The Martins

Vinefields, Bury St Edmunds IP33 1YA
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9.7 45 Reviews
  • The Martins, Bury St Edmunds
MHA’s The Martins offers a truly unique setting, with a stunning cathedral just beyond its garden. The home provide residential and dementia care for 42 residents who enjoy the beauty and tranquillity of living next to a 1,000-year-old cathedral, complete with the sounds of bells and choirs, and direct access to the Abbey Gardens.

Vibrant and full of life throughout the seasons, the beautifully maintained grounds feature a charming summer house where residents and families can relax amid the soothing sounds of nature.

The home is supported by a compassionate care team and chaplain, who provides spiritual guidance for residents of all faiths. Life here is filled with unique and joyful experiences, from visits by Bambi the pony to rickshaw rides through Bury St Edmunds and lively ‘Bubbly Circus’ parties.

The Martins provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at The Martins are here to help.
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Care Provided by The Martins

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1395 – £1694
  • Self-Funded Residential Dementia Care: £1694 – £1994

These prices are only a guideline, please contact The Martins to find out the exact price for your requirements.

Contact The Martins to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Martins to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (42)

The Martins Reviews (45)

9.7

The Martins has a Review Score of 9.7 (9.671) out of 10, based on 13 reviews in the last 2 years.
Over all time The Martins has 45 reviews.

Overall Experience
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Date Published
  • 45
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Reviewer Connection to The Martins
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Total of 45, showing 1-20
Review from B B (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has now been a resident of the home for the last 10 months and settled really well. The staff are kind, helpful and very considerate to his needs. He is now eating so much better than he was at home and enjoys the variety of meals on offer, tailored to his specific dietary needs, always being
given a choice. He enjoys the variety of activities on offer and he very pleased that he is still able to take part in times of prayer and communion. The staff ensure the family are told should there be any medical issues such as falls/illness as soon as is practically possible. Any questions or concerns the family have are dealt with efficiently and as promptly as possible. The younger members of the family are always made welcome and appreciate time given to them by the staff when visiting great grandad.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review. I will ensure that it is passed on to the team. Your Dad has settled extremely well at The Martins and made new friends who he enjoys chatting and spending time with. We are all so very glad that he is happy and content living here.
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Review from Audrey W (Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel this is my home now. The staff are very caring and make sure you are always ok.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review, I will ensure that it is passed on to the team. We are so pleased that you have settled and think of this as your home now, it is a pleasure to have you living at The Martins.
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Review from T G (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Martins have made my mum feel at home. The staff and management are always helpful and have turned mums life around. So grateful for all their care and support.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review, I will ensure that it is passed on to the team. Your mum has now settled in so well living at The Martins and she really enjoys joining in with the entertainment in the main lounge and it is a pleasure to see her enjoying life.
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Review from Joanne A (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very caring no matter what their roll in the organisation.
Everyone plays their part to make the residents and visitors feel part of one big family.
The home is well run in every aspect and in a perfect location.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review, I will ensure that this is passed on to the team.
We are extremely lucky to be located where we are and have the amazing outlook and gardens to enjoy. It is important to us that everyone is welcomed to The Martins, and we are supported so well with friends and families who visit regularly.
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Review from Emma M (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Martins is an excellent care home. It provides a holistic caring environment and each resident is treated as if they were in their own home.
The team have not only given the best care to my mother but also helped put our minds at rest in wanting to know our mother is cared for and happy. We would
definitely recommend this as a place for your loved one to live in their later years.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review, I will ensure that this is passed on to the team.
Our aim is to enable our residents to live later life well and at times this can be challenging, however, your Mum has settled in so well and is always very happy and still enjoys a spot of gardening. It is always difficult as a family to make that decision and we are so pleased that as a family that your minds are at rest.
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Review from Trudy C (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Dad was taken in to care we were obviously worried as to whether this was the right decision or that he would receive the appropriate care.
On first visiting the Martins this worry turned to relief!
Everyone was so thoughtful and thorough explaining everything to us surrounding his care. We
were shown his room before he moved in and the caretakers put up pictures, photos, etc to ensure he would feel at home once he arrived.
My Dad has settled in really well and I'm kept informed of any concerns, falls or changes that need to be made.
The staff are friendly and he is well looked after with freshly prepared meals.
My only slight concern is his laundry going missing even though we have labelled everything but usually if I ask this gets sorted quickly. Also, staff shortages over the summer. We would love Dad to get outside every day, even to just do a lap of the garden as he has always loved the outdoors but this is not realistically possible with staff numbers.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave a review and I will ensure that the team are made aware. Your Dad has settled in so well at The Martins and when I am walking around the home I always stop and have a chat with him, he is usually eating a packet of sweets that you have brought in. Your Dad can access the garden independently and I will ensure that this is passed on to the team to offer him this daily. Laundry can be an issue at times, and I am pleased that this has been quickly resolved when you have asked, we are also working hard on recruitment to fill our vacant positions but do always ensure that if we are using Agency staff that they are familiar with the residents and the home.
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Review from Tanya E (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum arrived , she was not in a good state of health , her care has been amazing and we have all noticed how she has come on leaps and bounds , and refers to this as her home now which she loves , we were really worried about how she would settle in but the staff have all been amazing in looking
after her and helping to become our mum again
Reply from Melanie McGarr, Home Manager at The MartinsThank you very much for taking the time to leave this lovely review and I will ensure that the team are made aware. We are all so pleased how your Mum has settled in at The Martins and that she calls it home, she really has come on leaps and bounds with her health and mobility and is very happy and content; she is an amazing lady.
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Review from W W (Son of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Awesome staff, professional and caring. I no longer worry about the safety of my Mother. My Mother is very happy and feels cared for by staff.


Staff are always welcoming and keep you updated all the time.

Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave a review. Your Mother has settled in so well at The Martins and it is lovely to see her so happy, and especially for your family to know that she is safe and cared for. I will ensure that I pass this on to the team.
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Review from J R (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I became a resident at The Martins in June 2025 after a sudden decline in health issues. From the day I came I have been able to settle quickly and am pleased that I chose this way of the full-time care I now need. My family are also pleased for me and I still have a lot of freedom to keep touch with
the wider world, friends and family. My only regret is poor internet connection (very poor).
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave a review, I will ensure that this is passed on to the team. We are very glad that you settled quickly at The Martins and able to have kept your freedom and in touch with the wider world, including going out on your mobility scooter. We have recently had an upgrade in the internet and many apologies for it still being poor, I will look in to this.
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Review from V L (Brother of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, a resident at The Martins, has gone through a difficult time over the past year with her ongoing dementia. Her behaviour became progressively more challenging towards both staff and other residents, ending in a reportable safeguarding incident. With a high degree of internal staff professionalism
and help from the team at Dementia Intensive Support Team and the GP, she is now so much more content, and is living in a much calmer and controlled way. I cannot speak highly enough of the empathetic and caring way that The Martin's Team helped her through a very difficult time
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this kind and honest review, it is much appreciated, and I will ensure that it is passed on to the team and the health care professionals involved. It has been a difficult time for your sister since moving into the Martins, however, we are happy that she is now content and settled.
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Review from Catherine R (Niece of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the way my aunt has been treated. She seems very happy with everything and especially the carers and we couldn't be happier knowing she is safe and well.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review it is much appreciated, and I will ensure that it is passed on to the team. Your aunt has settled in very well she is a joy to care for, it is always a pleasure to chat with her and nice to see her so happy.
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Review from J H (Niece of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were worried about her living there, but she is so happy, she likes it better than her house, she likes all the staff and the people that live there. She is so relaxed as she is not living on her own and she has nothing to worry about now, we are very welcome when we come to visit her.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review, it is much appreciated and I will ensure that it is passed on to the team. We are so pleased at how well your relative has settled in at The Martins and I speak on behalf of the team that she is a pleasure to care for; it is wonderful to hear that she is so happy and relaxed.
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Review from D A (Daughter-in-law of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I asked my mum-in-law today 14/02/24 what she thinks of The Martins and her words are "smashing!" We have no concerns regarding the care, food, hygiene, carers, and communication is second to none. She is so well looked after she loves being here. The staff go the extra mile to look after her.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave a review, we are so very glad that your mother-in-law is comfortable and happy here; she is a pleasure to care for. I will ensure that this is passed on to the team that work so very hard.
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Review from E T (Friend of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Martins is a lovely venue with reliable caring staff and totally trust them to provide an excellent level of care for my friend as well as emotional support. The staff are friendly and competent.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review, I will ensure that it is passed on to the team. Your friend has settled in so well at The Martins and has made lots of new friends. I know that she looks forward to your visits especially when she goes out to have her pamper days.
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Review from William W (Husband of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the care.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to complete this review, I will ensure this is passed on to the team. We enjoy you visiting your dear wife and seeing what pleasure you both get from sitting in the beautiful gardens here.
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Review from Mark N (Son of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I last visited my mum at The Martins in March and April this year as I travel from the United States. I have been amazed at the dedication and professionalism of the staff. I have seen my mum have terrible days, not knowing where she is or what is going on; your staff are there every step of the way.
Thankfully
I have family who can visit my mum most days to check on her, and they are always impressed with the quality of care she receives. It takes a special team to take care of those who need constant care and assistance, and it seems as if The Martins has a formula that could be replicated for other homes.
I will be back in October and November and I cannot wait to resume my visits and talk with the staff about my mum. Please continue to excel and lead the way.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to complete this review. Your mum is a pleasure to care for and has settled very well into the home, she particularly enjoys sitting in the lounge watching the world go by. I will ensure that your comments are passed onto the team, and we very much look forward to your visit later this year.
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Review from Olly S (Son of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Moving a loved one into care is a difficult thing for all involved. Especially when that person has dementia and so cannot fully process why they are there; cannot remember how difficult and scary life was before the move; and, indeed, cannot remember visits or activities.
Certainly it is never easy
to care for someone with dementia: if they cannot understand that they need help, then any help given can be resented. The loss of the ability to do what one used to is blamed not on the mind or the body that can no longer do these things, but on the family and the carers.
Since my mother moved into The Martins - during the pandemic - the staff have shown my mother, and us all, wonderful kindness and care. It is dreadfully sad that my mother cannot have the retirement she would have hoped for. But given that reality, there is nowhere better I would wish my mother to be. The staff at The Martins make it a very special, safe, and happy place, filled with warmth, kindness, and laughter.
Reply from Melanie McGarr, Home Manager at The MartinsMany thanks for taking the time to leave this review, it is much appreciated. Getting to know your mum has been a pleasure and I will ensure that your kind comments are passed on to the team at The Martins.
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Review from I C (Relative of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the care my cousin has received. She has settled well I think due to the initial welcome and attentive care.
The care team and leadership display a positive and compassionate attitude and genuinely demonstrate care and companionship when carrying out their duties. I am pleased
that they allow and encourage independent thought and choice for my cousin as often as possible while managing her care needs with skill.
Reply from Melanie McGarr, Home Manager at The MartinsThank you for your review; it is always lovely to hear that resident's family members are delighted and have positive words of encouragement for the whole team here at The Martins. I will pass on the comments to the team so that they know just how appreciative you are of their hard work, compassion, and commitment.
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Review from Lisa B (Daughter of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother moved into The Martins Bury St Edmunds in December 2022.
She settled in immediately, the transition was smooth and without any hiccups whatsoever.
The rooms and bathrooms are immaculate with hand bars, disabled equipment etc for extra help and safety if required.
There is a hairdresser
and manicurist on site and a daily mobile shop.
The staff are without say the absolute best, nothing is too much trouble and they always conduct themselves in a professional yet warm manner, all that a family could ask for.
The atmosphere is relaxed and welcoming and most residents are free to move about within their departments.
I know it’s not always an easy decision when a member of your family needs that next step up into a residential or care home, but I can honestly say I have no hesitation whatsoever in highly recommending this home to anyone.
Reply from Melanie McGarr, Home Manager at The MartinsThank you for this lovely and heartwarming review and recommendation, I will pass on to the team and continue to thank them for their commitment and hard work.
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Review from Jackie S (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our first visit to The Martins was September 2022. We visited when it was clear that Mum needed more care and were very impressed with how the care home was run, the homeliness and cleanliness and, most importantly, how staff treated and cared for the residents.
Mum moved in during September and was
welcomed and made to feel at home. There are activities for residents should they wish to join in and good facilities including a hairdressers and lovely gardens.
Mum’s health has deteriorated recently but we feel reassured that she is being well looked after and treated with dignity and respect.
Mum recently celebrated her 90th birthday and the staff at The Martins made it a lovely day with tea, cake, and music which was enjoyed by family and other residents.
Most of all, The Martins gives us peace of mind. We were very lucky that Mum was able to join their ‘family.’
Reply from Melanie McGarr, Home Manager at The MartinsThank you for taking your time to feedback your experience of The Martins and I will ensure your lovely comments are passed onto the team.
I am very glad that your Mum enjoyed her recent birthday, she is a joy to sit and chat with, and I always hear her having a good conversation with the hairdresser, when she visits.
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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for The Martins is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for The Martins is calculated as follows: ( (132 Excellents x 5) + (24 Goods x 4) ) ÷ 156 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for The Martins is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Melanie McGarr

Job Title: Care Home Manager Joined: 2018

With a career in care spanning over 25 years, Melanie McGarr is the home manager at MHA The Martins. Mel brings a wealth of experience and dedication to supporting others, having begun her journey working for 18 years in a secure environment with adults living with learning difficulties and challenging behaviour, before changing her focus to older people’s care.


Joining MHA at a sister home, Mel spent 7 years progressing from Senior Care Assistant to Deputy Home Manager. From the outset, her goal was to become a Home Manager, and in January 2023, she was offered the opportunity on secondment to lead The Martins, a role made permanent the following year.


Passionate about helping residents live later life well, she approaches her role with warmth, commitment, and resilience. She recognises that while the role has its challenges, it is also deeply rewarding, and she feels fortunate to be able to make a positive difference every day.

Frequently Asked Questions about The Martins

What types of Care is The Martins registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Martins have?

There are 42 Single Rooms.

What are the Facilities & Services at The Martins?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Martins to the centre of Bury St Edmunds?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Martins to verify any information. View our terms and conditions. The Martins has an Enhanced Service - more info.