Westfields

Westfield Road, Swaffham PE37 7HE
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9.7 88 Reviews
  • Westfields, Swaffham
Westfields, in Swaffham, is a comfortable residential care home that has been tailored towards the needs of older people with care needs, with scenic surroundings and a quality team of carers.

Norse Care invest heavily in their services, keeping up with care sector developments and regulatory issues.

All residents have their privacy and personal freedoms respected, with a varied activities programme and care plans set up to reflect dignity and independence.
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Care Provided by Westfields

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 51 Service Users

Other Care Provided

  • Day Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1608
  • RESPITE Self-Funded Residential Care: £1050 – £1608

Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.

The price(s) shown are provided by the care home. Contact Westfields for full pricing details and T&Cs.

Contact Westfields to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westfields to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Took (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (9)

Westfields Reviews (88)

9.7

Westfields has a Review Score of 9.7 (9.720) out of 10, based on 13 reviews in the last 2 years.
Over all time Westfields has 88 reviews.

Overall Experience
  • 81
  • 6
  • 0
  • 1
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Date Published
  • 88
  • 3
  • 7
  • 13
  • 75
Reviewer Connection to Westfields
  • 29
  • 13
  • 10
  • 8
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 88, showing 81-88
Review from Kevin M (Son of Resident) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First moved to Westfields August 2015, mum came here for 6 weeks rehab after serious illness and a long hospital stay that turned out to 6 months. Initially allocated a very small but comfortable room, but moved to a larger room with a view which was much appreciated and allowed a bit more independence.
Always found staff and management were kind, informed and approachable. Glad to say mum now able to move on to sheltered housing, felt she was always in good hands.
Reply from richard smith, marketing manager at WestfieldsThank you for your helpful and constructive comments about Westfields. I will pass your comments on the room sizes and activities.
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Review from Sarah (Private Carer of Resident) published on 10 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a truly wonderful place! After visiting today and having lunch I felt I must write this review.
First thing I have to say is how clean it is inside and out. It's decor is bright and cheery, and this continues into the residents own rooms. Everything needed in their rooms is provided, they can
even have their pet stay which is wonderful. There are numerous lounges where we could sit and talk, even a lounge area where we could sit and reminisce over very old postcards, photos and books, which we did and thoroughly enjoyed. The staff are friendly and respectful of all residents, giving them choices and encouraging their independence. The dining area is lovely, clean and bright. Plenty of drinks from water to spirits available, fresh fruit and even music playing in the background. The food was absolutely amazing, I couldn't fault it one bit, I have been a chef and I can honestly say it was perfect.
I want to say thank you for taking such obvious care and looking after the service user.
Reply from Richard Smith, Marketing Manager at WestfieldsThank you so much for this glowing review of Westfields. We're very grateful to you for taking the time to comment and I will make sure I pass on your comments about the food to our catering team.
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Review from Dave M (Son of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a very nice care home they looked after mother very well.
Reply from Richard Smith, Marketing Manager at WestfieldsThank you for your positive feedback about Westfields.
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Review from Jean C (Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found everything very good. Taken care of anything I needed and enjoyed my stay as much as possible.
Reply from Richard Smith, Marketing Manager at WestfieldsThank you for your kind comments about the care you received at Westfields.
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Review from A B (Daughter of Resident) published on 20 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Westfields for almost two years and during this time the team worked hard to find out about her as a person, her likes/dislikes, interests and her past to be able to discover the person she has once been and support her through her dementia. Westfields has a team of kind, caring, enthusiastic
and innovative people who genuinely want to make a difference and truly made mum feel at home. The small lounge/kitchen setting prevents a feeling of institutionalisation and re-in forces the homely atmosphere. Mum was treated as an individual but the great range of activities she joined in with the small groups. I wish there could be more homes as excellent for everyone in need.
Reply from Richard Smith, Marketing Manager at WestfieldsThank you for your kind words and observations about Westfields.
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Review from Victoria E (Granddaughter of Resident) published on 28 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my Nan's stay here the staff went above and beyond to ensure she was well cared for. They provide a large selection of regular activities and interests, with people coming in to the home to carry out various activities, from small animal handlers, to musicians to theatre groups. The staff are
very caring and genuinely are interested in the well being of the residents. I would often phone my Nan and they would ensure she was able to get to the phone, assisting her with holding it too, letters were always read to her and photos put up in her room. One member of staff even sat with my Nan to write a letter to me with a photograph, which was just the most wonderful thing to receive in the post, such a surprise and so treasured. To the staff they are not just another old person but a person who has interests, experiences and things to share, they give them the best possible time at Westfields. I have to say I would have absolutely no hesitation at highly recommending the home to anyone. It is a wonderful place, tun by a wonderful team. They gave my Nan a safe secure home for the last few years of her life and I am very grateful to them for that
Reply from Richard Smith, Marketing Manager at WestfieldsThank you for your lovely comments about Westfields, we are so pleased that you have taken the time and trouble to give us such lovely feedback.
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Review from Deborah D (Granddaughter of Resident) published on 28 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan, who has recently passed away enjoyed her last few years at the home. She was well cared for, did excellent activities, had good relationships with the staff and whilst dying had her needs met. The staff went above and beyond any expectations. Some of the staff attended her funeral and the funeral
procession started from Westfields and we were invited to go back there for coffee and cake after the ceremony too. Nothing was ever too much trouble. The activities they do are engaging at all levels and I would highly recommend this home.
Reply from Richard Smith, Marketing Manager at WestfieldsThank you for your kind comments about the care we provided for your Nan at Westfields. We're pleased we were able to meet your expectations in caring for her and please accept our condolences on your loss.
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Review from Janet L (Niece of Resident) published on 24 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt spent two weeks in Westfields after being discharged from hospital.
The care she received was excellent, all the staff treated her and us with the utmost respect.
The overall standard of Westfields is excellent.
Reply from Richard Smith, Marketing Manager at WestfieldsThank you for your kind words about our home in Swaffham.
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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Westfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.895 for Westfields is calculated as follows: ( (138 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.895
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Westfields is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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