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- Shaftesbury House Residential Care Home

Food is very good with a choice of menuS B(Daughter of Resident/Service User)

I was struck by how friendly, bright, homely and clean as wasJulie A(Daughter of Resident/Service User)


Food is very good with a choice of menuS B(Daughter of Resident/Service User)

I was struck by how friendly, bright, homely and clean as wasJulie A(Daughter of Resident/Service User)


Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.
Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are...
Care Provided by Shaftesbury House Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2026 weekly care fees for residential care start from £1250 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Shaftesbury House Residential Care Home for full pricing details and T&Cs.
Contact Shaftesbury House Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Booth (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
Room Information
- Single Rooms (27)
Shaftesbury House Residential Care Home Reviews (46)
Shaftesbury House Residential Care Home has a Review Score of 9.6 (9.622) out of 10, based on 14 reviews in the last 2 years.
Over all time Shaftesbury House Residential Care Home has 46 reviews.
We visited a number of care homes for my Dad and Auntie, Shaftesbury House was the best, and it has proven to be a good choice. The staff are friendly, everyone always appears to enjoy or at least like their jobs, which translates into really good care for both Dad and my Auntie. Everyone puts a lot of effort into keeping the residents engaged, and if possible active. My Dad is certainly more lively, and is finding it easier to stand, whilst there is a long way to go, the carers are always looking for opportunities to encourage him to stand which is slowly paying dividends. It is also clear they spend time focusing on the residents needs and likes which makes everything personal, residents are not just a number but someone they get on and actively interact with.
Thank you for sharing such thoughtful feedback. We're delighted you feel you made the right choice and that your loved ones are benefiting from our caring, engaging environment. It's wonderful to hear about your dad's progress and how our team personalise care to support each resident's wellbeing.
My care home experience was positive with supportive staff and a steady routine and a friendly environment that helped me feel comfortable and settled over time . The staff was were kind and hardworking although they often seemed busy ,which sometimes limited the time they could spend with each resident
Thank you for sharing your experience. We're delighted to hear that you felt comfortable and settled, and that the supportive team, steady routine and friendly atmosphere helped make your time with us a positive one. It's encouraging to know our care and environment made a real difference.
The care home is very clean and has activities going on for the residents most days of the week.
Thank you for your kind feedback. We're so pleased to hear that your mum is happy and settled at Shaftesbury House and that you're confident in the care she receives. Your comments mean a great deal to our team and are truly appreciated.
My dad has now been in Shaftesbury House for nearly 3 years. All staff in the home are extremely caring. I have come to know the staff and found them consistently helpful and friendly. My dad is so happy there. Respect and dignity are important and I am kept informed. The home is always clean. Nothing is too much for staff in helping my dad feel comfortable.
Thank you for sharing such thoughtful feedback. It means so much to hear how happy your dad is and that you feel supported and well informed. We're delighted that the caring environment and comfort we provide make such a positive difference.
Mum moved in January 2026 she has settled in really well, quicker than I even thought she would, it's lovely to see her laughing and smiling again.staff are all welcoming, caring and very understanding with her and myself, the activities they do, the 1 on 1 when needed is unbelievable,
Thank you for sharing such a heartfelt review. It's wonderful to hear how well your mum has settled and that she's feeling happy, engaged and supported. Knowing that the team and the personalised activities are making such a positive difference to you both truly means a great deal to us.
This is a first time for us and we are both pleased with our choice.
Thank you for your lovely feedback! We're so pleased to hear that you're happy with your choice and that the care, food, and entertainment have met your expectations. It's wonderful to know your first experience has been so positive, and we'll continue to do our best to keep it that way
Staff are always friendly, helpful and show genuine care and concern for Grandad. They seem to know him well and have a good joke and laugh with him. The home always appears clean and smells good compared to other care homes I have visited.
Thank you for your lovely review. We're so pleased your Grandad feels at home and well cared for. Our team truly enjoys spending time with him, and it's great to hear that the atmosphere and cleanliness stand out. We really appreciate your kind words!
Caring for an elderly relative is never easy. Since my father-in-law went to Cowper Street two and a half years ago, he has received excellent care and suport. The management and staff are second to none. The weight has been lifted from wife's shoulders and we feel as we have an extended family to help us cope with our loved ones physical, emotional and mental needs.
Thank you for your kind words. We're so pleased to hear that your father-in-law has felt well cared for at Cowper Street. Knowing that our support has eased the pressure on your family and helped you feel part of an extended family means a great deal to us. We'll be sure to share your lovely feedback with the whole team.
I have submitted a review before, but feel I would like to send another one as my mum was new there and I didn't feel I assessed it properly then. I have been very impressed with this home. The staff are wonderful, caring, patient and good with mum who can be a challenge due to her many problems, I feel confident she is cared for well and the staff do their best to keep her happy and well cared for, the food is very nice and they have a lot of choice daily and always being offered food and drinks. There are many good activities which I have also attended and the residents seem to enjoy them a lot .Especially the recent sports day. My mum was so happy that day . Lovely to see. Her room is always beautifully cleaned and her clothes washed and looked after well. Mum always looks clean and well dressed . Mum has company all the time which she needs and never feels lonely .I am very impressed and would be happy to live there myself if it ever came to that!
Thank you so much for sharing another review-it's wonderful to hear how well your mum has settled in. We're truly grateful for your kind words about our team's care and dedication, and it's lovely to know she feels happy, well looked after, and never lonely. It's especially heartwarming to hear how...
My mother in law seems well looked after . Always has good things to say about the staff and care she is provided. They always keep me up to date with her wellbeing.
The home itself has all the home comforts that she is use to at her previous house.
It is so nice to know that she is well cared for.and takes so much stress off the family
Thank you for your kind words. We're so glad to hear your mother-in-law feels at home and well cared for. Knowing we help ease the stress for your family means a lot to us-we'll continue to keep you updated and support her in every way we can.
My very dear Mum was a resident at Shaftesbury House for nearly 4 years and this care home is truly the best you won't find better. The food is lovely with so much choice, they have plenty of activities to keep them occupied, it is kept so clean and the staff are truly amazing they treat the residents like their own family they are very attentive and caring and nothing is too much trouble for them. I can't thank them enough for all their care and support.
Thank you so much for your touching words, we will be sure to share them with the home manager and her team. It was a privilege to care for your Mum, and the team will be so grateful for your kind words of appreciation. Thank you for sharing such a positive experience.
The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.
Thank you for your kind words for our team at Shaftesbury House. We're so pleased to hear that your mum is so happy and enjoying the company. Our team takes great pride in creating a warm and friendly environment for all our residents so will truly appreciate your feedback, thank you.
Upon arrival used buzzer member of staff let me in. Residence was warm tidy, no obstacles blocking walkways/doors. Residents that wanted to be were in the lounge/dining area. It was quiet until music was put on then some resident's joined in singing. The general atmosphere was congenial, all the time I was visiting the staff were friendly and approachable. Genuine concern was shown to one resident regarding a health problem which was dealt with promptly. This was one of many visits l have had to Shaftesbury House. Never have l had cause to complain, my dad is looked after, cared for and fed well. Medical issues are dealt with quickly whether it be in house or via local GP.
Thank you so much for your kind words and detailed feedback about Shaftesbury House. We're delighted to hear that you found the atmosphere welcoming and attentive. It's wonderful to know that our team's dedication to creating a safe, warm, and caring environment is appreciated, thank you for your review.
My sister moved into Shaftesbury House early part of the year, and her care had been amazing. The staff are all very friendly and caring, the food is always lovely, so my sister says, lol, and the main thing is she is very happy there. They are always doing different things everyday, it's great to see her so settled.
Thank you for your wonderful review. We're so pleased to hear that your sister is happy and settled at Shaftesbury House. It's great to know she enjoys the food and the variety of activities we offer. Our team is dedicated to providing friendly, caring service, and we're thrilled that it's making a positive difference for your sister. We truly appreciate your kind words.
Each time I visit my mum, she now has a sunny smile on her face. She smells as fresh as a daisy and always looks clean. Mum has a good appetite now as she enjoys the food, especially "fish and chips" on Friday! The staff are so caring. Mum's glasses were damaged and hurting her ears, and staff were quick to make an appointment with the opticians for a new pair of spectacles. Since Mum arrived in April at Shaftesbury House, she has improved enormously in health and well-being.
We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.
My husband has been in the home for some time, and his needs have changed dramatically in the last six months. I cannot fault the home and all its staff who go above and beyond in looking after him and also myself. Nothing is ever too much trouble in his care, and I am so grateful for all they do for him. It really is a home-from-home.
Staff are friendly and look after Mum's needs. Food very good and they have activities (quiz, bingo, crafts, etc.) quite regularly. Also organise entertainment from time to time and outings to Christmas panto. Relatives welcome anytime and to participate in events. Rooms cleaned and laundry done often. Only negative is sometimes on a weekend not as many staff as during week it seems. Residents can go out with family if they are able to.
We visited my mother on our second visit on 15th April. My mum is a really changed person. After the first visit, I was so impressed; I emailed the family to say how my mum was more communicative, even to the point of having a laugh and a joke with us. Mum really enjoyed looking out of her bedroom window and commenting on what she saw. My email to my family on my second visit was equally glowing. I even noticed my mum talking to other residents in the lounge. Brilliant staff. Well done.
Very pleased with the care from the staff at the home. The food is good, the cleanliness is excellent, and as a family, we have no complaints about the care provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shaftesbury House Residential Care Home.
There are no upcoming events for Shaftesbury House Residential Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Shaftesbury House Residential Care Home.
Meet the Team (7)

She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.

“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.
"I love that so many of the team have been here for many years, it shows what a great home it is."

She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.

Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.
I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.

We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.
Frequently Asked Questions about Shaftesbury House Residential Care Home
What types of Care is Shaftesbury House Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Shaftesbury House Residential Care Home have?
There are 27 Single Rooms.
What are the Facilities & Services at Shaftesbury House Residential Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Shaftesbury House Residential Care Home to the centre of Ipswich?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shaftesbury House Residential Care Home to verify any information. View our terms and conditions. Shaftesbury House Residential Care Home has an Enhanced Service -more info.