Submit a Review for Shaftesbury House Residential Care Home
5 Cowper Street, Ipswich, IP4 5JD
View Full Details of Shaftesbury House Residential Care HomeLatest Reviews for Shaftesbury House Residential Care Home
14 August 2025
I have submitted a review before, but feel I would like to send another one as my mum was new there and I didn't feel I assessed it properly then. I have been very impressed with this home. The staff are wonderful, caring, patient and good with mum who can be a challenge due to her many problems, I feel confident she is cared for well and the staff do their best to keep her happy and well cared for, the food is very nice and they have a lot of choice daily and always being offered food and drinks. There are many good activities which I have also attended and the residents seem to enjoy them a lot .Especially the recent sports day. My mum was so happy that day . Lovely to see. Her room is always beautifully cleaned and her clothes washed and looked after well. Mum always looks clean and well dressed . Mum has company all the time which she needs and never feels lonely .I am very impressed and would be happy to live there myself if it ever came to that!
04 July 2025
My mum has settled in very well at Shaftesbury House. She is being cared for by all the staff who are excellent.
18 June 2025
I am the Son in law of a resident. My mother in law seems well looked after . Always has good things to say about the staff and care she is provided. They always keep me up to date with her wellbeing. The home itself has all the home comforts that she is use to at her previous house. It is so nice to know that she is well cared for.and takes so much stress off the family
02 April 2025
My very dear Mum was a resident at Shaftesbury House for nearly 4 years and this care home is truly the best you won't find better. The food is lovely with so much choice, they have plenty of activities to keep them occupied, it is kept so clean and the staff are truly amazing they treat the residents like their own family they are very attentive and caring and nothing is too much trouble for them. I can't thank them enough for all their care and support.
27 February 2025
The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.
31 January 2025
It is a lovely home. My dad moved into Shaftesbury House Residential Care Home over 18 months ago. In the last year his health and well being has improved, he is very happy. Every member of staff go above and beyond to make sure all the residents are happy and well cared for. The home is always very clean and the food is excellent and always a choice is available. The staff know my dad well and know how to make him feel better on his bad days. We couldn't wish for a better home and can't thank them enough for their care and support.
28 January 2025
Upon arrival used buzzer member of staff let me in. Residence was warm tidy, no obstacles blocking walkways/doors. Residents that wanted to be were in the lounge/dining area. It was quiet until music was put on then some resident's joined in singing. The general atmosphere was congenial, all the time I was visiting the staff were friendly and approachable. Genuine concern was shown to one resident regarding a health problem which was dealt with promptly. This was one of many visits l have had to Shaftesbury House. Never have l had cause to complain, my dad is looked after, cared for and fed well. Medical issues are dealt with quickly whether it be in house or via local GP.
24 September 2024
My sister moved into Shaftesbury House early part of the year, and her care had been amazing. The staff are all very friendly and caring, the food is always lovely, so my sister says, lol, and the main thing is she is very happy there. They are always doing different things everyday, it's great to see her so settled.
16 January 2024
Each time I visit my mum, she now has a sunny smile on her face. She smells as fresh as a daisy and always looks clean. Mum has a good appetite now as she enjoys the food, especially "fish and chips" on Friday! The staff are so caring. Mum's glasses were damaged and hurting her ears, and staff were quick to make an appointment with the opticians for a new pair of spectacles. Since Mum arrived in April at Shaftesbury House, she has improved enormously in health and well-being.
23 November 2023
My mum has only recently moved into Shaftesbury House. Right from the start everyone was very helpful, compassionate and understanding of her needs. Her room is lovely and clean with an on suite. The manager, staff and carers are all so lovely. Nothing is too much trouble and everyone helps Mum to interact with the many activities offered. We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.
21 November 2023
My husband has been in the home for some time, and his needs have changed dramatically in the last six months. I cannot fault the home and all its staff who go above and beyond in looking after him and also myself. Nothing is ever too much trouble in his care, and I am so grateful for all they do for him. It really is a home-from-home.
20 November 2023
Staff are friendly and look after Mum's needs. Food very good and they have activities (quiz, bingo, crafts, etc.) quite regularly. Also organise entertainment from time to time and outings to Christmas panto. Relatives welcome anytime and to participate in events. Rooms cleaned and laundry done often. Only negative is sometimes on a weekend not as many staff as during week it seems. Residents can go out with family if they are able to.
15 May 2023
We visited my mother on our second visit on 15th April. My mum is a really changed person. After the first visit, I was so impressed; I emailed the family to say how my mum was more communicative, even to the point of having a laugh and a joke with us. Mum really enjoyed looking out of her bedroom window and commenting on what she saw. My email to my family on my second visit was equally glowing. I even noticed my mum talking to other residents in the lounge. Brilliant staff. Well done.
08 February 2023
Very pleased with the care from the staff at the home. The food is good, the cleanliness is excellent, and as a family, we have no complaints about the care provided.
08 February 2023
The care for my mother has been very good. The staff have all been very friendly and helpful.
31 January 2023
We are very happy with the care my grandmother receives. The staff are so friendly and helpful - nothing is too much trouble. Activities are organised throughout the week for the residents, and the meals always look good, and a nice clean care home. Would recommend.
28 June 2022
Since I arrived over two years ago, I have received first-class care. The staff are attentive and are always cheerful. They saw me through a difficult period a year ago, and I am so grateful to them all.
14 December 2021
I have been a resident at Shaftesbury House for several months now. I am very happy with the service I am given. The staff are amazing and treat me more like a friend than a resident. I have a fantastic room, and the manager and her team went above and beyond to move me to a bigger room so I can move myself more freely in my wheelchair. I always have a laugh with the staff and would recommend Shaftesbury House as a great place to live. The food is first class, and the chef will make me whatever I like. We have lots of activities happening, such as fish and chip suppers and pub nights. I am even allowed my dog to visit me.
25 October 2021
Mum has been at Shaftesbury for over a year, and they are fantastic. Nothing is too much trouble, friendly, helpful, and above all, caring towards her all the time. Marvellous staff, who can’t do enough for her. So pleased she is there and happy and being so well looked after. Thank you.
07 October 2021
So reluctant to place mum in a care home but in her best interest, she was lucky to go to Shaftesbury House. This was not on our list but so pleased with her care and support they gave and the family. Mum is so much happier with other residents around her. Loneliness and having dementia was hard for all and now we have peace of mind that she is safe and happy.
Latest Reviews for Shaftesbury House Residential Care Home
14 August 2025
I have submitted a review before, but feel I would like to send another one as my mum was new there and I didn't feel I assessed it properly then. I have been very impressed with this home. The staff are wonderful, caring, patient and good with mum who can be a challenge due to her many problems, I feel confident she is cared for well and the staff do their best to keep her happy and well cared for, the food is very nice and they have a lot of choice daily and always being offered food and drinks. There are many good activities which I have also attended and the residents seem to enjoy them a lot .Especially the recent sports day. My mum was so happy that day . Lovely to see. Her room is always beautifully cleaned and her clothes washed and looked after well. Mum always looks clean and well dressed . Mum has company all the time which she needs and never feels lonely .I am very impressed and would be happy to live there myself if it ever came to that!
04 July 2025
My mum has settled in very well at Shaftesbury House. She is being cared for by all the staff who are excellent.
18 June 2025
I am the Son in law of a resident. My mother in law seems well looked after . Always has good things to say about the staff and care she is provided. They always keep me up to date with her wellbeing. The home itself has all the home comforts that she is use to at her previous house. It is so nice to know that she is well cared for.and takes so much stress off the family
02 April 2025
My very dear Mum was a resident at Shaftesbury House for nearly 4 years and this care home is truly the best you won't find better. The food is lovely with so much choice, they have plenty of activities to keep them occupied, it is kept so clean and the staff are truly amazing they treat the residents like their own family they are very attentive and caring and nothing is too much trouble for them. I can't thank them enough for all their care and support.
27 February 2025
The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.
31 January 2025
It is a lovely home. My dad moved into Shaftesbury House Residential Care Home over 18 months ago. In the last year his health and well being has improved, he is very happy. Every member of staff go above and beyond to make sure all the residents are happy and well cared for. The home is always very clean and the food is excellent and always a choice is available. The staff know my dad well and know how to make him feel better on his bad days. We couldn't wish for a better home and can't thank them enough for their care and support.
28 January 2025
Upon arrival used buzzer member of staff let me in. Residence was warm tidy, no obstacles blocking walkways/doors. Residents that wanted to be were in the lounge/dining area. It was quiet until music was put on then some resident's joined in singing. The general atmosphere was congenial, all the time I was visiting the staff were friendly and approachable. Genuine concern was shown to one resident regarding a health problem which was dealt with promptly. This was one of many visits l have had to Shaftesbury House. Never have l had cause to complain, my dad is looked after, cared for and fed well. Medical issues are dealt with quickly whether it be in house or via local GP.
24 September 2024
My sister moved into Shaftesbury House early part of the year, and her care had been amazing. The staff are all very friendly and caring, the food is always lovely, so my sister says, lol, and the main thing is she is very happy there. They are always doing different things everyday, it's great to see her so settled.
16 January 2024
Each time I visit my mum, she now has a sunny smile on her face. She smells as fresh as a daisy and always looks clean. Mum has a good appetite now as she enjoys the food, especially "fish and chips" on Friday! The staff are so caring. Mum's glasses were damaged and hurting her ears, and staff were quick to make an appointment with the opticians for a new pair of spectacles. Since Mum arrived in April at Shaftesbury House, she has improved enormously in health and well-being.
23 November 2023
My mum has only recently moved into Shaftesbury House. Right from the start everyone was very helpful, compassionate and understanding of her needs. Her room is lovely and clean with an on suite. The manager, staff and carers are all so lovely. Nothing is too much trouble and everyone helps Mum to interact with the many activities offered. We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.
21 November 2023
My husband has been in the home for some time, and his needs have changed dramatically in the last six months. I cannot fault the home and all its staff who go above and beyond in looking after him and also myself. Nothing is ever too much trouble in his care, and I am so grateful for all they do for him. It really is a home-from-home.
20 November 2023
Staff are friendly and look after Mum's needs. Food very good and they have activities (quiz, bingo, crafts, etc.) quite regularly. Also organise entertainment from time to time and outings to Christmas panto. Relatives welcome anytime and to participate in events. Rooms cleaned and laundry done often. Only negative is sometimes on a weekend not as many staff as during week it seems. Residents can go out with family if they are able to.
15 May 2023
We visited my mother on our second visit on 15th April. My mum is a really changed person. After the first visit, I was so impressed; I emailed the family to say how my mum was more communicative, even to the point of having a laugh and a joke with us. Mum really enjoyed looking out of her bedroom window and commenting on what she saw. My email to my family on my second visit was equally glowing. I even noticed my mum talking to other residents in the lounge. Brilliant staff. Well done.
08 February 2023
Very pleased with the care from the staff at the home. The food is good, the cleanliness is excellent, and as a family, we have no complaints about the care provided.
08 February 2023
The care for my mother has been very good. The staff have all been very friendly and helpful.
31 January 2023
We are very happy with the care my grandmother receives. The staff are so friendly and helpful - nothing is too much trouble. Activities are organised throughout the week for the residents, and the meals always look good, and a nice clean care home. Would recommend.
28 June 2022
Since I arrived over two years ago, I have received first-class care. The staff are attentive and are always cheerful. They saw me through a difficult period a year ago, and I am so grateful to them all.
14 December 2021
I have been a resident at Shaftesbury House for several months now. I am very happy with the service I am given. The staff are amazing and treat me more like a friend than a resident. I have a fantastic room, and the manager and her team went above and beyond to move me to a bigger room so I can move myself more freely in my wheelchair. I always have a laugh with the staff and would recommend Shaftesbury House as a great place to live. The food is first class, and the chef will make me whatever I like. We have lots of activities happening, such as fish and chip suppers and pub nights. I am even allowed my dog to visit me.
25 October 2021
Mum has been at Shaftesbury for over a year, and they are fantastic. Nothing is too much trouble, friendly, helpful, and above all, caring towards her all the time. Marvellous staff, who can’t do enough for her. So pleased she is there and happy and being so well looked after. Thank you.
07 October 2021
So reluctant to place mum in a care home but in her best interest, she was lucky to go to Shaftesbury House. This was not on our list but so pleased with her care and support they gave and the family. Mum is so much happier with other residents around her. Loneliness and having dementia was hard for all and now we have peace of mind that she is safe and happy.