Rebecca Court, King's Lynn, Norfolk
Rebecca Court, King's Lynn, Norfolk
Rebecca Court, King's Lynn, Norfolk

Rebecca Court is a well-furnished care facility, equipped with an excellent range of care technology and expertise in order to offer satisfying provision for older people within a homely setting.

Residents with mobility issues are able to access adapted baths and showers, while having 24-7 access to skilled carers and personal plans maintained by focused key workers.

The home arranges support from GPs and other medical professionals, while being welcoming to loved ones and supportive of personal freedoms.

Group: Norse Care (Services) Ltd

Person in charge: Liz Watson (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Rebecca Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Rebecca Court has a Review Score of 9.7 (9.737)

The Review Score of 9.7 (maximum of 10) for Rebecca Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Rebecca Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.737 for Rebecca Court is calculated as follows: ( (71 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rebecca Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rebecca Court?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rebecca Court

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

This home is the best I have ever seen. The staff in this home are the difference. They are the most wonderful, caring, compassionate group of people. The buildings themselves provide any needs which the residents require. When visiting my mum, they made me feel special and couldn't do enough to help me and make things comfortable for me. My mum was extremely happy there and said she would like to spend the rest of her days there if it was possible. The head of the unit and team leaders were outstanding in giving me any information that was required. The staff themselves were so friendly and genuinely caring. I cannot say enough praise for this wonderful establishment.

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Rebecca Court responded to this review on 02 Oct 2017:

Thank you for your heartfelt comments about the care and support provided to you and your mum at Rebecca Court.

Over a 3 month respite period, my father was very complimentary about all aspects of the care home accommodation, facilities, staff and services he encountered. I, my wife, and my brother all echo his sentiment. Sometimes my father's care needs were somewhat challenging, demanding high levels of caring professionalism. No matter how intimate or sensitive the issue or task, the staff at all levels and disciplines coped famously, they kept us well informed of all actions taken, and involved us in all decisions where our input was necessary. As with any complex service, there were a few minor blemishes but nothing that could be construed as defective. The management and team leading supervision have generated a very warm, friendly family atmosphere for residents, carers and visitors alike.

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Rebecca Court responded to this review on 04 Sep 2017:

Thank you for your kind and detailed compliments on your father's care at Rebecca Court.

Staff very supportive, especially as dad was getting on in years (93). His memory wasn't good and they treated dad with love and care, nothing was too much trouble for them. The carers have time for the residents, food very nice and when family come over to visit are offered a hot drink and biscuit. All carers deserve a medal and especially Rebecca Court for looking after dad for 5 years and they took over and made my life easier. Well done everyone. Dad has since passed away. I'll miss seeing the staff.

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Rebecca Court responded to this review on 31 Jul 2017:

Thank you for your kind words about the care and support your father received at Rebecca Court. Please accept our condolences for your loss and you are welcome to visit Rebecca Court at any time.

Rebecca Court was a blessing for my mother. She was there from June 2 - July 5 when she passed away peacefully. The facility is great but the staff are AMAZING. They are professional, wonderful, awesome, compassionate, personable, friendly people - they became like family to me (and my brother). They not only took care of our mom but also of us, as we stayed with her from June 26 until she passed. The staff couldn't do enough for us. We wanted for nothing. Our mother's room was clean and very spacious with big windows that overlooked the garden. I have praised Rebecca Court to everyone. I wish there was a Rebecca Court where I live in NYC!

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Rebecca Court responded to this review on 26 Jul 2017:

Thank you for your kind words about the care and support your mother received in her short time at Rebecca Court. Please accept our condolences for your loss.

I would like to commend Rebecca Court. As a residential care home, I can honestly say they are second to none. My sister is living at the home and the loving care she is receiving is wonderful. The kindness, love, well-being, and compassion she receives daily is a joy to see.
This loving care is given to all the residents who are all treated with love, dignity, and tenderness. My sister loves her carers and all the staff, all her needs are met daily. We are so glad and grateful that along with my sister this love and care is given to us as well, we are all made to feel so welcome.I can't thank the management enough for their leadership in the way this wonderful is being run.

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Rebecca Court responded to this review on 07 Jul 2017:

Thank you for this glowing report of the care your sister is receiving at Rebecca Court.

The staff at Rebecca Court are warm, caring and friendly.
As my mother's health became worse, staff put in place extra support.
During her last few days, she was treated with respect and everything was done to make her as comfortable as possible.
Throughout I was kept informed and consulted.
I would have no hesitation in recommending Rebecca Court to others.

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

richard smith, marketing manager at Rebecca Court responded to this review on 24 Apr 2017:

Thank you for your kind words about Rebecca Court. Please accept our condolences for your loss.

My mother went to live at Rebecca Court in June 2015 and from the day she arrived, we were all made to feel very welcome, nothing was too much trouble. Mam was not always the easiest of ladies, but the kindness and care she was given by all the staff was excellent. When mam passed away, the staff were so caring and helpful. They made a difficult time much easier. A gold star for Rebecca Court for excellence.

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Rebecca Court responded to this review on 18 Apr 2017:

Thank you for your kind words about the care and support your mother received at Rebecca Court. Please accept our condolences for your loss.

A lovely welcome, a cup of tea and a chat.
Very helpful and caring staff, all residents are looked after with respect and to retain their dignity. Assistance always available when required.
Always plenty of food and fluids (even in bedrooms)
Clean and tidy home, even though decorating has been done downstairs, which didn't affect the residents.
Family are always made very welcome. A lovely homely feeling.

How likely would you be to recommend Rebecca Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Rebecca Court responded to this review on 27 Mar 2017:

Thank you for your lovely comments about Rebecca Court.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rebecca Court