Westfields

Westfield Road, Swaffham PE37 7HE
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9.8 82 Reviews
  • Westfields, Swaffham
Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 51 Service Users

Other Care Provided

  • Day Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1081 – £1504
  • RESPITE Self-Funded Residential Care: £1081 – £1504

Any external services will warrant additional charges

These prices are only a guideline, please contact Westfields to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Matthew Anthony-Knell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (9)

Westfields Reviews (82)

Total of 82, showing 81-82
9.8

Westfields has a Review Score of 9.8 (9.785) out of 10, based on 10 reviews in the last 2 years. Over all time Westfields has 82 reviews.

Overall Experience

  • 74
  • 7
  • 0
  • 1
  • 0

Date Published

82
2
3
10
72

Review from Deborah D (Granddaughter of Resident) published on 28 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan, who has recently passed away enjoyed her last few years at the home. She was well cared for, did excellent activities, had good relationships with the staff and whilst dying had her needs met. The staff went above and beyond any expectations. Some of the staff attended her funeral and the funeral
procession started from Westfields and we were invited to go back there for coffee and cake after the ceremony too. Nothing was ever too much trouble. The activities they do are engaging at all levels and I would highly recommend this home.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind comments about the care we provided for your Nan at Westfields. We're pleased we were able to meet your expectations in caring for her and please accept our condolences on your loss.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Value for Money

Review from Janet L (Niece of Resident) published on 24 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent two weeks in Westfields after being discharged from hospital.
The care she received was excellent, all the staff treated her and us with the utmost respect.
The overall standard of Westfields is excellent.

Reply from Richard Smith, Marketing Manager at Westfields

Thank you for your kind words about our home in Swaffham.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Westfields is calculated as follows: ( (96 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Westfields is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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