
The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)

My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)


The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)

My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)


Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.
The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that...
Care Provided by Hillcroft House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillcroft House for full pricing details and T&Cs.
Contact Hillcroft House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Cathrine Arbon (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2003
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
Hillcroft House Reviews (113)
Hillcroft House has a Review Score of 9.6 (9.582) out of 10, based on 15 reviews in the last 2 years.
Over all time Hillcroft House has 113 reviews.
Very good, excellent! I have been here a short while and everyone is friendly and happy.
The premises are kept very clean and tidy and a nice extra touch is the tray of goodies and bowl of fruit that are always out and available to the residents. This is replenished regularly as is a choice of fruit squashes. I know from talking to my Dad that he finds the food of very good quality and he likes the choices on offer.
All in all, I can't praise the home and its staff highly enough. Thank you, Hillcroft House.
Excellent service. Very caring.
My father-in-law has received excellent care from all staff at Hillcroft House. The home is always clean and the residents are well supervised and exceptionally well looked after. Staff are always willing to take the time to talk to you and answer any questions. Residents are respected and treated with dignity at all times. Nothing is too much trouble.
Staff extremely pleasant and caring. Make sure residents are comfortable and as happy as possible. Take care with food and drink and involve residents in activities i.e games, quizzes or outings.
The care my father has received during his time at Hillcroft House has been exceptional. He is very confused at times but is always treated with care and dignity by every member of staff from manager to housekeepers. Not only does Hillcroft House take care of my dad, they are so very kind and lovely to my mum and make every member of our family very welcome each time we visit.
My mum-in-law was very happy living at Hillcroft House; she loved the outings and in-house activities and spoke very fondly of the carers/nurses. All the staff are totally lovely; they’re caring and attentive and take an interest in their residents and their families/friends. I attended many of the quarterly Residents’ Relatives’ Meetings, which were very supportive and informative. I sometimes visited at meal times and had the pleasure of attending many parties, so I can confirm that the cook is wonderful too, and I wish I could poach the domestic staff to clean my house for me! The Administrator is extremely helpful and made things very uncomplicated for me when I needed advice paying bills. I can’t fault the value for money; management definitely make the most of their budget; a home my mum-in-law used to live in charged a lot more but was nowhere near the standard of Hillcroft House. If I could, I’d have my own name on a waiting list for Hillcroft House just in case I get Dementia!
Living within one mile of the care home enables me to visit my father-in-law on a frequent basis. I always find him contented and being well cared for by considerate staff.
Now approaching his 98th birthday, my father has been a resident at Hillcroft House for nearly 8 years. As I live in northern England, I am only able to visit my father about every 6 weeks. However, I can be reassured in the meantime, that he is receiving sympathetic and individual care that meets his changing needs.
My wife has respite at Hillcroft House and she is always very happy here. Staff are friendly and my wife likes the food. I feel very welcome when I come in to see her. Lovely gardens.
Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.
My mother has been in this home for over 7 years and we have found the standard of care very high and although staff come and go they still seem to be very understanding with my mother and her moods that she has from time to time. I would recommend this home to other potential clients.
A very friendly, caring, happy home.
Our relative is happier now than they had been for years and family visits now a joy as we see our dear one, well feed, in clean clothes, properly medicated and smiling.
Staff are always friendly and approachable.
Life in a care home is probably nobodies first choice but given all the options available to our relative this one certainly fits the bill.
My mum has been in Hillcroft House for over 6 years. She is very happy there despite dementia. The food always looks very appetising. The staff have always got time to smile and say hello, even the cleaning staff.
I have been acquainted with other care homes with relatives as a carer. None compare with Hillcroft for standards of care and the quality of their staff both being excellent.
Whenever I visit my friend I find everyone is very helpful and kind. The building has a very welcoming sunny disposition, and every where is very bright and clean. The residents are all well cared for and are able to move around freely at their own free will.
My mother has been a resident for 5 1/2 years and is in her 95th year. During this period the care she has been first class. When visiting one is welcomed by a cheerful member of staff, polite and informative. The staff are supported by an excellent receptionist and hairdresser. Both go the extra mile to enhance the team. Welcome back to manager!
My father has resided at this care home for seven and a half years and has been treated in a kind and compassionate manner. The only function he is able to perform unaided is eating and drinking (when feeling well) and on occasions when not able to do so staff are very willing to assist. Family members visit once or twice each week and invariably find a calm, organised and relaxed atmosphere. My father is 97 years old and appears content with all his needs being met.
My dad has been a resident for just over a year. Staff have always been supportive, kind and caring. They are welcoming and happy to answer any question we may have. We are able to sit in the garden during the summer with his great grandchildren, who love going to visit him and are made to feel welcome.
Staff are superb, they look after my father dealing with his every need whilst also ensuring a high level of care to other residents. Hillcroft is like a happy family home, offering high quality care, 'home cooked food' and lots of love.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 10 Sep 2025
Hillcroft House in Stowmarket, part of the Healthcare Homes group, is proud to announce that Cathrine Arbon has joined as its new Home Manager. Cathrine brings extensive experience in nursing...
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
There are no upcoming events for Hillcroft House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Hillcroft House.
Meet the Team (5)

I’m a qualified Registered Nurse with over 12 years of healthcare experience, including time in the NHS. I love being part of the home environment, supporting residents with their goals, and creating meaningful memories together. Living just five minutes away helps me stay connected to the local community and build strong relationships.

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.
Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.

I enjoy working in a happy environment and cooking tasty, home-cooked meals for residents. With Level 3 qualifications in Food Hygiene, cookery, and hospitality supervision, I listen to residents’ feedback and value their company while making sure every meal feels like home.

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”

I enjoy being part of a supportive team where everyone works together to provide the best care. I focus on enriching residents’ lives by offering therapeutic activities that they find meaningful and enjoyable, while also taking time to engage with them on a personal level to bring joy to their day.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcroft House to verify any information. View our terms and conditions. Hillcroft House has an Enhanced Service -more info.