Norwood House

Laura brings 25 years of experience in health and social care and has been a valued part of the Norwood House team for over 9 years. She began her career as a cook but quickly discovered her true passion for caring. From there, she progressed through roles as a care assistant and senior carer, before moving into domiciliary care, where she managed teams and supported homes through challenging times.

Laura is dedicated to building an environment where everyone feels truly at home. Her focus is on creating a warm, supportive environment where residents and staff thrive, as well as feel valued and heard. She has a particular interest in palliative care, ensuring dignity, compassion and comfort during residents’ final days.

Outside of work, she enjoys skiing and sailing, and recently achieved her skipper’s licence – combining her love of the outdoors with her sense of adventure.

Jess began her career in care at just 18, starting as a care assistant in a dementia care home. From the outset, she discovered a genuine passion for supporting elderly residents living with dementia, providing them with compassionate, person-centred care. Over the years, Jess gained valuable experience across various settings, including domiciliary care, but always felt most at home in residential care. Her dedication and strong work ethic saw her quickly progress – becoming a senior care assistant by 19 and being promoted to Head of Care at 25.

Since joining Norwood House, Jess has continued to demonstrate her commitment, professionalism, and leadership, earning three promotions, most recently to Assistant Manager. She takes great pride in supporting her team and always strives for Norwood House to deliver exceptional care, with the goal of achieving an Outstanding rating from the CQC.

Julie joined Norwood House a year ago, bringing with her over 20 years of experience in customer service and administration. Though new to the residential care sector, she has quickly become a warm and welcoming presence at the home.
She believes that every person who walks through our doors here at Norwood House should be greeted with warmth and a welcoming smile. Julie has strong family values, and it is important to her that she treats our residents with dignity and respect, in the same way she would expect her own family to be treated and looked after.

Julie is approachable and always takes time to listen, offering support not only to residents but also to their loved ones during what can be an emotional journey.

Away from work, Julie is a wife and mother who enjoys building memories and spending quality time with her family, outdoor activities including camping, fishing, and going to the football.

Abbie has 10 years’ experience in Social Care and administration and is passionate about creating a positive, caring and supportive environment for our residents, relatives and staff alike. Abbie has become known for her bubbly and friendly personality since becoming part of the Norwood House family just over a year ago, and always has a smile for everyone.

Abbie is enthusiastic about her role and committed to ensuring that, for her part, it ensures that Norwood House continues to provide exemplary and thoughtful care to all residents in our care.

Outside of work, Abbie is a busy mother of three, enjoys being outdoors in nature and the fresh air with her family and relishes a good book. Abbie is always eager to assist with ideas to provide our residents with activities and trips to support their overall well-being and enrich their lives.

Julie is passionate about ensuring every resident receives the nutrition and care they need to support their well-being. With a bubbly and enthusiastic nature, she is always happy to have a chat with the residents and thoroughly enjoys her job. She takes great pride in maintaining the highest standards within the catering department, overseeing the day-to-day operations and ensuring all documentation remains accurate and up to date.

Julie is equally committed to supporting her team’s learning and development, offering ongoing guidance and encouragement to help them grow in their roles. Julie reviews the residents’ weights and nutritional needs to ensure they receive personalised support. Her dedication and attention to detail help to create a dining experience that contributes to residents’ overall health and happiness.

When Julie is not at work, she enjoys outings with her three children and her husband, and loves reading a good book in the garden.

Gemma has been part of the Norwood House team for two years, bringing over 20 years of housekeeping experience. She is passionate about maintaining the highest standards of cleanliness and always strives to create a warm, comfortable environment for residents and visitors. Gemma takes great pride in her work and is always willing to help wherever she can, supporting both her colleagues and residents with care and enthusiasm. She understands the importance of attention to detail in creating a safe and welcoming home.

Outside of work, Gemma enjoys spending time with friends and family, taking long walks with her dogs, and baking delicious treats. She often brings her homemade bakes into work for her colleagues to have a sweet treat!

Stuart has spent the past four years working in care home maintenance. He has spent his entire career in the building trade and previously owned his own building company for many years. Stuart is passionate about working in the care industry, as it allows him to support some of the most vulnerable members of society – something he finds deeply rewarding. He believes that no job is too small and is committed to doing his best to achieve the desired results in every project he undertakes.

In his personal life, Stuart is married and has three sons. He is a football enthusiast and a season ticket holder for Ipswich Town FC.