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High Haven

Howdale Road, Downham Market, Norfolk PE38 9AG
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High Haven, Downham Market
High Haven, Downham Market
High Haven, Downham Market

High Haven has been purpose-built to provide skilled and versatile care for older people with a wide range of health needs, accomplished by professional carers who take pride in supporting the privacy and dignity of all clients.

While being ideal for long-term needs, the service also offers respite care services and rehabilitation, and is warmly-regarded for its high standard of dementia care.

Residents enjoy versatile furnishings arrangements, a wide range of activities and entertainments, and the benefit of their own personal care plan.

Care Provided by High Haven

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,050 - £1,371£1,050 - £1,371
Residential Dementia Care£1,050 - £1,371£1,050 - £1,371

Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.

Contact High Haven to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Phillipa Bell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (2)

High Haven Reviews (59)

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9.1

High Haven has a Review Score of 9.1 (9.119) out of 10, based on 8 reviews in the last 2 years. Over all time High Haven has 59 reviews.

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Review from S D (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

This is the second time my mother-in-law has been in High Haven. She has enjoyed her stay again and decided that this is the home to spend the rest of her days. The staff are all friendly and helpful. Everyone seems so happy. I just did not want to go back to an empty home alone.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments and we are delighted that your mum has decided that High Haven is going to be her new home.

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Review from S D (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card
Overall Experience

My mum was taken ill in March and went to High Haven for respite care. From the time of her being there, her care has been faultless. I cannot thank the carers, activities lady, the cooks, cleaners are truly amazing. It has put myself and my sisters at ease, knowing my mum is getting the very best of care and attention. We never thought we would see our mum so happy and joining in all the activities.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about the care and support your mother has received at High Haven.

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Review from Anne K (Daughter of Resident) published on 8 May 2019 Submitted via Website
Overall Experience

In the short time mum has been a resident at High Haven, I have been very impressed with the care she has received. The activities they provide are excellent. Something different every day. The food is fantastic, you can also join them for a meal which mum loved when I joined her for Sunday lunch. Early days but very impressed.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind review of the care and support your mum has been receiving at High Haven.

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Review from Lisa A (Granddaughter of Resident) published on 2 April 2019 Submitted via Postal Card
Overall Experience

High Haven looked after my Nan so well. My Nan was not a particularly social person but with a gentle push of your wonderful staff, she would go and eat, join in activities and made friends. She actually enjoyed being at High Haven, which we never thought she would.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support your Nan received at High Haven.

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Review from Lesley C (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card
Overall Experience

Very good care home, sometimes staff seem really busy, food is excellent. Overall I rate 10 out of 10.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments.

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Review from Angela T (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience
I really can't praise the home or staff enough. This is my mother's second home in less than a year, after leaving hospital last April 2017. She was getting very down and depressed at the other home and the staff have really brought her out of herself.

Thank you, High Haven.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about High Haven and the way they have improved your mother's wellbeing.

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Review from Kathleen G (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card
Overall Experience

The treatment my mum gets in High Haven is excellent in every way.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about your mum's care.

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Review from Patricia B (Sister of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

Lovely clean accommodation. Very friendly staff, helpful and polite.

Our relative seems quite happy and very well looked after.

Good staff presence at all times.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about the care and support your sister is receiving at High Haven.

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Review from Geraldine F (Daughter of Resident) published on 7 February 2018 Submitted via Website
Overall Experience
My mother was discharged to Nordelph unit to recuperate after a "difficult" hospital admission where her treatment and care wasn't great.
The contrast on arriving at High Haven couldn't have been more different. An hour after her arrival, all her needs had been addressed. Ripple mattress and special cushion ordered, physio and district nurse appointment made, GP informed and lunch!
The kindness and care was second to none. The staff were friendly, compassionate and professional. Nothing was too much trouble. On arrival, she was told if she felt low or lonely just call.
Excellent, delicious food which helped mum quickly gain weight.
Without a doubt, her speedy recovery and return home was down to the first class team.

To everyone, thanks for everything from myself and my mum.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support your mother received at High Haven. I will pass on your compliments about the food to the catering team.

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Review from Gregory B (Nephew of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

My late aunt was in the care home for nearly 4 years she always was well looked after. When I was in New Zealand they contacted me out there to inform me that she had to go to hospital. I have had phone calls at 2 in the morning if there was a problem. She was very happy there. Sadly she passed away on the 15th Jan. I was informed by them that she was near the end and in hospital. I have nothing but praise for the staff, she passed away 15/1/2018.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support your aunt received at High Haven, especially in their support for you at such a difficult time. Please accept our condolences for your loss.

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Review from Caroline H (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience

Mum is so happy living in a safe and caring community where she has made new friends and reconnected with old acquaintances. It's great to see her full of interest in those around her again and happy and peace of mind for the family to know she is well cared for.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your comments about how well your mum has settled at High Haven.

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Review from Helen M (Wife of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

The care and education of the staff is exemplary at all times. I have seen nothing but loving care given to my husband. Drinks are offered and given frequently and dignity maintained at all times. He always looks well groomed and happy.

Reply from richard smith, marketing manager at High Haven

Thank you for your considered thoughts about the care and support provided to your husband at High Haven.

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Review from P V (Daughter of Resident) published on 10 January 2018 Submitted via Postal Card
Overall Experience

Good care home, lovely staff.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about High Haven care home and the staff.

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Review from Cheryl P (Daughter of Resident) published on 4 January 2018 Submitted via Postal Card
Overall Experience

This care home is very efficient, friendly staff always keeps me updated about mum's health. Always looks clean, tidy everywhere you go.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the team and home at High Haven.

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Review from Margaret S (Resident / Service User) published on 21 March 2017 Submitted via Postal Card
Overall Experience

I could not fault the care and attention I received, the staff and physios were excellent, they certainly worked hard to get me on my feet, which they succeeded with flying colours.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care you received while at High Haven.

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Review from Diana J (Resident / Service User) published on 21 March 2017 Submitted via Postal Card
Overall Experience

I cannot find words to express the kindness and exceptional care given to me during the time I spent at Nordelph Rehab Unit. Staff, right across the board greeted me with a warm smile and pleasant word. The "carer" staff are always conscious of your dignity and privacy during the healing process. Food is very good with choices no one could grumble about. Facilities were good with special occasions recognised and treated as such. I certainly have not experienced teams working so smoothly with the one aim of getting their patients back to fitness. Excellent.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support you received at High Haven.

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Review from G B (Daughter of Resident) published on 7 March 2017 Submitted via Postal Card
Overall Experience

My mother spent just over two very happy years at High Haven. She was very well looked after and her end of life care was exceptional. The home is in a programme of being upgraded and newly decorated rooms are lovely, but there is still room for improvement. However, that is secondary to the wonderful people who work there. Everyone in the team should be praised for the work they do. The home is a friendly, welcoming place.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care received by your mother at High Haven and please accept our condolences for your loss. I've passed on your comments about the refurbishment to our team at Head Office.

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Review from Sylvia M (Sister of Resident) published on 5 May 2016 Submitted via Postal Card
Overall Experience

I found the staff very helpful and the care and support given to the residents was far and beyond that required of them. Even though they were often pushed for time they still put the residents health and comfort first and foremost. I would not hesitate to recommend this home to anyone. I was also very impressed with the cleanliness.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care your sister received at High Haven.

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Review from Al (Son of Resident) published on 17 March 2016 Submitted via Website
Overall Experience

My father was taken into the home at the beginning of the year and I am extremely impressed. Everyone from the manager down seems to be extremely motivated towards the best possible care for the residents. They are always willing to chat, discuss issues and share a few stories and jokes. This is a care home that has demonstrated to me that it how care homes should be run.

Reply from richard smith, marketing manager at High Haven

Thank you for your kind words about the care your father is receiving at High Haven. We're pleased you feel happy with the way the home is run.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

Accreditations

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Meet the Team (1)

Philippa Bell
Philippa BellJob Title:Registered ManagerJoined: 2021

I started my career at 18 as a care support worker, at this point I knew this was the job for me, 20+ years later and as a manager, I can’t imagine doing anything else.

Over the years, I have been very fortunate to meet many wonderful people to work alongside and care for. There is nothing more rewarding than seeing someone smile because you have helped them in some way.

I am so lucky to be part and lead such a wonderful team that is dedicated to delivering high-quality person-centered care, something that NorseCare holds at the heart of everything we do, to ensure positive outcomes for our residents

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