Ellacombe, Norwich, Norfolk
Ellacombe, Norwich, Norfolk
Ellacombe, Norwich, Norfolk

Ellacombe is a delightful care home in the Thorpe Hamlet area of Norwich with stunning cathedral views. There is easy access to the A47 and the Norwich railway station.

The home provides specialist care for up to 45 people and supports people living with dementia, high physical dependency needs and residential care. Ellacombe can also offer short-term respite care.

Ellacombe is able to offer a variety of different rooms, a number of which provide en-suite facilities. Residents are welcome to bring small items of furniture, pictures and ornaments to add an individual touch to their room.

Catering staff provide a variety of home-cooked meals and the home welcomes visits from families and friends together with well-behaved pets.

Highly trained staff aim to provide individualised care in a warm and friendly environment where help is always on hand.

In addition there are dining rooms, spacious sitting and garden areas. Wi-Fi is available throughout the home.

Group: Norse Care (Services) Ltd

Person in charge: Fiona Harley (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 43

Shared Rooms: 1

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ellacombe: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 24 Jan 2018

New bedrooms are available at Ellacombe. They are newly refurbished, bright, airy rooms with different views of the gardens, local area and over rooftops to the castle and the cathedral in the centre of Norwich. There are ensuite rooms and others that have hand basins and are very close to communal bathrooms and WCs.

Reviews

9.3 Ellacombe has a Review Score of 9.3 (9.326)

The Review Score of 9.3 (maximum of 10) for Ellacombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Ellacombe in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.659 for Ellacombe is calculated as follows: ( (56 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Ellacombe is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ellacombe?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ellacombe

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Guardian of Resident/Service User
    1

Staff and management are always cheerful and will answer any questions we have. Since my mum has been cared for at this home, I now no longer worry about my mum. Mum is happy here which is the main thing for us.

How likely would you be to recommend Ellacombe? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Richard Smith, Marketing Manager at Ellacombe responded to this review on 03 Jan 2018:

Thank you for your kind words about the care and support provided for your Mum at Ellacombe.

I have found all the staff and management all very kind and friendly and always very helpful.

How likely would you be to recommend Ellacombe? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

richard smith, marketing manager at Ellacombe responded to this review on 31 Oct 2017:

Thank you for your kind words about the care and staff at Ellacombe.

My mother was a resident at Ellacombe for 3 1/2 years until she passed away in August this year. The care she received was excellent and in particular the last few weeks of her life when she required end of life care. The management and staff were always approachable and helpful. It was such a comfort to know she was so well looked after.

How likely would you be to recommend Ellacombe? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Ellacombe responded to this review on 04 Sep 2017:

Thank you for your kind words about the care your mum received at Ellacombe. Please accept our condolences for your loss.

Becoming the voice of my dear friend who had been in the hospital for a number of weeks, I found myself looking at care homes.
Ellacombe is by far the best that I visited, from being greeted by Management at my first meeting, (as this very new, responsible task had come to myself) after my first meeting I felt great comfort in placing my dear friend with in the home.
The staff show and treat residents with dignity and with love of the job they do. The rooms, such lovely colours of calm green and duck egg blue, the choice of food on offer, just fantastic.
The communal sitting areas are also decorated in calm green and duck egg blue. The secure gardens are such a bonus feature within the home and kept to a high standard.
After having now been there for a number of weeks, my frail wilted flower of a friend I collected from the hospital that day, has now blossomed into a very healthy looking flower, this is due to the loving care, food and drinks (so no longer dehydrated) and the wonderful staff.

How likely would you be to recommend Ellacombe? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Ellacombe responded to this review on 11 Aug 2017:

Thank you for your kind words, we're so pleased that your friend is blossoming again!

After finding out my father had entered the care home I had feelings of sadness. After my first visit, I felt fully satisfied with the home and staff who made me feel very welcome and explained everything to me about my father's residence there.
I look forward to future visits, meeting and getting to know the staff who will look after my father.

How likely would you be to recommend Ellacombe? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Richard Smith, Marketing Manager at Ellacombe responded to this review on 07 Aug 2017:

Thank you for your review and we look forward to getting to know you and your father better at Ellacombe.

Mum and dad moved in together in November last year. They both have various physical and metal health problems, particularly my father who can become quite difficult and agitated when unwell. Staff have handled the situation extremely well - ensuring separation when needed but at the same time ensuring their rights and dignity. Staff are very kind and attentive. There are always plenty of staff around. Considering their complicated needs, both mum and dad seems very content and my mother much less depressed than usual. the manager is very hands on.

How likely would you be to recommend Ellacombe? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Ellacombe responded to this review on 10 Mar 2017:

Thank you for your kind words about the care and support received by your parents at Ellacombe.

My mother, who has vascular dementia into Ellacombe on November 14th following a bad experience at another home. We are all immensely please with the care and kindness shown to her and her family. All of the staff are approachable and understanding. I feel as if a huge weight has been lifted off my shoulders.

How likely would you be to recommend Ellacombe? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Ellacombe responded to this review on 18 Jan 2017:

Dear Heather, thank you for your lovely comments about the care received by your mother at Ellacombe.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ellacombe