






Norwood House care home in Saxmunham is a welcoming home for people needing care.
Operated by County Care Homes, the care home is situated in Middleton Moor with views of five acres of parkland.
The 71-bed care home has en suite bathrooms.
The care home also has facilities for couples who want to stay together while receiving care.
There are quiet areas as well as communal lounges for residents, family and friends.
Care Provided by Norwood House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Norwood House for full pricing details and T&Cs.
Contact Norwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holmwood House Holdings
- Private Owned
Person in charge
- Laura Banks(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Norwood House has no set visiting times and therefore visitors are welcome at any time
Parking
- Norwood House has ample parking within the grounds, also has two assisted parking spaces outside the main reception area. If you require assistance with parking or entering the home please speak to a member of staff.
Norwood House Reviews (36)
Norwood House has a Review Score of 9.5 (9.546) out of 10, based on 22 reviews in the last 2 years.
Over all time Norwood House has 36 reviews.
My husband has been here for eight months now and seems to have settled in very well ,it has wonderful staff everybody are so friendly,.food always lovely.they think off everything,.I don't have any concerns.i love my time that i spend here with my husband i always feel so welcomed..I am so pleased that i chose this lovely care home big thank you to everyone it is very much appreciated
Very clean. Dog friendly. Happy to make a hot drink for visitors. Reception staff are very polite and happy to talk if not too busy. Thank you for all you do for my relation.
Thank you for your positive comments regarding our home and team.
The support and care staff are friendly and do a very good job with residents who can be difficult.
I have no complaints at all.
Everyone appears happy, understanding and knows their roles.
The management and their staff all appear well-trained and expert in their roles.
Thank you so much. My wife and I are always pleased to hear from our much-valued residents and their families. I will pass on your kind words to our staff.
Since being at Norwood House last November 2022, my mother has settled down very well. We were asked to find my mum somewhere else from her last care home, as they couldn’t cope with her violent outbursts! Since being at Norwood, she has not had any violent outbursts, she has had a few confused and upsetting episodes but these have been dealt with, with care and humility. She is very happy there and all the staff from the care staff, cleaners, cooks and everybody else are absolutely fantastic and treat my mum with care and compassion all day, every day. We as a family feel so lucky to have found this wonderful home for Mum after having not a very good experience with the last home. Mum settled in quickly with help from the staff and has made some new friends. We are always kept in the loop when anything needs discussing and the manager's door is always open if we have any concerns. Mum's dementia/Alzheimer’s is dealt with with great compassion and care. Thank you all.
Mum has been in the home for the past eighteen months. During that time, I have been extremely impressed with the care that has been given. Although Mum can be a difficult resident, this has not in any way affected the care she receives, which is always polite, respectful and thoughtful! The facilities are excellent and the home is maintained to a very high standard. I cannot praise the staff highly enough for all they have done and continue to do.
My wife and I together with all our dedicated staff are delighted to receive recognition for the hard work and love which we provide to all our resident guests. It is our privilege to support each and everyone and to ensure the care we provide is person-centred to the individual's needs. We value...
Thank you Norwood House!
We...
I met the general manager and many of the staff, all of whom were friendly and helpful. My sister was in good form and seemed happy and relaxed. The home was clean and what I saw of the food residents had was well presented and excellent. The staff were very attentive to residents during the lunchtime. My sister's room is big, bright with views and access to well kept gardens.
I am happy with the care she is getting in Norwood House.
Our dad has been here since January 2017. We are very pleased with the care he receives. We love all the staff - they are kind and thoughtful, always ready to talk over any worries. The activities are amazing, they always go that extra mile.
We always strive to put our resident guests first. It is so rewarding when our staff receive such kind words of appreciation.
I have always been welcomed when I visit and the staff always make special provision when my mother receives visits from her great grandchildren - and they never seem to mind the mess they leave behind them! A very welcoming environment.
The newly appointed manager has implemented changes which included more staff, changes to routines, open coffee morning for relatives, where issues can be raised and a monthly newsletter with dates for activities and social events.
Overall we feel happy about out Mother's care.
1. We have lost a lot of good staff recently. As this is my mums home I like to feel like family are looking after her. With the high turnover of staff, they don't seem to know the individual residents likes and dislikes.
2. I don't like to see staff standing around chatting to each other.
I would rather see staff sitting with the residents and talking to them, a little chat makes their day.
3. The food is always very nice, but I know my mum would rather have the old fashioned food.
When my mum first came to Norwood House we filled out a form with all her likes and dislikes, but that doesn't seem to of been taken notice of. Why ask us to fill in the form if you are not going to take notice.
Also, I have noticed she and several others always pull the skin off the potatoes, so why not peel them.
I do feel happy about my mum being at Norwood House, just a few small things I feel could be improved to help make the home even better.
It is always disappointing to hear of concerns, however, "small" they may be, especially if they are raised for the first time via Social media sites. We have an open door policy, managers on duty every day and wish to support all our residents, guests and their families. We do not recognise any...
Always happy and welcoming environment. My aunt is extremely content at Norwood. The care and food are excellent. There is real love and joy between staff and residents even when some can be difficult. Only issues I find are that my aunt's hair at times looks as if it needs a bit of TLC but I know there have been problems with that, and the fact that she has dementia means that even if I ask for some specific help for her she usually denies she needs it when asked which makes it very difficult for the staff.
We are all pleased the hard work from the staff is recognised. As those involved with Dementia will know, it is the skill of the staff to encourage those in our care to participate in those everyday tasks which we would otherwise take for granted.
From my experience of my relative being at Norwood House for the last 18 months, he has always been treated with care, consideration and compassion by the staff dealing with him and I have seen them give similar care to others. Accommodation is always warm and clean and food is of restaurant standard with a huge variety and portions to match.
It is always a pleasure to hear that the hard work our team puts into making every day special for all our residents guests is recognised and appreciated. It is particularly pleasing to read that our aims to provide a "restaurant" experience is valued. It helps to ensure those living with Dementia can still enjoy the finer qualities of life.
A friendly care home with good facilities to enable care of the elderly, some with complex care needs. The home underwent a significant extension to his facilities and it now provides a variety of spacious lounge areas for residents, friends and family to enjoy.
It is always a pleasure to hear that the hard work our team put into making every day special for all our resident's guests are recognised and appreciated. We aim to extend the independence of those living with Dementia through meaningful everyday activities, occupation and entertainments whilst maintaining a caring and home from home experience.
We are very impressed by the care and dedication of all the staff.
Our staff are delighted their hard work and commitment to our Resident Guests is recognised and appreciated. It goes to show with sound training and leadership there is every opportunity for our residents to live full and meaningful lives, despite Dementia, with the support of caring staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Norwood House.
There are no upcoming events for Norwood House.
Awards / Recognitions (1)
- 30 Jun 2021Recipient: Holmwood House Holdings
Meet the Team (7)

Laura brings 25 years of experience in health and social care and has been a valued part of the Norwood House team for over 9 years. She began her career as a cook but quickly discovered her true passion for caring. From there, she progressed through roles as a care assistant and senior carer, before moving into domiciliary care, where she managed teams and supported homes through challenging times.
Laura is dedicated to building an environment where everyone feels truly at home. Her focus is on creating a warm, supportive environment where residents and staff thrive, as well as feel valued and heard. She has a particular interest in palliative care, ensuring dignity, compassion and comfort during residents’ final days.
Outside of work, she enjoys skiing and sailing, and recently achieved her skipper’s licence – combining her love of the outdoors with her sense of adventure.

Jess began her career in care at just 18, starting as a care assistant in a dementia care home. From the outset, she discovered a genuine passion for supporting elderly residents living with dementia, providing them with compassionate, person-centred care. Over the years, Jess gained valuable experience across various settings, including domiciliary care, but always felt most at home in residential care. Her dedication and strong work ethic saw her quickly progress – becoming a senior care assistant by 19 and being promoted to Head of Care at 25.
Since joining Norwood House, Jess has continued to demonstrate her commitment, professionalism, and leadership, earning three promotions, most recently to Assistant Manager. She takes great pride in supporting her team and always strives for Norwood House to deliver exceptional care, with the goal of achieving an Outstanding rating from the CQC.

She believes that every person who walks through our doors here at Norwood House should be greeted with warmth and a welcoming smile. Julie has strong family values, and it is important to her that she treats our residents with dignity and respect, in the same way she would expect her own family to be treated and looked after.
Julie is approachable and always takes time to listen, offering support not only to residents but also to their loved ones during what can be an emotional journey.
Away from work, Julie is a wife and mother who enjoys building memories and spending quality time with her family, outdoor activities including camping, fishing, and going to the football.

Abbie has 10 years’ experience in Social Care and administration and is passionate about creating a positive, caring and supportive environment for our residents, relatives and staff alike. Abbie has become known for her bubbly and friendly personality since becoming part of the Norwood House family just over a year ago, and always has a smile for everyone.
Abbie is enthusiastic about her role and committed to ensuring that, for her part, it ensures that Norwood House continues to provide exemplary and thoughtful care to all residents in our care.
Outside of work, Abbie is a busy mother of three, enjoys being outdoors in nature and the fresh air with her family and relishes a good book. Abbie is always eager to assist with ideas to provide our residents with activities and trips to support their overall well-being and enrich their lives.

Julie is passionate about ensuring every resident receives the nutrition and care they need to support their well-being. With a bubbly and enthusiastic nature, she is always happy to have a chat with the residents and thoroughly enjoys her job. She takes great pride in maintaining the highest standards within the catering department, overseeing the day-to-day operations and ensuring all documentation remains accurate and up to date.
Julie is equally committed to supporting her team’s learning and development, offering ongoing guidance and encouragement to help them grow in their roles. Julie reviews the residents’ weights and nutritional needs to ensure they receive personalised support. Her dedication and attention to detail help to create a dining experience that contributes to residents’ overall health and happiness.
When Julie is not at work, she enjoys outings with her three children and her husband, and loves reading a good book in the garden.

Gemma has been part of the Norwood House team for two years, bringing over 20 years of housekeeping experience. She is passionate about maintaining the highest standards of cleanliness and always strives to create a warm, comfortable environment for residents and visitors. Gemma takes great pride in her work and is always willing to help wherever she can, supporting both her colleagues and residents with care and enthusiasm. She understands the importance of attention to detail in creating a safe and welcoming home.
Outside of work, Gemma enjoys spending time with friends and family, taking long walks with her dogs, and baking delicious treats. She often brings her homemade bakes into work for her colleagues to have a sweet treat!

Stuart has spent the past four years working in care home maintenance. He has spent his entire career in the building trade and previously owned his own building company for many years. Stuart is passionate about working in the care industry, as it allows him to support some of the most vulnerable members of society – something he finds deeply rewarding. He believes that no job is too small and is committed to doing his best to achieve the desired results in every project he undertakes.
In his personal life, Stuart is married and has three sons. He is a football enthusiast and a season ticket holder for Ipswich Town FC.
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