and support provided at High Haven.

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Review from E M (Wife of Resident) published on 8 April 2020 Submitted via Postal Card
Overall Experience

My husband suffered from Alzheimer's and went into full-time care with High Haven, Downham Market. In the three years he was there he was treated with respect and dignity. He was encouraged to do activities, and when no longer able to do anything he was loved. I was encouraged by this and forever grateful.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support you and your husband received from High Haven.

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Review from Michael F (Son of Resident) published on 18 March 2020 Submitted via Website
Overall Experience

My Father, aged 88, has just returned to his home following two week’s respite care at High Haven Downham Market. The set up at the home is first class, my Dad suffers with Dementia and the home specialises with this type of condition. Having visited my Dad Three times during his stay I can honestly say that the home is excellent. It is very clean throughout and his room was more than adequate for him, this included a large TV which he could watch whenever he liked. The staff, at all levels, were very engaging with my Dad, other patients and also visitors when on site. In addition, they were extremely professional and polite when communicating via the phone. My Dad takes a number of medications which were clearly administered correctly throughout his stay, the Mar chart was filled in every time and gone through in detail with myself when Dad came home at the completion of his stay. The food and the daily activities were excellent. A great place to stay, highly recommend.

Reply from Richard Smith, Marketing Manager at High Haven

Wow, thank you for your kind and detailed thoughts about the care and support your father received at High Haven.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (1)

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Meet the Team (1)

Philippa Bell
Philippa BellJob Title:Registered ManagerJoined: 2021

I started my career at 18 as a care support worker, at this point I knew this was the job for me, 20+ years later and as a manager, I can’t imagine doing anything else.

Over the years, I have been very fortunate to meet many wonderful people to work alongside and care for. There is nothing more rewarding than seeing someone smile because you have helped them in some way.

I am so lucky to be part and lead such a wonderful team that is dedicated to delivering high-quality person-centered care, something that NorseCare holds at the heart of everything we do, to ensure positive outcomes for our residents

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