Hillcroft House, Stowmarket, Suffolk
Hillcroft House, Stowmarket, Suffolk
Hillcroft House, Stowmarket, Suffolk

Hillcroft House has a tastefully decorated interior with many homely qualities maintained to support life satisfaction in later years. Although all rooms are fully furnished, the team encourage residents to bring with them items of furniture and personal possessions so that their room can be a true ‘home from home’.

Hillcroft House is situated in a quiet part of Stowmarket, Suffolk yet is still very near to the centre of the town. Landscaped gardens with mature trees and shrubs surround the home, which is regularly visited by local wildfowl. Residents can use all the amenities of the local community including the post office, a GP’s surgery, numerous stores and pubs.
   
The care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was rewarded when the home received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

Group: Healthcare Homes Group Ltd

Person in charge: Amanda Atkins (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 41

Shared Rooms: 1

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single from £700 , Personal Care Shared (per person) from £450 (These prices are only a guideline, please contact Hillcroft House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Hillcroft House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hillcroft House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Hillcroft House has a Review Score of 9.7 (9.715)

The Review Score of 9.7 (maximum of 10) for Hillcroft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Hillcroft House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.715 for Hillcroft House is calculated as follows: ( (370 Excellents x 5) + (117 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 499 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hillcroft House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    30
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillcroft House?

  • Extremely LIKELY
    36
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillcroft House

  • Son of Resident/Service User
    11
  • Daughter of Resident/Service User
    10
  • Son-in-law of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

All the staff are always caring and helpful. When visiting mum she is always happy and content. Food is amazing. Daily activities are excellent and mum always participates. My mind is at rest knowing how well my mum is looked after and loved in such a happy home.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in this home nearly a year. He is very settled and enjoys playing ball games, table tennis and musical afternoons. He enjoys his meals and is well cared for, clean and dressed. The staff are very caring and friendly.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Hillcroft House about two years. She is looked after very well. She is happy and content. The food is good and the staff are excellent. Her room is sunny, which she needs as she is registered blind. As mother takes all her meals in her room she panics when there are a lot of people around so prefers to stay put in her room. Her chair gets very grubby and needs cleaning more frequently than it currently does.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Amanda Atkins, Home Manager at Hillcroft House responded to this review on 08 Aug 2017:

Dear JC

Thank you for your positive review.

As discussed when you brought the matter of Mum’s chair to my attention on 1.8.17 the housekeeping team and I have agreed to check daily and clean Mum's chair as required to better meet standards.

Please do not hesitate to contact me again if you feel we are not meeting your Mum's needs.

Kind regards

Amanda.

Placing a loved one in a care home is a hard thing to do and it is an exceptionally emotional time. The whole team at Hillcroft House have been so compassionate and caring to us as a family during this time.
We are a year on now and the compassion and care remain steadfast. The team have become an extended family to us.
Thank you for meeting our relative's physical and emotional care needs so well and allowing us to continue to be a family.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Overall, our family have had a good experience with Mum's care at Hillcroft House. She did have some problems settling in as she had already been in hospital with a broken hip, then moved to a rehabilitation centre. By the time we took her to the care home she was very stressed and anxious, but the staff reassured us that she would be fine after a while.

She had quite a few falls to begin with but now she is a little better with her mobility as she is settled now and is more used to her routine and using her frame which is good as it helps her to remain mobile. She also goes out for lots of day trips with the family which she enjoys.

The one problem we had was with her room as it was at the end of a corridor and other residents would wander in, which distressed Mum greatly. With the help and support from the manager, this has been resolved and Mum is now in another room where she has a little more privacy, so, therefore, she is much happier.

The food is of a very high standard which we feel is very important and also helps with Mum's wellbeing. The entertainment is fantastic and Mum really enjoys the music events (especially Elvis!). Also the activities such as flower arranging and making decorations at Christmas, Easter etc.

We feel that every effort is made at the home to make residents as comfortable and content as possible. We also feel that we can approach the management with any problems or issues we have and this is very reassuring.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, excellent! I have been here a short while and everyone is friendly and happy.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has only been with the home for a month. On moving in he has been supported by all the staff and the help and care has been amazing. His needs are very different due to his age and diagnosis but the staff have adapted to his needs amazingly well. He is happy and settled already. He reports the food is good! His room is lovely with garden access. We look forward to him now getting involved in trips and outings now he is settled and familiar with the staff. Thoroughly recommend.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are brilliant at what they do. The Office Administrator is exceptional, very helpful. It's always clean, good food. Plenty of activities for the residents. The Activities Co-ordinator is brilliant with the residents on activities. Very happy.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff appear to be trained to the highest standards and it's clear that Hillcroft House has a very selective recruitment policy. Everybody at the home from the cleaners, cooks, admin and care staff themselves are extremely warm and friendly and treat guests and residents like extended family members. Nothing is too much trouble and any concerns that I may have about my Dad's health/welfare are promptly dealt with. I have no concerns that my Dad is receiving anything other than the highest quality of care and attention.
The premises are kept very clean and tidy and a nice extra touch is the tray of goodies and bowl of fruit that are always out and available to the residents. This is replenished regularly as is a choice of fruit squashes. I know from talking to my Dad that he finds the food of very good quality and he likes the choices on offer.
All in all, I can't praise the home and its staff highly enough. Thank you, Hillcroft House.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent service. Very caring.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff extremely pleasant and caring. Make sure residents are comfortable and as happy as possible. Take care with food and drink and involve residents in activities i.e games, quizzes or outings.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

My father-in-law has received excellent care from all staff at Hillcroft House. The home is always clean and the residents are well supervised and exceptionally well looked after. Staff are always willing to take the time to talk to you and answer any questions. Residents are respected and treated with dignity at all times. Nothing is too much trouble.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my father has received during his time at Hillcroft House has been exceptional. He is very confused at times but is always treated with care and dignity by every member of staff from manager to housekeepers. Not only does Hillcroft House take care of my dad, they are so very kind and lovely to my mum and make every member of our family very welcome each time we visit.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum-in-law was very happy living at Hillcroft House; she loved the outings and in-house activities and spoke very fondly of the carers/nurses. All the staff are totally lovely; they’re caring and attentive and take an interest in their residents and their families/friends. I attended many of the quarterly Residents’ Relatives’ Meetings, which were very supportive and informative. I sometimes visited at meal times and had the pleasure of attending many parties, so I can confirm that the cook is wonderful too, and I wish I could poach the domestic staff to clean my house for me! The Administrator is extremely helpful and made things very uncomplicated for me when I needed advice paying bills. I can’t fault the value for money; management definitely make the most of their budget; a home my mum-in-law used to live in charged a lot more but was nowhere near the standard of Hillcroft House. If I could, I’d have my own name on a waiting list for Hillcroft House just in case I get Dementia!

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has respite at Hillcroft House and she is always very happy here. Staff are friendly and my wife likes the food. I feel very welcome when I come in to see her. Lovely gardens.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Now approaching his 98th birthday, my father has been a resident at Hillcroft House for nearly 8 years. As I live in northern England, I am only able to visit my father about every 6 weeks. However, I can be reassured in the meantime, that he is receiving sympathetic and individual care that meets his changing needs.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Living within one mile of the care home enables me to visit my father-in-law on a frequent basis. I always find him contented and being well cared for by considerate staff.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in this home for over 7 years and we have found the standard of care very high and although staff come and go they still seem to be very understanding with my mother and her moods that she has from time to time. I would recommend this home to other potential clients.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A very friendly, caring, happy home.

Our relative is happier now than they had been for years and family visits now a joy as we see our dear one, well feed, in clean clothes, properly medicated and smiling.

Staff are always friendly and approachable.

Life in a care home is probably nobodies first choice but given all the options available to our relative this one certainly fits the bill.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been in Hillcroft House for over 6 years. She is very happy there despite dementia. The food always looks very appetising. The staff have always got time to smile and say hello, even the cleaning staff.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been acquainted with other care homes with relatives as a carer. None compare with Hillcroft for standards of care and the quality of their staff both being excellent.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Whenever I visit my friend I find everyone is very helpful and kind. The building has a very welcoming sunny disposition, and every where is very bright and clean. The residents are all well cared for and are able to move around freely at their own free will.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident for 5 1/2 years and is in her 95th year. During this period the care she has been first class. When visiting one is welcomed by a cheerful member of staff, polite and informative. The staff are supported by an excellent receptionist and hairdresser. Both go the extra mile to enhance the team. Welcome back to manager!

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has resided at this care home for seven and a half years and has been treated in a kind and compassionate manner. The only function he is able to perform unaided is eating and drinking (when feeling well) and on occasions when not able to do so staff are very willing to assist. Family members visit once or twice each week and invariably find a calm, organised and relaxed atmosphere. My father is 97 years old and appears content with all his needs being met.

How likely would you be to recommend Hillcroft House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are superb, they look after my father dealing with his every need whilst also ensuring a high level of care to other residents. Hillcroft is like a happy family home, offering high quality care, 'home cooked food' and lots of love.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very kind, caring and friendly towards my mother. Recently, two carers visited my mother who had to be taken to hospital on their day off in their own time, which was very kind of them. All staff members are genuinely concerned about the well-being of my mother.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very very relaxed and homely atmosphere! Like home from home. All the staff are extremely friendly, cheerful and helpful. Nothing is too much for them. Although my granddad is confused he is very happy and settled!

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been a resident for just over a year. Staff have always been supportive, kind and caring. They are welcoming and happy to answer any question we may have. We are able to sit in the garden during the summer with his great grandchildren, who love going to visit him and are made to feel welcome.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been in Hillcroft House for just over a year now and during that time has been treated with the utmost kindness and dignity. I visit every day and have never found the staff to be anything but cheerful, helpful and so very patient. They all make time to listen to any concerns and go to great lengths to ensure the comfort and wellbeing of the residents.
The atmosphere is homely and cheerful, impromptu singing can often be heard, and the food is well cooked and appetising.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was taken into care after she suffered a fall on New Years Eve. She spent the New Year in hospital and was discharged to Hillcroft House on 6th January. She is 89 years old and has lived alone. She has decided to stay at Hillcroft House she has early dementia.

How likely would you be to recommend Hillcroft House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very happy with my uncles care. Have no problems at all.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy calm atmosphere. Plenty of activities if desired. Residents seem content on the whole. The home is clean and cheerful, though some of the rooms are dreary. Staff are quite gentle and caring, especially deputy manager who is such a support to relatives. She always finds the time to reassure visitors and is really kind with the residents, very 'au fait' with their problems and medication. Car park is totally inadequate, which makes visiting awkward at times. Pretty gardens but I have never seen them.

How likely would you be to recommend Hillcroft House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Totally satisfied with care that my uncle receives. He seems to have settled in nicely and seems quite happy. All staff very friendly and always helpful and very caring. My uncle really enjoys his trips out with them.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very very impressed with the friendliness and attitude of all of the staff here. The care provided is second to none and means the world to know my grandad is looked after by such loving and wonderful people. The activities organised are great and the residents always seem to enjoy them. It gives the family great peace of mind to know grandad is properly cared for and there are always enjoyable things around the corner for him. Keep up the good work guys, it means a lot!

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Hillcroft all treat my mother (and also treated my late father)with care, dignity and respect. She is well looked after and when I visit, everyone is friendly and gives me time if I need it. I couldn't ask for better care. It would be nice, however, for there to be more activities like there used to be to try and spark the residents interest, for more mental stimulation.

How likely would you be to recommend Hillcroft House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Too early to have a really informed opinion but indications are really positive. My father in law is comfortable and well cared for. We sincerely hope he will be a permanent resident.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

My mother has been at Hillcroft House for the past 2 years. She has Alzheimers and finds it difficult to communicate her needs/wants and to mobilise. I have found staff at the home to be patient and to treat her in a dignified way, even when she can be quite difficult to communicate with or even a little aggressive. My mother also has problems with a poor appetite and the staff at the home have taken extra care to ensure her calorific intake and fluid balance are optimised. The room that my mother sleeps in is always clean and tidy, with clean bed cloths.I cannot comment on the entertainment/activities at the home as I'm often at work at these times.

How likely would you be to recommend Hillcroft House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home has a calm atmosphere and staff react positively to the residents needs and emotions. The food appears to be good as my mother normally eats well. Drinks are always available as are small treats such as cakes and biscuits. Staff appear well dressed and clean as do the residents. Medical conditions are treated with the correct and prompt action.

How likely would you be to recommend Hillcroft House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My mother spent the last two and a half years of her life at Hillcroft House, having been diagnosed with dementia. We chose Hillcroft House having visited several others and were immediately impressed by the friendly staff and clean environment. My wife, who had visited numerous other dementia care homes for her father, said it was undoubtedly the best care home she had ever seen. During my mother's stay we visited regularly and always found that she was well cared for. She had a lovely room with an en suite toilet and a view of the garden where she enjoyed watching the squirrels and birds. There were lots of activities available during the week to which she could join in when she felt well enough. The food was home cooked and always excellent. Mum could be difficult at times due to her illness, but the staff always showed great patience and built up a good relationship with her. Towards the end of her life Mum spent most of her time in bed and was provided with a hospital bed with an air mattress to prevent bed sores. During her last illness she returned to the home from hospital and was regularly attended to by nurses from the hospice in addition to the normal staff. My sister and I spent a lot of time at Mum's bedside playing her favourite music and she was able to pass away peacefully with dignity in a comfortable and homely environment. The manager and all the staff were extremely supportive and sympathetic to us during what was a very difficult time. Hillcroft House is an excellent care home and I cannot recommend it highly enough.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home itself is very appealing. The facilities are very good, nice size rooms. Staff are very helpful and are always about to deal with things. The food is very good. They cater for all and if there's something you would like they do it for you if they can. It is very friendly and really do try to please all. I found even people who keep it clean are helpful and friendly and nothing is too much trouble. The only fault I could find is car park is too small but not a problem.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum has been at Hillcroft House for over 7 months now. She has vascular dementia and Alzheimers. She was settled in very well by very caring staff and management team.

I was reassured of Mums early days there, which helped me pass my care over to others, not easily done, but Hillcroft house did it very calmly and professionally.

There are plenty of staff to reassure her when she doesn't know what she is supposed to be doing, a great activity lady Mandy who finds things for the residents to do, not an easy job as the residence have different levels of capabilities.

The food is wonderful and they have a great cook and kitchen team. Everything home cooked from fresh ingredients, as Mum loves her food, I think that's important.

The communial rooms are bright and friendly and family and friends can visit at any time they wish.
There is a mini bus where the folks are taken out for visits to cafes, garden centres the sea side etc.
Feel very lucky that my mum is in such a caring environment.

How likely would you be to recommend Hillcroft House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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