Hillcroft House

Hillcroft House is a lovely, friendly safe environment with fantastic professional caring staff and dad was so well cared for and he thoroughly enjoyed the music on a Friday afternoon which the staff would sing and dance along with him, such lovely memories for us. Nothing was too much trouble and they were all so supportive to us as well as dad, especially in our last days with him. Wonderful.

Residents have their independence and walk about and are busy. The staff take care of family too. Not enough room on here for my comments, the main point is mum is very happy and settled.

The care and understanding to my husband was faultless. The staff couldn't do enough for making him feel welcomed, involved, included. The deputy manager was fantastic as was the activity coordinator. He was only there for a brief time but was happy whilst there. He even started to put on weight. The food was appetising especially the desserts! Fantastic staff!

Good staff excellent housekeeping. Good menu for patients and very varied entertainment.

Having worried about my brother going into residential care, I am extremely happy and grateful to Hillcroft House! He has settled in wonderfully and the standard of care. Real care and stimulative activity and a very comfortable and clean environment and friendliness has helped him enormously. Well done Hillcroft House!

Hillcroft House is a clean, friendly and safe place for my father. I feel very comfortable that he is in the best possible place. I am greeted by the friendly and professional staff, whenever I visit the standard of care is exceptional with lots of activities and interaction to keep all residents involved and occupied. First class.

A safe haven where I feel confident my father is receiving the very best care. All of the carers are lovely, friendly and always smiling. Nothing is too much trouble and the rooms feel like home from home.

My Mum was a resident at Hillcroft for just over 2 1/2 years. She loved the company and the activities and entertainment, especially Elvis. The care she received was excellent and during the last six weeks when her Alzheimer's took its final hold, we received such caring support and nothing was too much trouble, even in the early hours of the morning. We are still coming to terms with our loss and I have not been able to go back to visit the staff but I know when I do the welcome will be warm; it's like having another family.

It has been a learning curve into the life of someone with dementia.

Staff are pleasant, helpful, approachable and always willing to assist.

The staff here are wonderful. They could not possibly do more than they do and so cheerfully.

Hillcroft provides a caring, friendly environment for residents with dementia. The standard of care is high, the care workers attentive to the needs of the individual residents with concern for their welfare and comfort and obvious priority. The home is well organised and the rooms pleasantly decorated and furnished, providing light, airy spaces for the residents.

Mum came into Hillcroft on 19.01.18. I have been extremely pleased with the care she is receiving. Hillcroft as a whole is a very good care home. All areas are comfortable and clean. The atmosphere is friendly and welcoming. The staff interact well and treat residents with kindness and dignity.

I think Hillcroft House has a lovely atmosphere, very clean and tidy. Care staff are very prompt, kind and caring. I visit regularly and I am made to feel very welcome. I sometimes have lunch with my husband and they are very enjoyable. My husband is so well looked after and I can relax.

Otherwise, it's a very good acre home.

Our Dad was cared for by Hillcroft House from January 2014 until his peaceful end in October 2017. The facilities were exactly what Dad needed to cope with his Parkinson's Disease. The home provided excellent security. Dad's changing needs over time were met with great care and attention to detail. The decor and furnishings of the home were excellent with good comfortable beds and chairs. Food, personal hygiene, healthcare and entertainment were very good as were visiting doctors, chiropodists, hairdressers and entertainers. During summer months the home regularly took able residents out in a minibus for a change of scenery. Regular updates were provided to us regarding Dad's needs and to address any issues arising. In summary, the wonderful staff and the facilities in Hillcroft House were excellent over nearly 4 years of Dad's care. The administration of Dad's account was perfectly managed by Healthcare Homes too.

All the staff are always caring and helpful. When visiting mum she is always happy and content. Food is amazing. Daily activities are excellent and mum always participates. My mind is at rest knowing how well my mum is looked after and loved in such a happy home.

My husband has been in this home nearly a year. He is very settled and enjoys playing ball games, table tennis and musical afternoons. He enjoys his meals and is well cared for, clean and dressed. The staff are very caring and friendly.

My mother has been in Hillcroft House about two years. She is looked after very well. She is happy and content. The food is good and the staff are excellent. Her room is sunny, which she needs as she is registered blind. As mother takes all her meals in her room she panics when there are a lot of people around so prefers to stay put in her room. Her chair gets very grubby and needs cleaning more frequently than it currently does.

Thank you for meeting our relative's physical and emotional care needs so well and allowing us to continue to be a family.

Overall, our family have had a good experience with Mum's care at Hillcroft House. She did have some problems settling in as she had already been in hospital with a broken hip, then moved to a rehabilitation centre. By the time we took her to the care home she was very stressed and anxious, but the staff reassured us that she would be fine after a while.

She had quite a few falls to begin with but now she is a little better with her mobility as she is settled now and is more used to her routine and using her frame which is good as it helps her to remain mobile. She also goes out for lots of day trips with the family which she enjoys.

The one problem we had was with her room as it was at the end of a corridor and other residents would wander in, which distressed Mum greatly. With the help and support from the manager, this has been resolved and Mum is now in another room where she has a little more privacy, so, therefore, she is much happier.

The food is of a very high standard which we feel is very important and also helps with Mum's wellbeing. The entertainment is fantastic and Mum really enjoys the music events (especially Elvis!). Also the activities such as flower arranging and making decorations at Christmas, Easter etc.

We feel that every effort is made at the home to make residents as comfortable and content as possible. We also feel that we can approach the management with any problems or issues we have and this is very reassuring.