Mayflower Court

Stay safe and take care.

She also has a lovely, bright ensuite room overlooking the garden.

Lack of professionalism and contact when a complaint is made, another person is contacted to discuss the complaint and pass messages, in turn making matters worse. When an adult family member over 18 calls confidentially, that matter should be discussed with the person that complained, no one else. Unfortunately, this is one of many things that should not happen at the residential home that continues to happen sadly and the manager is one of them.

My father has been a resident of the Mayflower Court Bowthorpe Care Village since November 2019. He sadly passed away on 9th April. I cannot thank the carers enough for how they treated him from day one until his sad passing. Every time I visited him I noticed the care they gave everyone there. I and my family will always be grateful to each and every one of these special people.

Good facilities for visitors at the care village.

The staff and facilities here were amazing, everybody from management to cleaners were so helpful, nothing was too much trouble. Our mum spent 7 months here and she was the happiest she had been in years. Although she had dementia they all helped her enjoy her life, we cannot thank them enough.

They made the experience as good as it could be, so thoughtful in every way.

The carers are fantastic – always positive, endlessly patient and kind. My father always has good things to say about them. The managers are very approachable, responsive and always pleasant to deal with. Recently my father was taken ill and admitted to hospital for a brief stay. While in hospital, my father said that he couldn’t wait to return “home”, meaning Mayflower Court. We are so happy that he feels so at home and extremely pleased to have found Mayflower Court.

She is in early stages of dementia and unable to care for herself but I feel the staff are very caring and my mother needs and loves the daily activities.

My mother has been a permanent resident for nearly 2 months and I am delighted with the professional care and attention she has been receiving. The staff at every level are always approachable, keen to help and responsive to all suggestions. One particular area of good practice is having residents on interview panels for new staff. My mother really appreciated being involved in this activity recently and there is a genuine commitment by the team such as innovative and inclusive practices.

A big thank you to all staff.

My father seemed happy at Mayflower Court. The staff always seemed caring and always smiling, whatever the time of day or night.

Her care was first class, well-trained care staff were responsive, patient and kind to mum. She enjoyed her last days there and her death was managed with compassion, for her, and for us. We are very grateful for all they provided.

I would just like to say what fantastic care my mother is receiving from Mayflower. She has a whole new lease of life (at 88 years). I can't praise you enough, all staff are excellent and mum is so happy. Thank you.

The visit was lovely mum was very happy, the way the questions were asked and explained. Both ladies had time to listen to mum which mum was very happy with. Mum said it was nice for someone to sit with her and chat as she gets a bit lonely sometimes.