Norwood House

Little Moor Road, Middleton, Saxmundham IP17 3JZ
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9.5 36 Reviews
  • Norwood House, Saxmundham
Norwood House care home in Saxmunham is a welcoming home for people needing care.

Operated by County Care Homes, the care home is situated in Middleton Moor with views of five acres of parkland.

The 71-bed care home has en suite bathrooms.

The care home also has facilities for couples who want to stay together while receiving care.

There are quiet areas as well as communal lounges for residents, family and friends.
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Care Provided by Norwood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1485
  • Self-Funded Residential Dementia Care: from £1485
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Residential Dementia Care: from £1485

These prices are only a guideline, please contact Norwood House to find out the exact price for your requirements.

Contact Norwood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Norwood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Banks (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Norwood House has no set visiting times and therefore visitors are welcome at any time

Parking

  • Norwood House has ample parking within the grounds, also has two assisted parking spaces outside the main reception area.
    If you require assistance with parking or entering the home please speak to a member of staff.

Norwood House Reviews (36)

9.5

Norwood House has a Review Score of 9.5 (9.546) out of 10, based on 22 reviews in the last 2 years.
Over all time Norwood House has 36 reviews.

Overall Experience
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  • 36
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Reviewer Connection to Norwood House
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  • 5
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Total of 36, showing 1-20
Review from L W (Friend of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The toilet on ground floor in reception/hall was is quite dirty walls, floor, decor all quite filthy and in bad repair. Toilet bowl is disgusting. Black with limescale. Poor dated decoration. Unhygienic. Unbelievable for cost of staying there. Staff are friendly.
Reply from ABBIE-ROSE REARDON, Admin at Norwood HouseThank you for your review, we value all feedback here at Norwood House. We are sorry for your experience whilst using the facilities in the foyer toilet during your visit here at the home. Please rest assured that we are aware renovations within the home have made this area a higher foot traffic zone. Consequently, this space has undergone maintenance and repairs with planned renovations in the future to convert it into a visitor toilet. We hope your next visit is a more positive experience. Staff are always available and happy to speak with you during your visits to the home if you wish to raise anything.
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Review from Lesley K (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been at Norwood House 18 months, she has settled in well and in her words she says she has no complaints. What so ever. All the staff/care workers are kind and very friendly. Anything we have asked for or about has been addressed at once. It's lovely to see that a lot of improvements are
going on with the new owners. It's lovely to know that mum is safe and as happy as she can be at this great age.
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Review from M W (Resident) assisted by family/friend published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff friendly and kind. Food plenty good selection nice having snacks nearby. Home nice and warm sometime a bit chilly. Clothing nice and clean. Keep me clean as well. Home is always clean and tidy. Can't comment on management as don't see them much. Had a lovely Christmas here with my family. Some
carers are more careful with the hoist than others when moving me.
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Review from A R (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are extremely happy with Norwood House and how my mum is treated. She's been in there a number of years and is so happy. Visiting is always a pleasure and I no longer have to worry about her or her care in any way. Im eternally grateful.
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Review from Wendy C (Daughter-in-law of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very helpful and the home is very clean, nothing is too much trouble. The residents are well looked after, the entertainment is excellent and the food is amazing. You couldn't ask for a better place for your loved ones.
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Review from C H (Sister of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a visitor to Norwood home,I find it very welcoming,the staff are always there to help,a lovely comfortable feel to the place,tea and coffee and snacks though out the day for the residents and visitors, the food is excellent, my relative is happy as he likes to smoke, and there is an area for that,he
is treated very well,as I know he can be challenging, they have a hairdresser,a salon where the ladies can get there nails done and entertainment at the weekend, ,the TV room, a lot of different areas to go in,for them,to me it's like a 5 star hotel, nothing is to much trouble for the staff, excellent, I would highly recommend Norwood house,in Saxmundham,for a loved one to live in.
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Review from Stephen C (Nephew of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle came here last year from another care home which was closed down for being so bad. Where my uncle in their care received a broken hip, needed replacement, broken fingers, black eye. Since he came here he has had good food and cared for. Staff treating him well and myself & 2 little dogs when
we visit him.
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Review from K T (Daughter-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He has settled in very well & we were very happy how he looked & reacted to us. This is a lovely home & we are pleased to have him here.
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Review from Cheryl S (Daughter-in-law of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very lucky that we found Norwood House, it is an ideal setting for Mum, they always have so much going on and the staff are fab. We have never had any concerns and they always keep us updated about whats going on. The level of care and compassion is excellent and all the residents seem happy
in their environment.
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Review from Lucy H (Niece of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall we are happy with Norwood House and the care our auntie is getting. When we have had concerns these have been dealt with satisfactorily. Our auntie has very advanced dementia so cannot communicate or join in with activities but when we have visited the other residents seem to be enjoying the
entertainment
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Review from L M (Friend of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team at Norwood House make a comfortable and jolly environment that makes a compfortable place for my friend to live. He is given a good level of independance and ability to participate in the many activities on their weekly and seasonal calander.
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Review from Charlotte R (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the quality of care that my Mum is receiving and find all of the staff incredible at Norwood House.
I am contacted immediately if there is any issue with my Mum and I feel that her care is their utmost priority, thank you.
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Review from Hannah R (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother seemed happy and well looked after. The staff were attentive and caring. Reception staff were friendly and helpful. Overall the home seemed clean, and the environment had been well thought through for the needs of the residents.
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Review from J D (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had a very nice birthday visit with a loved one .A beautiful home made cake and we were invited to stay for lunch . It was so nice that alot of staff came to sing happy birthday to mum ,which she responded to very well.
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Review from M A (Friend of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Norwood House is amazing, always willing to help. They are very caring of all residents and their families. They support the residents in numerous activities, they have a large range of different foods, etc. I visit many homes due to my work, and I can say it's the best I have been to.
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Review from Katie D (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home, staff seem lovely very approachable, friendly and have the service users best interests at heart including management team. the service users including my mum look well cared for, the home do lots of activities to keep them occupied, and the food looks absolutely amazing . When
I visited my mum they made her what she wanted to eat as she didn't want what was on the menu what was very thoughtful and always make me feel welcome I would definitely recommend this care home to friends and family. Very personal centred care well done to the whole team and a special thank you for keeping my mum safe and well
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Review from S G (Daughter-in-law of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, friendly caring home..we visit regularly and the staff are amazing .they are very competent and treat the residents with so much care and affection. Entertainment for the residents is excellent .The staff ensure residents care needs are met, not just the physical day to day care but also
the mental well being and emotional well being of residents too..meals are fantastic. All staff are very friendly smiley,and welcoming.
Would highly recommend
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Review from Samantha L (Next of Kin) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were greeted by very polite staff at entrance and polite staff in the living room. Norwood House is very well located. Mr Shanks can be difficult but staff seem to have a lot of patience, we also get regular updates on how he is doing.
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Review from Nikita B (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my dad receives at Norwood. All the staff are lovely, kind and caring. My dad can be difficult but is dealt with in the most caring and polite way, they always do all they can to help him.
All the staff are so friendly when I visit and if I have any questions they are
more than happy to help.
I'm so pleased my dad has settled at Norwood after a really difficult year and many moves.
The care home is in a beautiful setting and has a nice feel to it, lovely group seating areas and also quiet areas too.
Thank you.
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Review from M Z (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been given the utmost care in the seven years she has been at Norwood House. To date, she is unable to walk anywhere so takes her meals in the lounge. There are days when I visit that her finger nails are dirty & hair needs washing, so I wish that could be taken care of more frequently. Apart
from that, she appears quite happy.
Reply from Jose Simoes, Registered Manager at Norwood HouseDear Maxine,Thank you for taking the time to share your review. Please rest assured that we take your concerns seriously, and we will ensure that the issues raised are thoroughly addressed.If you have any further concerns, please dont hesitate to come and see usour door is always open.Best regards,General Manager
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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Norwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for Norwood House is calculated as follows: ( (178 Excellents x 5) + (45 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 252 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Norwood House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Jose

Jose Simoes

Job Title: Registered Manager Joined: 2022

Our general manager Jose Simoes has Worked as a Registered manager for over 10 years - and has a Level 5 & Level 7 in Leadership and Management.

Frequently Asked Questions about Norwood House

What types of Care is Norwood House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norwood House have?

There are 62 Single Rooms.

What are the Facilities & Services at Norwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood House to the centre of Saxmundham?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood House to verify any information. View our terms and conditions. Norwood House has an Enhanced Service - more info.