Shaftesbury House Residential Care Home

5 Cowper Street, Ipswich IP4 5JD
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9.8 42 Reviews
  • Shaftesbury House Residential Care Home, Ipswich
Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.

Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are welcome at any time.

The team are passionate about enriching the lives of their residents, supporting them to do things which bring them joy. This summer they organised a wonderful trip to Felixstowe Beach (August 2023), with many staff volunteering to support the trip on their day off. They hired a rickshaw so the residents could ride along the promenade, followed by fish and chips by the sea.

The way relatives are embraced into life in the home is very important. There are regular relatives’ meetings where they share ideas. At a recent meeting relatives felt a giant pergola would enhance the garden. Devoted to giving their residents the best, the team threw themselves into action, raising over £1,000 with sponsored events!

The staff organise so many fabulous events for the residents and their families, each accompanied by a themed menu, from summer barbecues to a Country and Western celebration.

And the team’s own families are also part of life in the home, with staff members’ loved ones doing everything from singing and dancing at events, and even bringing in their pet tortoises for the residents to pet!

Mealtimes are a real highlight of the day. The chefs create delicious, seasonal meals, with home-baking for afternoon tea. The assistant chef is an exceptionally talented baker and creates special treats for birthdays and celebrations. And of course, for any celebration there’s a special menu, like cream teas for mothering Sunday or a barbecue and themed cakes for the coronation!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1179
  • RESPITE Self-Funded Residential Care: from £1179

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1179 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Shaftesbury House Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Booth (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (27)

Shaftesbury House Residential Care Home Reviews (42)

9.8

Shaftesbury House Residential Care Home has a Review Score of 9.8 (9.843) out of 10, based on 14 reviews in the last 2 years.
Over all time Shaftesbury House Residential Care Home has 42 reviews.

Overall Experience
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Date Published
  • 42
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Reviewer Connection to Shaftesbury House Residential Care Home
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Total of 42, showing 21-40
Review from Steve F (Son of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Shaftesbury for over a year, and they are fantastic. Nothing is too much trouble, friendly, helpful, and above all, caring towards her all the time. Marvellous staff, who can’t do enough for her. So pleased she is there and happy and being so well looked after. Thank you.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our team and the care provided at Shaftesbury House - it's so lovely to hear how happy your mum is with us. Best wishes.

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Review from B C (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So reluctant to place mum in a care home but in her best interest, she was lucky to go to Shaftesbury House. This was not on our list but so pleased with her care and support they gave and the family. Mum is so much happier with other residents around her. Loneliness and having dementia was hard for
all and now we have peace of mind that she is safe and happy.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for such a lovely review - it is wonderful to hear how well your mum is doing with us at Shaftesbury Court. Having company, staff, and fellow residents is one of the best things about full-time care - we are so glad you agree. Best wishes.

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Review from J P (Son of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we had to make the hard decision to put Dad in a care home due to his dementia decline, everyone at Shaftesbury House made us feel at ease. The staff are very lovely, and we are very happy with the care Dad has received. If he ever has any issues, they are taken care of in a timely matter. The
staff are always willing to listen to any concerns you may have. We can’t thank them enough for the comfort we feel for his care.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our home and team - it is wonderful to hear you have peace of mind with your Dad being in our care. Best wishes.

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Review from C R (Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy living at Shaftesbury House. The staff are brilliant and have helped me through a tough time. The carers and managers are very good, and I class them as friends.
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Review from Douglas D (Son of Resident) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Shaftesbury Nursing Home in May 2020 after being in hospital since Easter due to her falling downstairs in her flat. At that time she was suffering from the onset of Dementia which has worsened since then. Due to Covid 19, she had to be isolated in her room for 14 days, whenever
any member of her family contacted her she would get very distressed and upset and kept wanting us to take her home, which members of the medical profession said she cannot return to. After the isolation period ended she was shown around the home and its facilities, and in time she grew to know the staff and their working routines and to enjoy her new surroundings and level of care. Whenever we phone her now it's very satisfying to hear her say how she loves being there, how lovely all the staff are and how well she's being cared for. We've always found the staff extremely polite, obliging and helpful at all times and we could never praise or thank them enough.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for your kind words about our home. The transition into care can be difficult for both our residents and their loved ones so it is wonderful to hear how well she has settled in with us and how she loves being at Shaftesbury. Best wishes, Fae

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Review from D R (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very well cared for, even though there are not always enough staff. The carers/staff really work hard and have a lot of compassion for all of the residents. The home has done marvellous to keep covid19 out of the home, and that shows the high standards. Thank you.
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Review from Alison B (Resident) published on 15 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased our mother is at the care home. She has settled in well thanks to the staff. The staff and management are always willing to listen to any concerns or suggestions relating to our mother or the home. The staff are always happy and caring.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for your lovely feedback. I will be sure to pass this onto the team - they will really appreciate it. Best wishes.

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Review from P T (Resident) assisted by family/friend published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My impression of the home after 10 months is mixed. The atmosphere is always good with cheerful friendly supportive staff. However, I feel that at times the care given is less than adequate due to staff shortages and pressure of work.
The general state of the building needs attention but the place
is very clean and odour free.
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Review from D M (Wife of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the care home only since 25th July 2019. Up to this time I have found things very satisfactory. Room, food and care seem adequate in relation to his needs. Everyone seems very helpful and polite to visitors.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for your feedback, our team will really appreciate your kind words and fantastic scores. Many Thanks.

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Review from Carmel D (Sister of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't complain.
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Review from Dawn M (Friend of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have known my 'family friend' for over 70 years and it was her 100th birthday.
The staff were so kind and invited me to sit with her at lunch along with the deputy mayor and council escort.
The '100 Birthday' banners and flags/bunting were put up and flowers, gifts arrived.
I helped my friend to
open her cards and all the residents saw the card from The Queen.
During lunch I saw how patient and respectful the staff were, asking each resident what vegetables etc, they wished to have.
The home also made a '100 Birthday' cake. Marvellous.
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Review from Peter H (Husband of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for respite care and was very happy. The staff were pleasant and home very clean and welcoming. I would recommend anyone to use the home which I was in and wouldn't hesitate in using it again.
Reply from Sophie Middleton, P R Officer at Shaftesbury House Residential Care Home

Thank you for your kind comments. I am pleased you enjoyed your respite stay with us, and found the home and the team very welcoming. I will pass your lovely comments to the home's team. Best wishes, Sophie Middleton

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Review from Sylvia M (Daughter of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently stayed at Shaftesbury House in Ipswich for respite care, and from the moment he arrived, he felt at home. He loved his stay there, all the staff are so friendly, and helpful, there is a lovely homely atmosphere. The food is excellent, and the caring exceptional. The rooms are bright
and airy, and spotlessly clean. He had a lot of visitors whilst he was there, and they all commented on how lovely the staff were, and how happy and contented my father was. We cannot praise it highly enough! My father is now looking forward to his next “holiday” at Shaftesbury House!
Reply from Kate Yates, PR Officer at Shaftesbury House Residential Care Home

Thank you for your wonderful comments about your father’s stay, they will mean so much to the team. We look forward to welcoming your father back for his next holiday! Kindest regards.

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Review from R W (Brother of Resident) published on 3 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been living at Shaftesbury House for a few years now.
She is very happy living there, the carers are very helpful and welcoming. when I visit nothing is to much trouble.
The Christmas party which was held was a great success and the food was delicious.
The home has recently had some
refurbishments completed and it has had a big impact on the space available to all the residents and visitors.
I would highly recommend Shaftesbury house to anyone who is looking for a warm and welcoming home from home.
Reply from Fae Doherty, Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for taking the time to review Shaftesbury House, your feedback is invaluable to us. I will be sure to pass your kind words onto the team. Best wishes, Fae

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Review from Linda B (Niece of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had my auntie in this home but she passed away in September. She got good care. I still come every other week to see the residents and do the bingo, I enjoy it. They have done the home up, it's bigger now so more room, it looks nice now. The kitchen staff are very good. The food is lovely. The carers
work hard to do their best.
Reply from Fae Doherty, Marketing Officer at Shaftesbury House Residential Care Home

Dear Linda, thank you for your kind words. I am very sorry to hear of the passing of your Auntie, but how wonderful that you still visit our residents. Your feedback is truly invaluable to us so thank you. Best wishes

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Review from S B (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after at this home. The carers always have time for the residents, supporting them and chatting with them. There are regular events and activities taking place for the residents if they wish to join in. Lounge and dining room have recently been refurbished to a high standard.
Food is very good with a choice of menu.
Reply from Fae Doherty, Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words - your feedback really is invaluable to us and to our potential residents' families. I will make sure to pass this onto the home. Best wishes

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Review from Sara P (Granddaughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is very relaxed and happy at Shaftesbury House. The staff are friendly and professional. They take wonderful care of her.
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Review from Patsy F (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our dad has been at this home for just over a year now. Right from the time he walked through the door he was made extremely welcome, safe and comfortable. Staff are very attentive and share his passion for sport with him.
In addition they are very accommodating over his needs and requests. His room
has recently been updated with a brand new en-suite. We always find a friendly welcome from everybody.
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Review from Gillian W (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well cared for and the staff are very caring. In an ideal world residents would have more individual attention although I understand we are not in an ideal world. As more residents tend to be suffering from dementia, perhaps more stimulation would be good but I understand this would
be an extra expense. Staff are extremely caring.
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Review from Stephen H (Son of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed with the care my mother receives from all the carers, they treat her with respect and dignity. The room always seem's clean and tidy. Mum looks forward to her meals which she enjoy's.
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Shaftesbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Shaftesbury House Residential Care Home is calculated as follows: ( (141 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shaftesbury House Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Michelle

Michelle Booth

Job Title: Home Manager Joined: 1999

Michelle first started with Sanctuary in 1999 as a bank care assistant and has worked her way up to Deputy Manager and now Home Manager.
She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.

Terry

Terry Megennis

Job Title: Maintenance Officer Joined: 2015

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.

Judith

Judith Bardwell

Job Title: Care Assistant Joined: 2004

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.

Emma

Emma Cousins

Job Title: Deputy Manager Joined: 2008

Emma is so devoted to Shaftesbury House, having worked here since 2008. She started as a carer and progressed to team leader and deputy manager, a role she absolutely loves.
“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.
"I love that so many of the team have been here for many years, it shows what a great home it is."

Alison

Alison Codling

Job Title: Activities Co-ordinator Joined: 2021

Alison used to be a graphic designer, so her arts and crafts sessions are always a hit with her residents.
She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.

Olivia

Olivia Bowyer

Job Title: Assistant Chef Joined: 2021

I absolutely love my job and I love seeing the residents happy with my food.
Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.
I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.

Jack

Jack Bates

Job Title: Team Leader Joined: 2022

I love coming to work and am motivated to always be better for the residents.
We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.

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