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Little Moor Road, Middleton, Saxmundham, IP17 3JZ
View full details of Norwood HouseLatest Reviews for Norwood House
13 March 2026
The toilet on ground floor in reception/hall was is quite dirty walls, floor, decor all quite filthy and in bad repair. Toilet bowl is disgusting. Black with limescale. Poor dated decoration. Unhygienic. Unbelievable for cost of staying there. Staff are friendly.
13 February 2026
Mum has now been at Norwood House 18 months, she has settled in well and in her words she says she has no complaints. What so ever. All the staff/care workers are kind and very friendly. Anything we have asked for or about has been addressed at once. It's lovely to see that a lot of improvements are
going on with the new owners. It's lovely to know that mum is safe and as happy as she can be at this great age.
11 February 2026
Staff friendly and kind. Food plenty good selection nice having snacks nearby. Home nice and warm sometime a bit chilly. Clothing nice and clean. Keep me clean as well. Home is always clean and tidy. Can't comment on management as don't see them much. Had a lovely Christmas here with my family. Some
carers are more careful with the hoist than others when moving me.
29 January 2026
Our family are extremely happy with Norwood House and how my mum is treated. She's been in there a number of years and is so happy. Visiting is always a pleasure and I no longer have to worry about her or her care in any way. Im eternally grateful.
07 July 2025
Everyone is very helpful and the home is very clean, nothing is too much trouble. The residents are well looked after, the entertainment is excellent and the food is amazing. You couldn't ask for a better place for your loved ones.
04 July 2025
As a visitor to Norwood home,I find it very welcoming,the staff are always there to help,a lovely comfortable feel to the place,tea and coffee and snacks though out the day for the residents and visitors, the food is excellent, my relative is happy as he likes to smoke, and there is an area for
that,he is treated very well,as I know he can be challenging, they have a hairdresser,a salon where the ladies can get there nails done and entertainment at the weekend, ,the TV room, a lot of different areas to go in,for them,to me it's like a 5 star hotel, nothing is to much trouble for the staff, excellent, I would highly recommend Norwood house,in Saxmundham,for a loved one to live in.
03 July 2025
My uncle came here last year from another care home which was closed down for being so bad. Where my uncle in their care received a broken hip, needed replacement, broken fingers, black eye. Since he came here he has had good food and cared for. Staff treating him well and myself & 2 little dogs
when we visit him.
02 July 2025
He has settled in very well & we were very happy how he looked & reacted to us. This is a lovely home & we are pleased to have him here.
30 June 2025
We are very lucky that we found Norwood House, it is an ideal setting for Mum, they always have so much going on and the staff are fab. We have never had any concerns and they always keep us updated about whats going on. The level of care and compassion is excellent and all the residents seem happy
in their environment.
30 June 2025
Overall we are happy with Norwood House and the care our auntie is getting. When we have had concerns these have been dealt with satisfactorily. Our auntie has very advanced dementia so cannot communicate or join in with activities but when we have visited the other residents seem to be enjoying the
entertainment
30 June 2025
The manager and the team at Norwood House make a comfortable and jolly environment that makes a compfortable place for my friend to live. He is given a good level of independance and ability to participate in the many activities on their weekly and seasonal calander.
30 June 2025
I am very happy with the quality of care that my Mum is receiving and find all of the staff incredible at Norwood House.
I am contacted immediately if there is any issue with my Mum and I feel that her care is their utmost priority, thank you.
30 June 2025
My mother seemed happy and well looked after. The staff were attentive and caring. Reception staff were friendly and helpful. Overall the home seemed clean, and the environment had been well thought through for the needs of the residents.
30 June 2025
We had a very nice birthday visit with a loved one .A beautiful home made cake and we were invited to stay for lunch . It was so nice that alot of staff came to sing happy birthday to mum ,which she responded to very well.
27 June 2025
The staff at Norwood House is amazing, always willing to help. They are very caring of all residents and their families. They support the residents in numerous activities, they have a large range of different foods, etc. I visit many homes due to my work, and I can say it's the best I have been to.
26 June 2025
Brilliant care home, staff seem lovely very approachable, friendly and have the service users best interests at heart including management team. the service users including my mum look well cared for, the home do lots of activities to keep them occupied, and the food looks absolutely amazing . When
I visited my mum they made her what she wanted to eat as she didn't want what was on the menu what was very thoughtful and always make me feel welcome I would definitely recommend this care home to friends and family. Very personal centred care well done to the whole team and a special thank you for keeping my mum safe and well
26 June 2025
Excellent, friendly caring home..we visit regularly and the staff are amazing .they are very competent and treat the residents with so much care and affection. Entertainment for the residents is excellent .The staff ensure residents care needs are met, not just the physical day to day care but also
the mental well being and emotional well being of residents too..meals are fantastic. All staff are very friendly smiley,and welcoming.
Would highly recommend
26 June 2025
We were greeted by very polite staff at entrance and polite staff in the living room. Norwood House is very well located. Mr Shanks can be difficult but staff seem to have a lot of patience, we also get regular updates on how he is doing.
26 June 2025
I am very happy with the care my dad receives at Norwood. All the staff are lovely, kind and caring. My dad can be difficult but is dealt with in the most caring and polite way, they always do all they can to help him.
All the staff are so friendly when I visit and if I have any questions they are
more than happy to help.
I'm so pleased my dad has settled at Norwood after a really difficult year and many moves.
The care home is in a beautiful setting and has a nice feel to it, lovely group seating areas and also quiet areas too.
Thank you.
26 June 2025
My mum has been given the utmost care in the seven years she has been at Norwood House. To date, she is unable to walk anywhere so takes her meals in the lounge. There are days when I visit that her finger nails are dirty & hair needs washing, so I wish that could be taken care of more frequently.
Apart from that, she appears quite happy.
Latest Reviews for Norwood House
13 March 2026
The toilet on ground floor in reception/hall was is quite dirty walls, floor, decor all quite filthy and in bad repair. Toilet bowl is disgusting. Black with limescale. Poor dated decoration. Unhygienic. Unbelievable for cost of staying there. Staff are friendly.
13 February 2026
Mum has now been at Norwood House 18 months, she has settled in well and in her words she says she has no complaints. What so ever. All the staff/care workers are kind and very friendly. Anything we have asked for or about has been addressed at once. It's lovely to see that a lot of improvements are
going on with the new owners. It's lovely to know that mum is safe and as happy as she can be at this great age.
11 February 2026
Staff friendly and kind. Food plenty good selection nice having snacks nearby. Home nice and warm sometime a bit chilly. Clothing nice and clean. Keep me clean as well. Home is always clean and tidy. Can't comment on management as don't see them much. Had a lovely Christmas here with my family. Some
carers are more careful with the hoist than others when moving me.
29 January 2026
Our family are extremely happy with Norwood House and how my mum is treated. She's been in there a number of years and is so happy. Visiting is always a pleasure and I no longer have to worry about her or her care in any way. Im eternally grateful.
07 July 2025
Everyone is very helpful and the home is very clean, nothing is too much trouble. The residents are well looked after, the entertainment is excellent and the food is amazing. You couldn't ask for a better place for your loved ones.
04 July 2025
As a visitor to Norwood home,I find it very welcoming,the staff are always there to help,a lovely comfortable feel to the place,tea and coffee and snacks though out the day for the residents and visitors, the food is excellent, my relative is happy as he likes to smoke, and there is an area for
that,he is treated very well,as I know he can be challenging, they have a hairdresser,a salon where the ladies can get there nails done and entertainment at the weekend, ,the TV room, a lot of different areas to go in,for them,to me it's like a 5 star hotel, nothing is to much trouble for the staff, excellent, I would highly recommend Norwood house,in Saxmundham,for a loved one to live in.
03 July 2025
My uncle came here last year from another care home which was closed down for being so bad. Where my uncle in their care received a broken hip, needed replacement, broken fingers, black eye. Since he came here he has had good food and cared for. Staff treating him well and myself & 2 little dogs
when we visit him.
02 July 2025
He has settled in very well & we were very happy how he looked & reacted to us. This is a lovely home & we are pleased to have him here.
30 June 2025
We are very lucky that we found Norwood House, it is an ideal setting for Mum, they always have so much going on and the staff are fab. We have never had any concerns and they always keep us updated about whats going on. The level of care and compassion is excellent and all the residents seem happy
in their environment.
30 June 2025
Overall we are happy with Norwood House and the care our auntie is getting. When we have had concerns these have been dealt with satisfactorily. Our auntie has very advanced dementia so cannot communicate or join in with activities but when we have visited the other residents seem to be enjoying the
entertainment
30 June 2025
The manager and the team at Norwood House make a comfortable and jolly environment that makes a compfortable place for my friend to live. He is given a good level of independance and ability to participate in the many activities on their weekly and seasonal calander.
30 June 2025
I am very happy with the quality of care that my Mum is receiving and find all of the staff incredible at Norwood House.
I am contacted immediately if there is any issue with my Mum and I feel that her care is their utmost priority, thank you.
30 June 2025
My mother seemed happy and well looked after. The staff were attentive and caring. Reception staff were friendly and helpful. Overall the home seemed clean, and the environment had been well thought through for the needs of the residents.
30 June 2025
We had a very nice birthday visit with a loved one .A beautiful home made cake and we were invited to stay for lunch . It was so nice that alot of staff came to sing happy birthday to mum ,which she responded to very well.
27 June 2025
The staff at Norwood House is amazing, always willing to help. They are very caring of all residents and their families. They support the residents in numerous activities, they have a large range of different foods, etc. I visit many homes due to my work, and I can say it's the best I have been to.
26 June 2025
Brilliant care home, staff seem lovely very approachable, friendly and have the service users best interests at heart including management team. the service users including my mum look well cared for, the home do lots of activities to keep them occupied, and the food looks absolutely amazing . When
I visited my mum they made her what she wanted to eat as she didn't want what was on the menu what was very thoughtful and always make me feel welcome I would definitely recommend this care home to friends and family. Very personal centred care well done to the whole team and a special thank you for keeping my mum safe and well
26 June 2025
Excellent, friendly caring home..we visit regularly and the staff are amazing .they are very competent and treat the residents with so much care and affection. Entertainment for the residents is excellent .The staff ensure residents care needs are met, not just the physical day to day care but also
the mental well being and emotional well being of residents too..meals are fantastic. All staff are very friendly smiley,and welcoming.
Would highly recommend
26 June 2025
We were greeted by very polite staff at entrance and polite staff in the living room. Norwood House is very well located. Mr Shanks can be difficult but staff seem to have a lot of patience, we also get regular updates on how he is doing.
26 June 2025
I am very happy with the care my dad receives at Norwood. All the staff are lovely, kind and caring. My dad can be difficult but is dealt with in the most caring and polite way, they always do all they can to help him.
All the staff are so friendly when I visit and if I have any questions they are
more than happy to help.
I'm so pleased my dad has settled at Norwood after a really difficult year and many moves.
The care home is in a beautiful setting and has a nice feel to it, lovely group seating areas and also quiet areas too.
Thank you.
26 June 2025
My mum has been given the utmost care in the seven years she has been at Norwood House. To date, she is unable to walk anywhere so takes her meals in the lounge. There are days when I visit that her finger nails are dirty & hair needs washing, so I wish that could be taken care of more frequently.
Apart from that, she appears quite happy.