High Haven

The staff have done very well. I was treated very well. I stayed on the Nordelph Unit and feel I’ve got much better with the help from the team. A specific staff member encouraged me to sing songs of Christmas time, which I enjoyed.

We have recently started supporting High Haven Care Home. On Friday 27th May they hosted a “Gala/Award Event“. We had the great pleasure of being involved in helping with this event. Although this was mainly for the staff of the care home, the residents were also involved. The dining room was decorated beautifully (red carpet, balloon arch, table decorations etc). We were invited back to join the staff and residents for the event and join in, chat with everyone. I must say that I was so happy I did go back. I sat and had some tea with the residents first and had some beautiful conversations and laughs. Then some of the staff joined us and I really can’t find the right words to describe the atmosphere, other than it was beautifully heartwarming. To see the care, respect and fun that the staff had with residents was amazing. Listening to what they have had to do in the past 2 years to care for the residents was amazing. We are so happy to be helping with this lovely care home.

Care given was first class. Although it is a busy home an assistant was in attending within minutes of activating the pendant. All staff were very friendly and on first name terms. Food was also very good.

Guardian angels of High Haven.

All the staff very good, excellent overall satisfactory.

Care received was really good. Help when needed - made my stay comfortable meals were delicious and plentiful, nicely served.

My mum was in High Haven for 5 years and sadly passed away earlier this month. She enjoyed being there. All the staff were excellent and very caring the residents always come first. The food was excellent. I was always made very welcome when I visited my mum, it was like home from home. I would highly recommend High Haven. I can not thank everyone enough for all they did for my mum.

I have had one week in High Haven. I found everyone so very nice to me and kind. I was made very welcome and looked after well.

I would not hesitate to recommend High Haven. In fact, when the time comes, I'm moving in myself.

My brother was a resident of High Haven for two and a half years and sadly passed away in November. From the very beginning to the very end, his care was outstanding. He regularly told me how wonderful the staff were and was very complimentary about the food! All the staff are dedicated, hard-working, conscientious and are like family to many. They are an exceptional team of people, and I would have no hesitation in recommending this care home to anyone. It was always comforting for my family to know that my brother was so well cared for.

Staff are lovely and always smiling, helpful and friendly. We are very happy with the care Mum received. They all treat the old and especially the dementia patients with kindness and dignity.

My father was admitted in the autumn of 2018, following the deterioration of his Parkinsons, and developing Lewy body dementia. He was resident until his passing in November 2021, and his care was excellent throughout. The staff did their level best at all times, and always kept us fully informed in pandemic times of his fluctuating health. In the last month of his life, the bond the staff had made with him was clear to see. Thank you, Team High Haven.

I arrived at High Haven in September 2021. I will be going home this coming Friday. In the time that I have been here. I have felt very comfortable. From the staff to the management, the staff are very friendly and go beyond their everyday duties. The food is excellent too, with a wide variety of choice. Just wanted to say to you all a big thanks.

My time spent at High Haven was a joy to be amongst friendly and caring people, the care and attention was an experience for me. Living on my own the company and care was so thoughtful and gave me the will and confidence to get mobile again though always they still gave me attention. Many thanks.

Staff have supported me in getting a home so I can move one.

This home offers very good care, it's clean, the food is excellent 99% of the carers are excellent. I felt very happy there.

I would recommend High Haven to anyone. If I had to use again I would.

High Haven is a well run excellent care provider that I would recommend to other people. They make sure that resident's needs come first. The caring environment is superb with experienced, sympathetic and knowledgeable staff. They constantly update relatives on the care and needs of their loved ones. Daily activities are a must and are enjoyed by all. The manager is very professional, caring and cares for all her residents with a passion. Excellent care!

My husband suffered from Alzheimer's and went into full-time care with High Haven, Downham Market. In the three years he was there he was treated with respect and dignity. He was encouraged to do activities, and when no longer able to do anything he was loved. I was encouraged by this and forever grateful.

My Father, aged 88, has just returned to his home following two week’s respite care at High Haven Downham Market. The set up at the home is first class, my Dad suffers with Dementia and the home specialises with this type of condition. Having visited my Dad Three times during his stay I can honestly say that the home is excellent. It is very clean throughout and his room was more than adequate for him, this included a large TV which he could watch whenever he liked. The staff, at all levels, were very engaging with my Dad, other patients and also visitors when on site. In addition, they were extremely professional and polite when communicating via the phone. My Dad takes a number of medications which were clearly administered correctly throughout his stay, the Mar chart was filled in every time and gone through in detail with myself when Dad came home at the completion of his stay. The food and the daily activities were excellent. A great place to stay, highly recommend.