Norwood House, Saxmundham, Suffolk
Norwood House, Saxmundham, Suffolk
Norwood House, Saxmundham, Suffolk

Norwood House is a purpose built 59 bedroom Residential and Respite home for older people living with dementia and Alzheimer’s related illnesses. Set within the peaceful surroundings of Middleton Moor. Norwood House is set in five acres of mature gardens and parkland. There is a secure sun terrace with bandstand. Views of the surrounding countryside are spectacular, with the open Moor to the front and farmland to the rear.

Norwood House was extended and refurbished in 2011 and 2014 by Gareth and Enid Nixon-Moss, Directors of County Care Homes Ltd. Gareth and Enid are passionate about giving the best support to older people and their families.

The house is surrounded by a large secure garden for the residents to enjoy all year round. This has been designed to offer optimum opportunity for people to take part in light gardening and even help the home grow its own produce, if they choose to do so. Also, garden parties are not to be missed.

Professionals aim to provide the highest standard of support. The priority is to offer a person centred approach, providing specialist dementia support in a stimulating environment meeting the residents’ holistic needs together with their physical, mental and emotional requirements.

Owners believe that the right staff, the quality of support, the stimulating environment and opportunities for meaningful occupation make Norwood House a very special place to visit for a short or permanent stay.

Group: County Care Homes Ltd

Person in charge: Kelly Freeman (General Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Ages 60+.

Single Rooms: 61

Shared Rooms: 5

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the A12 at Yoxford, Saxmundham, UK

Turn right onto Middleton Rd/B1122
Continue to follow B1122
1.2 mi

Turn right onto Littlemoor Rd
Destination will be on the left

Visiting:

Norwood House has no set visiting times and therefore visitors are welcome at any time

Parking:

Norwood House has ample parking within the grounds, also has two assisted parking spaces outside the main reception area.
If you require assistance with parking or entering the home please speak to a member of staff.

Latest Care Quality Commission* Report on Norwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Norwood House has a Review Score of 8.6 (8.645)

The Review Score of 8.6 (maximum of 10) for Norwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Norwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.222 for Norwood House is calculated as follows: ( (25 Excellents x 5) + (39 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.423 Points relating to the number of positive Reviews for Norwood House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14.2 Target = 0.423

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norwood House?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norwood House

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    1
  • Stepson of Resident/Service User
    1

This is our Mother's third care home due to us moving to Suffolk. We feel that this is the best home that she has been in, she is very content, they have varied amount of activities which my mother is able to join in. This is the first home where the activity staff have not been involved in the care of residents as well as providing activities. Our main criticism would be around communication with relatives one example would be updating relatives with changes or outcomes after a doctors visit. We feel this is improving but needs more improvement. Issues raised in the last CQC report highlighted some areas of concern such as care plans and record keeping which we agreed with.
The newly appointed manager has implemented changes which included more staff, changes to routines, open coffee morning for relatives, where issues can be raised and a monthly newsletter with dates for activities and social events.
Overall we feel happy about out Mother's care.

How likely would you be to recommend Norwood House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My concerns are.
1. We have lost a lot of good staff recently. As this is my mums home I like to feel like family are looking after her. With the high turnover of staff, they don't seem to know the individual residents likes and dislikes.
2. I don't like to see staff standing around chatting to each other.
I would rather see staff sitting with the residents and talking to them, a little chat makes their day.
3. The food is always very nice, but I know my mum would rather have the old fashioned food.
When my mum first came to Norwood House we filled out a form with all her likes and dislikes, but that doesn't seem to of been taken notice of. Why ask us to fill in the form if you are not going to take notice.
Also, I have noticed she and several others always pull the skin off the potatoes, so why not peel them.

I do feel happy about my mum being at Norwood House, just a few small things I feel could be improved to help make the home even better.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Gareth Nixon-Moss, Director at Norwood House responded to this review on 09 Feb 2017:

It is always disappointing to hear of concerns, however, "small" they may be, especially if they are raised for the first time via Social media sites. We have an open door policy, managers on duty every day and wish to support all our residents, guests and their families. We do not recognise any "good" staff that may have left. We place staff training very high and expect them all to meet our standards - some do some do not. We also carry out regular satisfaction surveys and tailor our services including our restaurant/meals to take account of our residents' requests. We have taken onboard the comments regarding potatoes and will address any individual needs.

Always happy and welcoming environment. My aunt is extremely content at Norwood. The care and food are excellent. There is real love and joy between staff and residents even when some can be difficult. Only issues I find are that my aunt's hair at times looks as if it needs a bit of TLC but I know there have been problems with that, and the fact that she has dementia means that even if I ask for some specific help for her she usually denies she needs it when asked which makes it very difficult for the staff.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gareth Nixon-Moss, Director at Norwood House responded to this review on 09 Feb 2017:

We are all pleased the hard work from the staff is recognised. As those involved with Dementia will know, it is the skill of the staff to encourage those in our care to participate in those everyday tasks which we would otherwise take for granted.

We are very impressed by the care and dedication of all the staff.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Gareth Nixon-Moss, Director at Norwood House responded to this review on 02 Feb 2017:

Our staff are delighted their hard work and commitment to our Resident Guests is recognised and appreciated. It goes to show with sound training and leadership there is every opportunity for our residents to live full and meaningful lives, despite Dementia, with the support of caring staff.

A friendly care home with good facilities to enable care of the elderly, some with complex care needs. The home underwent a significant extension to his facilities and it now provides a variety of spacious lounge areas for residents, friends and family to enjoy.

How likely would you be to recommend Norwood House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Gareth Nixon-Moss, Director at Norwood House responded to this review on 02 Feb 2017:

It is always a pleasure to hear that the hard work our team put into making every day special for all our resident's guests are recognised and appreciated. We aim to extend the independence of those living with Dementia through meaningful everyday activities, occupation and entertainments whilst maintaining a caring and home from home experience.

From my experience of my relative being at Norwood House for the last 18 months, he has always been treated with care, consideration and compassion by the staff dealing with him and I have seen them give similar care to others. Accommodation is always warm and clean and food is of restaurant standard with a huge variety and portions to match.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gareth Nixon-Moss, Director at Norwood House responded to this review on 02 Feb 2017:

It is always a pleasure to hear that the hard work our team puts into making every day special for all our residents guests is recognised and appreciated. It is particularly pleasing to read that our aims to provide a "restaurant" experience is valued. It helps to ensure those living with Dementia can still enjoy the finer qualities of life.

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