St Edmund's Home, Attleborough, Norfolk
St Edmund's Home, Attleborough, Norfolk
St Edmund's Home, Attleborough, Norfolk

St Edmund's Home has been purpose-built to achieve professional care within a homely living environment, staffed by a qualified team and benefitting from extensive grounds.

The home's policy is to respect the dignity and independence of all occupants, at the same time as having carers on hand to help at all hours of the day and night.

'Dignity champions' ensure the home lives up to its objectives, while care co-ordinators are on hand to develop personal care plans to suit requirements.

Staff are delighted to have won the 'Dignity in Care' award at the Norfolk Care Awards in February 2014.

Group: Norse Care (Services) Ltd

Person in charge: Jen Pochin (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on St Edmund's Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 St Edmund's Home has a Review Score of 9.3 (9.319)

The Review Score of 9.3 (maximum of 10) for St Edmund's Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for St Edmund's Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for St Edmund's Home is calculated as follows: ( (74 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 116 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for St Edmund's Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Edmund's Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Edmund's Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I found the manager, the assistant manager and all the staff very efficient and dedicated to their profession. They treated my father with respect in caring for him in what was to be the last months of his life. He was treated with dignity and always allowed to make his own decisions. My family were also treated with respect and kindness especially myself as I needed comfort at a very difficult time of my life. I really can't thank them all enough for everything they did.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard smith, Marketing Manager at St Edmund's Home responded to this review on 18 Dec 2017:

Thank you for your kind words about the care and support your father received at St Edmunds and also to you when he passed away. Please accept our condolences for your loss.

I have found both the staff and management to be friendly and caring. Residents are treated with dignity and respect. Unfortunately, the home's event organiser is off long-term sick which has meant over the last few weeks the existing staff have only been able to put on activities on an ad-hoc basis when time allows. In view of this, I believe a full-time event organiser needs to be appointed so that residents are kept occupied and stimulated daily.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 11 Sep 2017:

Thank you for your kind words about the care and support at St Edmund's. We note your comments about the activities and would encourage you to speak to the team at the home for more information or if you have any concerns.

My father was 85 when he went to live at St Edmund's and was very set in his ways.
Staff learnt how to handle him and accepted that he was unable to accept his loss of independence. Therefore they developed ways of keeping him safe etc... Without him realising.

How likely would you be to recommend St Edmund's Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 12 May 2017:

Thank you for your comments about the care received by your father at St Edmund's.

I am really pleased with the level of emotional care my dad has received, all staff work in a very friendly but professional way and do not give my dad any reason to worry about anything. He has been able to feel safe, happy, respected. I can trust all staff to be able to talk about anything on his mind and he has been met with non-judgemental and uncomplicated responses that are to promote his well-being and self-esteem.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 18 Apr 2017:

Thank you for your kind words about the care and support your father has been receiving at St Edmunds.

The home is a warm and friendly environment with kind and helpful management and staff. My mother in law lived there for 18 months until her death at the age of 94. She was happy with her room and the way she was treated.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 03 Mar 2017:

Thank you for your kind words about the care and support you and your mother in law received here at St Edmund's. Please accept our condolences for your loss.

St Edmund's is a fabulous care home and the reason is wholly down to the people who work there. The carers couldn't be more considerate and professional, but all the staff make my mum's life with them as fulfilling as possible. There is a genuine caring attitude from everyone from the kitchen to the night staff to the domestic to the maintenance Everyone! I honestly feel that everyone there looks out for and shares responsibility towards all the residents. In the five and a half years mum has been there, she has always been treated with dignity and respect but above all with affection. Without that human love and contact, I don't think people thrive and they do thrive at St Edmund's. Humour is also so very important to humanity and there is plenty of that at St Edmund's from all the staff.
Activities, entertainment and games are organised and offered. My mum really liked the lovely patting dog but was also fascinated when a snake handling experience was offered! Thank you from all her family!

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

richard smith, marketing manager at St Edmund's Home responded to this review on 25 Jan 2017:

Thank you for your kind words about the care your mum is receiving at St Edmunds. We are also very grateful for your lovely comments about the staff at the home, I've asked the Manager to share your thoughts with them. Kind Regards.

A very caring and considerate, clean and comfortable residence. Very friendly staff, nothing is too much trouble and they are always on hand to help.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 13 Jan 2017:

Thanks for your kind words about the care provided to your wife at St Edmunds.

My aunt has been living at St Edmund's since April 2016. She has gradually developed various health problems. She is very frail and now has a form of dementia, which means she is constantly shouting for help. The staff, without exception, have been kind, caring, gentle and patient with my aunt.
After a recent stay in hospital from which she returned dehydrated, with bedsores and loss of weight, the staff have returned her to a stable condition.
St Edmund's is clean and has a warm and welcoming, friendly atmosphere.
I would not hesitate to recommend it.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 13 Jan 2017:

Thank you for your kind comments about the care received by your aunt at St Edmunds.

We used St Edmund's Home to provide care for my husband who has terminal cancer and also it allows myself some respite. We were both impressed with the home. It was clean, friendly and well-run. The staff are extremely professional and I had peace of mind during my husbands stay. We will use the home again in the future if the need arises as my husband's health deteriorates knowing that the best care will be received.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 06 Jan 2017:

Thank you for your kind words about the care and support you and your husband have received at St Edmunds.

All the staff are professional and friendly, any queries are sorted. The food, sausages not to my husbands liking but always a second choice. selection of vegetables. As a wife, I could not wish him to be a resident anywhere else, as I am contacted immediately if a problem arises. All round, I am extremely satisfied.

How likely would you be to recommend St Edmund's Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at St Edmund's Home responded to this review on 14 Mar 2016:

Thank you for your lovely comments about St Edmunds. With regards to your comments about the food, please continue to feedback to the team and they will always do their best to ensure your husband's wishes are met.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Edmund's Home