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Finborough Road, Stowmarket, IP14 1PW
View full details of Hillcroft HouseLatest Reviews for Hillcroft House
29 January 2026
I highly recommend Hillcroft House care home I've Not got a bad word to say about them as my experience was first class.My father was only there for a short while but he was looked after so well and was glad he spent his last days at such a lovely place. The staff couldn't do enough to help him and
were so lovely there was always someone there to talk to if you needed it.He had a lovely room and the home was kept so clean. All staff that I came in contact were so lovely and you could tell they loved what they did. It's definitely 10 out of 10 for me and would definitely use them again . Well done Hillcroft House
30 December 2025
Moved Dad from another care home that wasn't 'caring'. Within a couple of months, Dad was much more responsive, wanted to see the garden and absolutely loved his room. The carers here were so kind to him, unlike the previous home, and he started acting like our Dad again. Cannot thank the staff here
enough. He was well cared for, warm, comfortable and happy - what more could you ask for?
23 October 2025
I am very grateful for the exceptional care my mum receives at Hillcroft House. Knowing she is happy as she can be, safe, well-fed and lovingly looked after brings our family great comfort. As her condition gradually worsens, we deeply appreciate the dedication and compassion shown by staff ever
single day
The team are friendly, attentive and approachable. No task is ever too much trouble. Their support makes a world of difference to families like ours during such a challenging time. I would wholeheartedly recommend Hillcroft House to anyone seeking a caring environment for their loved one, when home care is no longer possible.
29 August 2025
I have always found the staff at Hillcroft, to be very kind, caring and considerate when visiting my relatives. They are always keen to address any issues which might arise, concerning the residents in their care.
It might be good to be able to have a cup of tea with relatives when visiting, but I
am not aware of this provision.
16 July 2025
My Dad moved to Hillcroft from residential care after a dementia diagnosis at the end of 2024. The manager and staff were excellent. Comments about his care were immediately responded to and everyone was very friendly. My dad always enjoyed the food and, until he was too unwell, I often found him
enjoying the music in the lounge. He was looked after with care, kindness and love particularly during his last few difficult weeks. I couldn't have asked for more for him.
09 May 2025
My wife and I are legal guardians for a very dear friend with dementia. She recently moved to Hillside House. The transition via private ambulance was smooth and drama free. The manager is lovely and is very efficient and professional. The staff have been kind, polite and interested in their roles.
They are always happy to chat and make sure all is well. We find them very pleasant.
For safety reasons it was determined that our friends bed needed safety rails. These were fitted the next day!
Our friend is obviously happy with her new home. She really enjoys the food and always finishes her meals. The day room where our friend spends most of her time is bright with lots of windows, is very clean and smells nice. Usually music is playing at a pleasant volume so the atmosphere is pleasantly upbeat. There is always at least one member of staff on hand and quite often 3 or 4.
The whole establishment is clean, bright and well staffed.
We are happy with our choice.
22 April 2025
Our mum has been living in Hill Croft House for 15 months in this time there has been none or very little activities offered as there has been no activity staff. The care staff are 10/10, but some residents like our mum are left with nothing to do other than wander up and down corridors, sending
them crazy, this is not good for their minds or their mental health, so the score for this is very poor.
09 April 2025
My mother has recently moved into Hillcroft House following a 4 week stay at hospital. It became clear that she could no longer live independently at home after a number of falls and deteriorating memory. So far I am really impressed with the kindness, understanding and patience shown by all the
staff. It has been a difficult time but made much easier knowing my mum is in a safe environment and is well cared for. She seems to be settling in well. Even in the first week the staff went out of their way to ensure she had a very happy 90th birthday.
26 February 2025
My father went to Hillcroft House when his care needs became too complex for us to care for him at home. The care he received was above all our expectations, everyone was so kind and caring, unfortunately he passed away but his last days were not stressful for him. I can't recommend the home highly
enough.
26 February 2025
My Mum lived at Hillcroft House for 10 years until her death and the care she received was exemplary. As her dementia advanced they met her care needs with dignity and compassion. In the early years, Mum joined in with the activities and lovely music events that were put on for the residents. The
carers are amazing and cared for Mum with a smile.
I cannot recommend Hillcroft House enough.
29 January 2025
Fantastic home, amazing staff that are always smiling, helpful and attentive. My dad's care has been second to none since he joined this home back in December 2023. He is in a very good place mentally and physically compared to when he was living at home. He loves all of the staff here and is always
smiling and joking when in their company. Its lovely to see such a positive change this home has had on him.
19 December 2024
Mum has been here for about 18 months now, her dementia has deteriorated over this time. All the staff have so much patience with her and she always appears well cared for. She has a lovely room and if she doesn't want to join in communal activities she is happy to spend time here watching the world
out of her window.
19 December 2024
My brother appears happy and content when I visit him. The staff are all friendly and helpful.
09 September 2024
Until recently, I noticed whilst visiting my aunt that some of the residents were left to their own devices in the dayroom, with no supervision. I've been made to feel very welcome by all the staff and management team. Maybe a few times residents sitting outside in the garden which was lovely to
see. I have found that the care for my aunt is of a good quality and I believe she is being cared for and all her needs are being met.
24 May 2024
My dad went into respite with Hillcroft and I was very impressed with their kindness and how well they looked after him. I would not think twice about using Hillcroft again. The manager came to my home and did an assessment and took details of his needs so everything was ready when he went in for
his stay.
The staff are so friendly and my Dad was very happy - I always know when he is content when he calls people 'babe', it is his term of endearment.
Looking at the other residents they looked happy and interacted with the staff who were ready to chat and make jokes.
I thank Hillcroft with all my heart; it is always a worry putting a loved one in care and they put my mind completely at rest.
16 May 2024
The staff are very helpful and loving. My dad loved the entertainment right up till one of the staff brought flu into the home and we visited him. One day caught the flu and ended up in hospital for 19 days and never recovered, we were told they contacted us but no one rang.
The doctor from the
local surgery said to give him paracetamol and fluid which left him unhappy.
Dad passed away now and no one wants to own up. They are good until there's a problem then you get fobbed off, they will not accept responsibility and now the staff involved no longer work there because they don't want to answer questions about it, shocking.
12 April 2024
Friendly, helpful staff. Always let me know when issue/problem. Not sure how many activities upstairs - have seen more happening downstairs. My dad is always clean and dressed in his own clothes, though usually is barefoot? Haven't had any newsletters in the two months my dad has been in the home.
12 April 2024
My Dad has lived at Hillcroft for over a year now. He is happy and as content as he can be with his dementia diagnosis. Always cared for and well looked after. Staff are always happy to help, and have time to listen whenever I have a query/question to raise.
Recently the home arranged for a lunch
for my Dad to spend time with my Mum to celebrate their 70th wedding anniversary when she visited. They were made to feel very special!
25 September 2023
My mum seemed very settled in the home, she has been there 9 months. The staff are very helpful, patient and understanding, making me (her daughter) feel calm and less stressed knowing Mum is being looked after.
01 August 2023
My mother-in-law receives extremely good care at Hillcroft House and she is happy there. The staff are always happy kind and caring and work hard.
Latest Reviews for Hillcroft House
29 January 2026
I highly recommend Hillcroft House care home I've Not got a bad word to say about them as my experience was first class.My father was only there for a short while but he was looked after so well and was glad he spent his last days at such a lovely place. The staff couldn't do enough to help him and
were so lovely there was always someone there to talk to if you needed it.He had a lovely room and the home was kept so clean. All staff that I came in contact were so lovely and you could tell they loved what they did. It's definitely 10 out of 10 for me and would definitely use them again . Well done Hillcroft House
30 December 2025
Moved Dad from another care home that wasn't 'caring'. Within a couple of months, Dad was much more responsive, wanted to see the garden and absolutely loved his room. The carers here were so kind to him, unlike the previous home, and he started acting like our Dad again. Cannot thank the staff here
enough. He was well cared for, warm, comfortable and happy - what more could you ask for?
23 October 2025
I am very grateful for the exceptional care my mum receives at Hillcroft House. Knowing she is happy as she can be, safe, well-fed and lovingly looked after brings our family great comfort. As her condition gradually worsens, we deeply appreciate the dedication and compassion shown by staff ever
single day
The team are friendly, attentive and approachable. No task is ever too much trouble. Their support makes a world of difference to families like ours during such a challenging time. I would wholeheartedly recommend Hillcroft House to anyone seeking a caring environment for their loved one, when home care is no longer possible.
29 August 2025
I have always found the staff at Hillcroft, to be very kind, caring and considerate when visiting my relatives. They are always keen to address any issues which might arise, concerning the residents in their care.
It might be good to be able to have a cup of tea with relatives when visiting, but I
am not aware of this provision.
16 July 2025
My Dad moved to Hillcroft from residential care after a dementia diagnosis at the end of 2024. The manager and staff were excellent. Comments about his care were immediately responded to and everyone was very friendly. My dad always enjoyed the food and, until he was too unwell, I often found him
enjoying the music in the lounge. He was looked after with care, kindness and love particularly during his last few difficult weeks. I couldn't have asked for more for him.
09 May 2025
My wife and I are legal guardians for a very dear friend with dementia. She recently moved to Hillside House. The transition via private ambulance was smooth and drama free. The manager is lovely and is very efficient and professional. The staff have been kind, polite and interested in their roles.
They are always happy to chat and make sure all is well. We find them very pleasant.
For safety reasons it was determined that our friends bed needed safety rails. These were fitted the next day!
Our friend is obviously happy with her new home. She really enjoys the food and always finishes her meals. The day room where our friend spends most of her time is bright with lots of windows, is very clean and smells nice. Usually music is playing at a pleasant volume so the atmosphere is pleasantly upbeat. There is always at least one member of staff on hand and quite often 3 or 4.
The whole establishment is clean, bright and well staffed.
We are happy with our choice.
22 April 2025
Our mum has been living in Hill Croft House for 15 months in this time there has been none or very little activities offered as there has been no activity staff. The care staff are 10/10, but some residents like our mum are left with nothing to do other than wander up and down corridors, sending
them crazy, this is not good for their minds or their mental health, so the score for this is very poor.
09 April 2025
My mother has recently moved into Hillcroft House following a 4 week stay at hospital. It became clear that she could no longer live independently at home after a number of falls and deteriorating memory. So far I am really impressed with the kindness, understanding and patience shown by all the
staff. It has been a difficult time but made much easier knowing my mum is in a safe environment and is well cared for. She seems to be settling in well. Even in the first week the staff went out of their way to ensure she had a very happy 90th birthday.
26 February 2025
My father went to Hillcroft House when his care needs became too complex for us to care for him at home. The care he received was above all our expectations, everyone was so kind and caring, unfortunately he passed away but his last days were not stressful for him. I can't recommend the home highly
enough.
26 February 2025
My Mum lived at Hillcroft House for 10 years until her death and the care she received was exemplary. As her dementia advanced they met her care needs with dignity and compassion. In the early years, Mum joined in with the activities and lovely music events that were put on for the residents. The
carers are amazing and cared for Mum with a smile.
I cannot recommend Hillcroft House enough.
29 January 2025
Fantastic home, amazing staff that are always smiling, helpful and attentive. My dad's care has been second to none since he joined this home back in December 2023. He is in a very good place mentally and physically compared to when he was living at home. He loves all of the staff here and is always
smiling and joking when in their company. Its lovely to see such a positive change this home has had on him.
19 December 2024
Mum has been here for about 18 months now, her dementia has deteriorated over this time. All the staff have so much patience with her and she always appears well cared for. She has a lovely room and if she doesn't want to join in communal activities she is happy to spend time here watching the world
out of her window.
19 December 2024
My brother appears happy and content when I visit him. The staff are all friendly and helpful.
09 September 2024
Until recently, I noticed whilst visiting my aunt that some of the residents were left to their own devices in the dayroom, with no supervision. I've been made to feel very welcome by all the staff and management team. Maybe a few times residents sitting outside in the garden which was lovely to
see. I have found that the care for my aunt is of a good quality and I believe she is being cared for and all her needs are being met.
24 May 2024
My dad went into respite with Hillcroft and I was very impressed with their kindness and how well they looked after him. I would not think twice about using Hillcroft again. The manager came to my home and did an assessment and took details of his needs so everything was ready when he went in for
his stay.
The staff are so friendly and my Dad was very happy - I always know when he is content when he calls people 'babe', it is his term of endearment.
Looking at the other residents they looked happy and interacted with the staff who were ready to chat and make jokes.
I thank Hillcroft with all my heart; it is always a worry putting a loved one in care and they put my mind completely at rest.
16 May 2024
The staff are very helpful and loving. My dad loved the entertainment right up till one of the staff brought flu into the home and we visited him. One day caught the flu and ended up in hospital for 19 days and never recovered, we were told they contacted us but no one rang.
The doctor from the
local surgery said to give him paracetamol and fluid which left him unhappy.
Dad passed away now and no one wants to own up. They are good until there's a problem then you get fobbed off, they will not accept responsibility and now the staff involved no longer work there because they don't want to answer questions about it, shocking.
12 April 2024
Friendly, helpful staff. Always let me know when issue/problem. Not sure how many activities upstairs - have seen more happening downstairs. My dad is always clean and dressed in his own clothes, though usually is barefoot? Haven't had any newsletters in the two months my dad has been in the home.
12 April 2024
My Dad has lived at Hillcroft for over a year now. He is happy and as content as he can be with his dementia diagnosis. Always cared for and well looked after. Staff are always happy to help, and have time to listen whenever I have a query/question to raise.
Recently the home arranged for a lunch
for my Dad to spend time with my Mum to celebrate their 70th wedding anniversary when she visited. They were made to feel very special!
25 September 2023
My mum seemed very settled in the home, she has been there 9 months. The staff are very helpful, patient and understanding, making me (her daughter) feel calm and less stressed knowing Mum is being looked after.
01 August 2023
My mother-in-law receives extremely good care at Hillcroft House and she is happy there. The staff are always happy kind and caring and work hard.