Shaftesbury House Residential Care Home

5 Cowper Street, Ipswich IP4 5JD
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9.8 42 Reviews
  • Shaftesbury House Residential Care Home, Ipswich
Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.

Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are welcome at any time.

The team are passionate about enriching the lives of their residents, supporting them to do things which bring them joy. This summer they organised a wonderful trip to Felixstowe Beach (August 2023), with many staff volunteering to support the trip on their day off. They hired a rickshaw so the residents could ride along the promenade, followed by fish and chips by the sea.

The way relatives are embraced into life in the home is very important. There are regular relatives’ meetings where they share ideas. At a recent meeting relatives felt a giant pergola would enhance the garden. Devoted to giving their residents the best, the team threw themselves into action, raising over £1,000 with sponsored events!

The staff organise so many fabulous events for the residents and their families, each accompanied by a themed menu, from summer barbecues to a Country and Western celebration.

And the team’s own families are also part of life in the home, with staff members’ loved ones doing everything from singing and dancing at events, and even bringing in their pet tortoises for the residents to pet!

Mealtimes are a real highlight of the day. The chefs create delicious, seasonal meals, with home-baking for afternoon tea. The assistant chef is an exceptionally talented baker and creates special treats for birthdays and celebrations. And of course, for any celebration there’s a special menu, like cream teas for mothering Sunday or a barbecue and themed cakes for the coronation!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1179
  • RESPITE Self-Funded Residential Care: from £1179

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1179 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Shaftesbury House Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Booth (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (27)

Shaftesbury House Residential Care Home Reviews (42)

9.8

Shaftesbury House Residential Care Home has a Review Score of 9.8 (9.843) out of 10, based on 14 reviews in the last 2 years.
Over all time Shaftesbury House Residential Care Home has 42 reviews.

Overall Experience
  • 31
  • 10
  • 1
  • 0
  • 0
Date Published
  • 42
  • 6
  • 10
  • 14
  • 28
Reviewer Connection to Shaftesbury House Residential Care Home
  • 18
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Lesley B (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has lived at Shaftesbury House for nearly four years, he is well cared for, well fed and warm. The staff are friendly and keep my family and myself well informed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie A (Daughter of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother was in hospital. I has to find temporary respite care as quickly as possible. As soon as I walked into the home I was struck by how friendly, bright, homely and clean as was. My mother has become a permanent resident and is very happy there.
All staff are very friendly and welcoming.
My mother receives excellent care and is kept busy with lots of activities. Whenever I have had any questions everyone is always so helpful. There is a happy atmosphere there and I always witness residents being treated with compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Shaftesbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Shaftesbury House Residential Care Home is calculated as follows: ( (141 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shaftesbury House Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Michelle

Michelle Booth

Job Title: Home Manager Joined: 1999

Michelle first started with Sanctuary in 1999 as a bank care assistant and has worked her way up to Deputy Manager and now Home Manager.
She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.

Terry

Terry Megennis

Job Title: Maintenance Officer Joined: 2015

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.

Judith

Judith Bardwell

Job Title: Care Assistant Joined: 2004

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.

Emma

Emma Cousins

Job Title: Deputy Manager Joined: 2008

Emma is so devoted to Shaftesbury House, having worked here since 2008. She started as a carer and progressed to team leader and deputy manager, a role she absolutely loves.
“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.
"I love that so many of the team have been here for many years, it shows what a great home it is."

Alison

Alison Codling

Job Title: Activities Co-ordinator Joined: 2021

Alison used to be a graphic designer, so her arts and crafts sessions are always a hit with her residents.
She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.

Olivia

Olivia Bowyer

Job Title: Assistant Chef Joined: 2021

I absolutely love my job and I love seeing the residents happy with my food.
Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.
I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.

Jack

Jack Bates

Job Title: Team Leader Joined: 2022

I love coming to work and am motivated to always be better for the residents.
We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.

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