St Edmund's

Surrogate Street, Attleborough NR17 2AW
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9.6 44 Reviews
  • St Edmund's, Attleborough
St Edmund's is a residential care home in the South Norfolk village of Attleborough.

The home provides short-term and full-time care and support.

The home prides itself on providing person-centred care and support. All residents have their own room, many with ensuite facilities and there are communal living rooms, dining rooms and gardens. A varied programme of activities and events is provided, helping residents to be as involved as they wish.

The home is proud to be part of the local Attleborough and South Norfolk community and welcomes visitors to the home.
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Care Provided by St Edmund's

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1350
  • RESPITE Self-Funded Residential Care: £1050 – £1350

Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.

These prices are only a guideline, please contact St Edmund's to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

St Edmund's Reviews (44)

9.6

St Edmund's has a Review Score of 9.6 (9.646) out of 10, based on 11 reviews in the last 2 years.
Over all time St Edmund's has 44 reviews.

Overall Experience
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Date Published
  • 44
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  • 11
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Reviewer Connection to St Edmund's
  • 18
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  • 1
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Total of 44, showing 21-40
Review from Carol L (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was placed at St Edmunds temporarily after a hospital stay. This was not an easy time for her or the family, however, the members of staff acted in an extremely professional way, even during a stressful and unknown time with Covid being so prominent in society. My mother was extremely upset
and to lessen the situation; she was placed in a private room. This was a distressing time for her and the family, but the management and staff went above and beyond to comfort, understand and care for my mother in such a kind and professional way, and at all times, continuing to carry out rigorous procedures to keep residents and staff safe. I, unfortunately, due to Covid, did not visit my mother here, therefore cannot comment on activities or overall home, only on the excellent care and the way in which all staff supported all of us, especially Mum during this time. I'd highly recommend this home on the basis of what I have experienced, and am so grateful this was the place chosen for her.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments on the care and support your mother received at St Edmunds.

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Review from Amanda B (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to say what amazing staff they have there. They looked after my mum in her last months and not only made her safe and settled but also helped me knowing that she was. My mum was a character and kept them on their toes but the staff became her great friends and she liked every one of them.
She even made them have a coffee with her at 2 am when she couldn't sleep. I must say nothing was too much trouble for the staff. I thank you all from the bottom of my heart and I know she would too. You're all amazing.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mum received at St Edmund's. We pass on our condolences to you for your loss.

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Review from Janice B (Daughter-in-law of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the care my mother-in-law recieved was excellent, her requirements were demanding and time-consuming, but were always carried out in a kind and professional manner by all the staff involved in her care. She may not have always showed her gratitude, but that was due to the circumstances she
was dealt with at the latter years of her life, but the family were certainly grateful to you all.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mother-in-law received at St Edmunds.

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Review from Stella D (Niece of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received by Uncle since he moved to St Edmund's has been second to none. All the staff are very caring and look after the residents to a very high standard. The activities offered are also wide-ranging and engaging for residents. Food is of good quality with an excellent choice.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you so much for this glowing review of the care and support provided to your uncle at St Edmund's.

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Review from Gillian C (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in St Edmund's for about 17 months, and the decision for Mum to go into care was obviously very hard for us all. I would like to say that the staff at St Edmund's have always gone above and beyond their duties to look after my mum and the family, during this very upsetting and distressing
time. They treat us all like extended family, and I can’t thank them enough for how they deal with situations in a professional, safe but caring way, therefore, can’t recommend or thank them enough.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mum is receiving at St Edmunds.

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Review from Keith B (Husband of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not fault this home in any way.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support at St Edmunds.

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Review from Stephen C (Son of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother, sister, and I have found the manager and all the staff to be caring and very helpful to residents and visitors alike. I would certainly recommend this home to anybody.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support at St Edmunds.

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Review from Ann J (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last 10 weeks of his life in St Edmund's. I have nothing but praise for the loving care and attention he received during this time. Nothing was too much trouble for the staff and they gave me loving support at this sad time. All the staff were friendly and Dad had a good rapport
with them. I have no hesitation in recommending St Edmund's Home.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for taking time to send this review at this sad time. Please accept our condolences and thank you for your kind words about the care and support you and your father received at St Edmund's.

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Review from H H (Niece of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Edmund's staff and management are friendly and approachable, also very caring and my aunt was well looked after.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your lovely review of the care and support provided by the team at St Edmunds.

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Review from Marian H (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at St Edmund's for almost a year - January to September/ October. Throughout her stay she was always well looked after, all her needs were met. As a family we enjoyed visiting because the staff were always friendly, welcoming and gave us the time to discuss issues if there were
any. We rated St Edmund's highly.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support your mother received at St Edmund's.

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Review from A N (Stepdaughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepfather was very happy in St Edmund's. The staff were marvellous so caring and engaging with him.
He loved the food there, it was just to his taste. The home was spotlessly clean with none of the smells associated with some care homes.
Nothing was too much trouble for the staff. When he passed
away the staff were so kind to us and they were upset too.
They packed his room up for us to save us the distress too. We can't praise or thank them enough.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support for your stepfather, please accept our condolences for your loss.

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Review from C B (Son of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found to be very caring and professional.
Could not fault service provided.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind comments about the care and support at St Edmunds.

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Review from Stephen S (Son of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother whilst staying here had nothing but praise for the staff and the care she was given which is amazing praise indeed as she was not always easy to please and was not convinced that she needed to be in a care home (everyone else was!)
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support your mother received at St Edmunds.

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Review from John G (Husband of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Edmunds is only second best to your own home. The management, carers and residents are all very kind, could not wish for anything better.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind thoughts about St Edmunds care home.

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Review from Hazel R (Daughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the manager, the assistant manager and all the staff very efficient and dedicated to their profession. They treated my father with respect in caring for him in what was to be the last months of his life. He was treated with dignity and always allowed to make his own decisions. My family were
also treated with respect and kindness especially myself as I needed comfort at a very difficult time of my life. I really can't thank them all enough for everything they did.
Reply from Richard smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support your father received at St Edmunds and also to you when he passed away. Please accept our condolences for your loss.

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Review from N M (Son of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found both the staff and management to be friendly and caring. Residents are treated with dignity and respect. Unfortunately, the home's event organiser is off long-term sick which has meant over the last few weeks the existing staff have only been able to put on activities on an ad-hoc basis
when time allows. In view of this, I believe a full-time event organiser needs to be appointed so that residents are kept occupied and stimulated daily.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support at St Edmund's. We note your comments about the activities and would encourage you to speak to the team at the home for more information or if you have any concerns.

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Review from A A (Daughter of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was 85 when he went to live at St Edmund's and was very set in his ways.
Staff learnt how to handle him and accepted that he was unable to accept his loss of independence. Therefore they developed ways of keeping him safe etc... Without him realising.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your comments about the care received by your father at St Edmund's.

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Review from Lesley B (Daughter of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with the level of emotional care my dad has received, all staff work in a very friendly but professional way and do not give my dad any reason to worry about anything. He has been able to feel safe, happy, respected. I can trust all staff to be able to talk about anything on his
mind and he has been met with non-judgemental and uncomplicated responses that are to promote his well-being and self-esteem.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support your father has been receiving at St Edmunds.

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Review from B L (Son-in-law of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a warm and friendly environment with kind and helpful management and staff. My mother in law lived there for 18 months until her death at the age of 94. She was happy with her room and the way she was treated.
Reply from Richard Smith, Marketing Manager at St Edmund's

Thank you for your kind words about the care and support you and your mother in law received here at St Edmund's. Please accept our condolences for your loss.

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Review from Lynne G (Daughter of Resident) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Edmund's is a fabulous care home and the reason is wholly down to the people who work there. The carers couldn't be more considerate and professional, but all the staff make my mum's life with them as fulfilling as possible. There is a genuine caring attitude from everyone from the kitchen to the
night staff to the domestic to the maintenance Everyone! I honestly feel that everyone there looks out for and shares responsibility towards all the residents. In the five and a half years mum has been there, she has always been treated with dignity and respect but above all with affection. Without that human love and contact, I don't think people thrive and they do thrive at St Edmund's. Humour is also so very important to humanity and there is plenty of that at St Edmund's from all the staff.
Activities, entertainment and games are organised and offered. My mum really liked the lovely patting dog but was also fascinated when a snake handling experience was offered! Thank you from all her family!
Reply from richard smith, marketing manager at St Edmund's

Thank you for your kind words about the care your mum is receiving at St Edmunds. We are also very grateful for your lovely comments about the staff at the home, I've asked the Manager to share your thoughts with them. Kind Regards.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for St Edmund's is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for St Edmund's is calculated as follows: ( (90 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Edmund's is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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