Hillcroft House

My relative has only been with the home for a month. On moving in he has been supported by all the staff and the help and care has been amazing. His needs are very different due to his age and diagnosis but the staff have adapted to his needs amazingly well. He is happy and settled already. He reports the food is good! His room is lovely with garden access. We look forward to him now getting involved in trips and outings now he is settled and familiar with the staff. Thoroughly recommend.

Very good, excellent! I have been here a short while and everyone is friendly and happy.

All in all, I can't praise the home and its staff highly enough. Thank you, Hillcroft House.

Excellent service. Very caring.

My father-in-law has received excellent care from all staff at Hillcroft House. The home is always clean and the residents are well supervised and exceptionally well looked after. Staff are always willing to take the time to talk to you and answer any questions. Residents are respected and treated with dignity at all times. Nothing is too much trouble.

Staff extremely pleasant and caring. Make sure residents are comfortable and as happy as possible. Take care with food and drink and involve residents in activities i.e games, quizzes or outings.

The care my father has received during his time at Hillcroft House has been exceptional. He is very confused at times but is always treated with care and dignity by every member of staff from manager to housekeepers. Not only does Hillcroft House take care of my dad, they are so very kind and lovely to my mum and make every member of our family very welcome each time we visit.

My mum-in-law was very happy living at Hillcroft House; she loved the outings and in-house activities and spoke very fondly of the carers/nurses. All the staff are totally lovely; they’re caring and attentive and take an interest in their residents and their families/friends. I attended many of the quarterly Residents’ Relatives’ Meetings, which were very supportive and informative. I sometimes visited at meal times and had the pleasure of attending many parties, so I can confirm that the cook is wonderful too, and I wish I could poach the domestic staff to clean my house for me! The Administrator is extremely helpful and made things very uncomplicated for me when I needed advice paying bills. I can’t fault the value for money; management definitely make the most of their budget; a home my mum-in-law used to live in charged a lot more but was nowhere near the standard of Hillcroft House. If I could, I’d have my own name on a waiting list for Hillcroft House just in case I get Dementia!

Living within one mile of the care home enables me to visit my father-in-law on a frequent basis. I always find him contented and being well cared for by considerate staff.

Now approaching his 98th birthday, my father has been a resident at Hillcroft House for nearly 8 years. As I live in northern England, I am only able to visit my father about every 6 weeks. However, I can be reassured in the meantime, that he is receiving sympathetic and individual care that meets his changing needs.

My wife has respite at Hillcroft House and she is always very happy here. Staff are friendly and my wife likes the food. I feel very welcome when I come in to see her. Lovely gardens.

Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.

My mother has been in this home for over 7 years and we have found the standard of care very high and although staff come and go they still seem to be very understanding with my mother and her moods that she has from time to time. I would recommend this home to other potential clients.

A very friendly, caring, happy home.

Our relative is happier now than they had been for years and family visits now a joy as we see our dear one, well feed, in clean clothes, properly medicated and smiling.

Staff are always friendly and approachable.

Life in a care home is probably nobodies first choice but given all the options available to our relative this one certainly fits the bill.

My mum has been in Hillcroft House for over 6 years. She is very happy there despite dementia. The food always looks very appetising. The staff have always got time to smile and say hello, even the cleaning staff.

I have been acquainted with other care homes with relatives as a carer. None compare with Hillcroft for standards of care and the quality of their staff both being excellent.

Whenever I visit my friend I find everyone is very helpful and kind. The building has a very welcoming sunny disposition, and every where is very bright and clean. The residents are all well cared for and are able to move around freely at their own free will.

My mother has been a resident for 5 1/2 years and is in her 95th year. During this period the care she has been first class. When visiting one is welcomed by a cheerful member of staff, polite and informative. The staff are supported by an excellent receptionist and hairdresser. Both go the extra mile to enhance the team. Welcome back to manager!

My father has resided at this care home for seven and a half years and has been treated in a kind and compassionate manner. The only function he is able to perform unaided is eating and drinking (when feeling well) and on occasions when not able to do so staff are very willing to assist. Family members visit once or twice each week and invariably find a calm, organised and relaxed atmosphere. My father is 97 years old and appears content with all his needs being met.

My dad has been a resident for just over a year. Staff have always been supportive, kind and caring. They are welcoming and happy to answer any question we may have. We are able to sit in the garden during the summer with his great grandchildren, who love going to visit him and are made to feel welcome.