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The Martins

Vinefields, Bury St Edmunds, Suffolk IP33 1YA
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The Martins, Bury St Edmunds
The Martins, Bury St Edmunds
The Martins, Bury St Edmunds

MHA’s The Martins offers a truly unique setting, with a stunning cathedral just beyond its garden. The home provide residential and dementia care for 42 residents who enjoy the beauty and tranquillity of living next to a 1,000-year-old cathedral, complete with the sounds of bells and choirs, and direct access to the Abbey Gardens.

Vibrant and full of life throughout the seasons, the beautifully maintained grounds feature a charming summer...  

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Care Provided by The Martins

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,478 - £1,794N/A
Residential Dementia Care£1,794 - £2,111N/A

Contact The Martins to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

The Martins Reviews (46)

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9.6

The Martins has a Review Score of 9.6 (9.610) out of 10, based on 12 reviews in the last 2 years. Over all time The Martins has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from Oliver S (Son of Resident) published on 14 July 2026 Submitted via Postal Card
Overall Experience
I just wanted to say how enormously & endlessly grateful I am to the staff at The Martins for all they do. What I really wanted to highlight was their support to me.
Dementia strips those with it of everything, but most obviously and affectingly of the ability to properly communicate and to understand what's happening. The impact of that on their families can be huge and can make things incredibly isolating and lonely. Others don't ever really understand - that sense of 'are they any better yet?'
Your staff understand. Your staff too talk openly and honestly about things and it is the most wonderful and needed help. Thank you.

Thank you!

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave your review, it is very much appreciated, and I will ensure that it is passed on to the team. The impact that dementia has on loved ones is incredibly difficult and I am glad that you feel the staff here at The Martins are understanding, open and honest when talking to you. Your Mum is a delightful character, and we are all very fortunate to know her.

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Review from Lis G (Daughter of Resident) published on 13 July 2026 Submitted via Postal Card
Overall Experience

We have been delighted with my mother's care. The Martins is a beautiful, well-run home with excellent carers. She is as happy as she can be and we are very grateful.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review and I will ensure that this is passed on to the Team. Your Mum has really settled well into The Martins and when attending resident meetings and asked about the meals here she is always very complimentary. She enjoys having many visitors and going out often, I am glad that she is happy.

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Review from B B (Daughter of Resident) published on 5 December 2025 Submitted via Website
Overall Experience

My Dad has now been a resident of the home for the last 10 months and settled really well. The staff are kind, helpful and very considerate to his needs. He is now eating so much better than he was at home and enjoys the variety of meals on offer, tailored to his specific dietary needs, always being given a choice. He enjoys the variety of activities on offer and he very pleased that he is still able to take part in times of prayer and communion. The staff ensure the family are told should there be any medical issues such as falls/illness as soon as is practically possible. Any questions or concerns the family have are dealt with efficiently and as promptly as possible. The younger members of the family are always made welcome and appreciate time given to them by the staff when visiting great grandad.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review. I will ensure that it is passed on to the team. Your Dad has settled extremely well at The Martins and made new friends who he enjoys chatting and spending time with. We are all so very glad that he is happy and content living here.

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Review from Audrey W (Resident / Service User) published on 24 November 2025 Submitted via Postal Card
Overall Experience

I feel this is my home now. The staff are very caring and make sure you are always ok.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, I will ensure that it is passed on to the team. We are so pleased that you have settled and think of this as your home now, it is a pleasure to have you living at The Martins.

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Review from T G (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card
Overall Experience

The Martins have made my mum feel at home. The staff and management are always helpful and have turned mums life around. So grateful for all their care and support.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, I will ensure that it is passed on to the team. Your mum has now settled in so well living at The Martins and she really enjoys joining in with the entertainment in the main lounge and it is a pleasure to see her enjoying life.

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Review from Joanne A (Daughter of Resident) published on 19 November 2025 Submitted via Website
Overall Experience
All the staff are very caring no matter what their roll in the organisation.
Everyone plays their part to make the residents and visitors feel part of one big family.

The home is well run in every aspect and in a perfect location.

Reply from Melanie McGarr, Home Manager at The Martins
Many thanks for taking the time to leave this review, I will ensure that this is passed on to the team.

We are extremely lucky to be located where we are and have the amazing outlook and gardens to enjoy. It is important to us that everyone is welcomed to The Martins, and we are supported so well with friends and families who visit regularly.

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Review from Emma M (Daughter of Resident) published on 19 November 2025 Submitted via Website
Overall Experience
The Martins is an excellent care home. It provides a holistic caring environment and each resident is treated as if they were in their own home.

The team have not only given the best care to my mother but also helped put our minds at rest in wanting to know our mother is cared for and happy. We would definitely recommend this as a place for your loved one to live in their later years.

Reply from Melanie McGarr, Home Manager at The Martins
Many thanks for taking the time to leave this review, I will ensure that this is passed on to the team.

Our aim is to enable our residents to live later life well and at times this can be challenging, however, your Mum has settled in so well and is always very happy and still enjoys a spot of...  

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Review from Trudy C (Daughter of Resident) published on 14 November 2025 Submitted via Website
Overall Experience
When my Dad was taken in to care we were obviously worried as to whether this was the right decision or that he would receive the appropriate care.
On first visiting the Martins this worry turned to relief!
Everyone was so thoughtful and thorough explaining everything to us surrounding his care. We were shown his room before he moved in and the caretakers put up pictures, photos, etc to ensure he would feel at home once he arrived.
My Dad has settled in really well and I'm kept informed of any concerns, falls or changes that need to be made.
The staff are friendly and he is well looked after with freshly prepared meals.

My only slight concern is his laundry going missing even though we have labelled everything but usually if I ask this gets sorted quickly. Also, staff shortages over the summer. We would love Dad to get outside every day, even to just do a lap of the garden as he has always loved the outdoors but this is not realistically possible with staff numbers.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave a review and I will ensure that the team are made aware. Your Dad has settled in so well at The Martins and when I am walking around the home I always stop and have a chat with him, he is usually eating a packet of sweets that you have brought in. Your Dad...  

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Review from Tanya E (Daughter of Resident) published on 13 November 2025 Submitted via Website
Overall Experience

When my mum arrived , she was not in a good state of health , her care has been amazing and we have all noticed how she has come on leaps and bounds , and refers to this as her home now which she loves , we were really worried about how she would settle in but the staff have all been amazing in looking after her and helping to become our mum again

Reply from Melanie McGarr, Home Manager at The Martins

Thank you very much for taking the time to leave this lovely review and I will ensure that the team are made aware. We are all so pleased how your Mum has settled in at The Martins and that she calls it home, she really has come on leaps and bounds with her health and mobility and is very happy and content; she is an amazing lady.

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Review from W W (Son of Resident) published on 6 November 2025 Submitted via Website
Overall Experience

Awesome staff, professional and caring. I no longer worry about the safety of my Mother. My Mother is very happy and feels cared for by staff.

Staff are always welcoming and keep you updated all the time.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave a review. Your Mother has settled in so well at The Martins and it is lovely to see her so happy, and especially for your family to know that she is safe and cared for. I will ensure that I pass this on to the team.

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Review from J R (Resident / Service User) published on 30 September 2025 Submitted via Postal Card
Overall Experience

I became a resident at The Martins in June 2025 after a sudden decline in health issues. From the day I came I have been able to settle quickly and am pleased that I chose this way of the full-time care I now need. My family are also pleased for me and I still have a lot of freedom to keep touch with the wider world, friends and family. My only regret is poor internet connection (very poor).

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave a review, I will ensure that this is passed on to the team. We are very glad that you settled quickly at The Martins and able to have kept your freedom and in touch with the wider world, including going out on your mobility scooter. We have recently had an upgrade in the internet and many apologies for it still being poor, I will look in to this.

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Review from V L (Brother of Resident) published on 24 July 2025 Submitted via Website
Overall Experience

My sister, a resident at The Martins, has gone through a difficult time over the past year with her ongoing dementia. Her behaviour became progressively more challenging towards both staff and other residents, ending in a reportable safeguarding incident. With a high degree of internal staff professionalism and help from the team at Dementia Intensive Support Team and the GP, she is now so much more content, and is living in a much calmer and controlled way. I cannot speak highly enough of the empathetic and caring way that The Martin's Team helped her through a very difficult time

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this kind and honest review, it is much appreciated, and I will ensure that it is passed on to the team and the health care professionals involved. It has been a difficult time for your sister since moving into the Martins, however, we are happy that she is now content and settled.

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Review from Catherine R (Niece of Resident) published on 7 May 2024 Submitted via Postal Card
Overall Experience

Very satisfied with the way my aunt has been treated. She seems very happy with everything and especially the carers and we couldn't be happier knowing she is safe and well.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review it is much appreciated, and I will ensure that it is passed on to the team. Your aunt has settled in very well she is a joy to care for, it is always a pleasure to chat with her and nice to see her so happy.

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Review from J H (Niece of Resident) published on 12 April 2024 Submitted via Postal Card
Overall Experience

We were worried about her living there, but she is so happy, she likes it better than her house, she likes all the staff and the people that live there. She is so relaxed as she is not living on her own and she has nothing to worry about now, we are very welcome when we come to visit her.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, it is much appreciated and I will ensure that it is passed on to the team. We are so pleased at how well your relative has settled in at The Martins and I speak on behalf of the team that she is a pleasure to care for; it is wonderful to hear that she is so happy and relaxed.

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Review from D A (Daughter-in-law of Resident) published on 11 March 2024 Submitted via Postal Card
Overall Experience

I asked my mum-in-law today 14/02/24 what she thinks of The Martins and her words are "smashing!" We have no concerns regarding the care, food, hygiene, carers, and communication is second to none. She is so well looked after she loves being here. The staff go the extra mile to look after her.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave a review, we are so very glad that your mother-in-law is comfortable and happy here; she is a pleasure to care for. I will ensure that this is passed on to the team that work so very hard.

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Review from E T (Friend of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience

The Martins is a lovely venue with reliable caring staff and totally trust them to provide an excellent level of care for my friend as well as emotional support. The staff are friendly and competent.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, I will ensure that it is passed on to the team. Your friend has settled in so well at The Martins and has made lots of new friends. I know that she looks forward to your visits especially when she goes out to have her pamper days.

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Review from William W (Husband of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

Very satisfied with the care.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to complete this review, I will ensure this is passed on to the team. We enjoy you visiting your dear wife and seeing what pleasure you both get from sitting in the beautiful gardens here.

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Review from Mark N (Son of Resident) published on 6 September 2023 Submitted via Website
Overall Experience
I last visited my mum at The Martins in March and April this year as I travel from the United States. I have been amazed at the dedication and professionalism of the staff. I have seen my mum have terrible days, not knowing where she is or what is going on; your staff are there every step of the way.
Thankfully I have family who can visit my mum most days to check on her, and they are always impressed with the quality of care she receives. It takes a special team to take care of those who need constant care and assistance, and it seems as if The Martins has a formula that could be replicated for other homes.

I will be back in October and November and I cannot wait to resume my visits and talk with the staff about my mum. Please continue to excel and lead the way.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to complete this review. Your mum is a pleasure to care for and has settled very well into the home, she particularly enjoys sitting in the lounge watching the world go by. I will ensure that your comments are passed onto the team, and we very much look forward to your visit later this year.

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Review from I C (Relative of Resident) published on 10 August 2023 Submitted via Postal Card
Overall Experience
We have been delighted with the care my cousin has received. She has settled well I think due to the initial welcome and attentive care.

The care team and leadership display a positive and compassionate attitude and genuinely demonstrate care and companionship when carrying out their duties. I am pleased that they allow and encourage independent thought and choice for my cousin as often as possible while managing her care needs with skill.

Reply from Melanie McGarr, Home Manager at The Martins

Thank you for your review; it is always lovely to hear that resident's family members are delighted and have positive words of encouragement for the whole team here at The Martins. I will pass on the comments to the team so that they know just how appreciative you are of their hard work, compassion, and commitment.

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Review from Lisa B (Daughter of Resident) published on 7 August 2023 Submitted via Website
Overall Experience
My Mother moved into The Martins Bury St Edmunds in December 2022.
She settled in immediately, the transition was smooth and without any hiccups whatsoever.
The rooms and bathrooms are immaculate with hand bars, disabled equipment etc for extra help and safety if required.
There is a hairdresser and manicurist on site and a daily mobile shop.
The staff are without say the absolute best, nothing is too much trouble and they always conduct themselves in a professional yet warm manner, all that a family could ask for.
The atmosphere is relaxed and welcoming and most residents are free to move about within their departments.

I know it’s not always an easy decision when a member of your family needs that next step up into a residential or care home, but I can honestly say I have no hesitation whatsoever in highly recommending this home to anyone.

Reply from Melanie McGarr, Home Manager at The Martins

Thank you for this lovely and heartwarming review and recommendation, I will pass on to the team and continue to thank them for their commitment and hard work.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 October 2022
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for The Martins.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for The Martins.

Meet the Team (1)

Melanie McGarr
Melanie McGarrJob Title:Care Home ManagerJoined: 2018

With a career in care spanning over 25 years, Melanie McGarr is the home manager at MHA The Martins. Mel brings a wealth of experience and dedication to supporting others, having begun her journey working for 18 years in a secure environment with adults living with learning difficulties and challenging behaviour, before changing her focus to older people’s care.

Joining MHA at a sister home, Mel spent 7 years progressing from Senior Care Assistant to Deputy Home Manager. From the outset, her goal was to become a Home Manager, and in January 2023, she was offered the opportunity on secondment to lead The Martins, a role made permanent the following year.

Passionate about helping residents live later life well, she approaches her role with warmth, commitment, and resilience. She recognises that while the role has its challenges, it is also deeply rewarding, and she feels fortunate to be able to make a positive difference every day.

Frequently Asked Questions about The Martins

What types of Care is The Martins registered for?

Older Person Care, Dementia, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Martins have?

There are 42 Single Rooms.

What are the Facilities & Services at The Martins?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is The Martins to the centre of Bury St Edmunds?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Martins to verify any information. View our terms and conditions. The Martins has an Enhanced Service -more info.