The Martins is situated in the pleasant town of Bury St Edmunds and welcomes up to forty-two occupants, specialising in the challenges adults diagnosed with dementia face.
A service that prides itself on both friendliness and professionalism, The Martins has a strong reputation within the local community that carers look to live up to through regularly updated and person-centred care packages.
Group: MHA (Methodist Homes)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Spanish; Castilian, Polish
Single Rooms: 42
Rooms with ensuite WC: 42
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Martins: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for The Martins is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Martins in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.699 for The Martins is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.857 Points relating to the number of positive Reviews for The Martins is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.4 Target = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Martins has a Review Score of 8.6 (8.556) from 7 Reviews
Review submitted from a Website Submission by Bob G (Son of Resident) on Tuesday 13 March 2018. Relates to March 2018.
My father was a resident at The Martins and passed away early in March.
He had only been there for 4 months and during this time his care was exemplary. He was treated with respect and dignity and nothing was too much trouble. (Even though he could be taxing at times).
After his passing, the staff were brilliant and kept all the family fully informed during this sad time.
I would like to take this opportunity to thank all the staff (I could mention names but I'm worried I will miss someone) at The Martins for the care they gave my father during the short time he was there.
I cannot praise the staff enough and would recommend The Martins to anybody who was thinking of taking advantage of this facility.
How likely would you be to recommend The Martins? Extremely Likely
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Liz Fleming, Home Manager at The Martins responded to this review on 23 Mar 2018:
Thank you for your feedback regarding The Martins. Please accept my sincere condolences on the passing away of your father. Your comments regarding our staff team are very much appreciated and I will ensure that these are shared with the team.
Review submitted from a Postal Card by A F (Daughter of Resident) on Thursday 10 August 2017. Relates to August 2017.
My mother arrived in January of this year.
We moved her from her own home which was isolated and hard to find the 24-hour care we needed for her.
We were full of trepidation but she has settled far better than we could have hoped.
She loves the community life of The Martins' - the singing and socialising in particular.
Staff are wonderful with her and she glows!
How likely would you be to recommend The Martins? Extremely Likely
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Liz Fleming, Home Manager at The Martins responded to this review on 14 Aug 2017:
Thank you for your lovely feedback regarding The Martins.
I am so pleased that your Mother is glowing!
I will ensure that your feedback is shared with our team.
Thank you.
Review submitted from a Postal Card by C W (Resident) on Tuesday 23 May 2017. Relates to May 2017.
I am well cared for and nothing seems too much trouble for the staff. I had lived independently for many years and although difficult at first I settled in quite quickly thanks to the very comfortable facilities and the wonderful staff at The Martins.
How likely would you be to recommend The Martins? Extremely Likely
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Liz Fleming, Home Manager at The Martins responded to this review on 26 May 2017:
Thank you for taking the time to tell us about your experience at The Martins. I am so pleased that you are well cared for and have now settled in well. I will share you feedback with the staff team. Thank you.
Review submitted from a Postal Card by Vanessa T (Daughter of Resident) on Wednesday 21 December 2016. Relates to November 2016.
My mother was a resident for 18 months from March 2015 to 19th November 2016. She was well enough to choose her care home and she enjoyed 18 months of wonderful happy care during that time. The staff were wonderful and treated all their residents with individuality and so much thought for their needs. The activities were well executed and every visit I made to my mother were so happy.
How likely would you be to recommend The Martins? Extremely Likely
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Liz Fleming, Home Manager at The Martins responded to this review on 23 Dec 2016:
Thank you for taking the time to tell us about your experience of The Martins. I am so pleased to hear that your Mother had a wonderful 18 months at the Martins. I will ensure that your feedback is shared with our staff team.
Review submitted from a Postal Card by Malcolm B (Son of Resident) on Friday 1 July 2016. Relates to June 2016.
My mother's needs have been catered for and as her condition has declined the home has been very pro-active in responding. They have liaised brilliantly with the doctor's surgery and hospital. In fact they have 'forced' the hospital services to be more helpful. The staff have been excellent and respond well to my mother and we have always been treated with courtesy and in a most friendly, welcoming and helpful manner.
How likely would you be to recommend The Martins? Extremely Likely
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Review submitted from a Postal Card by Suzi (Daughter of Resident) on Thursday 19 May 2016. Relates to May 2016.
The carers dealing with my mother are always exceptionally professional. They have infinite patience, however frustrating my mother becomes. I have nothing but admiration for them. When speaking to mum they are always positive and encouraged in an effort to encourage her to live as full and satisfying life as she can. I am also pleased with the fact that carers and management are generally free to speak to me at short notice. A very friendly and welcoming environment.
How likely would you be to recommend The Martins? Extremely Likely
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Liz Fleming, Home Manager at The Martins responded to this review on 23 May 2016:
Thank you for your kinds comments regarding The Martins. It is great to hear your feedback about the exceptional team we have at The Martins and that they encourage your Mum to continue to live a full and satisfying life. Your feedback is important to us and I will ensure that it shared with the team. Thank you.
Review submitted from a Postal Card by M H (Daughter of Resident) on Tuesday 22 March 2016. Relates to February 2016.
We visited many care home in our search for a "new family" to support us care for mum. As soon as we entered The Martins we were welcomed by caring, friendly staff who were genuinely interested in hearing about mum. We could see happy and active residents and the atmosphere was relaxed and has a "warmth". Mum is now resident and has settled well to a new part of the country and to a new situation she did not expect to find herself in, that is due to the care, professional and support of everyone who works there.
How likely would you be to recommend The Martins? Extremely Likely
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Treated with Dignity
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Liz Fleming, Home Manager at The Martins responded to this review on 23 Mar 2016:
Thank you for taking the time to feedback your experience of The Martins. I am so pleased to hear that the atmosphere at the Home as been happy and relaxed with the staff taking the time to get to know you and your Mum. I will ensure that your comments are shared with the team.
February 2018
There are currently no Care Home Idol entrants who have performed at The Martins