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Vinefields, Bury St Edmunds, IP33 1YA
View Full Details of The MartinsLatest Reviews for The Martins
05 December 2025
My Dad has now been a resident of the home for the last 10 months and settled really well. The staff are kind, helpful and very considerate to his needs. He is now eating so much better than he was at home and enjoys the variety of meals on offer, tailored to his specific dietary needs, always being given a choice. He enjoys the variety of activities on offer and he very pleased that he is still able to take part in times of prayer and communion. The staff ensure the family are told should there be any medical issues such as falls/illness as soon as is practically possible. Any questions or concerns the family have are dealt with efficiently and as promptly as possible. The younger members of the family are always made welcome and appreciate time given to them by the staff when visiting great grandad.
24 November 2025
I feel this is my home now. The staff are very caring and make sure you are always ok.
24 November 2025
The Martins have made my mum feel at home. The staff and management are always helpful and have turned mums life around. So grateful for all their care and support.
19 November 2025
All the staff are very caring no matter what their roll in the organisation. Everyone plays their part to make the residents and visitors feel part of one big family. The home is well run in every aspect and in a perfect location.
19 November 2025
The Martins is an excellent care home. It provides a holistic caring environment and each resident is treated as if they were in their own home. The team have not only given the best care to my mother but also helped put our minds at rest in wanting to know our mother is cared for and happy. We would definitely recommend this as a place for your loved one to live in their later years.
14 November 2025
When my Dad was taken in to care we were obviously worried as to whether this was the right decision or that he would receive the appropriate care. On first visiting the Martins this worry turned to relief! Everyone was so thoughtful and thorough explaining everything to us surrounding his care. We were shown his room before he moved in and the caretakers put up pictures, photos, etc to ensure he would feel at home once he arrived. My Dad has settled in really well and I'm kept informed of any concerns, falls or changes that need to be made. The staff are friendly and he is well looked after with freshly prepared meals. My only slight concern is his laundry going missing even though we have labelled everything but usually if I ask this gets sorted quickly. Also, staff shortages over the summer. We would love Dad to get outside every day, even to just do a lap of the garden as he has always loved the outdoors but this is not realistically possible with staff numbers.
13 November 2025
When my mum arrived , she was not in a good state of health , her care has been amazing and we have all noticed how she has come on leaps and bounds , and refers to this as her home now which she loves , we were really worried about how she would settle in but the staff have all been amazing in looking after her and helping to become our mum again
06 November 2025
Awesome staff, professional and caring. I no longer worry about the safety of my Mother. My Mother is very happy and feels cared for by staff. Staff are always welcoming and keep you updated all the time.
30 September 2025
I became a resident at The Martins in June 2025 after a sudden decline in health issues. From the day I came I have been able to settle quickly and am pleased that I chose this way of the full-time care I now need. My family are also pleased for me and I still have a lot of freedom to keep touch with the wider world, friends and family. My only regret is poor internet connection (very poor).
24 July 2025
My sister, a resident at The Martins, has gone through a difficult time over the past year with her ongoing dementia. Her behaviour became progressively more challenging towards both staff and other residents, ending in a reportable safeguarding incident. With a high degree of internal staff professionalism and help from the team at Dementia Intensive Support Team and the GP, she is now so much more content, and is living in a much calmer and controlled way. I cannot speak highly enough of the empathetic and caring way that The Martin's Team helped her through a very difficult time
07 May 2024
Very satisfied with the way my aunt has been treated. She seems very happy with everything and especially the carers and we couldn't be happier knowing she is safe and well.
12 April 2024
We were worried about her living there, but she is so happy, she likes it better than her house, she likes all the staff and the people that live there. She is so relaxed as she is not living on her own and she has nothing to worry about now, we are very welcome when we come to visit her.
11 March 2024
I asked my mum-in-law today 14/02/24 what she thinks of The Martins and her words are "smashing!" We have no concerns regarding the care, food, hygiene, carers, and communication is second to none. She is so well looked after she loves being here. The staff go the extra mile to look after her.
22 September 2023
The Martins is a lovely venue with reliable caring staff and totally trust them to provide an excellent level of care for my friend as well as emotional support. The staff are friendly and competent.
12 September 2023
Very satisfied with the care.
06 September 2023
I last visited my mum at The Martins in March and April this year as I travel from the United States. I have been amazed at the dedication and professionalism of the staff. I have seen my mum have terrible days, not knowing where she is or what is going on; your staff are there every step of the way. Thankfully I have family who can visit my mum most days to check on her, and they are always impressed with the quality of care she receives. It takes a special team to take care of those who need constant care and assistance, and it seems as if The Martins has a formula that could be replicated for other homes. I will be back in October and November and I cannot wait to resume my visits and talk with the staff about my mum. Please continue to excel and lead the way.
30 August 2023
Moving a loved one into care is a difficult thing for all involved. Especially when that person has dementia and so cannot fully process why they are there; cannot remember how difficult and scary life was before the move; and, indeed, cannot remember visits or activities. Certainly it is never easy to care for someone with dementia: if they cannot understand that they need help, then any help given can be resented. The loss of the ability to do what one used to is blamed not on the mind or the body that can no longer do these things, but on the family and the carers. Since my mother moved into The Martins - during the pandemic - the staff have shown my mother, and us all, wonderful kindness and care. It is dreadfully sad that my mother cannot have the retirement she would have hoped for. But given that reality, there is nowhere better I would wish my mother to be. The staff at The Martins make it a very special, safe, and happy place, filled with warmth, kindness, and laughter.
10 August 2023
We have been delighted with the care my cousin has received. She has settled well I think due to the initial welcome and attentive care. The care team and leadership display a positive and compassionate attitude and genuinely demonstrate care and companionship when carrying out their duties. I am pleased that they allow and encourage independent thought and choice for my cousin as often as possible while managing her care needs with skill.
07 August 2023
My Mother moved into The Martins Bury St Edmunds in December 2022. She settled in immediately, the transition was smooth and without any hiccups whatsoever. The rooms and bathrooms are immaculate with hand bars, disabled equipment etc for extra help and safety if required. There is a hairdresser and manicurist on site and a daily mobile shop. The staff are without say the absolute best, nothing is too much trouble and they always conduct themselves in a professional yet warm manner, all that a family could ask for. The atmosphere is relaxed and welcoming and most residents are free to move about within their departments. I know it’s not always an easy decision when a member of your family needs that next step up into a residential or care home, but I can honestly say I have no hesitation whatsoever in highly recommending this home to anyone.
27 July 2023
Our first visit to The Martins was September 2022. We visited when it was clear that Mum needed more care and were very impressed with how the care home was run, the homeliness and cleanliness and, most importantly, how staff treated and cared for the residents. Mum moved in during September and was welcomed and made to feel at home. There are activities for residents should they wish to join in and good facilities including a hairdressers and lovely gardens. Mum’s health has deteriorated recently but we feel reassured that she is being well looked after and treated with dignity and respect. Mum recently celebrated her 90th birthday and the staff at The Martins made it a lovely day with tea, cake, and music which was enjoyed by family and other residents. Most of all, The Martins gives us peace of mind. We were very lucky that Mum was able to join their ‘family.’
Latest Reviews for The Martins
05 December 2025
My Dad has now been a resident of the home for the last 10 months and settled really well. The staff are kind, helpful and very considerate to his needs. He is now eating so much better than he was at home and enjoys the variety of meals on offer, tailored to his specific dietary needs, always being given a choice. He enjoys the variety of activities on offer and he very pleased that he is still able to take part in times of prayer and communion. The staff ensure the family are told should there be any medical issues such as falls/illness as soon as is practically possible. Any questions or concerns the family have are dealt with efficiently and as promptly as possible. The younger members of the family are always made welcome and appreciate time given to them by the staff when visiting great grandad.
24 November 2025
I feel this is my home now. The staff are very caring and make sure you are always ok.
24 November 2025
The Martins have made my mum feel at home. The staff and management are always helpful and have turned mums life around. So grateful for all their care and support.
19 November 2025
All the staff are very caring no matter what their roll in the organisation. Everyone plays their part to make the residents and visitors feel part of one big family. The home is well run in every aspect and in a perfect location.
19 November 2025
The Martins is an excellent care home. It provides a holistic caring environment and each resident is treated as if they were in their own home. The team have not only given the best care to my mother but also helped put our minds at rest in wanting to know our mother is cared for and happy. We would definitely recommend this as a place for your loved one to live in their later years.
14 November 2025
When my Dad was taken in to care we were obviously worried as to whether this was the right decision or that he would receive the appropriate care. On first visiting the Martins this worry turned to relief! Everyone was so thoughtful and thorough explaining everything to us surrounding his care. We were shown his room before he moved in and the caretakers put up pictures, photos, etc to ensure he would feel at home once he arrived. My Dad has settled in really well and I'm kept informed of any concerns, falls or changes that need to be made. The staff are friendly and he is well looked after with freshly prepared meals. My only slight concern is his laundry going missing even though we have labelled everything but usually if I ask this gets sorted quickly. Also, staff shortages over the summer. We would love Dad to get outside every day, even to just do a lap of the garden as he has always loved the outdoors but this is not realistically possible with staff numbers.
13 November 2025
When my mum arrived , she was not in a good state of health , her care has been amazing and we have all noticed how she has come on leaps and bounds , and refers to this as her home now which she loves , we were really worried about how she would settle in but the staff have all been amazing in looking after her and helping to become our mum again
06 November 2025
Awesome staff, professional and caring. I no longer worry about the safety of my Mother. My Mother is very happy and feels cared for by staff. Staff are always welcoming and keep you updated all the time.
30 September 2025
I became a resident at The Martins in June 2025 after a sudden decline in health issues. From the day I came I have been able to settle quickly and am pleased that I chose this way of the full-time care I now need. My family are also pleased for me and I still have a lot of freedom to keep touch with the wider world, friends and family. My only regret is poor internet connection (very poor).
24 July 2025
My sister, a resident at The Martins, has gone through a difficult time over the past year with her ongoing dementia. Her behaviour became progressively more challenging towards both staff and other residents, ending in a reportable safeguarding incident. With a high degree of internal staff professionalism and help from the team at Dementia Intensive Support Team and the GP, she is now so much more content, and is living in a much calmer and controlled way. I cannot speak highly enough of the empathetic and caring way that The Martin's Team helped her through a very difficult time
07 May 2024
Very satisfied with the way my aunt has been treated. She seems very happy with everything and especially the carers and we couldn't be happier knowing she is safe and well.
12 April 2024
We were worried about her living there, but she is so happy, she likes it better than her house, she likes all the staff and the people that live there. She is so relaxed as she is not living on her own and she has nothing to worry about now, we are very welcome when we come to visit her.
11 March 2024
I asked my mum-in-law today 14/02/24 what she thinks of The Martins and her words are "smashing!" We have no concerns regarding the care, food, hygiene, carers, and communication is second to none. She is so well looked after she loves being here. The staff go the extra mile to look after her.
22 September 2023
The Martins is a lovely venue with reliable caring staff and totally trust them to provide an excellent level of care for my friend as well as emotional support. The staff are friendly and competent.
12 September 2023
Very satisfied with the care.
06 September 2023
I last visited my mum at The Martins in March and April this year as I travel from the United States. I have been amazed at the dedication and professionalism of the staff. I have seen my mum have terrible days, not knowing where she is or what is going on; your staff are there every step of the way. Thankfully I have family who can visit my mum most days to check on her, and they are always impressed with the quality of care she receives. It takes a special team to take care of those who need constant care and assistance, and it seems as if The Martins has a formula that could be replicated for other homes. I will be back in October and November and I cannot wait to resume my visits and talk with the staff about my mum. Please continue to excel and lead the way.
30 August 2023
Moving a loved one into care is a difficult thing for all involved. Especially when that person has dementia and so cannot fully process why they are there; cannot remember how difficult and scary life was before the move; and, indeed, cannot remember visits or activities. Certainly it is never easy to care for someone with dementia: if they cannot understand that they need help, then any help given can be resented. The loss of the ability to do what one used to is blamed not on the mind or the body that can no longer do these things, but on the family and the carers. Since my mother moved into The Martins - during the pandemic - the staff have shown my mother, and us all, wonderful kindness and care. It is dreadfully sad that my mother cannot have the retirement she would have hoped for. But given that reality, there is nowhere better I would wish my mother to be. The staff at The Martins make it a very special, safe, and happy place, filled with warmth, kindness, and laughter.
10 August 2023
We have been delighted with the care my cousin has received. She has settled well I think due to the initial welcome and attentive care. The care team and leadership display a positive and compassionate attitude and genuinely demonstrate care and companionship when carrying out their duties. I am pleased that they allow and encourage independent thought and choice for my cousin as often as possible while managing her care needs with skill.
07 August 2023
My Mother moved into The Martins Bury St Edmunds in December 2022. She settled in immediately, the transition was smooth and without any hiccups whatsoever. The rooms and bathrooms are immaculate with hand bars, disabled equipment etc for extra help and safety if required. There is a hairdresser and manicurist on site and a daily mobile shop. The staff are without say the absolute best, nothing is too much trouble and they always conduct themselves in a professional yet warm manner, all that a family could ask for. The atmosphere is relaxed and welcoming and most residents are free to move about within their departments. I know it’s not always an easy decision when a member of your family needs that next step up into a residential or care home, but I can honestly say I have no hesitation whatsoever in highly recommending this home to anyone.
27 July 2023
Our first visit to The Martins was September 2022. We visited when it was clear that Mum needed more care and were very impressed with how the care home was run, the homeliness and cleanliness and, most importantly, how staff treated and cared for the residents. Mum moved in during September and was welcomed and made to feel at home. There are activities for residents should they wish to join in and good facilities including a hairdressers and lovely gardens. Mum’s health has deteriorated recently but we feel reassured that she is being well looked after and treated with dignity and respect. Mum recently celebrated her 90th birthday and the staff at The Martins made it a lovely day with tea, cake, and music which was enjoyed by family and other residents. Most of all, The Martins gives us peace of mind. We were very lucky that Mum was able to join their ‘family.’