Mayflower Court

Bowthorpe Care Village, Ladysmock Way, Norwich NR5 9BF

Mayflower Court, Norwich, Norfolk
Mayflower Court, Norwich, Norfolk
Mayflower Court, Norwich, Norfolk

Mayflower Court is a purpose built care home located in Bowthorpe Care Village located in West Norwich.

The home offers specialist residential care for up to 80 people with dementia. Residents have access to the their own large, bright and furnished rooms and are welcome to personalise their rooms by bringing small items of furniture and personal belongings.

Rooms at the home have been designed with state-of-the-art assistive technology and feature spacious en-suite facilities.

Group: Norse Care (Services) Ltd

Person in charge: Karma Wensley (Care Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 80

Shared Rooms: 0

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Independent Living Training • Sheltered Housing • Own GP if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

As this is a new home, the postcode is not yet recognised by Sat Nav providers. Please use NR5 9BA and Mayflower Court is easily visible from this location.

Latest Care Quality Commission* Report on Mayflower Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Mayflower Court has a Review Score of 9.2 (9.205)

The Review Score of 9.2 (maximum of 10) for Mayflower Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Mayflower Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.767 for Mayflower Court is calculated as follows: ( (90 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.438 Points relating to the number of positive Reviews for Mayflower Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 7 Reviews ÷ 16 Target = 0.438

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mayflower Court?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mayflower Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2

The staff and facilities here were amazing, everybody from management to cleaners were so helpful, nothing was too much trouble. Our mum spent 7 months here and she was the happiest she had been in years. Although she had dementia they all helped her enjoy her life, we cannot thank them enough.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 27 Jul 2017:

Thank you for your kind words about the care and support your mum received at Mayflower Court and please accept our condolences for your loss.

My mother transferred from another care home to Mayflower. Although this was quite traumatic and had lots of teething problems, over time she settled well.
The rooms are lovely and allowed for personal time with mum when visiting.
Various lounges help with choosing the preferred rest area, larger or smaller with different views.
The food has always been good at both homes. However, the staff and management excelled when it came to the end of mums life.
They couldn't do enough for both mum and us, her family, providing food and drinks continually and giving mum the care she needed at this sad time.
They made the experience as good as it could be, so thoughtful in every way.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 13 Jul 2017:

Thank you for your kind words about the care and support your mum received at Mayflower Court, especially towards the end of her life. Please accept our condolences for your loss.

My father has been a permanent resident at Mayflower Court for 6 months. The care my father has received in this time has been excellent. The atmosphere is always upbeat, something which struck us from the very first visit. The physical environment is conducive to well-being; the ensuite rooms are light and modern, there are several comfortable residents’ lounges and the hub area is a great resource for residents and their families.
The carers are fantastic – always positive, endlessly patient and kind. My father always has good things to say about them. The managers are very approachable, responsive and always pleasant to deal with. Recently my father was taken ill and admitted to hospital for a brief stay. While in hospital, my father said that he couldn’t wait to return “home”, meaning Mayflower Court. We are so happy that he feels so at home and extremely pleased to have found Mayflower Court.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 15 May 2017:

Thank you for your kind words about the care and support your father is receiving at Mayflower Court.

My mother as been in respite care since February and though no one should have to put a parent in a home, I feel Bowthorpe Care Village is the right place for my mother.
She is in early stages of dementia and unable to care for herself but I feel the staff are very caring and my mother needs and loves the daily activities.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 03 May 2017:

Thank you for your kind words about the care village and how we are looking after your mother's needs.

My mother has been a permanent resident for nearly 2 months and I am delighted with the professional care and attention she has been receiving. The staff at every level are always approachable, keen to help and responsive to all suggestions. One particular area of good practice is having residents on interview panels for new staff. My mother really appreciated being involved in this activity recently and there is a genuine commitment by the team such as innovative and inclusive practices.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 21 Mar 2017:

Thank you for your kind words about the care your mother is receiving at Mayflower Court and how she enjoyed the interviewing panel!

Excellent care home with friendly, kind and efficient staff.
A good range of activities in which residents are encouraged to participate. A very good and varied menu. Clean and pleasant accommodation.
A big thank you to all staff.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 10 Mar 2017:

Thank you for your kind words about Mayflower Court and the care team.

My father seemed happy at Mayflower Court. The staff always seemed caring and always smiling, whatever the time of day or night.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 02 Mar 2017:

Thank you for your kind words about the care team at Mayflower Court.

My mother was a resident at another care home in Norwich for nearly 6 years until September 2016 when she had to be moved to a dementia unit. The manager at Mayflower Court reacted immediately to our cry for help and mum was moved into a lovely ensuite room the same week.
Her care was first class, well-trained care staff were responsive, patient and kind to mum. She enjoyed her last days there and her death was managed with compassion, for her, and for us. We are very grateful for all they provided.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 11 Jan 2017:

Thank you for your kind words about the care and support your mother received while she was at Mayflower Court. Please accept our condolences for your loss.

I would just like to say what fantastic care my mother is receiving from Mayflower. She has a whole new lease of life (at 88 years). I can't praise you enough, all staff are excellent and mum is so happy. Thank you.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Mayflower Court responded to this review on 01 Nov 2016:

Thank you for your kind words about the care and support your mum is receiving at Mayflower Court.

The visit was lovely mum was very happy, the way the questions were asked and explained. Both ladies had time to listen to mum which mum was very happy with. Mum said it was nice for someone to sit with her and chat as she gets a bit lonely sometimes.

How likely would you be to recommend Mayflower Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Knight, Managing Director at Mayflower Court responded to this review on 24 Aug 2016:

Dear Janet,

Thank you for taking the time to review Mayflower Court. I'm very pleased to know you are happy with the care your mum is receiving.

Submit a Review for Mayflower Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mayflower Court