Westfields

Very helpful staff. My uncle felt very at home at Westfields and staff were always willing to help him or me, with anything we needed, especially during this period of Covid. A special thanks to all the staff especially to two particular members of staff, who were extremely helpful after my Uncle's passing.

The staff catered for all my needs. The food was lovely and they went out of their way to provide food that I like.

Mum arrived at Westfields just over a week before the home locked down. From day one, the staff showed that they genuinely cared. The communications throughout was excellent, reassuring both Mum and the family during this unusual time. Mum celebrated her birthday while there, and they arranged fr us to come to the some and see Mum through the window and helped her to talk to her other daughter over Skype. Once we could visit again, they made sure that both residents and visitors could safely spend time together outdoors. I know Mum enjoyed seeing her family again. When Mum's health deteriorated, the staff kept us informed and under extreme circumstance continued to show us all compassion. After a short stay in the hospital, arrangements were made to return to spend her last days in familiar surrounding with people who know her and her ways. It is the little things that mean so much, such as sending Mum on her final journey from them with her teddy, so she would not be by herself. Our family will always be grateful for the care Mum received and the respect shown. The staff are amazing. Thank you.

My mother was placed in Westfields care home, Swaffham following a fall. However, this was during the covid lockdown so I was unable to visit until later in her stay. The management and staff were fantastic at keeping us informed and the team was led magnificently by the manager. I could not recommend Westfields highly enough. Thank you for keeping my mother safe and well during this difficult time.

Although her stay at Westfields was short, we were very impressed by the care and respect shown to our mother. Within the covid restrictions, the staff made every effort to allow us to visit or telephone her and kept us informed of her condition. Sadly, our mother passed away, but at all times, she and we were treated with great kindness.

My mother has acute mobility issues (and can be cantankerous at times!). After spending short periods in other care homes in Swaffham, she entered Westfields. All the staff there have been absolutely brilliant with her, and although she would rather be at home, she is reasonably happy there. She looks on the girls, and boys, as friends, rather than carers.

We were extremely happy with the care and support that you offered my grandad. He seemed very content and comfortable during his stay at Westfields.

Gave my grandad dignity and fantastic care in his final few months.

After viewing all the care homes in Swaffham we decided on Westfields. Thank goodness we did. My wife got the care she deserved, we can't fault the staff or the great management. The whole family who visited were of the same agreement. Well done Westfields. You are a credit and thank you so much.

Westfields staff were amazing. Every one of them took the time to get to know my mother and she them. They treated her very gently and with great dignity which meant the world to me and my family. Her room was lovely and bright and spacious and we spent some lovely evenings doing jigsaw puzzles and talking to staff and other residents. The outside grounds are peaceful and we loved sitting outside as a family, talking and enjoying the surroundings.

My mum lived in Westfields for the last 5 months of her life. Choosing a home was so difficult for us all because mentally mum was fine, it was physically that she required care. Westfields was the perfect place for her from day 1. Meeting the manager when we looked around, and when she moved in were both really positive experiences and we will be eternally grateful to the amazing, loving, caring and professional carers who cared for my mum with dignity and respect also.

My mother was a resident for just six months. She loved it there. She loved her room, the facilities and the very caring staff and management. During her last three months, they couldn't have been more caring and called me if there were any problems. It has an outstanding rating and having seen and spoken to several other establishments, I can confirm that Westfields in our opinion is the best.

A very friendly home, my mother-in-law 90 years old loves being there, the management and all the staff made me very welcome and are genuinely helpful and friendly, from the cook to the handyman. My mother-in-law was introduced to all the staff. It's good to hear from her that she has made friends amongst the other resident's and she wishes to stay at Westfields permanently as she needs the help that they offer.

From the first day of my father's care, it was apparent that the staff were a great team of kind individuals. He was kept very clean, warm and well fed even when confined to bed. The home smelt good, clean and no alarms bells were ringing to disturb residents. Externally, the gardens could be greatly improved for the residents to use and look out at.

I was very impressed with the facilities and the staff's caring and compassionate attitude. I would not hesitate to recommend "Westfields " or to be a resident again myself.

Mum booked into Westfields for respite care under protest! Two weeks later she didn't want to leave and is now staying long term.

She loves it and I know she is in good and caring hands.

Westfields is a beautiful caring home - lovely kind staff, very clean excellent food, truly a "home from home". I loved my stay with them.

Great welcome when Dad moved in for respite care on May 18. Staff very pleasant, friendly and helpful. Thank you.

As a retired matron of the (old school), I would like to say how much I have enjoyed my time here. The staff (all of them) are kind, thoughtful, always cheerful and willing to do anything with a smile, I give them 10/10. The food, all homemade in the kitchen is delicious and the menus varied. All treatments that I had, have been helpful.

Great food.