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Hillcroft House

Finborough Road, Stowmarket, Suffolk IP14 1PW
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The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)
Hillcroft House, Stowmarket
My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)
Hillcroft House, Stowmarket
Hillcroft House, Stowmarket

Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.

The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that...  

Care Provided by Hillcroft House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,400
Residential Dementia CareFrom £1,350From £1,400

Contact Hillcroft House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cathrine Arbon(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)

Hillcroft House Reviews (113)

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9.5

Hillcroft House has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years. Over all time Hillcroft House has 113 reviews.

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Showing 113 reviews matching selected criteria
Review from A P (Sister of Resident) published on 16 April 2026 Submitted via Website
Overall Experience

Our brother came to Hillcroft House late 2025 after 3 weeks of bed hopping in a main hospital and after a few months in a mental health unit prior to that. We were very relieved that he had a room and bed to call his own as he needed that security. His stay was initially for 6 weeks respite care but this was extended until we found somewhere long term nearer to family. The staff at Hillcroft were extremely kind and supportive and helped our brother feel secure in his surroundings whilst there. All were easy to talk to if we had any concerns and this made our brother's stay easier for us too. Our thanks to Cathrine and Tony in particular.

Reply from Cathrine Arbon, Home Manager at Hillcroft House

Dear Anna, Thank you so much for sending the review. We all miss your brother and wish him every success in his future, such a kind gentleman. We were so pleased to assist him with his journey. We wish you all the best for the future.

Warm wishes Cathrine

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Review from Andrew S (Son of Resident) published on 19 March 2026 Submitted via Website
Overall Experience

I couldn't be happier with the care my dad receives here. The home has such a lovely, warm atmosphere and genuinely feels like a safe and happy place to live. The staff are incredibly caring and always so kind and patient. They are very amenable to Dad's individual needs and nothing ever seems too much trouble.

It gives us real peace of mind knowing he is in a safe environment, surrounded by people who truly care. We're very grateful for the support and dedication of everyone at the home.

Reply from Jan Heti, Home Manager at Hillcroft House

Dear Andrew,

Thank you so much for your valued review. Dad is a wonderful gentleman and a pleasure to have in the home. We work hard to ensure our residents receive the care they deserve. Thank you also for being an amazing family too.

Kindest Regards

Cathrine

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Review from Georgina J (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

I highly recommend Hillcroft House care home I've Not got a bad word to say about them as my experience was first class.My father was only there for a short while but he was looked after so well and was glad he spent his last days at such a lovely place. The staff couldn't do enough to help him and were so lovely there was always someone there to talk to if you needed it.He had a lovely room and the home was kept so clean. All staff that I came in contact were so lovely and you could tell they loved what they did. It's definitely 10 out of 10 for me and would definitely use them again . Well done Hillcroft House

Reply from Cathrine Arbon, Home Manager at Hillcroft House
Dear Georgina,
Thank you so much for your wonderful scoring and such kind words. We were please to look after dad and your family. You are such a supportive and wonderful family and I wish you all the very best for the future.

Feel free to pop into visit, it would be lovely to see you all.

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Review from Barbara W (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

Moved Dad from another care home that wasn't 'caring'. Within a couple of months, Dad was much more responsive, wanted to see the garden and absolutely loved his room. The carers here were so kind to him, unlike the previous home, and he started acting like our Dad again. Cannot thank the staff here enough. He was well cared for, warm, comfortable and happy - what more could you ask for?

Reply from Cathrine Arbon, Home Manager at Hillcroft House

Dear Barbara,

Thank you so much for your kind review. I am so pleased your father was here with us at Hillcroft House. Your father was such a kind gentleman and was loved by our team. You have been such a wonderful caring family too. Take Care, Cathrine Home Manager.

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Review from Linda L (Daughter of Resident) published on 23 October 2025 Submitted via Website
Overall Experience
I am very grateful for the exceptional care my mum receives at Hillcroft House. Knowing she is happy as she can be, safe, well-fed and lovingly looked after brings our family great comfort. As her condition gradually worsens, we deeply appreciate the dedication and compassion shown by staff ever single day

The team are friendly, attentive and approachable. No task is ever too much trouble. Their support makes a world of difference to families like ours during such a challenging time. I would wholeheartedly recommend Hillcroft House to anyone seeking a caring environment for their loved one, when home care is no longer possible.

Reply from CathrineArbon, Home Manager at Hillcroft House
Dear Linda,
Thank you so much for taking time out of your day to send this very kind review. I am so happy to support you through this difficult time. The staff at Hillcroft House perform outstanding care with dignity and respect. I am so grateful to have such wonderful support from families.

Cathrine

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Review from D N (Relative of Resident) published on 29 August 2025 Submitted via Postal Card
Overall Experience
I have always found the staff at Hillcroft, to be very kind, caring and considerate when visiting my relatives. They are always keen to address any issues which might arise, concerning the residents in their care.

It might be good to be able to have a cup of tea with relatives when visiting, but I am not aware of this provision.

Reply from Cathrine Arbon, Home Manager at Hillcroft House

Dear D N,Thank you so much for your review. I appreciate your comments. You are always most welcome to enjoy refreshments while visiting your loved ones. Please ask staff to assist you with whatever you need while in the home.Thanks again for taking the to review us.Kindest Regards.

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Review from M G (Daughter of Resident) published on 16 July 2025 Submitted via Website
Overall Experience

My Dad moved to Hillcroft from residential care after a dementia diagnosis at the end of 2024. The manager and staff were excellent. Comments about his care were immediately responded to and everyone was very friendly. My dad always enjoyed the food and, until he was too unwell, I often found him enjoying the music in the lounge. He was looked after with care, kindness and love particularly during his last few difficult weeks. I couldn't have asked for more for him.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for such a lovely review. Your dad was cared for deeply by all of the team here at Hillcroft and is missed. I will pass on your kind words to all of the team, this gives them such recognition of the love and care they provide to each and everyone in the home. All our best wishes

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Review from Dan T (Power of Attorney of Resident) published on 9 May 2025 Submitted via Website
Overall Experience
My wife and I are legal guardians for a very dear friend with dementia. She recently moved to Hillside House. The transition via private ambulance was smooth and drama free. The manager is lovely and is very efficient and professional. The staff have been kind, polite and interested in their roles. They are always happy to chat and make sure all is well. We find them very pleasant.

For safety reasons it was determined that our friends bed needed safety rails. These were fitted the next day!

Our friend is obviously happy with her new home. She really enjoys the food and always finishes her meals. The day room where our friend spends most of her time is bright with lots of windows, is very clean and smells nice. Usually music is playing at a pleasant volume so the atmosphere is pleasantly upbeat. There is always at least one member of staff on hand and quite often 3 or 4.
The whole establishment is clean, bright and well staffed.

We are happy with our choice.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you for such a lovely review, your positive feedback means a lot to us and will be passed on to all the team. I am so glad that your loved one has transitioned so well into the home. The staff at Hillcroft will continue to ensure that these positive experiences are felt. Kindest Regards,

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Review from Tina D (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card
Overall Experience

Our mum has been living in Hill Croft House for 15 months in this time there has been none or very little activities offered as there has been no activity staff. The care staff are 10/10, but some residents like our mum are left with nothing to do other than wander up and down corridors, sending them crazy, this is not good for their minds or their mental health, so the score for this is very poor.

Reply from Jessica Ellis, Home Manager at Hillcroft House

The home has had difficulty in being able to find the right person for activities position, in the meantime the staff in other departments have worked hard to ensure activities still take place. Please do join our Facebook page where you will be able to see what activities and events are taking...  

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Review from Jeremy H (Son of Resident) published on 9 April 2025 Submitted via Website
Overall Experience

My mother has recently moved into Hillcroft House following a 4 week stay at hospital. It became clear that she could no longer live independently at home after a number of falls and deteriorating memory. So far I am really impressed with the kindness, understanding and patience shown by all the staff. It has been a difficult time but made much easier knowing my mum is in a safe environment and is well cared for. She seems to be settling in well. Even in the first week the staff went out of their way to ensure she had a very happy 90th birthday.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for your lovely feedback and review left. I will pass these kind words on to the team. I am so pleased she enjoyed spending time with you all in our family room set up for her birthday. All our best

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Review from Simon H (Son of Resident) published on 26 February 2025 Submitted via Website
Overall Experience

My father went to Hillcroft House when his care needs became too complex for us to care for him at home. The care he received was above all our expectations, everyone was so kind and caring, unfortunately he passed away but his last days were not stressful for him. I can't recommend the home highly enough.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for your kind words and compliments, which I will pass on to all of the team. We thank you for putting your trust in the home to care for your dear father in his final days. We wish you and your family all the best and again offer our condolences on your father's passing. Kindest Regards, Home Manager.

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Review from Christine A (Daughter of Resident) published on 26 February 2025 Submitted via Website
Overall Experience
My Mum lived at Hillcroft House for 10 years until her death and the care she received was exemplary. As her dementia advanced they met her care needs with dignity and compassion. In the early years, Mum joined in with the activities and lovely music events that were put on for the residents. The carers are amazing and cared for Mum with a smile.

I cannot recommend Hillcroft House enough.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for leaving such lovely feedback. All of the team at Hillcroft miss your mum dearly. She was loved by all the staff and we feel privileged to have had her live in the home for 10 years. I will pass on your kind words to all of the team, All our love and best wishes.

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Review from Charlotte O (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience

Fantastic home, amazing staff that are always smiling, helpful and attentive. My dad's care has been second to none since he joined this home back in December 2023. He is in a very good place mentally and physically compared to when he was living at home. He loves all of the staff here and is always smiling and joking when in their company. Its lovely to see such a positive change this home has had on him.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for such lovely feedback. This will be passed on to all the team who care deeply for your dad, he is part of our family at Hillcroft House. All the best,

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Review from Kathy T (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card
Overall Experience

Mum has been here for about 18 months now, her dementia has deteriorated over this time. All the staff have so much patience with her and she always appears well cared for. She has a lovely room and if she doesn't want to join in communal activities she is happy to spend time here watching the world out of her window.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for your review, I will pass this positive feedback on to the team. Kindest Regards.

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Review from C W (Sister of Resident) published on 19 December 2024 Submitted via Postal Card
Overall Experience

My brother appears happy and content when I visit him. The staff are all friendly and helpful.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for your lovely feedback, which I will pass on to all the team. Kindest Regards.

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Review from J C (Niece of Resident) published on 9 September 2024 Submitted via Postal Card
Overall Experience

Until recently, I noticed whilst visiting my aunt that some of the residents were left to their own devices in the dayroom, with no supervision. I've been made to feel very welcome by all the staff and management team. Maybe a few times residents sitting outside in the garden which was lovely to see. I have found that the care for my aunt is of a good quality and I believe she is being cared for and all her needs are being met.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you for your review. I am glad to hear you feel the care provided to your aunt is of good quality, which we always strive to ensure. I will pass on your feedback to the team. Kind Regards

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Review from Tina G (Daughter of Resident) published on 24 May 2024 Submitted via Website
Overall Experience
My dad went into respite with Hillcroft and I was very impressed with their kindness and how well they looked after him. I would not think twice about using Hillcroft again. The manager came to my home and did an assessment and took details of his needs so everything was ready when he went in for his stay.
The staff are so friendly and my Dad was very happy - I always know when he is content when he calls people 'babe', it is his term of endearment.
Looking at the other residents they looked happy and interacted with the staff who were ready to chat and make jokes.

I thank Hillcroft with all my heart; it is always a worry putting a loved one in care and they put my mind completely at rest.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you for your lovely review, this means a lot to the team at Hillcroft and I will pass on your kind words to them all. We are so looking forward to having your dad come to stay again for respite in the future, we really enjoyed your dad being here. All the best, Jess

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Review from Colin W (Son of Resident) published on 16 May 2024 Submitted via Website
Overall Experience
The staff are very helpful and loving. My dad loved the entertainment right up till one of the staff brought flu into the home and we visited him. One day caught the flu and ended up in hospital for 19 days and never recovered, we were told they contacted us but no one rang.
The doctor from the local surgery said to give him paracetamol and fluid which left him unhappy.

Dad passed away now and no one wants to own up. They are good until there's a problem then you get fobbed off, they will not accept responsibility and now the staff involved no longer work there because they don't want to answer questions about it, shocking.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you for your feedback, concerns raised have been investigated and responded to as per company procedures. I will pass on your kind works to the team. We wish your family all the best and again offer our condolences on the passing of your father. Kind Regards

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Review from Karen G (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card
Overall Experience

Friendly, helpful staff. Always let me know when issue/problem. Not sure how many activities upstairs - have seen more happening downstairs. My dad is always clean and dressed in his own clothes, though usually is barefoot? Haven't had any newsletters in the two months my dad has been in the home.

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you for your feedback, it is really appreciated. We use this feedback to continuously improve the overall service for our residents. I will ensure your up-to-date email is added to our mailing list going forward for the monthly newsletter to be sent on. Kindest Regards.

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Review from John G (Son of Resident) published on 12 April 2024 Submitted via Website
Overall Experience
My Dad has lived at Hillcroft for over a year now. He is happy and as content as he can be with his dementia diagnosis. Always cared for and well looked after. Staff are always happy to help, and have time to listen whenever I have a query/question to raise.

Recently the home arranged for a lunch for my Dad to spend time with my Mum to celebrate their 70th wedding anniversary when she visited. They were made to feel very special!

Reply from Jessica Ellis, Home Manager at Hillcroft House

Thank you so much for your lovely review. We were privileged to be part of your parent's wedding anniversary and support in making this a special event for them. I will pass on your lovely comments to the team. Kindest Regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 10 Sep 2025

    Hillcroft House in Stowmarket, part of the Healthcare Homes group, is proud to announce that Cathrine Arbon has joined as its new Home Manager. Cathrine brings extensive experience in nursing...

  • 13 Nov 2024

    At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

Upcoming Events

There are no upcoming events for Hillcroft House.

Awards / Recognitions (10)

Meet the Team (5)

Cathrine Arbon
Cathrine ArbonJob Title:Home ManagerJoined: 2025

I’m a qualified Registered Nurse with over 12 years of healthcare experience, including time in the NHS. I love being part of the home environment, supporting residents with their goals, and creating meaningful memories together. Living just five minutes away helps me stay connected to the local community and build strong relationships.

Terri Watkins
Terri WatkinsJob Title:Administrator

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.

Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.

Gemma Fisk
Gemma FiskJob Title:Head ChefJoined: 2024

I enjoy working in a happy environment and cooking tasty, home-cooked meals for residents. With Level 3 qualifications in Food Hygiene, cookery, and hospitality supervision, I listen to residents’ feedback and value their company while making sure every meal feels like home.

Saranya Hackman
Saranya HackmanJob Title:ChefJoined: 2011

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”

Lorna Grant
Lorna GrantJob Title:Activities Coordinator

I enjoy being part of a supportive team where everyone works together to provide the best care. I focus on enriching residents’ lives by offering therapeutic activities that they find meaningful and enjoyable, while also taking time to engage with them on a personal level to bring joy to their day.

Frequently Asked Questions about Hillcroft House

What types of Care is Hillcroft House registered for?

Older Person Care, Dementia, Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillcroft House have?

There are 41 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Hillcroft House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hillcroft House to the centre of Stowmarket?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcroft House to verify any information. View our terms and conditions. Hillcroft House has an Enhanced Service -more info.