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Shaftesbury House Residential Care Home

5 Cowper Street, Ipswich, Suffolk IP4 5JD
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Shaftesbury House Residential Care Home logo
Food is very good with a choice of menuS B(Daughter of Resident/Service User)
Shaftesbury House Residential Care Home, Ipswich
I was struck by how friendly, bright, homely and clean as wasJulie A(Daughter of Resident/Service User)
Shaftesbury House Residential Care Home, Ipswich
Shaftesbury House Residential Care Home, Ipswich

Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.

Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are...  

Care Provided by Shaftesbury House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,250

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2026 weekly care fees for residential care start from £1250 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Shaftesbury House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle Booth (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (27)

Shaftesbury House Residential Care Home Reviews (46)

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9.6

Shaftesbury House Residential Care Home has a Review Score of 9.6 (9.622) out of 10, based on 14 reviews in the last 2 years. Over all time Shaftesbury House Residential Care Home has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from Sara P (Granddaughter of Resident) published on 1 November 2018 Submitted via Postal Card
Overall Experience

My grandmother is very relaxed and happy at Shaftesbury House. The staff are friendly and professional. They take wonderful care of her.

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Review from Patsy F (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card
Overall Experience
Our dad has been at this home for just over a year now. Right from the time he walked through the door he was made extremely welcome, safe and comfortable. Staff are very attentive and share his passion for sport with him.

In addition they are very accommodating over his needs and requests. His room has recently been updated with a brand new en-suite. We always find a friendly welcome from everybody.

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Review from Gillian W (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card
Overall Experience

My mother is very well cared for and the staff are very caring. In an ideal world residents would have more individual attention although I understand we are not in an ideal world. As more residents tend to be suffering from dementia, perhaps more stimulation would be good but I understand this would be an extra expense. Staff are extremely caring.

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Review from Stephen H (Son of Resident) published on 22 March 2016 Submitted via Postal Card
Overall Experience

I have been impressed with the care my mother receives from all the carers, they treat her with respect and dignity. The room always seem's clean and tidy. Mum looks forward to her meals which she enjoy's.

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Review from Lesley B (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card
Overall Experience

My mum has lived at Shaftesbury House for nearly four years, he is well cared for, well fed and warm. The staff are friendly and keep my family and myself well informed.

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Review from Julie A (Daughter of Resident) published on 21 March 2016 Submitted via Postal Card
Overall Experience
When my mother was in hospital. I has to find temporary respite care as quickly as possible. As soon as I walked into the home I was struck by how friendly, bright, homely and clean as was. My mother has become a permanent resident and is very happy there.

All staff are very friendly and welcoming. My mother receives excellent care and is kept busy with lots of activities. Whenever I have had any questions everyone is always so helpful. There is a happy atmosphere there and I always witness residents being treated with compassion.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 August 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Shaftesbury House Residential Care Home.

Meet the Team (7)

Michelle Booth
Michelle BoothJob Title:Home ManagerJoined: 1999
Michelle first started with Sanctuary in 1999 as a bank care assistant and has worked her way up to Deputy Manager and now Home Manager.

She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.

Terry Megennis
Terry MegennisJob Title:Maintenance OfficerJoined: 2015

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.

Judith Bardwell
Judith BardwellJob Title:Care AssistantJoined: 2004

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.

Emma Cousins
Emma CousinsJob Title:Deputy ManagerJoined: 2008
Emma is so devoted to Shaftesbury House, having worked here since 2008. She started as a carer and progressed to team leader and deputy manager, a role she absolutely loves.
“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.

"I love that so many of the team have been here for many years, it shows what a great home it is."

Alison Codling
Alison CodlingJob Title:Activities Co-ordinatorJoined: 2021
Alison used to be a graphic designer, so her arts and crafts sessions are always a hit with her residents.

She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.

Olivia Bowyer
Olivia BowyerJob Title:Assistant ChefJoined: 2021
I absolutely love my job and I love seeing the residents happy with my food.
Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.

I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.

Jack Bates
Jack BatesJob Title:Team LeaderJoined: 2022
I love coming to work and am motivated to always be better for the residents.

We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.

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