High Haven

This is the second time my mother-in-law has been in High Haven. She has enjoyed her stay again and decided that this is the home to spend the rest of her days. The staff are all friendly and helpful. Everyone seems so happy. I just did not want to go back to an empty home alone.

My mum was taken ill in March and went to High Haven for respite care. From the time of her being there, her care has been faultless. I cannot thank the carers, activities lady, the cooks, cleaners are truly amazing. It has put myself and my sisters at ease, knowing my mum is getting the very best of care and attention. We never thought we would see our mum so happy and joining in all the activities.

In the short time mum has been a resident at High Haven, I have been very impressed with the care she has received. The activities they provide are excellent. Something different every day. The food is fantastic, you can also join them for a meal which mum loved when I joined her for Sunday lunch. Early days but very impressed.

High Haven looked after my Nan so well. My Nan was not a particularly social person but with a gentle push of your wonderful staff, she would go and eat, join in activities and made friends. She actually enjoyed being at High Haven, which we never thought she would.

Very good care home, sometimes staff seem really busy, food is excellent. Overall I rate 10 out of 10.

Thank you, High Haven.

The treatment my mum gets in High Haven is excellent in every way.

Lovely clean accommodation. Very friendly staff, helpful and polite.

Our relative seems quite happy and very well looked after.

Good staff presence at all times.

To everyone, thanks for everything from myself and my mum.

My late aunt was in the care home for nearly 4 years she always was well looked after. When I was in New Zealand they contacted me out there to inform me that she had to go to hospital. I have had phone calls at 2 in the morning if there was a problem. She was very happy there. Sadly she passed away on the 15th Jan. I was informed by them that she was near the end and in hospital. I have nothing but praise for the staff, she passed away 15/1/2018.

Mum is so happy living in a safe and caring community where she has made new friends and reconnected with old acquaintances. It's great to see her full of interest in those around her again and happy and peace of mind for the family to know she is well cared for.

The care and education of the staff is exemplary at all times. I have seen nothing but loving care given to my husband. Drinks are offered and given frequently and dignity maintained at all times. He always looks well groomed and happy.

Good care home, lovely staff.

This care home is very efficient, friendly staff always keeps me updated about mum's health. Always looks clean, tidy everywhere you go.

I could not fault the care and attention I received, the staff and physios were excellent, they certainly worked hard to get me on my feet, which they succeeded with flying colours.

I cannot find words to express the kindness and exceptional care given to me during the time I spent at Nordelph Rehab Unit. Staff, right across the board greeted me with a warm smile and pleasant word. The "carer" staff are always conscious of your dignity and privacy during the healing process. Food is very good with choices no one could grumble about. Facilities were good with special occasions recognised and treated as such. I certainly have not experienced teams working so smoothly with the one aim of getting their patients back to fitness. Excellent.

My mother spent just over two very happy years at High Haven. She was very well looked after and her end of life care was exceptional. The home is in a programme of being upgraded and newly decorated rooms are lovely, but there is still room for improvement. However, that is secondary to the wonderful people who work there. Everyone in the team should be praised for the work they do. The home is a friendly, welcoming place.

I found the staff very helpful and the care and support given to the residents was far and beyond that required of them. Even though they were often pushed for time they still put the residents health and comfort first and foremost. I would not hesitate to recommend this home to anyone. I was also very impressed with the cleanliness.

My father was taken into the home at the beginning of the year and I am extremely impressed. Everyone from the manager down seems to be extremely motivated towards the best possible care for the residents. They are always willing to chat, discuss issues and share a few stories and jokes. This is a care home that has demonstrated to me that it how care homes should be run.