
The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)

My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)


The staff are are caring, kind and extremely patientA B(Relative of Resident/Service User)

My auntie loves the food and enjoys interacting with the other residents and the staff.Agee H(Niece of Resident/Service User)


Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.
The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that...
Care Provided by Hillcroft House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillcroft House for full pricing details and T&Cs.
Contact Hillcroft House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Cathrine Arbon (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2003
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
Hillcroft House Reviews (113)
Hillcroft House has a Review Score of 9.6 (9.582) out of 10, based on 15 reviews in the last 2 years.
Over all time Hillcroft House has 113 reviews.
This was a very hard decision - to accept my relative needed residential care but this home and its wonderful staff couldn’t have made me happier that my relative was so well cared for and they made the whole thing stress free. Covid compounded everything yet they more than made up for this. The kindness they showed us and him is immeasurable and I’ll never forget this as it really helped us all through a very stressful time and made this decision so much easier. I had no regrets and would highly recommend this home. The staff are truly especially kind and professional. Thank you!
Thank you Anna, it was a great pleasure to have your relative around and wishing you all the best! With love from all at Hillcroft!
Treated with dignity.
Thank you, it was a pleasure to have you and wishing you all the best!
I have only been here for three weeks but I have found the experience enjoyable and interesting. The food is excellent.
Thank you. It was a pleasure to have you and we are all glad you have enjoyed your stay. Wishing you all the best.
I miss my nan every day and the care from all the staff is second to none! Nan has been so well looked after during this time and her care has been provided with such professionalism, kindness and attention to detail. Thankfully, my nan has been kept safe from the pandemic due to the hard-working staff. I know that I can telephone at any time if I have any queries and I am extremely pleased Nan is at Hillcroft House.
Thank you so much, it's really kind of you, will pass on great comments to the team and it's a pleasure!
Good, happy home.
Thank you Joan, how lovely of you! I am glad you are feeling happy and we can be here for you!
Very good all-round.
Our Lovely Ivan, thank you so much, it's a pleasure to have you with us!
My mother has been here for four years. Her health has deteriorated over time. She is now bedridden. She receives excellent care and the carers all know her by name. They spend time with her. Her room is always clean. I am confident that she is well cared for.
Thank you Paule, I will share it with the team, it will mean a lot for them and it's a pleasure to look after Mum.
The home is very well run and administered. We are welcomed to feel at home. The carers are first class and quickly become friends, some in a long term sense.
Thank you, Sheila, how lovely of you. I am glad you feel part of the family.
Recently because of covid, I have not been inside the home but my earlier experience of everything was good. I now see my husband in a pod in the garden and he appears well and content. The staff are kind, helpful and very welcoming and I am happy that he is there.
This home has always been good, I cannot wait to see all the wonderful changes I heard about from happy looking staff! Keep going you’re doing an amazing job!
My father-in-law went to Hillcroft House after a brief stay at another care home, who said they couldn't cope with Dad. Hillcroft House was very welcoming and understanding of Dad's needs. Dad has settled in well to his new surroundings, and the staff are really good. They also update us as and when they need to regarding anything dad needs or is short off, giving us enough notice to sort things out. Overall a really good care home and we are happy that Dad is there being looked after in a professionally ran home.
Thank you for kind words, from all at Hillcroft House.
Visiting my mother-in-law, I have found that Hillcroft House is a very good home. The staff from management to the cleaners are always attending to the people around them. Hillcroft is very clean and looked after. The meals are of good quality as I've seen them enjoy dinner. The patients always seem to be well looked after and well entertained during the day with TV or music which they really enjoy. Hillcroft House is a real value for money.
Mum has several ailments both physical and mental. Her mental capacity has got much worse of the last 6-9 months. Overall my family are satisfied with her care. We have had issues regarding the emergency bell not being plugged in, but this has been addressed. I do not always approve of the way she is dressed, as she used to care about her appearance. Due to her disability, she is unable to join in with some of the activities.
The care and support we offer our residents is of high importance to the staff who work at Hillcroft House. Any matters that arise in the care and support of the residents are responded to immediately. We are very grateful for all the comments and feedback we receive which enhance the ways in which we perform.
I have no complaints at all. Very pleased.
The staff at Hillcroft House take great pleasure in supporting our residents, helping them live a fulfilling life. Working closely with relatives helps us build a working relationship and enhances the homes' atmosphere.
Our experience with Hillcroft House is very good. Staff are always pleasant and helpful. Standard of accommodation is very good. Food looks wholesome and nutritious. I have found the staff very willing and able to track down items when belongings, usually slippers have gone missing.
Looking after our residents is a great pleasure to each and every one of the staff. We thrive on getting to know our residents, their past lives and personalities. Listening to the stories that our residents tell us about the local area, helps us appreciate the input they have had in building a local community and how this community has developed into Hillcroft House.
My grandfather has lived at Hillcroft House since February 2019, following facial injuries, following a fall. Staff have looked after him well allowing him to recuperate. He enjoys the company of the staff, all of whom, I found to be very friendly and helpful, which goes toward making it feel really homely for the residents. Grandad enjoys the indoor bowls and also his food at Hillcroft House. I would certainly recommend it and am grateful for the additional help and support to ensure he is safe and being looked after.
It is always a pleasure supporting all our residents with the daily activities. We take great pride in watching our residents having enjoyable fulfilling lives. Hillcroft House is a home from home with a family feel. Visitors and guests are always welcome at Hillcroft House.
Excellent food.
The activities lady is very good keeping us busy.
My opinion is I would highly recommend to anyone who was going into a care home to go into Hillcroft House. The staff are wonderful, the residents are very well looked after in every way. Cannot fault the staff or home in any way.
I haven't seen my dad so happy and healthy since he lived here. The care provided is exceptional. All the staff are always so happy and cheerful and always go out of their way. The activities coordinator is brilliant with the service users and the deputy manager is always so helpful. What a wonderful, caring home Hillcroft House is.
Thanks.
Hillcroft House is a lovely, friendly safe environment with fantastic professional caring staff and dad was so well cared for and he thoroughly enjoyed the music on a Friday afternoon which the staff would sing and dance along with him, such lovely memories for us. Nothing was too much trouble and they were all so supportive to us as well as dad, especially in our last days with him. Wonderful.
It was a pleasure to have known you and your family and an honour to have cared for dad. He will always be remembered for his smile and his cheerful nature but especially for his singing. Thank you for your lovely comments to the team that well deserves to be appreciated the way your family did.
Regards
Amanda
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 10 Sep 2025
Hillcroft House in Stowmarket, part of the Healthcare Homes group, is proud to announce that Cathrine Arbon has joined as its new Home Manager. Cathrine brings extensive experience in nursing...
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
There are no upcoming events for Hillcroft House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Hillcroft House.
Meet the Team (5)

I’m a qualified Registered Nurse with over 12 years of healthcare experience, including time in the NHS. I love being part of the home environment, supporting residents with their goals, and creating meaningful memories together. Living just five minutes away helps me stay connected to the local community and build strong relationships.

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.
Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.

I enjoy working in a happy environment and cooking tasty, home-cooked meals for residents. With Level 3 qualifications in Food Hygiene, cookery, and hospitality supervision, I listen to residents’ feedback and value their company while making sure every meal feels like home.

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”

I enjoy being part of a supportive team where everyone works together to provide the best care. I focus on enriching residents’ lives by offering therapeutic activities that they find meaningful and enjoyable, while also taking time to engage with them on a personal level to bring joy to their day.
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