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- Shaftesbury House Residential Care Home

Food is very good with a choice of menuS B(Daughter of Resident/Service User)

I was struck by how friendly, bright, homely and clean as wasJulie A(Daughter of Resident/Service User)


Food is very good with a choice of menuS B(Daughter of Resident/Service User)

I was struck by how friendly, bright, homely and clean as wasJulie A(Daughter of Resident/Service User)


Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.
Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are...
Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.
Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are welcome at any time.
The team are passionate about enriching the lives of their residents, supporting them to do things which bring them joy. This summer they organised a wonderful trip to Felixstowe Beach (August 2023), with many staff volunteering to support the trip on their day off. They hired a rickshaw so the residents could ride along the promenade, followed by fish and chips by the sea.
The way relatives are embraced into life in the home is very important. There are regular relatives’ meetings where they share ideas. At a recent meeting relatives felt a giant pergola would enhance the garden. Devoted to giving their residents the best, the team threw themselves into action, raising over £1,000 with sponsored events!
The staff organise so many fabulous events for the residents and their families, each accompanied by a themed menu, from summer barbecues to a Country and Western celebration.
And the team’s own families are also part of life in the home, with staff members’ loved ones doing everything from singing and dancing at events, and even bringing in their pet tortoises for the residents to pet!
Mealtimes are a real highlight of the day. The chefs create delicious, seasonal meals, with home-baking for afternoon tea. The assistant chef is an exceptionally talented baker and creates special treats for birthdays and celebrations. And of course, for any celebration there’s a special menu, like cream teas for mothering Sunday or a barbecue and themed cakes for the coronation!
Care Provided by Shaftesbury House Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2026 weekly care fees for residential care start from £1250 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Shaftesbury House Residential Care Home for full pricing details and T&Cs.
Contact Shaftesbury House Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Booth (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
Room Information
- Single Rooms (27)
Shaftesbury House Residential Care Home Reviews (46)
Shaftesbury House Residential Care Home has a Review Score of 9.6 (9.580) out of 10, based on 13 reviews in the last 2 years.
Over all time Shaftesbury House Residential Care Home has 46 reviews.
My grandmother is very relaxed and happy at Shaftesbury House. The staff are friendly and professional. They take wonderful care of her.
My grandmother is very relaxed and happy at Shaftesbury House. The staff are friendly and professional. They take wonderful care of her.
In addition they are very accommodating over his needs and requests. His...
In addition they are very accommodating over his needs and requests. His room has recently been updated with a brand new en-suite. We always find a friendly welcome from everybody.
My mother is very well cared for and the staff are very caring. In an ideal world residents would have more individual attention although I understand we are not in an ideal world. As more residents tend to be suffering from dementia, perhaps more stimulation would be good but I understand this...
My mother is very well cared for and the staff are very caring. In an ideal world residents would have more individual attention although I understand we are not in an ideal world. As more residents tend to be suffering from dementia, perhaps more stimulation would be good but I understand this would be an extra expense. Staff are extremely caring.
I have been impressed with the care my mother receives from all the carers, they treat her with respect and dignity. The room always seem's clean and tidy. Mum looks forward to her meals which she enjoy's.
I have been impressed with the care my mother receives from all the carers, they treat her with respect and dignity. The room always seem's clean and tidy. Mum looks forward to her meals which she enjoy's.
My mum has lived at Shaftesbury House for nearly four years, he is well cared for, well fed and warm. The staff are friendly and keep my family and myself well informed.
My mum has lived at Shaftesbury House for nearly four years, he is well cared for, well fed and warm. The staff are friendly and keep my family and myself well informed.
All staff are very friendly and...
All staff are very friendly and welcoming. My mother receives excellent care and is kept busy with lots of activities. Whenever I have had any questions everyone is always so helpful. There is a happy atmosphere there and I always witness residents being treated with compassion.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shaftesbury House Residential Care Home.
There are no upcoming events for Shaftesbury House Residential Care Home.
Awards / Recognitions (11)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Shaftesbury House Residential Care Home.
Meet the Team (7)

She loves...
Michelle first started with Sanctuary in 1999 as a bank care assistant and has worked her way up to Deputy Manager and now Home Manager.She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.

Emma is so devoted to Shaftesbury House, having worked here since 2008. She started as a carer and progressed to team leader and deputy manager, a...
Emma is so devoted to Shaftesbury House, having worked here since 2008. She started as a carer and progressed to team leader and deputy manager, a role she absolutely loves.“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.
"I love that so many of the team have been here for many years, it shows what a great home it is."

She loves to organise wonderful group...
Alison used to be a graphic designer, so her arts and crafts sessions are always a hit with her residents.She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.

Good nutrition is such a big part of mealtimes, which are the most...
I absolutely love my job and I love seeing the residents happy with my food.Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.
I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.

We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.
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