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- Shaftesbury House Residential Care Home

Food is very good with a choice of menuS B(Daughter of Resident/Service User)

I was struck by how friendly, bright, homely and clean as wasJulie A(Daughter of Resident/Service User)


Food is very good with a choice of menuS B(Daughter of Resident/Service User)

I was struck by how friendly, bright, homely and clean as wasJulie A(Daughter of Resident/Service User)


Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.
Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are...
Care Provided by Shaftesbury House Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2026 weekly care fees for residential care start from £1250 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Shaftesbury House Residential Care Home for full pricing details and T&Cs.
Contact Shaftesbury House Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Booth (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
Room Information
- Single Rooms (27)
Shaftesbury House Residential Care Home Reviews (46)
Shaftesbury House Residential Care Home has a Review Score of 9.6 (9.622) out of 10, based on 14 reviews in the last 2 years.
Over all time Shaftesbury House Residential Care Home has 46 reviews.
The staff have all been very friendly and helpful.
Activities are organised throughout the week for the residents, and the meals always look good, and a nice clean care home. Would recommend.
Since I arrived over two years ago, I have received first-class care. The staff are attentive and are always cheerful. They saw me through a difficult period a year ago, and I am so grateful to them all.
I have been a resident at Shaftesbury House for several months now. I am very happy with the service I am given. The staff are amazing and treat me more like a friend than a resident. I have a fantastic room, and the manager and her team went above and beyond to move me to a bigger room so I can move myself more freely in my wheelchair. I always have a laugh with the staff and would recommend Shaftesbury House as a great place to live. The food is first class, and the chef will make me whatever I like. We have lots of activities happening, such as fish and chip suppers and pub nights. I am even allowed my dog to visit me.
Thank you so much for taking the time to review our home - it is wonderful to hear how happy you are at Shaftesbury House. I am sure the team love having you as part of the Shaftesbury family. Best wishes.
Mum has been at Shaftesbury for over a year, and they are fantastic. Nothing is too much trouble, friendly, helpful, and above all, caring towards her all the time. Marvellous staff, who can’t do enough for her. So pleased she is there and happy and being so well looked after. Thank you.
Thank you so much for your kind words about our team and the care provided at Shaftesbury House - it's so lovely to hear how happy your mum is with us. Best wishes.
So reluctant to place mum in a care home but in her best interest, she was lucky to go to Shaftesbury House. This was not on our list but so pleased with her care and support they gave and the family. Mum is so much happier with other residents around her. Loneliness and having dementia was hard for all and now we have peace of mind that she is safe and happy.
Thank you for such a lovely review - it is wonderful to hear how well your mum is doing with us at Shaftesbury Court. Having company, staff, and fellow residents is one of the best things about full-time care - we are so glad you agree. Best wishes.
When we had to make the hard decision to put Dad in a care home due to his dementia decline, everyone at Shaftesbury House made us feel at ease. The staff are very lovely, and we are very happy with the care Dad has received. If he ever has any issues, they are taken care of in a timely matter. The staff are always willing to listen to any concerns you may have. We can’t thank them enough for the comfort we feel for his care.
Thank you so much for your kind words about our home and team - it is wonderful to hear you have peace of mind with your Dad being in our care. Best wishes.
I am very happy living at Shaftesbury House. The staff are brilliant and have helped me through a tough time. The carers and managers are very good, and I class them as friends.
My mother was admitted to Shaftesbury Nursing Home in May 2020 after being in hospital since Easter due to her falling downstairs in her flat. At that time she was suffering from the onset of Dementia which has worsened since then. Due to Covid 19, she had to be isolated in her room for 14 days, whenever any member of her family contacted her she would get very distressed and upset and kept wanting us to take her home, which members of the medical profession said she cannot return to. After the isolation period ended she was shown around the home and its facilities, and in time she grew to know the staff and their working routines and to enjoy her new surroundings and level of care. Whenever we phone her now it's very satisfying to hear her say how she loves being there, how lovely all the staff are and how well she's being cared for. We've always found the staff extremely polite, obliging and helpful at all times and we could never praise or thank them enough.
Thank you for your kind words about our home. The transition into care can be difficult for both our residents and their loved ones so it is wonderful to hear how well she has settled in with us and how she loves being at Shaftesbury. Best wishes, Fae
My mum is very well cared for, even though there are not always enough staff. The carers/staff really work hard and have a lot of compassion for all of the residents. The home has done marvellous to keep covid19 out of the home, and that shows the high standards. Thank you.
We are very pleased our mother is at the care home. She has settled in well thanks to the staff. The staff and management are always willing to listen to any concerns or suggestions relating to our mother or the home. The staff are always happy and caring.
Thank you for your lovely feedback. I will be sure to pass this onto the team - they will really appreciate it. Best wishes.
The general state of the building needs attention but the place is very clean and odour free.
My husband has been in the care home only since 25th July 2019. Up to this time I have found things very satisfactory. Room, food and care seem adequate in relation to his needs. Everyone seems very helpful and polite to visitors.
Thank you for your feedback, our team will really appreciate your kind words and fantastic scores. Many Thanks.
Can't complain.
The staff were so kind and invited me to sit with her at lunch along with the deputy mayor and council escort.
The '100 Birthday' banners and flags/bunting were put up and flowers, gifts arrived.
I helped my friend to open her cards and all the residents saw the card from The Queen.
During lunch I saw how patient and respectful the staff were, asking each resident what vegetables etc, they wished to have.
The home also made a '100 Birthday' cake. Marvellous.
I came for respite care and was very happy. The staff were pleasant and home very clean and welcoming. I would recommend anyone to use the home which I was in and wouldn't hesitate in using it again.
Thank you for your kind comments. I am pleased you enjoyed your respite stay with us, and found the home and the team very welcoming. I will pass your lovely comments to the home's team. Best wishes, Sophie Middleton
My father recently stayed at Shaftesbury House in Ipswich for respite care, and from the moment he arrived, he felt at home. He loved his stay there, all the staff are so friendly, and helpful, there is a lovely homely atmosphere. The food is excellent, and the caring exceptional. The rooms are bright and airy, and spotlessly clean. He had a lot of visitors whilst he was there, and they all commented on how lovely the staff were, and how happy and contented my father was. We cannot praise it highly enough! My father is now looking forward to his next “holiday” at Shaftesbury House!
Thank you for your wonderful comments about your father’s stay, they will mean so much to the team. We look forward to welcoming your father back for his next holiday! Kindest regards.
She is very happy living there, the carers are very helpful and welcoming. when I visit nothing is to much trouble.
The Christmas party which was held was a great success and the food was delicious.
The home has recently had some refurbishments completed and it has had a big impact on the space available to all the residents and visitors.
I would highly recommend Shaftesbury house to anyone who is looking for a warm and welcoming home from home.
Thank you so much for taking the time to review Shaftesbury House, your feedback is invaluable to us. I will be sure to pass your kind words onto the team. Best wishes, Fae
I had my auntie in this home but she passed away in September. She got good care. I still come every other week to see the residents and do the bingo, I enjoy it. They have done the home up, it's bigger now so more room, it looks nice now. The kitchen staff are very good. The food is lovely. The carers work hard to do their best.
Dear Linda, thank you for your kind words. I am very sorry to hear of the passing of your Auntie, but how wonderful that you still visit our residents. Your feedback is truly invaluable to us so thank you. Best wishes
My mother is well looked after at this home. The carers always have time for the residents, supporting them and chatting with them. There are regular events and activities taking place for the residents if they wish to join in. Lounge and dining room have recently been refurbished to a high standard. Food is very good with a choice of menu.
Thank you so much for your kind words - your feedback really is invaluable to us and to our potential residents' families. I will make sure to pass this onto the home. Best wishes
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shaftesbury House Residential Care Home.
There are no upcoming events for Shaftesbury House Residential Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Shaftesbury House Residential Care Home.
Meet the Team (7)

She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.

“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.
"I love that so many of the team have been here for many years, it shows what a great home it is."

She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.

Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.
I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.

We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.
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