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Hillcroft House

Finborough Road, Stowmarket, Suffolk IP14 1PW
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The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)
Hillcroft House, Stowmarket
My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)
Hillcroft House, Stowmarket
Hillcroft House, Stowmarket

Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.

The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that...  

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Care Provided by Hillcroft House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,400
Residential Dementia CareFrom £1,350From £1,400

Contact Hillcroft House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cathrine Arbon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)

Hillcroft House Reviews (113)

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9.6

Hillcroft House has a Review Score of 9.6 (9.582) out of 10, based on 15 reviews in the last 2 years. Over all time Hillcroft House has 113 reviews.

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Showing 113 reviews matching selected criteria
Review from Anna L (Cousin of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

This was a very hard decision - to accept my relative needed residential care but this home and its wonderful staff couldn’t have made me happier that my relative was so well cared for and they made the whole thing stress free. Covid compounded everything yet they more than made up for this. The kindness they showed us and him is immeasurable and I’ll never forget this as it really helped us all through a very stressful time and made this decision so much easier. I had no regrets and would highly recommend this home. The staff are truly especially kind and professional. Thank you!

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you Anna, it was a great pleasure to have your relative around and wishing you all the best! With love from all at Hillcroft!

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Review from Frank W (Resident / Service User) published on 10 June 2021 Submitted via Postal Card
Overall Experience

Treated with dignity.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you, it was a pleasure to have you and wishing you all the best!

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Review from A N (Resident / Service User) published on 9 February 2021 Submitted via Postal Card
Overall Experience

I have only been here for three weeks but I have found the experience enjoyable and interesting. The food is excellent.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you. It was a pleasure to have you and we are all glad you have enjoyed your stay. Wishing you all the best.

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Review from Natalie H (Granddaughter of Resident) published on 28 January 2021 Submitted via Website
Overall Experience

I miss my nan every day and the care from all the staff is second to none! Nan has been so well looked after during this time and her care has been provided with such professionalism, kindness and attention to detail. Thankfully, my nan has been kept safe from the pandemic due to the hard-working staff. I know that I can telephone at any time if I have any queries and I am extremely pleased Nan is at Hillcroft House.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you so much, it's really kind of you, will pass on great comments to the team and it's a pleasure!

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Review from Joan H (Resident / Service User) published on 21 January 2021 Submitted via Postal Card
Overall Experience

Good, happy home.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you Joan, how lovely of you! I am glad you are feeling happy and we can be here for you!

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Review from Ivan H (Resident / Service User) published on 21 January 2021 Submitted via Postal Card
Overall Experience

Very good all-round.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Our Lovely Ivan, thank you so much, it's a pleasure to have you with us!

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Review from Paule W (Son of Resident) published on 11 January 2021 Submitted via Postal Card
Overall Experience

My mother has been here for four years. Her health has deteriorated over time. She is now bedridden. She receives excellent care and the carers all know her by name. They spend time with her. Her room is always clean. I am confident that she is well cared for.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you Paule, I will share it with the team, it will mean a lot for them and it's a pleasure to look after Mum.

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Review from Sheila T (Resident / Service User) published on 8 January 2021 Submitted via Postal Card
Overall Experience

The home is very well run and administered. We are welcomed to feel at home. The carers are first class and quickly become friends, some in a long term sense.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you, Sheila, how lovely of you. I am glad you feel part of the family.

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Review from E H (Wife of Resident) published on 8 January 2021 Submitted via Postal Card
Overall Experience

Recently because of covid, I have not been inside the home but my earlier experience of everything was good. I now see my husband in a pod in the garden and he appears well and content. The staff are kind, helpful and very welcoming and I am happy that he is there.

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Review from Ann T (Friend of Resident) published on 15 December 2020 Submitted via Website
Overall Experience
Thank you is not enough for this home, the visiting pod is great and the manager personally let me in for a visit to ensure we do not lose contact! They did so well keeping everyone safe and sane!

This home has always been good, I cannot wait to see all the wonderful changes I heard about from happy looking staff! Keep going you’re doing an amazing job!

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Review from Nick C (Son-in-law of Resident) published on 18 September 2020 Submitted via Website
Overall Experience

My father-in-law went to Hillcroft House after a brief stay at another care home, who said they couldn't cope with Dad. Hillcroft House was very welcoming and understanding of Dad's needs. Dad has settled in well to his new surroundings, and the staff are really good. They also update us as and when they need to regarding anything dad needs or is short off, giving us enough notice to sort things out. Overall a really good care home and we are happy that Dad is there being looked after in a professionally ran home.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you for kind words, from all at Hillcroft House.

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Review from G B (Son-in-law of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Visiting my mother-in-law, I have found that Hillcroft House is a very good home. The staff from management to the cleaners are always attending to the people around them. Hillcroft is very clean and looked after. The meals are of good quality as I've seen them enjoy dinner. The patients always seem to be well looked after and well entertained during the day with TV or music which they really enjoy. Hillcroft House is a real value for money.

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Review from M A (Daughter of Resident) published on 4 February 2020 Submitted via Postal Card
Overall Experience

Mum has several ailments both physical and mental. Her mental capacity has got much worse of the last 6-9 months. Overall my family are satisfied with her care. We have had issues regarding the emergency bell not being plugged in, but this has been addressed. I do not always approve of the way she is dressed, as she used to care about her appearance. Due to her disability, she is unable to join in with some of the activities.

Reply from Jon Hammond, Home Manager at Hillcroft House

The care and support we offer our residents is of high importance to the staff who work at Hillcroft House. Any matters that arise in the care and support of the residents are responded to immediately. We are very grateful for all the comments and feedback we receive which enhance the ways in which we perform.

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Review from Andrew K (Son of Resident) published on 22 January 2020 Submitted via Postal Card
Overall Experience

I have no complaints at all. Very pleased.

Reply from Jon Hammond, Home Manager at Hillcroft House

The staff at Hillcroft House take great pleasure in supporting our residents, helping them live a fulfilling life. Working closely with relatives helps us build a working relationship and enhances the homes' atmosphere.

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Review from C A (Niece of Resident) published on 21 January 2020 Submitted via Postal Card
Overall Experience

Our experience with Hillcroft House is very good. Staff are always pleasant and helpful. Standard of accommodation is very good. Food looks wholesome and nutritious. I have found the staff very willing and able to track down items when belongings, usually slippers have gone missing.

Reply from Heather Choat, Home Manager at Hillcroft House

Looking after our residents is a great pleasure to each and every one of the staff. We thrive on getting to know our residents, their past lives and personalities. Listening to the stories that our residents tell us about the local area, helps us appreciate the input they have had in building a local community and how this community has developed into Hillcroft House.

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Review from C B (Granddaughter of Resident) published on 21 January 2020 Submitted via Postal Card
Overall Experience

My grandfather has lived at Hillcroft House since February 2019, following facial injuries, following a fall. Staff have looked after him well allowing him to recuperate. He enjoys the company of the staff, all of whom, I found to be very friendly and helpful, which goes toward making it feel really homely for the residents. Grandad enjoys the indoor bowls and also his food at Hillcroft House. I would certainly recommend it and am grateful for the additional help and support to ensure he is safe and being looked after.

Reply from Jon Hammond, Home Manager at Hillcroft House

It is always a pleasure supporting all our residents with the daily activities. We take great pride in watching our residents having enjoyable fulfilling lives. Hillcroft House is a home from home with a family feel. Visitors and guests are always welcome at Hillcroft House.

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Review from Margaret P (Resident / Service User) published on 23 July 2019 Submitted via Postal Card
Overall Experience
Well looked after.
Excellent food.

The activities lady is very good keeping us busy.

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Review from Kimberley R (Wife of Resident) published on 13 February 2019 Submitted via Postal Card
Overall Experience

My opinion is I would highly recommend to anyone who was going into a care home to go into Hillcroft House. The staff are wonderful, the residents are very well looked after in every way. Cannot fault the staff or home in any way.

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Review from Samantha R (Daughter of Resident) published on 1 February 2019 Submitted via Postal Card
Overall Experience

I haven't seen my dad so happy and healthy since he lived here. The care provided is exceptional. All the staff are always so happy and cheerful and always go out of their way. The activities coordinator is brilliant with the service users and the deputy manager is always so helpful. What a wonderful, caring home Hillcroft House is.

Reply from Heather Choat, Home Manager at Hillcroft House
Thank you very much, Samantha, for your lovely review, we are so pleased Dad is happy here. He is such a character and he gives us as much fun and laughter as we give him.

Thanks.

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Review from Donna W (Daughter of Resident) published on 28 December 2018 Submitted via Postal Card
Overall Experience

Hillcroft House is a lovely, friendly safe environment with fantastic professional caring staff and dad was so well cared for and he thoroughly enjoyed the music on a Friday afternoon which the staff would sing and dance along with him, such lovely memories for us. Nothing was too much trouble and they were all so supportive to us as well as dad, especially in our last days with him. Wonderful.

Reply from Amanda Atkins, Home Manager at Hillcroft House
Dear Donna,
It was a pleasure to have known you and your family and an honour to have cared for dad. He will always be remembered for his smile and his cheerful nature but especially for his singing. Thank you for your lovely comments to the team that well deserves to be appreciated the way your family did.
Regards

Amanda

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 10 Sep 2025

    Hillcroft House in Stowmarket, part of the Healthcare Homes group, is proud to announce that Cathrine Arbon has joined as its new Home Manager. Cathrine brings extensive experience in nursing...

  • 13 Nov 2024

    At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...

Upcoming Events

There are no upcoming events for Hillcroft House.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Hillcroft House.

Meet the Team (5)

Cathrine Arbon
Cathrine ArbonJob Title Home ManagerJoined 2025

I’m a qualified Registered Nurse with over 12 years of healthcare experience, including time in the NHS. I love being part of the home environment, supporting residents with their goals, and creating meaningful memories together. Living just five minutes away helps me stay connected to the local community and build strong relationships.

Terri Watkins
Terri WatkinsJob Title Administrator

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.

Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.

Gemma Fisk
Gemma FiskJob Title Head ChefJoined 2024

I enjoy working in a happy environment and cooking tasty, home-cooked meals for residents. With Level 3 qualifications in Food Hygiene, cookery, and hospitality supervision, I listen to residents’ feedback and value their company while making sure every meal feels like home.

Saranya Hackman
Saranya HackmanJob Title ChefJoined 2011

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”

Lorna Grant
Lorna GrantJob Title Activities Coordinator

I enjoy being part of a supportive team where everyone works together to provide the best care. I focus on enriching residents’ lives by offering therapeutic activities that they find meaningful and enjoyable, while also taking time to engage with them on a personal level to bring joy to their day.

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