Mayflower Court

My Father has been resident here for one year after we trialled 2 other homes. Given my experience and knowledge of other care homes in the area. This place is clean, the staff are knowledgeable and very helpful at all levels, from management to the cleaners everyone I encounter is dedicated to their role :-) .

I would recommend this home if you are seeking somewhere to look after your relatives etc,

Since mum's arrival in November, I and my family have been very happy with the excellent care that she has been given. The Carer's are so friendly and always happy. I feel very comforted that they take such special care, and always respectful. The team leaders are always on hand if I need to discuss mum's needs or have any concerns. The reception staff also are easy to talk to and are super friendly too. Big Thank you on behalf of my mum and my family.

Thank you to the Management staff and carers at Mayflower who looked after my sister with dignity, love and kindness over the last 2 years. The staff did everything they could to ensure that her quality of life was as good as it could be. The family found great comfort in knowing that she was in a safe and comfortable place at Mayflower. Thank you to the Management team for all their help and continuous support, and thank you to the carers and district nurse who attended to her in her final days. I, on behalf of all my family, are truly grateful to you all.

He is also prone to many illnesses as he has over the years had 3 different lots of cancer. The care and support he is given by the teams is one of professionalism and passion. The management are attentive and respond immediately to requests from us as a family. Communication is very good all round and on several occasions he has had many hospital emergency's, which have been supported well. As a family we really do feel that our Dad is well cared for and made to feel like a he is a real person and not a number. Thank you to all the team and Management for your ongoing loving care and support.

My Mother lived there for the last few years of her life - she recently passed away. Her life there was filled with care, love, compassion and happiness. The staff have been amazing. We have always been made welcome. In the last few weeks of her life they all went above and beyond for her and us, something I will forever be grateful for. Mum's room had a beautiful view over fields and it was always kept clean. All the rooms are a lovely size with large en-suites. There is always something to keep them entertained. The food was always nourishing and we were always made to feel welcome to stay for a meal. A wonderful home.

My mother resided at Mayflower Court for the last year of her life. She had dementia and during this period she progressively deteriorated until finally passing away at the age of 98. Throughout her stay the staff were attentive and caring. Even when she became bed bound, they did everything they possibly could to ensure that her quality of life was as good as it could be. In the final weeks and days, working in conjunction with the district nurse, they made sure that she was pain and anxiety free, and at the end they were respectful and hugely supportive of the family. My wife and I would like to express our heartfelt thanks for the professionalism and warmth shown by all of the team members with whom we came into contact.

Mayflower Court is a blueprint for dementia care.

My mum moved into May flower courts nearly2 years ago . I am so relieved she is really happy there and loves all the staff and I know they are fond of her too.we are informed asap if mum has any issues and the staff are great with communicating with us.the care home is always clean and tidy and there are regular activities for reside to enjoy . It's such a relief to know mum mum is well cared for Thankyou .

My mother was a resident at Mayflower from 2016 until January 2024. I could not thank the staff at Mayflower enough for their care of my mother over the years. At the end, she was treated with the utmost respect and dignity. During Covid, the staff did everything they were allowed to ensure contact, maintaining this safety, that the residents needed contact with their family and the family needed contact with the residents. Thank you.

I am so pleased with the care my dad has had. All the staff are so nice. Two members of staff in particular have helped my family through a difficult time, so helpful if we need to ask anything.

Thank you.

On returning to Mayflower Court following a trip to a cafe, I was impressed by the lovely atmosphere in the home, particularly in the lounge. Everyone was very relaxed and enjoying a game of bingo. Carers were present giving help where needed and they were relaxed and obviously enjoying a good rapport with their colleagues and were very attentive towards the residents. I witnessed this a few days later when residents were singing together with a different group of staff.

Everyone is polite, considerate and very helpful, no matter if you have a problem you can talk to the staff and it is dealt with immediately. Very clean and spotless.

Booked a visit in December on Tuesday after 4 pm for visit for Wednesday morning which was allocated after I told them my aunt was at end of life, but they failed to tell me that she had already passed away earlier, with no family with her. To this day they still did not contact me to cancel the appointment.

Having a loved one in a care home during a pandemic has been incredibly tough. However, the team at Mayflower have done lots to try and continue contact in different ways and keep us informed with our loved one's wellbeing and health. When doing a face to face visit, I always feel the staff do their best to ensure it is Covid safe for both their residents, staff and also us, the visitors. I will always be grateful to the team for all that they have done and continue to do for my dad and our family.

Mayflower Court was chosen out of our area over 2 years ago as it offered so much for us to remain as a family. 24-hour access, restaurant, shop, hairdresser, coffee shop. Staff are amazing and in spite of covid restrictions, we have been kept up to date with phone and video calls and visits, when allowed. My partner recently had extreme health care needs and I lived on-site as needed and cannot thank the staff enough for their care, kindness and absolute dedication to their job. As my partner's health improved I now have peace of mind believing that he is in an excellent placement where he is treated with dignity and respect and where families are welcomed and supported. Obviously, without covid limitations, more facilities were available allowing us to have family parties etc, therefore my ratings have been based on that. I cannot thank the Mayflower team enough for everything they have done. Well done everyone you are awesome!

I would like to thank all the staff at Mayflower Court for the expert care and devotion they give, especially over the last terrible months, I have always seen them as caring individuals but lately while taking Skype calls with Mum I have seen first hand how much she trusts them and her little smiles of appreciation when they are close. It helps us as a family to cope with this long separation to know that she is settled in her environment, surroundings and friendships. Thank You.

My mother moved into Mayflower Court in November 2019. She took a little while to settle in, however, the management team and care staff really took it upon themselves to make her feel very welcome. She has a lovely room and is offered plenty of activities during the day to keep her active. The food is always prepared to a high standard and we, as a family, also have the opportunity to eat with my mum should we wish to do so, in the restaurant on site. The staff are very approachable and go out of their way to help with any queries. The staff share ideas to help us family members participate in keeping our loved ones happy and included in their day to day lives. It has been especially hard during the recent lock-down, however, the Activity Team have ensured we have kept in contact with our mum via Skype calls, which has been really lovely. Well done to you all.

My mother has been a resident at Mayflower Court since it was opened and has always been well looked after. the staff have always been helpful, welcoming and caring, despite the difficult challenges that this dreadful illness brings upon a person. Also when we have had to communicate any concerns they have listened and done their best to resolve any issues. We also appreciate the updates from the care home that we are receiving and the pictures they have sent, so we still can keep in touch, through these difficult times when we are not able to see my mother. We are so grateful that all this support is in place to care for loved ones who undergo such a debilitating illness, and we can't thank the staff enough, they are indeed heroes.

Stay safe and take care.