Shaftesbury House Residential Care Home

5 Cowper Street, Ipswich IP4 5JD

Shaftesbury House Care Home is an Ipswich residential care home that looks after twenty-eight elderly people, whom it aims to support in continuing an independent outlook on life while being cared for by a skilled and professional team.

Assisted bathrooms are available and all rooms are en-suite and tastefully furnished, with an activity, lounge and dining room area, areas that make for an ideal environment in which to practice care.

A wide range of activities are available and personal interests are encouraged, with personal items accommodated wherever possible.

Group: Sanctuary Care Ltd

Person in charge: Bernice Perry (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages from 65 to 107.

Single Rooms: 28

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Shaftesbury House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.1 (maximum of 10) for Shaftesbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Shaftesbury House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.117 for Shaftesbury House Residential Care Home is calculated as follows: ( (14 Excellents x 5) + (39 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 60 Ratings = 4.117

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Shaftesbury House Residential Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.6 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.1 Shaftesbury House Residential Care Home has a Review Score of 4.1 (4.117) from 5 Reviews


Average Ratings

  • Excellent
    0
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shaftesbury House Residential Care Home?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shaftesbury House Residential Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

Our dad has been at this home for just over a year now. Right from the time he walked through the door he was made extremely welcome, safe and comfortable. Staff are very attentive and share his passion for sport with him.
In addition they are very accommodating over his needs and requests. His room has recently been updated with a brand new en-suite. We always find a friendly welcome from everybody.

How likely would you be to recommend Shaftesbury House Residential Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

I have been impressed with the care my mother receives from all the carers, they treat her with respect and dignity. The room always seem's clean and tidy. Mum looks forward to her meals which she enjoy's.

How likely would you be to recommend Shaftesbury House Residential Care Home? Likely

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Average Rating:   3.6 out of 5

My mother is very well cared for and the staff are very caring. In an ideal world residents would have more individual attention although I understand we are not in an ideal world. As more residents tend to be suffering from dementia, perhaps more stimulation would be good but I understand this would be an extra expense. Staff are extremely caring.

How likely would you be to recommend Shaftesbury House Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mum has lived at Shaftesbury House for nearly four years, he is well cared for, well fed and warm. The staff are friendly and keep my family and myself well informed.

How likely would you be to recommend Shaftesbury House Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

When my mother was in hospital. I has to find temporary respite care as quickly as possible. As soon as I walked into the home I was struck by how friendly, bright, homely and clean as was. My mother has become a permanent resident and is very happy there.
All staff are very friendly and welcoming. My mother receives excellent care and is kept busy with lots of activities. Whenever I have had any questions everyone is always so helpful. There is a happy atmosphere there and I always witness residents being treated with compassion.

How likely would you be to recommend Shaftesbury House Residential Care Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Value for Money

Average Rating:   4.3 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

Job Vacancies

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Care Home Idol 2016

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