Westfields

First moved to Westfields August 2015, mum came here for 6 weeks rehab after serious illness and a long hospital stay that turned out to 6 months. Initially allocated a very small but comfortable room, but moved to a larger room with a view which was much appreciated and allowed a bit more independence. Always found staff and management were kind, informed and approachable. Glad to say mum now able to move on to sheltered housing, felt she was always in good hands.

I want to say thank you for taking such obvious care and looking after the service user.

It was a very nice care home they looked after mother very well.

I found everything very good. Taken care of anything I needed and enjoyed my stay as much as possible.

Mum was at Westfields for almost two years and during this time the team worked hard to find out about her as a person, her likes/dislikes, interests and her past to be able to discover the person she has once been and support her through her dementia. Westfields has a team of kind, caring, enthusiastic and innovative people who genuinely want to make a difference and truly made mum feel at home. The small lounge/kitchen setting prevents a feeling of institutionalisation and re-in forces the homely atmosphere. Mum was treated as an individual but the great range of activities she joined in with the small groups. I wish there could be more homes as excellent for everyone in need.

During my Nan's stay here the staff went above and beyond to ensure she was well cared for. They provide a large selection of regular activities and interests, with people coming in to the home to carry out various activities, from small animal handlers, to musicians to theatre groups. The staff are very caring and genuinely are interested in the well being of the residents. I would often phone my Nan and they would ensure she was able to get to the phone, assisting her with holding it too, letters were always read to her and photos put up in her room. One member of staff even sat with my Nan to write a letter to me with a photograph, which was just the most wonderful thing to receive in the post, such a surprise and so treasured. To the staff they are not just another old person but a person who has interests, experiences and things to share, they give them the best possible time at Westfields. I have to say I would have absolutely no hesitation at highly recommending the home to anyone. It is a wonderful place, tun by a wonderful team. They gave my Nan a safe secure home for the last few years of her life and I am very grateful to them for that

My Nan, who has recently passed away enjoyed her last few years at the home. She was well cared for, did excellent activities, had good relationships with the staff and whilst dying had her needs met. The staff went above and beyond any expectations. Some of the staff attended her funeral and the funeral procession started from Westfields and we were invited to go back there for coffee and cake after the ceremony too. Nothing was ever too much trouble. The activities they do are engaging at all levels and I would highly recommend this home.

The overall standard of Westfields is excellent.