






Mayflower Court is a purpose built care home located in Bowthorpe Care Village located in West Norwich.
The home offers specialist residential care for up to 80 people with dementia. Residents have access to the their own large, bright and furnished rooms and are welcome to personalise their rooms by bringing small items of furniture and personal belongings.
Rooms at the home have been designed with state-of-the-art assistive technology and feature spacious en-suite facilities.
Care Provided by Mayflower Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.
The price(s) shown are provided by the care home. Contact Mayflower Court for full pricing details and T&Cs.
Contact Mayflower Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Norse Care (Services) Ltd
- Private Owned
Person in charge
- Catherine Boyle & Charli Alderton (Registered Managers)(Care Home Managers)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (79)
Mayflower Court Reviews (34)
Mayflower Court has a Review Score of 9.2 (9.168) out of 10, based on 9 reviews in the last 2 years.
Over all time Mayflower Court has 34 reviews.
She also has a lovely, bright ensuite room overlooking the garden.
Thank you for your kind review of the care and support your mum is receiving at Mayflower Court.
Lack of professionalism and contact when a complaint is made, another person is contacted to discuss the complaint and pass messages, in turn making matters worse. When an adult family member over 18 calls confidentially, that matter should be discussed with the person that complained, no one else. Unfortunately, this is one of many things that should not happen at the residential home that continues to happen sadly and the manager is one of them.
Thank you for your review. I understand our Regional Director has spoken to you about your concerns and will be managing the situation going forward.
My father has been a resident of the Mayflower Court Bowthorpe Care Village since November 2019. He sadly passed away on 9th April. I cannot thank the carers enough for how they treated him from day one until his sad passing. Every time I visited him I noticed the care they gave everyone there. I and my family will always be grateful to each and every one of these special people.
Thank you for your very kind review of Mayflower court - we send our condolences for your loss.
Staff were kind and caring.
Good facilities for visitors at the care village.
Thank you for your kind comments about the care and support your mother received while at Mayflower Court - please accept our condolences for your loss.
The staff and facilities here were amazing, everybody from management to cleaners were so helpful, nothing was too much trouble. Our mum spent 7 months here and she was the happiest she had been in years. Although she had dementia they all helped her enjoy her life, we cannot thank them enough.
Thank you for your kind words about the care and support your mum received at Mayflower Court and please accept our condolences for your loss.
The rooms are lovely and allowed for personal time with mum when visiting.
Various lounges help with choosing the preferred rest area, larger or smaller with different views.
The food has always been good at both homes. However, the staff and management excelled when it came to the end of mums life.
They couldn't do enough for both mum and us, her family, providing food and drinks continually and giving mum the care she needed at this sad time.
They made the experience as good as it could be, so thoughtful in every way.
Thank you for your kind words about the care and support your mum received at Mayflower Court, especially towards the end of her life. Please accept our condolences for your loss.
The carers are fantastic – always positive, endlessly patient and kind. My father always has good things to say about them. The managers are very approachable, responsive and always pleasant to deal with. Recently my father was taken ill and admitted to hospital for a brief stay. While in hospital, my father said that he couldn’t wait to return “home”, meaning Mayflower Court. We are so happy that he feels so at home and extremely pleased to have found Mayflower Court.
Thank you for your kind words about the care and support your father is receiving at Mayflower Court.
She is in early stages of dementia and unable to care for herself but I feel the staff are very caring and my mother needs and loves the daily activities.
Thank you for your kind words about the care village and how we are looking after your mother's needs.
My mother has been a permanent resident for nearly 2 months and I am delighted with the professional care and attention she has been receiving. The staff at every level are always approachable, keen to help and responsive to all suggestions. One particular area of good practice is having residents on interview panels for new staff. My mother really appreciated being involved in this activity recently and there is a genuine commitment by the team such as innovative and inclusive practices.
Thank you for your kind words about the care your mother is receiving at Mayflower Court and how she enjoyed the interviewing panel!
A good range of activities in which residents are encouraged to participate. A very good and varied menu. Clean and pleasant accommodation.
A big thank you to all staff.
Thank you for your kind words about Mayflower Court and the care team.
My father seemed happy at Mayflower Court. The staff always seemed caring and always smiling, whatever the time of day or night.
Thank you for your kind words about the care team at Mayflower Court.
Her care was first class, well-trained care staff were responsive, patient and kind to mum. She enjoyed her last days there and her death was managed with compassion, for her, and for us. We are very grateful for all they provided.
Thank you for your kind words about the care and support your mother received while she was at Mayflower Court. Please accept our condolences for your loss.
I would just like to say what fantastic care my mother is receiving from Mayflower. She has a whole new lease of life (at 88 years). I can't praise you enough, all staff are excellent and mum is so happy. Thank you.
Thank you for your kind words about the care and support your mum is receiving at Mayflower Court.
The visit was lovely mum was very happy, the way the questions were asked and explained. Both ladies had time to listen to mum which mum was very happy with. Mum said it was nice for someone to sit with her and chat as she gets a bit lonely sometimes.
Dear Janet,
Thank you for taking the time to review Mayflower Court. I'm very pleased to know you are happy with the care your mum is receiving.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 June 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mayflower Court.
There are no upcoming events for Mayflower Court.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Norse Care (Services) Ltd
Accreditations
There are no accreditations posted yet for Mayflower Court.
Meet the Team (2)

Michelle is the First floor Care manager for Mayflower Court and has worked at Mayflower Court since 2016 with a wealth of health and social care experience behind her and five years managerial experience.

Charli is the Ground floor Care manager for Mayflower Court and has worked at Mayflower Court since 2016 with a wealth of health and social care experience behind her and 7 years managerial experience.
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