Ellacombe is a delightful care home in the Thorpe Hamlet area of Norwich with stunning cathedral views. There is easy access to the A47 and the Norwich railway station.
The home provides specialist care for up to 45 people and supports people living with dementia, high physical dependency needs and residential care. Ellacombe can also offer short-term respite care.
Ellacombe is able to offer a variety of different rooms, a number of which provide en-suite facilities. Residents are welcome to bring small items of furniture, pictures and ornaments to add an individual touch to their room.
Catering staff provide a variety of home-cooked meals and the home welcomes visits from families and friends together with well-behaved pets.
Highly trained staff aim to provide individualised care in a warm and friendly environment where help is always on hand.
In addition there are dining rooms, spacious sitting and garden areas. Wi-Fi is available throughout the home.
Group: Norse Care (Services) Ltd
Person in charge: Fiona Harley (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 43
Shared Rooms: 1
Rooms with ensuite WC: 17
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Ellacombe: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Ellacombe is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Ellacombe in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.702 for Ellacombe is calculated as follows: ( (68 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.702
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.667 Points relating to the number of positive Reviews for Ellacombe is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ellacombe has a Review Score of 9.4 (9.369) from 8 Reviews
Review submitted from a Postal Card by D B (Niece of Resident) on Tuesday 15 May 2018. Relates to April 2018.
My Aunt is in Ellacombe where she is very happy. Being a very critical lady, I feel she is well cared for, the home is very clean and bright and the food is very good and nothing is too much trouble for the staff who give a very good standard of care. The residents are free to move around as they please including sitting or walking in the garden. They are kept clean and tidy and well supported in times of distress. From past experience, this home is one of the "BEST". I can only put this down to the manager and her team that makes Ellacombe run in a very efficient way.
How likely would you be to recommend Ellacombe? Extremely Likely
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Richard Smith, Marketing Manager at Ellacombe responded to this review on 15 May 2018:
Thank you for your extremely kind words about the care and support your Aunt is receiving at Ellacombe.
Review submitted from a Postal Card by T B (Daughter of Resident) on Wednesday 3 January 2018. Relates to December 2017.
Staff and management are always cheerful and will answer any questions we have. Since my mum has been cared for at this home, I now no longer worry about my mum. Mum is happy here which is the main thing for us.
How likely would you be to recommend Ellacombe? Extremely Likely
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Richard Smith, Marketing Manager at Ellacombe responded to this review on 03 Jan 2018:
Thank you for your kind words about the care and support provided for your Mum at Ellacombe.
Review submitted from a Postal Card by Ann C (Friend of Resident) on Tuesday 31 October 2017. Relates to October 2017.
I have found all the staff and management all very kind and friendly and always very helpful.
How likely would you be to recommend Ellacombe? Extremely Likely
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richard smith, marketing manager at Ellacombe responded to this review on 31 Oct 2017:
Thank you for your kind words about the care and staff at Ellacombe.
Review submitted from a Postal Card by J H (Son of Resident) on Wednesday 30 August 2017. Relates to July 2017.
My mother was a resident at Ellacombe for 3 1/2 years until she passed away in August this year. The care she received was excellent and in particular the last few weeks of her life when she required end of life care. The management and staff were always approachable and helpful. It was such a comfort to know she was so well looked after.
How likely would you be to recommend Ellacombe? Extremely Likely
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Richard Smith, Marketing Manager at Ellacombe responded to this review on 04 Sep 2017:
Thank you for your kind words about the care your mum received at Ellacombe. Please accept our condolences for your loss.
Review submitted from a Website Submission by Noreen R (Guardian of Resident) on Friday 11 August 2017. Relates to August 2017.
Becoming the voice of my dear friend who had been in the hospital for a number of weeks, I found myself looking at care homes.
Ellacombe is by far the best that I visited, from being greeted by Management at my first meeting, (as this very new, responsible task had come to myself) after my first meeting I felt great comfort in placing my dear friend with in the home.
The staff show and treat residents with dignity and with love of the job they do. The rooms, such lovely colours of calm green and duck egg blue, the choice of food on offer, just fantastic.
The communal sitting areas are also decorated in calm green and duck egg blue. The secure gardens are such a bonus feature within the home and kept to a high standard.
After having now been there for a number of weeks, my frail wilted flower of a friend I collected from the hospital that day, has now blossomed into a very healthy looking flower, this is due to the loving care, food and drinks (so no longer dehydrated) and the wonderful staff.
How likely would you be to recommend Ellacombe? Extremely Likely
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Richard Smith, Marketing Manager at Ellacombe responded to this review on 11 Aug 2017:
Thank you for your kind words, we're so pleased that your friend is blossoming again!
Review submitted from a Website Submission by James F (Son of Resident) on Friday 4 August 2017. Relates to August 2017.
After finding out my father had entered the care home I had feelings of sadness. After my first visit, I felt fully satisfied with the home and staff who made me feel very welcome and explained everything to me about my father's residence there.
I look forward to future visits, meeting and getting to know the staff who will look after my father.
How likely would you be to recommend Ellacombe? Extremely Likely
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Richard Smith, Marketing Manager at Ellacombe responded to this review on 07 Aug 2017:
Thank you for your review and we look forward to getting to know you and your father better at Ellacombe.
Review submitted from a Postal Card by Sarah C (Daughter of Resident) on Thursday 9 March 2017. Relates to February 2017.
Mum and dad moved in together in November last year. They both have various physical and metal health problems, particularly my father who can become quite difficult and agitated when unwell. Staff have handled the situation extremely well - ensuring separation when needed but at the same time ensuring their rights and dignity. Staff are very kind and attentive. There are always plenty of staff around. Considering their complicated needs, both mum and dad seems very content and my mother much less depressed than usual. the manager is very hands on.
How likely would you be to recommend Ellacombe? Extremely Likely
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Richard Smith, Marketing Manager at Ellacombe responded to this review on 10 Mar 2017:
Thank you for your kind words about the care and support received by your parents at Ellacombe.
Review submitted from a Postal Card by Heather M (Daughter of Resident) on Wednesday 18 January 2017. Relates to January 2017.
My mother, who has vascular dementia into Ellacombe on November 14th following a bad experience at another home. We are all immensely please with the care and kindness shown to her and her family. All of the staff are approachable and understanding. I feel as if a huge weight has been lifted off my shoulders.
How likely would you be to recommend Ellacombe? Extremely Likely
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Richard Smith, Marketing Manager at Ellacombe responded to this review on 18 Jan 2017:
Dear Heather, thank you for your lovely comments about the care received by your mother at Ellacombe.
No Bed Vacancies
posted 26 Apr 2018
New bedrooms are available at Ellacombe. They are newly refurbished, bright, airy rooms with different views of the gardens, local area and over rooftops to the castle and the cathedral in the centre of Norwich. There are ensuite rooms and others that have hand basins and are very close to communal bathrooms and WCs.
April 2017